第三章酒店英语1.ppt

前台服务1.Room Reservation 预定房间预定房间1-1-1A：Good morning.Can I help you？B：Id like to book a room in your hotel.A：What kind of room would you like？B：Id like to book a single room for August 18th.A：Please hold on.Ill check our reservations.Im afraid we have no single room vacant on that day.What about a double room instead？B：Thats fine,thank you.1.预定房间预定房间A：早上好,可以为你服务吗？B：我想在你们酒店预定房间。A：你想预定什么样的房间？B：月日标准单人间。A：请稍等，我查一下预定记录。很抱歉恐怕那天没有空房，换个双人间怎么样？B：好的，谢谢。1-1-2clerk：Good morning.May I help you？Jack：Yes.Id like to reserve a room for three days,please.clerk：For which date？Jack：For September 15th to 18th.clerk：Which kind of room would you like,a double or single？Jack：A single please.clerk：May I have your name and phone number？Jack：Jack Brown,and the number is 362683.clerk：What time do you expect to arrive,Mr.Brown.Jack：Oh,about 6：30 p.m,I suppose.clerk：Well,Id like to confirm your reservation.A single room for Mr.Brown at 480 yuan per night for three nights from September 15th to September 18th.Jack：Right.clerk：Thank you,Mr.Brown.1-1-2职员：早上好，可以为您服务吗？杰克：早的，我想预定一个房间，住天。职员：定什么时候的？杰克：月到日。职员：您想要什么类型的客房，双人间还是单人间？杰克：单人间。职员：能告诉我您的名字和电话号码吗？杰克：杰克.布朗，电话号码是 。职员：你什么时候入住？杰克：我想，大概下午点半的左右。职员：好的，我来确认一下你的预定，布朗先生，月至日，订一个每晚价格元的单人间，住个晚上。杰克：是的。职员：谢谢布朗先生。重点的句子重点的句子Good morning.May I help you/how may I be of assistance/how may I help you?What kind of room would you like？How long do you plan to stay？/How many nights？Let me check the computer.We still have room available these days.：May I have your name？How do you spell that？Could I have your credit card number？Whats the expiration date？Whats the price difference？Single rooms are 480 per night.A double room with a front view /a rear viewI d like to confirm your reservation.You can check in at any time after 1：00 p.m.on Friday.I am afraid we dont have non-smoking room available for these dates.Would a smoking room be acceptable？/What about a smoking room instead？关键词语single room 单人间 twin room 双人间double room 大床间family room家庭套房家庭套房triple room三人间三人间quad room 四人间四人间deluxe suite 豪华套房豪华套房presidential suite 总统套房总统套房vacant/available 空缺的空缺的be fully booked 全满全满pay in advance 预付 discount 折扣special rate 特价China union payWould you like 你喜欢I am afraid 我恐怕日期日期美国：月 日 年英国：日 月 年First(1st)second(2nd)third(3rd)fourth(4th)fifth(5th)sixth(6th)seventh(7th)eighth(8th)ninth(9th)tenth(10th)eleventh(11th)twelfth(12th)thirteenth(13th)fourteenth(14th)fifteenth(15th)sixteenth(16th)seventeenth(17th)eighteenth(18th)Nineteenth(19th)twentieth(20th)Twenty-first(21)练习练习4 May，20012 July,20123 October,198630 September,20001 April,200423 June,1999说出房间号码说出房间号码（1）under one hundred16 =sixteen 64=sixty-four 98=ninety-eight（2）over one hundred237=two-three-seven or two hundred and thirty-seven（3）over one thousand1003=ten-oh-three 1196=eleven-ninety-six1081=ten-eight-oneGroup reservation 团队预定团队预定1-2-2A：Good afternoon！Welcome to our hotel.B：Good afternoon！I d like to have two suites and ten single room,please.A：Have you made a reservation？B：Yes,we have booked them for our group from the United States.I am page.I am from China International Travel Service.A：Let me check.Yes.Two suites and ten single room from China international travel service.B：Its right.A：Can I see your passports,please？B：Yes,these are our passports.A：Thank you.Here are your passports.Please fill in these registration forms.B：The registration forms are finished.Shall we have our key to the rooms？A：Of course.B：Thanks.A：You are welcome.Enjoy your stay.See you tomorrow.B：See you tomorrow.关键词语关键词语The reservation 预定单预定单Passport 户照户照Equip 设备设备Standard room 标准间标准间Group booking 团体预约团体预约Adjacent相邻的相邻的Good afternoon！Welcome to our hotel.Have you made a reservation？Ten single room from China international travel service or China international travel agencyEvery room is equipped with a bath,a telephone and an airconditioner.