寻找正确的平衡:消费信贷的未来.pdf
《寻找正确的平衡:消费信贷的未来.pdf》由会员分享,可在线阅读,更多相关《寻找正确的平衡:消费信贷的未来.pdf(27页珍藏版)》请在咨信网上搜索。
1、1Finding the Right Balance A report on the future of consumer credit lending Research by Duologi2ForewordGary LittleJohn TaylorCo-CEOs of DuologiIn todays business landscape,the question of consumer spending power is of particular importance.From retail stores to education providers and travel compa
2、nies,competition is fierce,and even longstanding household names are feeling the pressure to keep pace.Recent store closures across the UK high street are just one such example of this.Its therefore more vital than ever that brands set their business apart from competitors and keep up with todays sa
3、vvy consumers.Innovative technology tools are helping to achieve this;streamlining processes that allow merchants to provide the best possible experience for their customers.The intent of this report is to comprehensively explore the consumer credit market,and help merchants of all types to understa
4、nd the opportunities that exist to boost sales by creating a point-of-difference amongst their customer base and beyond.Foreword23Backed by global investment firm,Oaktree Capital,Duologi offers merchants the chance to increase their sales,boost customer satisfaction and grow profitability through th
5、e delivery of tailored point-of-sale finance options.Unlike many other similar businesses currently in the market,Duologi does not offer a one size fits all model;aiming instead to work with each partner on an individual basis to ensure a bespoke service is created for each.The platform is powered b
6、y ground-breaking technology,built from scratch in London,allowing retailers to quickly and simply start offering finance to their customers.Duologi is led by co-CEOs,John Taylor and Gary Little,who between them count more than 50 years consumer lending experience at institutions such as Barclays an
7、d Close Brothers.Since launching in September 2017 as a two-man start-up,the business has already secured 100m in annual rolling commitments,with ambitions to have a seven-figure lending book within five years.About Duologi34IntroductionThe UK consumer credit market has been buoyant in recent years,
8、seeing a period of sustained growth and reaching a peak of over 1.8 billion at the time of writing.Point-of-sale(POS)finance or credit is already helping millions of households purchase items and access services that may otherwise have been unavailable to them.Whats more,offering this type of credit
9、 holds significant benefits for merchants;increasing sales and conversion rates,growing basket size and boosting brand loyalty.Whilst a number of high street and online brands do already offer in-store credit to cover big-ticket items,such as furniture and household goods,the benefits of POS finance
10、 should not just be limited to retailers.Payment plans for products and services in all consumer-facing sectors from education to travel and healthcare are a desirable option for customers,and can help businesses to easily differentiate themselves from the competition.But what is POS finance,and whe
11、re does it sit against a backdrop of plummeting trust in traditional banking institutions and amongst todays digitally-savvy,always on consumer?In this report,we will examine the current state of the credit market and shine a light on the most common issues that consumers face when trying to access
12、funds.We will look at their attitudes towards traditional banks and what they think of the current solutions already out there.We will investigate consumer attitudes towards POS finance;what they are calling out for,what they would be willing to spend and what it could mean for UK merchants both in
13、terms of profitability and brand perception looking specifically at how merchants stand to benefit from offering a range of flexible credit options.Lastly,we will provide advice on how best to implement consumer credit within a business,with some examples of merchants that are already reaping the re
14、wards.45When it comes to credit,consumers feel that current offerings are falling shortWhen applying for credit,consumer frustrations are high and this is leading to basket abandonmentPOS finance options have low awareness levelsThe vast majority of consumers would consider using POS finance in futu
