四季酒店PPT课件.pptx

四季酒店四季酒店Four Seasons HotelFour Seasons HotelFour Seasons HotelFour Seasons Hotelgive your home a general give your home a general feelingfeeling2024/2/28 周三1 品牌故事品牌故事Brand storyBrand story 品牌文化品牌文化Brand cultureBrand culture 特别体验特别体验Special experienceSpecial experience 非凡特色非凡特色Special featuresSpecial features2024/2/28 周三2Brand storyBrand story品牌故事品牌故事2024/2/28 周三3 Introduction IntroductionFour Four Seasons Seasons Hotels Hotels is is a a worldwide worldwide luxury luxury hotel hotel chain,chain,Travel Travel Leisure Leisure magazine magazine and and the the Zagat Zagat guide guide as as one one of of the the worlds worlds The The Best Best Hotel Hotel group,group,and and AAA AAA 5 5 diamond diamond rating.rating.四四 季季 酒酒 店店Four Seasons Four Seasons HotelHotel四季酒店是一家世界性的四季酒店是一家世界性的豪华连锁酒店集团，豪华连锁酒店集团，被被Travel and LeisureTravel and Leisure杂志杂志及及ZagatZagat指南评为世界最指南评为世界最佳酒店集团之一，并获佳酒店集团之一，并获得得AAA 5AAA 5颗钻石的评级。颗钻石的评级。2024/2/28 周三4 Introduction Introduction 四四 季季 酒酒 店店Four Seasons Four Seasons HotelHotelFour Four Seasons Seasons Hotels Hotels groupgroup（总总部部）is is headquartered headquartered in in Toronto,Toronto,Canada,Canada,was was founded founded in in 1960 1960 by by Isadore Isadore Sharp,Sharp,the the first first hotel hotel is is located located in in Jarvis Jarvis street,street,Toronto.Toronto.Microsoft Microsoft chairman chairman Bill Bill GateGate（比比尔尔 盖盖茨茨）is is one one of the major shareholders.of the major shareholders.四季酒店集团总部设于加拿大四季酒店集团总部设于加拿大多伦多，多伦多，19601960年由年由Isadore Isadore SharpSharp创办，首间酒店设于多伦创办，首间酒店设于多伦多市多市JarvisJarvis街。微软主席比尔街。微软主席比尔 盖盖茨是大股东之一。茨是大股东之一。2024/2/28 周三5 Introduction Introduction四四 季季 酒酒 店店Four Seasons Four Seasons HotelHotel 集集团团专专门门从从事事中中型型豪豪华华都都市市酒酒店店和和度度假假村村的的建建设设和和物物业业管管理理，目目前前在在全全球球共共拥拥有有9090家家酒酒店店。因因为为和和其其他他国国际际酒酒店店集集团团的的多多样样化化品品牌牌模模式式不不同同，四四季季集集团团实实行行单单一一品品牌牌模模式式，所所以以对对于于扩扩张张新新酒店十分谨慎。酒店十分谨慎。The group is specialized in The group is specialized in the construction and the construction and property management of property management of medium sized luxury hotels medium sized luxury hotels and resorts,with and resorts,with 9 90 hotels in 0 hotels in the world.Four seasons to the world.Four seasons to implement a single brand implement a single brand model,so for the expansion model,so for the expansion of Nuevo Hotel is very of Nuevo Hotel is very cautious.cautious.2024/2/28 周三619611961 Four Seasons Hotels group founded the first Four Seasons Hotels group founded the first motel in downtown Toronto,Canada,and served motel in downtown Toronto,Canada,and served as a new generation of international business as a new generation of international business travelertravelers s（国际商务旅客）（国际商务旅客）.Timeline Timeline四季酒店集团在加拿大多伦多市中心创办了第一家汽车旅四季酒店集团在加拿大多伦多市中心创办了第一家汽车旅馆，并以当时新一代的国际商务旅客为服务对象。馆，并以当时新一代的国际商务旅客为服务对象。2024/2/28 周三7 Four seasons to launch residential Four seasons to launch residential propertyproperty（住宅物业）（住宅物业）,to provide guests with,to provide guests with full property rights or shared property of full property rights or shared property of urban residential and resort villas,and urban residential and resort villas,and supporting the personalized service Four supporting the personalized service Four Seasons Hotels.Seasons Hotels.四季推出住宅物业，为客人提供全产权或共享产权的四季推出住宅物业，为客人提供全产权或共享产权的市区住宅和度假别墅，并配套四季酒店的个性化服务市区住宅和度假别墅，并配套四季酒店的个性化服务 Four Seasons Hotels group founded the first motel Four Seasons Hotels group founded the first motel in downtown Toronto,Canada,and served as a in downtown Toronto,Canada,and served as a new generation of international business travelernew generation of international business travelers.s.196119612024/2/28 周三8 Alan Smith,President and CEO of Four Alan Smith,President and CEO of Four Seasons Hotels group.Seasons Hotels group.