有用的句子有用的句子扩展，集体或单位住宿时扩展，集体或单位住宿时I got a group booking for 6 rooms.我有个房间的团体预定What name were they reserved under？他们是以谁的名字预定的？The booking is under the name of the school.是以学校名字预定的A party of 12？总共个人？Would you like to be on the same floor？你们想住同一层吗？Would you like a group discount？想要团体折扣吗？Check-in 入住酒店入住酒店1-8-2A：Good afternoon.Welcome to kaililai Hotel.May I help you？B：Yes,Id like to check-in,please.A：Certainly,sir.May I have your name,please？B：I am Laurence.A：Do you have a reservation with us,Mr.Laurence？B：Yes,from tonight.A：Just a moment,please.Ill check our reservation record.Thank you for waiting,Mr.Laurence.Your reservation is for a twin from October 5th to 7th for three nights.Is that all right？B：Exactly.A：Could you fill out the registration form,please？B：Fine.A：How would you like to make payment？B：By visa card.A：May I take a print of the card,please？B：Sure,here you areA：Thank you,Mr.Laurence.Your room number is 3303,thats on the 13th floor.A bellman will show you the room.Please enjoy your stay.关键句子关键句子请客人写表格，我们能说Please sign you guest book or registration form.Please could you fill in your name and address here and then put your signature here2订金I am going to have to take a deposit of 40 percent of the total cost.The total cost is 1000 RMB so the deposit will be 400 RMB.Is that OK？3客人交上写好的表格后，我们能说Heres your keycard.Your room number is 1011,thats on 10th floor.Enjoy your stay.See you tomorrow.See you tomorrow.或者说Ok,were all done here.Heres you keycard.If you wish to extend your stay just come and let us know.热情服务I am going to give you room 1110,because it has a wonderful view of the city.Heres your keycard.Its on the 11th floor.Would you like someone to take your bags to your room？Your room will be ready in 15 minutes.Have you stayed with us before？Are you here on business or pleasure？SELLING SERVICE接待员：行李员会带您到您的房间。顺便告诉您：1.今天我们国际餐厅有推出法国起司节活动。2 明天晚上7点，在游泳池畔，有一场时装秀。3 今天晚上9点，在夜总会，有一场新年派对。4 星期一晚上6点开始，在花园有烤肉的活动。提供差一等的客房提供差一等的客房C：Which kind of room would you prefer?G：I was in a twin room for single use last time.The same type will be fine.C:I am very sorry,but I am afraid no twin rooms are available on that day.Would you mind a smaller single room at RMB 400 instead?G:Yes,thats right.C:Thank you.形容没有房间：I am afraid we dont have any.available.There is none are available.We are fully booked for all types of rooms on that night.建议换其它类型的房间建议换其它类型的房间Would you mind a single instead?I am afraid we have no double rooms but we can offer you a single room.Will that suit you?Is that OK?询问对房间视野的喜好询问对房间视野的喜好C：Which kind of room would you prefer?G：A twin,please.C:We have a twin room at RMB 200 per night.G:Id like a quiet room with a view of Lushan,please.C:I see.We will do our best.G:Thanks a lot.C:Youre welcome.询问对房间类型的喜好询问对房间类型的喜好C：Which kind of room would you prefer?G：We are family of four,I prefer connecting rooms if possible.C:we will do our best to book you into connecting rooms.If it is not possible,would you mind adjoining rooms,instead?C:No,but wed really prefer connecting ones as the children are small.园景房园景房 Garden View Room海景房海景房 Sea View Room湖景房湖景房 Lake View Room山景房山景房 Mountain View Room高尔夫景房高尔夫景房Golf Course View Room内景房内景房 Inside Room;外景房外景房 Outside Room角房角房 Corner Room连通房连通房 Connecting room相邻房相邻房 Adjoining Room带厨房客房带厨房客房 Room with Kitchen别墅别墅 Villa;公寓公寓 Apartment 无烟标准间无烟标准间 Non Smoking Room残疾人客房残疾人客房 Handicapped Room/Disability Accessible Room 行政套房行政套房 Executive Suite客满时客满时建议客人I am afraid our hotel is fully booked on that night,is it possible for you to change the reservation date?We might have some cancellations,could you call us again closer to the date?Would you like me to book you into another hotel?