酒店英语求职面试问答(最全).doc

酒店英语求职面试问答
面试官：Interviewer(R)
面试者：Interviewee(E)

1. R:Tell me about yourself ?/Could you introduce yourself in English? 可以用英语介绍一下你自己吗？
E:Good morning sir/madam. It is honor to meet you here and I really appreciate you offer me a chance of interview.
Now let me introduce myself . My name is XXX , XXX is my hometown . I am a honest ,responsible and friendly person. I graduate from XXX University in 2012. My major is hotel management. I had a part-time job in Kempinski Hotel Beijing as a bellboy . I learned much when I got along with customers. So I like this kind of field very much and take it as my career.
I am proud of applying for this job. If you give me a opportunity ,you will see my good performance at work. Finally ,I wish our hotel becomes the best one among this industry . Thank you for your time.
早上好，先生／女士。很荣幸在这里见到你并且我很感激你给我这个面试的机会。
现在请让我介绍一下我自己，我叫XXX，XXX 是我的故乡。 我是一个诚实、负责和好相处的人。 我在2012年从XXX大学毕业。 我的专业是酒店管理。在北京凯宾斯基饭店做过实习门童。 我在与客人相处的过程中学到了很多。所以我喜欢并将它作为我的终身职业。
我很荣幸申请这份工作。如果你给我这个机会你将看到我在工作中的良好表现。最后我希望我们酒店成为酒店业界的典范，谢谢。

2. R:Tell me your your birthday? / What is youe date of birth? 你是哪天的生日呢？
E:I was born in August 18th ,1987. 我出生于1987年8月18日

3. R:How tall are you?/How much is your weight? 你的身高/体重多少？
E:I am 180 centimeters and 70 kilogram. 我身高180cm ,体重70千克。

4. R:What is your personality?What are you great strength? 你的性格如何？你的优势是什么？

E:I am honest responsible and warm-hearted. For example , In May 2010, I organized a travel group to Beijing for my students . I was responsible arranging rooms and contact with local guide . By my effort ,the trip was quite successful. It make me become more confident.
我是一个负责和热心的人。举个例子，我曾在2010年八月我的同学组团去北京旅游。 我负责安排房间和当地导游沟通。在我的努力下这趟旅游很成功，这令我感到很自信。

5.R:What are your three great weakness? 你的三个缺点是什么？
E:First I am luck of enough work experiences. Second I need a all-around regular training . Last my skills of services need to improve.
But I will learn and adopt to the new environment in short time.
首先我缺少足够的工作经验，其次我需要全方位的正规培训，最后我的服务技巧需要完善。但是我很快的适应新环境的。

6. R:What is your philosophy(人生观)?
E:(严肃状) I hope to do what I like best, enjoying it and benefit from it.
我希望我能做我喜欢的，享受其中并从中获益。

7. R:How would you friends describe you? 你的朋友是这样描述你的？
E:(稍等几秒表慎重) They will say I am a always ready to help others and concern about them when they in trouble. 他们会说我是一个随时帮助别人并在别人陷入困境时关心他人的人。

R:Do you think you are introverted or extroverted? 你是外向性格还是内向性格？
E:It depends . When I focus on soms projects. I am introverted .Because I have to pay attention to it. While when I communicate with my friends. I always outgoing.这个要看情况。当我关注与一件事时我是内向的。因为我必须关心与它。然而当我与朋友交流时，我总是外向的。

8. R:How do you normally handle criticism? 你是如何面对批评的？
E:If it is my mistake, I will accept constructive criticism. But if I am right . I hope we can discuss it later when we cool off.
如果是我的错，我会接受建设性的批评。但是如果我是对的，我希望我们能在冷静之后再讨论。

10.R:How do you handle your failure? 面对失败你会如何做？
E: None of us was born “prefect”. But I must find out why I make such a mistake and I will learn lesson from it.我们没有人生来就是完美的。但是我必须从错误中学到为什么会犯错并吸取教训。