15、rePOS finance options can be a key point of difference for merchants,and one which helps them convert sales of people have experienced high APR rates of consumers think the credit application process is too slow think the decision took too long to make experienced hidden charges of people experience
16、d confusing jargon which made the process difficultof people wouldnt think to ask the retailer if they offered POS financepeople said they would consider purchasing a product or service in this wayAlmost a third(27%)of people have never used credit to buy anythingThe average amount that these people
17、 would be looking to borrow is 620This means that a lack of finance options is costing the UK over 25bn in lost revenues 20%of people would not trust in a loan from a bank 56%24%20%28%26%94%78%27%62025bnExecutive Summary56There is a huge opportunity for merchants that offer a range of finance soluti
18、ons0%finance is the biggest selling point for consumers when buying on creditof people said this is an important consideration if they were to buy on credit.This goes up to 81%of people who earn more than 40kof people said a quick and easy process would be top of their desirables 75%40%More customer
19、sFlexibility/multichannel spending is vitalReassuring those who might have been turned down previouslyIncreasing brand loyalty A key factor in deciding where to shopAttracting the impulse spend34%of people said they would be more likely to spend with an organisation that offers POS finance options46
20、%of people think POS finance should be available both online and instore13%of people doubt they will be accepted for a loan28%of people said they would be more likely to return to a brand that offered POS finance options20%of people said that if a company didnt offer finance,they would be more likel
21、y to shop elsewhere26%of people would be more likely to spend more than originally planned if they found out they could access a good amount of credit from an organisation/retailer6A poor credit offering means that merchants could lose up to 40%of their salesA range of industries stand to benefit fr
22、om offering POS finance options42%of consumers think the retail industry could do more to offer POS finance options24%think the health industry could32%think the education sector could32%think the travel industry could32%think the property industry could7Section oneThe current market8Consumers are m
23、ore willing and able to borrow funds than ever before,with credit card spending the most popular option-followed closely by other loans and as such,are demanding increasingly competitive credit options from lenders.Credit offers convenience;effectively letting consumers buy now and save up later for
24、 items or services that they may otherwise not have had access to.This may mean getting hold of a vital piece of kitchen equipment,being able to afford to run a car,the luxury of an annual holiday or the chance to undergo expensive medical treatments.However,this growth in unsecured lending loans th
25、at are backed only by the borrowers creditworthiness,rather than by any concrete assets-has led to warnings from the Bank of England of an“unsustainable”market,with issues around household debt grabbing headlines as people struggle to keep up with their repayments.Concerned by this,banks the traditi
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- 寻找 正确 平衡 消费信贷 未来
1、咨信平台为文档C2C交易模式,即用户上传的文档直接被用户下载,收益归上传人(含作者)所有;本站仅是提供信息存储空间和展示预览,仅对用户上传内容的表现方式做保护处理,对上载内容不做任何修改或编辑。所展示的作品文档包括内容和图片全部来源于网络用户和作者上传投稿,我们不确定上传用户享有完全著作权,根据《信息网络传播权保护条例》,如果侵犯了您的版权、权益或隐私,请联系我们,核实后会尽快下架及时删除,并可随时和客服了解处理情况,尊重保护知识产权我们共同努力。
2、文档的总页数、文档格式和文档大小以系统显示为准(内容中显示的页数不一定正确),网站客服只以系统显示的页数、文件格式、文档大小作为仲裁依据,个别因单元格分列造成显示页码不一将协商解决,平台无法对文档的真实性、完整性、权威性、准确性、专业性及其观点立场做任何保证或承诺,下载前须认真查看,确认无误后再购买,务必慎重购买;若有违法违纪将进行移交司法处理,若涉侵权平台将进行基本处罚并下架。
3、本站所有内容均由用户上传,付费前请自行鉴别,如您付费,意味着您已接受本站规则且自行承担风险,本站不进行额外附加服务,虚拟产品一经售出概不退款(未进行购买下载可退充值款),文档一经付费(服务费)、不意味着购买了该文档的版权,仅供个人/单位学习、研究之用,不得用于商业用途,未经授权,严禁复制、发行、汇编、翻译或者网络传播等,侵权必究。
4、如你看到网页展示的文档有www.zixin.com.cn水印,是因预览和防盗链等技术需要对页面进行转换压缩成图而已,我们并不对上传的文档进行任何编辑或修改,文档下载后都不会有水印标识(原文档上传前个别存留的除外),下载后原文更清晰;试题试卷类文档,如果标题没有明确说明有答案则都视为没有答案,请知晓;PPT和DOC文档可被视为“模板”,允许上传人保留章节、目录结构的情况下删减部份的内容;PDF文档不管是原文档转换或图片扫描而得,本站不作要求视为允许,下载前自行私信或留言给上传者【二***】。
5、本文档所展示的图片、画像、字体、音乐的版权可能需版权方额外授权,请谨慎使用;网站提供的党政主题相关内容(国旗、国徽、党徽--等)目的在于配合国家政策宣传,仅限个人学习分享使用,禁止用于任何广告和商用目的。
6、文档遇到问题,请及时私信或留言给本站上传会员【二***】,需本站解决可联系【 微信客服】、【 QQ客服】,若有其他问题请点击或扫码反馈【 服务填表】;文档侵犯商业秘密、侵犯著作权、侵犯人身权等,请点击“【 版权申诉】”(推荐),意见反馈和侵权处理邮箱:1219186828@qq.com;也可以拔打客服电话:4008-655-100;投诉/维权电话:4009-655-100。