预订变更预订变更/延长延长/取消取消客人I have made a reservation.But my plan have changed.I d like to change the date to July 15th./I like to extend it for two more lights./I like to cancel.前台We will make the change for you.We will extend the reservation for youWe will make the cancellation for you.介绍酒店的服务介绍酒店的服务 Could you tell me something about the facilities？Before you go to your room let me tell you about the hotels wide range of service.Theres a very well Chinese restaurant and bars.There are 3 conference rooms of different sizes which can cater for participants ranging from more than 200 to 10.Every room is well equipped with multimedia overhead projector,slide projector and other facilities.The hotel provide multi-function meeting rooms for small meetings.The Night Club comprises 38 KTV rooms with elegant decoration which sets you in a happy mood and lets you sing your heart out.We have gym,sauna,spa and foot care.单词单词Chinese restaurant中餐厅conference rooms会议厅multi-function meeting rooms 多功能会议室can cater for participants ranging from more than 200 to 10 可容纳多至到人be equipped with 配备有projector 幻灯机,投影仪gym 健身房 sauna 桑拿foot care足疗 barber shop 理发店听力GARDEN HOTELRestaurants/bars?Nightclubs?Conference facilitiesHealth Centre?Sauna?Swimming pool?Jade Palace Hotel Health Centre?Sauna?Beauty Salon?TENNIS/Squash Courts?coffee shop/bars?disabled facilities?酒店的方位和交通路线In the centre of the cityTo the west of the portIn the west of Manila in Makati District.10 minutes by taxi from the town centre.20 minutes by train from Beijing2 minutes on foot from the seafront/subway station迎宾接待A：Good afternoon,sir.Welcome to the sunshine hotel.B：Thanks.Good afternoon.A：I am the doorman,Mr.Short.Let me help you with your baggage.B：Its so kind of you.A：The reception desk is straight ahead.After you,please.B：Good afternoon,is this sunshine hotel？A：Good afternoon,madam,here it is.Who are you looking for？B：No,Im not looking for anybody,I want to stay in.A：Please come in and contact the reception desk.B：Where is it？A：Its straight ahead.I will help you handle the baggage.B：Ok.A：Please step this way.Its slippery,please mind you step.B：Thank you.A：下午好，先生。欢迎来到阳光酒店。：下午好，先生。欢迎来到阳光酒店。B：下午好，谢谢。：下午好，谢谢。A：我是门童，让我帮您拿行李。：我是门童，让我帮您拿行李。B：你真是太好了。：你真是太好了。A：接待处就在前面，请您先走。：接待处就在前面，请您先走。=B：下午好，这是阳光酒店吗？：下午好，这是阳光酒店吗？A：是的，下午好，女士：是的，下午好，女士,您找谁呢？您找谁呢？B：不，我不是来找人的，我是来住宿的。：不，我不是来找人的，我是来住宿的。A：你请进，请跟接待处联系。：你请进，请跟接待处联系。B：在哪儿呢？：在哪儿呢？A：就在前面，我将会帮你处理好行李的。：就在前面，我将会帮你处理好行李的。B：好的。：好的。A：请走这边，地很滑，走路请小心：请走这边，地很滑，走路请小心关键词句Doorman 门童门童Bellman 行李员行李员Baggage or luggage 行李行李Suitcase 手提箱手提箱Hang bag 手提包手提包Cart 手推车手推车Good afternoon,sir.Welcome to our hotel.Did you has a nice trip.下午好，下午好，欢迎来到我们酒店，旅途愉快吗？欢迎来到我们酒店，旅途愉快吗？Let me help you with your baggage.让让我帮您拿行李我帮您拿行李After you,please.请您先走请您先走Slippery很滑的很滑的Mind your step 走路请小心走路请小心To the guest room 带至客房Bellman：Good evening,sir.Ill show you to your room.Is this all your baggage？Dennis：Yes,thats right.Bellman：Is there anything valuable or breakable in your bag？Dennis：Yes,theres a bottle of whisky.Bellman：Would you mind taking these bottles？I am afraid the contents might break.Dennis：sure,no problem.Bellman：Thank you,sir.May I have your room key,please？Yes,here you are.Bellman：Thank you,sir.You room is on the 13th floor.Please follow me.Please come in.Dennis：The room look nice.Its comfortable.Bellman：Thank you.Mr.Dennis,this is the bathroom,and the switch is here.Dennis：Thank you for your introduction.Bellman：Hope you enjoy your stay here.行：先生晚上好。我带你到房间去。这是你所有行李吗？客：对的。行：你袋子里有什么贵重或易碎的东西吗？客：一瓶威士忌。行：先生，您自己提这个袋子，好吗？我怕你里的东西会弄破客：好的，没问题。行：谢谢，先生。请给我房间的钥匙，好吗？客：好的，在这儿。行：请进。客：房间看起来不错，很舒适。行：谢谢。先。生，这是浴室。开关在这里。客：谢谢你的介绍。行：祝您住宿愉快。关键词句关键词句Valuable 贵重的Breakable易碎的Comfortable舒适的Introduction介绍How many pieces of baggage do you have in all Is this your first time to stay in our hotel？