艾伦艾伦 史密斯先生正式出任四季酒店集团总裁兼首席执行史密斯先生正式出任四季酒店集团总裁兼首席执行官。官。19611961 Four Seasons Hotels group founded the first motel Four Seasons Hotels group founded the first motel in downtown Toronto,Canada,and served as a in downtown Toronto,Canada,and served as a new generation of international business travelernew generation of international business travelers.s.Four seasons to launch residential property,Four seasons to launch residential property,to provide guests with full property rights or to provide guests with full property rights or shared property of urban residential and resort shared property of urban residential and resort villas,and supporting the personalized service villas,and supporting the personalized service Four Seasons Hotels.Four Seasons Hotels.2024/2/28 周三9Brand cultureBrand culture品牌文化品牌文化2024/2/28 周三10Four Seasons Four Seasons HotelHotelHighly customized servicesHighly customized services Four Seasons hope global more than and 90 Four Seasons Hotels will be Chinese high-end guests in the domestic and foreign travel choice,in-depth understanding of the guests,bring the customized service experience for them.13高度定高度定制化服制化服 务务四季希望全球九十多家四季酒店成为中国高端宾客在境内外旅游的首四季希望全球九十多家四季酒店成为中国高端宾客在境内外旅游的首选，深入了解宾客，为他们带来定制化的服务体验。选，深入了解宾客，为他们带来定制化的服务体验。2024/2/28 周三11Four Seasons Four Seasons HotelHotelTreat others as Treat others as yourselfyourself Four Seasons Hotels group has absorbed a large number of outstanding talents.A few decades ago,the four seasons began to practice treat others as yourself.This principle guides all communications between guests,business partners,investors,and internal staff23四季酒店集团吸纳了大量的优秀人才。几十年前，四季就开始践行四季酒店集团吸纳了大量的优秀人才。几十年前，四季就开始践行“待人如己待人如己”的法的法则。这一法则指导四季对宾客、商业伙伴、投资人以及内部人员之间的所有沟通则。这一法则指导四季对宾客、商业伙伴、投资人以及内部人员之间的所有沟通.待人如待己待人如待己的原则的原则2024/2/28 周三12Four Seasons Four Seasons HotelHotelcreative spiritcreative spirit As a luxury hotel management group,the four seasons in North America,the first to introduce now has become the industry standard facilities and services,such as bathing facilities,bathrobes,hair dryer and two-lane,multi-line telephone33 作为奢华酒店管理集团，四季在北美地区最先引入各项如今已成为行业标作为奢华酒店管理集团，四季在北美地区最先引入各项如今已成为行业标准的设施和服务，比如沐浴设施、浴袍、吹风机以及双线、多线电话等准的设施和服务，比如沐浴设施、浴袍、吹风机以及双线、多线电话等创新创新精神精神2024/2/28 周三13Special experienceSpecial experience特别体验特别体验2024/2/28 周三14Four Seasons HotelFour Seasons HotelFour seasons Four seasons private aircraft private aircraft experienceexperienceService for Chinese Service for Chinese peoplepeople15 minutes room 15 minutes room serviceservice01020304Perfect sleepPerfect sleep2024/2/28 周三15Four Seasons HotelFour Seasons Hotel01020304 01 01 Four seasons private aircraft experienceFour seasons private aircraft experience（私人飞机服务）（私人飞机服务）As the industrys first brand exclusive private aircraft,four seasons hotel As the industrys first brand exclusive private aircraft,four seasons hotel private jet from the Boeing 757 comprehensive transformation,the body private jet from the Boeing 757 comprehensive transformation,the body printed with four seasons hotel English words,the tail is printed with brand printed with four seasons hotel English words,the tail is printed with brand logo,the appearance of the aircraft and interior design by the hotel design logo,the appearance of the aircraft and interior design by the hotel design team effort Build.The cabin is available with a flat leather seat and comes with team effort Build.The cabin is available with a flat leather seat and comes with an on-board wireless network.Passengers can also reserve the hotels spa an on-board wireless network.Passengers can also reserve the hotels spa care,Golf tournament kick-off and private travel routes.care,Golf tournament kick-off and private travel routes.