unit-2--Reservation省名师优质课赛课获奖课件市赛课百校联赛优质课一等奖课件.ppt

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。本资料仅供参考，不能作为科学依据。谢谢。不能作为科学依据。,Welcome to Daisys class!,1/8,Unit Two Front Office(1),Basic Procedures,greeting,date and time of arrival and departure,length of stay,type&number of room,name&phone number,confirmation,Group Reservation,greeting,date and time,number of people,length of stay,type&number of room,name&phone number,payment,confirmation,Key Points for Reservation,Fully Booked,waiting list,name,telephone number,recommending another hotel if necessary and possible,confirmation,2/8,Useful Sentence Patterns,1.Good evening.Peace Hotel.Reservation.May I help you?/What can I do for you?/Can I help you?,晚上好，这里是和平饭店预订处。请问您需要什么？,2.Is there anything I can do for you?,能为您做点什么？,3.What kind of room would you like?We have single rooms,double rooms,suites,deluxe suites and a Presidential Suite.,您想住什么样房间？我们饭店设有单人间、双人间、套房、豪华套房以及总统套房。,4.Do you want a single room of double room?,您想要单人间还是双人间？,5.Would you like twin beds or a double?,您想要单人床还是双人床？,6.Id like to reserve/book a room in your hotel.,我想在你们酒店订一个房间。,3/8,Useful Sentence Patterns,7.Id like to make a reservation for a suite with both shower and bath.,我想预订一间既带淋浴又带浴缸套间。,8.Id like a room with a view.,我想要一个能看风景房间。,9.We have nice rooms overlooking the sea.,我们有临海房间。,10.We have rooms facing south.,我们房间是朝阳。,11.Would you like a room with bath or shower?,您要带浴缸房间还是带淋浴房间？,12.Are you with a company?,是团体吗？,13.How many people are there in your party?,你们共有多少人？,14.How long do you intend to stay?,你们准备住多久？,15.For how long?,住多久？,4/8,Useful Sentence Patterns,16.For what dates,please?/When do you need the room?,请问都是哪几天？,/,您什么时候需要客房？,17.Its for three nights,May 10th to 12th.,预订三个晚上，从,5,月,10,号到,12,号。,18.Hold the line,please./Could you wait a moment,please?,请稍等片刻，好吗？,19.Ill check if there is a room available for those days.,我去查一下那几天是否有空房？,20.Im sorry we are booked out for that date.,对不起，那天晚上全部房间都订满了。,21.We do have a vacancy for those dates.,那几天我们有空房。,22.The current rate is$150 per night.,现行房价是每个晚上,150,美金。,5/8,Useful Sentence Patterns,23.A single room is$120 per night.There is also a 10%tax and a 10%service charge.,单人间每晚120美金，另外还要加算10%税金和10%服务费。,24.Children under 12 are half price.,12岁以下儿童半价。,25.We offer a 10%discount for group reservation.,团体预订享受九折优惠。,26.Would you tell me your name,please?/May I have your name?,请问您姓名？,27.And your address,please?,请问您住址？,28.What about your telephone number,maam?,女士，请问您电话号码？,29.May I have your arrival date and daparture date,please?,请告诉我您抵达日期和离开日期，好吗？,6/8,Useful Sentence Patterns,30.Im sorry,but we are fully booked for single rooms.Would you like to have a double room?,对不起，我们单人间已满。双人间能够吗？,31.Id like to confirm/cancel a reservation.,我想确认,/,取消预订。,32.Id like to extend the reservation for another two nights.,我想再延长两个晚上。,33.Would you like us to put you on our waiting list and call you in case we have a cancellation?,您需要我们把您名字列在我们候房单上面吗？一有取消预订，我们就通知您？,34.We look forward to your arrival./We look forward to seeing you./We are looking forward to your coming.,我们期待您光临！,7/8,Thank you!,8/8,