May I have your room key？The cloakroom 寄存处There are safety deposit boxes at the front desk.I want to store my luggage.Is there anything valuable or breakable in it？This is your tag.Please take care of it,and be ready to show it when you pick up your luggage.May I have your tag.Thanks for waiting.Here are your bag.词语safety deposit boxes保险箱保险箱Tag 取物牌取物牌The cloakroom 寄存处寄存处到达客房到达客房Arriving at the roomYou need to put your key card in the slot.Then wait for the green light and turn the handle.May I put your bags here？Sir,You can switch on the television with this remote control and the thermostat is here.This is the in-room safe,and the minibar is over there.Shall I turn the cooling(heating)down?Shall I open the curtains for you?May I hang your coat in the closet,sir?The restaurant serves breakfast from 7 a.m.until 11.a.m.If you need anything,just call the reception.The number is 0.Room service is available from 6 a.m.Hope youll enjoy your stay here.向客人介绍房间的设备向客人介绍房间的设备Suitcase standInternet socketSafeMinibarSinkShaverFridgeBed-head consoleDocumentation folder,hotel stationery常用方位介词常用方位介词On，over/aboveIn front of At the end of BetweenUnderIn(side)In the middle ofNext toOn the right/left ofTheres a bottle opener on the side of fridge.Over here is the remote controlTheres a small fridge under the mini bar.The button on the left is to control the TV.The button in the middle is for the radio.The knob turns it on or off.The knob is to switch between languages.The buttons are to control volume and tone,and to move between channels.The buttons at the top are to access local tv stations/pay film channels为客人指路酒店设施的方位The tour desk is in the bobby.The beauty salon is on the second floor.The coffee shop is next to the lift.The restaurants at the end of the corridor.The health centres on your right.On the balcony At the end of corridorGo straight across the lobbyTurn left/right out of the liftGo straight out of the liftGo straight until the road forks.Take the left fork听力听力Go shopping in ShibuyaVisit Ueno ParkBuy souvenirs in Asakusa old quarterSpend time in Shiniuku ParkVisit the Imperial PalaceVisit the Bonsai VillageGo hiking in Chichibu Tama National ParkWatch a show at Kabuki-za Theatre.1.直走Go past(a building)Go down(a road)Go through(a park)Go over/across(a bridge)2.转弯走Turn left/rightTake the second left/rightFollow the road round to the left/right替客人传话替客人传话KEY WORDWe will inform him when he comes.He asked me to tell you to 客人与前台C:Good morning,sir.May I help you?G:Yes.I have a very important client coming between 9 and 9:30 a.m.But I wont be in my room.When he comes,could you tell him tell him that Ill be in the coffee shop having breakfast?C:Are you a hotel guest?G:Yes,I am staying in room 155.C:May I have your clients name,please.G:Its Jason of B.T Engineering.C:Thank you,sir.We will inform him when he comes.Until what time will you be in the coffee shop,sir?G:Until 10:00 a.m.C:I see,sir.来访者与前台来访者与前台J：Id like to meet Mr.Hahn in room 300,but he seems to be out.Do you know when he will be back?C:May I have your name,please?J:Its Dacanay of B.T Engineering.C:Just a moment,pleaseMr.Hahn will be in the coffee shop until 10:00 a.m.He asked us to tell you to meet him there.J:Thank you.C:You are welcome,sir.递交包裹递交包裹C：Good afternoon,sir.May I help you?S:Id like this package to be delivered to Miss.Dickison in Room 108.C:Certainly,sir.Is there anything valuable or breakable in the package?S:No,theres isnt.C:I see,sir.Could you fill out this form,please?S:Here you are.C:Thank you.We will deliver it to he room when she arrives.C:Front Desk speaking.May I help you?D:This is Dickinson in Room 108.My message lamp is on.Is there something for me?C:Yes,maam.There is package for you from Mr.Smith.Shall we delive