作为行业首架品牌专属私人飞机，四季酒店私人飞机由波音作为行业首架品牌专属私人飞机，四季酒店私人飞机由波音757757全面改造而来，机身印有四季酒店英文字样，机尾则印有品全面改造而来，机身印有四季酒店英文字样，机尾则印有品牌标志，飞机外观和内部设计均由酒店设计团队倾力打造。客舱内采用可平躺皮质座椅，并配有机上无线网络。乘客还可通过机牌标志，飞机外观和内部设计均由酒店设计团队倾力打造。客舱内采用可平躺皮质座椅，并配有机上无线网络。乘客还可通过机组人员预约目的地酒店的水疗护理、高尔夫比赛开球观摩以及进行私人旅行线路的安排等。组人员预约目的地酒店的水疗护理、高尔夫比赛开球观摩以及进行私人旅行线路的安排等。2024/2/28 周三162024/2/28 周三17Four Seasons HotelFour Seasons Hotel01020304 02 02 Perfect sleepPerfect sleep（完美睡眠完美睡眠）From the beginning of the bed,to the sound insulation,lighting,catering From the beginning of the bed,to the sound insulation,lighting,catering and services and other aspects of the four seasons are one by one and services and other aspects of the four seasons are one by one considerations,each four seasons rooms are accurately detected by acoustics considerations,each four seasons rooms are accurately detected by acoustics experts sound insulation,the hotels fan and heating systems are placed in experts sound insulation,the hotels fan and heating systems are placed in the ceiling to reduce the possible Noise interference.Night service,room the ceiling to reduce the possible Noise interference.Night service,room service staff will be in bedtime hours to adjust the indoor lighting,adjust the service staff will be in bedtime hours to adjust the indoor lighting,adjust the room temperature,pull the curtains,reduce the height of the bed,the hotel room temperature,pull the curtains,reduce the height of the bed,the hotel will be soothing music to create a comfortable bedtime atmosphere.will be soothing music to create a comfortable bedtime atmosphere.从睡床开始，到隔音、照明、饮食及服务等环节，四季都逐一考量，每间四季客房都经由声学专家精密检测从睡床开始，到隔音、照明、饮食及服务等环节，四季都逐一考量，每间四季客房都经由声学专家精密检测隔音效果，酒店的风扇及供热系统都被安置在天花板内部以减少可能的噪音干扰。夜床服务时，客房服务人员会隔音效果，酒店的风扇及供热系统都被安置在天花板内部以减少可能的噪音干扰。夜床服务时，客房服务人员会在睡前时段调暗室内灯光，调整房间温度，拉上窗帘，降低睡床高度，酒店更会以舒缓的音乐营造舒适的睡前氛在睡前时段调暗室内灯光，调整房间温度，拉上窗帘，降低睡床高度，酒店更会以舒缓的音乐营造舒适的睡前氛围。围。2024/2/28 周三18Four Seasons HotelFour Seasons Hotel01020304 03 03 15 minutes room service15 minutes room service（1515分钟客房服务分钟客房服务）To provide guests with 15 minutes to To provide guests with 15 minutes to enjoy the room service menu,the service enjoy the room service menu,the service has been extended to all over the world has been extended to all over the world Four Seasons HotelsFour Seasons Hotels。为宾客提供在为宾客提供在1515分钟之内即能享受客房用餐服务的菜分钟之内即能享受客房用餐服务的菜单，该服务已被推广至全世界的各家四季酒店中。单，该服务已被推广至全世界的各家四季酒店中。2024/2/28 周三19Four Seasons HotelFour Seasons Hotel010204 04 04 Service for Chinese peopleService for Chinese people（针对中国宾客的特殊服务针对中国宾客的特殊服务）From the beginning of the booking,the hotel staff confirmed that From the beginning of the booking,the hotel staff confirmed that guests from China will automatically activate the special service for guests from China will automatically activate the special service for Chinese guests.Fine jasmine tea,Longjing tea,Puer everything;The Chinese guests.Fine jasmine tea,Longjing tea,Puer everything;The rooms are equipped with Chinese channels,coffee machines,private rooms are equipped with Chinese channels,coffee machines,private bars,laundry lists,telephone and voicemail and other equipment to bars,laundry lists,telephone and voicemail and other equipment to provide the Chinese translation of the instructions.In addition to the provide the Chinese translation of the instructions.In addition to the Chinese website,Chinese APP,the guests will also enjoy the full-time Chinese website,Chinese APP,the guests will also enjoy the full-time Chinese staff service!Chinese staff service!从预订开始，酒店工作人员确认入住宾客来自中国后，便会自动启用针对中国宾客的特殊服务。上等的茉从预订开始，酒店工作人员确认入住宾客来自中国后，便会自动启用针对中国宾客的特殊服务。上等的茉莉花茶、龙井茶、普洱一应俱全；客房内电视开通了中文频道，咖啡机、私人酒吧、洗衣单、电话及语音邮件莉花茶、龙井茶、普洱一应俱全；客房内电视开通了中文频道，咖啡机、私人酒吧、洗衣单、电话及语音邮件等设备的说明书都提供中文翻译。除了中文网站、中文等设备的说明书都提供中文翻译。除了中文网站、中文APPAPP外，宾客还将享受到专职中文工作人员的服务！外，宾客还将享受到专职中文工作人员的服务！