11. R:What amateur active have you ever taken part in? 你平时有哪些业余活动？
E:My hobbies are reading, listing to music ,singing .And my favourite sports are riding bicycle and playing badminton.
我喜欢阅读、听音乐、唱歌。我喜欢的运动有骑自行车和打羽毛球。

12. R:Would you mind introducing your family ?/ Please say something about your family? 你可以介绍一下你的家庭吗？
E:There are three people in my in my family . My parents both are workers. My father is work hard everyday. He tell that a good staff should be responsible for his work on.
My mother is a warm-hearted person so that all the people are willing to together with her.
I love them very much . I hope to take care of them by my own effort.
我的家有三个人。我的父母都是工人。我的爸爸每天努力工作，他教导我一个好员工应该对自己的工作高度负责。
我的妈妈是一个热心的人所以很多人都愿意和她在一起。
我很爱他们，希望能够痛过自己的努力照顾他们。

13.R:What courses did you study at school/university? 你在学校学习了哪些课程？
E:I studied courses in University including the housekeeping management , food and beverage management . Health and recreation management and so on.
学习的课程有客房管理、餐饮管理、康乐管理和其他。

14. R:How do you like the level of your English skills? 你的英语水平怎样？
E: I have got a CET4 certification . I am good at reading and writing . I can communicate with foreigners fluently . At school I have learned hotel english ,so I can handle the hotel affairs in English.
我取得了四级证书。可以熟练的阅读和写作。我可以和外国客人流利交流。在学校是我学习过酒店英语可以用英语处理酒店事物。

15. R:Why do you think english is very important?为什么你认为英语很重要？
E: English is spoken all around the world. If my English is good I can travel around the world . Meanwhile it is a tool communication with others.
英语是通行全世界的，如果我英语好的话就可以走遍全世界。同时这是一种和其他人交流的工具。

16:R:How do you like your senior leader who led you directly before? 以前领导你的主管怎么样？
E:My leader helped me a lot . He give me many good suggestions and correct my mistakes in time.
我的领导帮助了我很多。他给了我很多建议并及时纠正我的错误。

17. R:How do handle your conflict with your colleagues in your work? 你如何处理与同事在工作中的矛盾？
E:I think we should cool off . Then I tell him what I think in a polite way . And I hope to listening to his or her idea.
我认为我们应当冷静。之后用礼貌的方式告诉我的想法。同时我也希望听到他的看法。

18. R:What do find frustrating in a work situation? 在工作中让你感到沮丧的情形时什么样的？
E:If my customers did not satisfy my service or I made a mistake in work which make me frustrating.
我的服务不能让客人满意或者我在工作中的错误让我感到沮丧。

19. R:Could you list some difficulties during your work? And how did you conquer them? 在工作中你遇到过哪些困难？ 你是怎样克服的？
E:Customers often complain the speed of serving is too slow, they hope us to urge. In such a situation I always apologize first and speed up as fast as I can.
客人总是抱怨服务的速度太慢，他们希望我们快一点。在这种情况下我总是表示歉意并尽快加快速度。

20. R:What basic principle do you apply to your work ? 你选择应聘这份工作的因素是什么？
E:Firstly this job should be what I interested in and Secondly it should have a huge space of development.
首先这份工作我感兴趣，还有它有很大的发展空间。

21. R:How do you know the message that we have this vacancy? 你是如何知道这个职位空缺的？
E: I know the information form your website.
我从你们的网站得知的。

22. R:Why do you want to work on hotel ?为什么你想在酒店工作？
E:Firstly , the hotel industry has a huge space of development in our city.
Secondly, the hotel staff are required to have professional skills and awareness of cooperation . I want to practice myself in hotel industry.
Thirdly, my major is hotel management ,I hope to make practical use of the knowledge that I learned in hotel services.
第一酒店业在我们的城市有很大的发展空间。第二酒店员工需要专业的技能和合作意识，我希望能够在酒店业锻炼自己。第三我的专业是酒店管理，我希望将所学知识运用到酒店服务中去。

23. R:Why are you interested in our hotel ?为什么你对我们酒店感兴趣？
E:Because we all ,know that our hotel is a International Chain Five-Star Hotel . So I believe that the hotel management level is very professional and it has a bright future.
因为众所周知我们酒店是一家国际五星级连锁酒店，所以我信任酒店的管理水平会特别专业，相信酒店会有远大的前景。

24. R:If you enter our hotel ,what section would you like to work in?如果你进入我们酒店，你会选择哪个部门？
E: I apply for the Concierge because I want to make face-to-face communications with guests so that I can give them my the best services. In addition , I hope by my effort I can become a Les chef d`or.
我申请在礼宾部工作因为我希望能和客人做面对面的交流以为他们提供最好的服务。另外，我希望通过努力成为一名金钥匙。

25. R:Working in hotel is really hard so can you accept that? 在酒店工作是很累的，你可以接收吗？
E:Yes. I am very health . This is a very good opportunity to practice myself . I do hope I can get this job . I promise I will work hard and make you satisfied.
可以，我很健康。这是一个很好锻炼我自己的机会。 我发誓我会努力工作让你满意的。

26. R:If the guest complains to you, what do you do?如果客人向你投诉，你会怎么做？
E:I should patiently listen to reason that the guests complain about . If it is our problem I would contact the related departments to solve it , and try my best to make guests feel at satisfied.
我会耐心的听取客人投诉的理由。如果是我们的问题我会联系有关部门进行解决，尽量的令客人满意。

27. R:Do you think smiling is very important when you are working?你认为微笑在工作中重要吗？
E:Smile is a kind of language which can be understand by everyone , especially in service industry, smile can make the guests feel at home.
微笑是能被所有人理解的语言，特别是在服务行业微笑可以令客人感到宾至如归。

28. R:How would you receive a difficult customers? 你服务过挑剔的客人吗？
E:I will try all my best to meet the requirements of the guests. But if he or she demands exceeds, I have to politely to refuse him/her.
我会尽我所能满足客人的要求。但是如果他／她的要求过分的话，我会礼貌的解决他／她。

29. R:Can you work on shift?/Can you work overtime?你可以倒班吗？ 你可以加班吗？
E:No problem ,I obey the arrangement of the hotel.
没问题，我服从酒店的安排。

30. R:If you are employ by the hotel , what will you do firstly?如果你被酒店录取了，你首先会怎么做？
E:I will be the first to read the employee handbook and accept training .And at the same time I need to make a good relationship with my colleagues. Try all my best to adopt to the new environment and become a qualify staff in a short time.
我会首先阅读员工手册并接受培训。并同时我需要和同事建立良好的关系。尽快在短时间内适应新环境成为合格员工。

31. R:What kind of treatment do you expected?你所希望的待遇是多少？
E:I hope my efforts can be the same as what I contribution to the hotel .
我希望我的待遇能够和对酒店的贡献成正比。

32. R:Beside the salary , what welfare attract your mostly?除了薪酬以外，还有什么福利是最吸引你的？
E:I am really interested in the training courses that hotel offers.
我感兴趣的有酒店提供的培训课程。

33. R:What are the five plans for yourself in the future?你在未来五年的计划是怎样的？
E:I hope to show my ability in this field and to become a qualified staff . Perhaps I will have an opportunity to engage a management position.
我希望在这一领域展现我的能力成为一个合格员工。或许在将来有机会获得一个管理岗位。

34. R:How long will you work in our hotel?/ How long would you stay with this hotel? 你将会在我们酒店工作多久呢？
E:I will stay as long as I can keep learning and growing in our hotel.
只要能在就酒店里持续学习和成长我就一直会留在酒店。

35.R:Do you have any question?你还有别的问题吗？
E: That is all .Thank you.
就这些了，谢谢你。