2024/2/28 周三20Four Seasons HotelFour Seasons Hotel01020304Other Other 1.The first application of the Golden Key service hotel1.The first application of the Golden Key service hotel2.2.The first to provide brand-name shampoo and other items of the The first to provide brand-name shampoo and other items of the hotelhotel3.3.Provide no baggage program Provide no baggage program4.Provide ice towel service4.Provide ice towel service5.5.Designed for hearing impaired people to provide digital display Designed for hearing impaired people to provide digital display systemsystem6.6.Provide healthy recipes for low fever,low salt,low cholesterolProvide healthy recipes for low fever,low salt,low cholesterol7.7.Took the lead in all the hotel bathroom to install the phone Took the lead in all the hotel bathroom to install the phone2024/2/28 周三21非凡特色非凡特色Special featuresSpecial features2024/2/28 周三22非凡特色非凡特色Special featuresSpecial featuresThai Golden Triangle Four Seasons HotelThai Golden Triangle Four Seasons Hotel（泰国金三角四季帐（泰国金三角四季帐篷酒店）篷酒店）T Th hailand ailand Golden Golden Triangle Triangle four four seasons seasons hotel hotel is is located located at at the the confluence confluence of of Ruak Ruak and and Mekong Mekong RiverRiver，Golden Golden Triangle Triangle heartlandheartland，Overlooking Overlooking Thailand,Thailand,Burma Burma and and LaosLaos。Is Is a a well-known well-known Asian Asian wild wild luxury luxury hotelhotel，also also is is Four Four Seasons Seasons Hotels Hotels is is one of the highest price of the night hotel.one of the highest price of the night hotel.泰国金三角四季帐篷酒店位于清盛泰国金三角四季帐篷酒店位于清盛RuakRuak和湄公和湄公河交汇处，金三角中心地带，可以同时俯瞰泰国、河交汇处，金三角中心地带，可以同时俯瞰泰国、缅甸、老挝三国。是亚洲知名野奢酒店，也是四季缅甸、老挝三国。是亚洲知名野奢酒店，也是四季酒店旗下单晚房价最高酒店之一。酒店旗下单晚房价最高酒店之一。2024/2/28 周三23非凡特色非凡特色Special featuresSpecial features It It comes comes from from the the US US Bill Bill Bensley Bensley design design team team to to adventure adventure as as the the theme theme for for the the Golden Golden Triangle Triangle four four seasons seasons tents tents hotel hotel to to create create a a luxury luxury tent.tent.These These are are named named after after the the mountain mountain tribes tribes and and animal animal and and plant plant names names in in the the jungle,jungle,each each decorated decorated with with personalized personalized home home and and color;color;with with outdoor outdoor terrace terrace spacious spacious space,space,perfect perfect showing the original original style.showing the original original style.它由来自美国的它由来自美国的Bill BensleyBill Bensley设计团队以设计团队以“探险探险”为主题，为主题，为金三角四季帐篷酒店打造了奢华的帐篷。这些以山地部落及为金三角四季帐篷酒店打造了奢华的帐篷。这些以山地部落及动植物名称命名的寓所位于密林中，每间都饰以个性化家居及动植物名称命名的寓所位于密林中，每间都饰以个性化家居及色系；搭配室外露台宽敞的空间，完美呈现周边原始风貌。色系；搭配室外露台宽敞的空间，完美呈现周边原始风貌。2024/2/28 周三242024/2/28 周三25非凡特色非凡特色Special featuresSpecial features The hotel has a 35000 square meters of private The hotel has a 35000 square meters of private garden,fusion palace in fifteenth Century and garden,fusion palace in fifteenth Century and sixteenth Century the monastery buildings,and sixteenth Century the monastery buildings,and has a beautiful open space surrounded by the tall has a beautiful open space surrounded by the tall shade and antique stone.Florence landmark shade and antique stone.Florence landmark bridge bridge top private terrace special guests bridge bridge top private terrace special guests open seasons.Watch the sunset beauty,can enjoy open seasons.Watch the sunset beauty,can enjoy the hotel by the Michelin Star Restaurant Chef the hotel by the Michelin Star Restaurant Chef specially prepared four delicacy meal.specially prepared four delicacy meal.Four Seasons Hotel in FlorenceFour Seasons Hotel in Florence(佛罗伦萨四季佛罗伦萨四季酒店酒店)酒店拥有一个酒店拥有一个35,00035,000平方米的私人植物园，融合了平方米的私人植物园，融合了1515世纪的世纪的宫殿和宫殿和