管理学期末考试.doc

资料内容仅供您学习参考，如有不当或者侵权，请联系改正或者删除。
MULTIPLE CHOICE.
Choose the one alternative that best completes the statement or answers the question.( 2%*33=66%)

1)When we classify managers according to their level in the organization they are described as ________.
A)top managers, middle managers and supervisors B)functional, staff and line managers
C)general managers and administrative managers D)high level and lower level managers
2)According to Mintzberg, which management category includes the roles of figurehead, leader, and liaison?
A)planning B) informational C)interpersonal D) decisional
3)A large chemical company not only disposes of all toxic waste properly as outlined by law, but it also spends $1 million dollars each year on research to determine better processes for all businesses to use in disposing of toxic wastes. This company is exhibiting which of the following?
A)moral obligation B) social obligation C)social responsiveness D) social responsibility

Application of Hofstede's Cultural Dimensions
Kevin knew that it was likely his corporation was going to ask him to go abroad and manage the new chemical factory they were building. He was excited about the prospects but also apprehensive. He had never traveled before and, as far as he was concerned, there was only one way to do anything-the "American way." He decided some research was in order to at least get an idea about other countries. In his reading, he learned that some cultures place a high priority on a loose social framework, where they feel primarily responsible for themselves and their immediate family. He also learned that in some societies, employees show a great deal of respect for those in authority, and titles and rank carry much weight. Some countries have little job mobility and practice lifetime employment. He also learned that some countries are characterized by assertiveness and materialism. Now he wondered if there was any framework to help organize his thoughts.
4)A culture that practices lifetime employment would be demonstrating which dimension of national culture?
A)individualism versus collectivism B)quantity versus quality of life
C)uncertainty avoidance D)power distance
5)The ________ of RJ Nabisco is "to meet the needs of consumers through innovative marketing and manufacturing of healthful, good-tasting products that contribute to a healthy lifestyle and consumer well-being around the world, yielding above-average returns over time and for our shareholders."
A)tactical plan B) mission C)environmental plan D) strategic plan
6)Krispy Kreme has a distribution network that allows fresh doughnuts to be transported to convenience stores, and supermarkets. Krispy Kreme outlets before dawn so that consumers can enjoy them. This is a unique source of competitive advantage for Krispy Kreme known as a(n) ________.
A)strategic opportunity B) organizational strength C)organizational capability D) core competency
7)A variation of the electronic meeting that links together media from different locations is
A)e-commerce. B) the Delphi technique. C)e-conference. D) video conference.
8)________ is used when managers make every decision, from the alternatives, based on a philosophy that you do make the best decision, no matter how long it takes.
A)Sub-optimizing B) Optimizing C)Satisficing D) Escalation of commitment
9)Which of the following has not contributed to the boundaryless organization?
A)changes in technology B)static environments
C)complex and dynamic environments D)increases in telecommunication
10)What can a company do to protect itself from sexual harassment claims?
A)Document each act or occurrence. B)Educate all employees on this issue.
C)Have mechanisms available to monitor employees. D)all of the above
11)________ are barriers that keep us from doing what we desire.
A)Stressors B) Demands C)Constraints D) Restraints
12)________ is the study of actions of people specifically people at work.
A)Organizational behavior B)Human resource management
C)Organizational training D)Organizational development

Application of Team Roles
Sarah has just returned from a seminar dealing with the research of Margerison and McCann where the roles of work team members was discussed. She is enthusiastic as she sets down to select members for the new team she is developing. Hopefully Sarah can avoid some problems of past teams by selecting individuals to fill the roles needed by the work team. Jim comes to mind immediately. He is one of the most imaginative people Sarah knows. He continuously comes up with new and novel ideas; however, he is very independent and likes to work at his own pace. Ruby, on the other hand, has an extreme concern for following policies and rules. She is excellent at examining details and making sure all the facts and figures will work. Putting those two together on a team, though, may pose some interpersonal problems since they are so different. Then there is Shane. He always has such strong convictions about how things should be done. However, he will protect the group from outsiders and go to battle for them. He will help provide team stability.
13)Shane is well suited to the team role of
A)reporter-advisor. B) assessor-developer. C)controller-inspector. D) upholder-maintainer.
14)According to Maslow, a person who is looking for affection, belongingness, acceptance, and friendship is at which need level?
A)esteem B) physiological C)social D) safety
15)Fiedler's LPC questionnaire purports to measure the leader's behavioral orientation as either ________ or ________.
A)initiating consideration; initiating structure B)employee-oriented; production-oriented
C)delegating; participating D)task-oriented; relationship-oriented
16)A(n) ________ system digitizes a spoken message, transmits it over the network and stores the message on a disk for the receiver to retrieve later.
A)facsimile B) electronic data interchange C)instant messaging D) voice-mail

Application of Types of Control
Sam has not been receiving the information that he needs from his current control system. By the time Sam receives the information, the activity has occurred and there is nothing that can be done. Direct supervision is used extensively on the floor now, so some activities have been changed before they became costly mistakes. But Sam would like to do better. He would like to fix things before they break and anticipate more of the problems that occur.
17)Supervision is the best-known form of
A)management control. B) concurrent control. C)feedback control. D) feedforward control.
18)A manager who has a reputation for being open and honest and understands how to motivate employees and customers is said to have good ________ skills.
A)interpersonal B) technical C)sales D) political
19)The fact that in the United States employees are generally not in fear or awe of their managers is an example of which of the following dimensions of national culture?
A)individualism versus collectivism B)space acceptance
C)uncertainty avoidance D)power distance

Application of SWOT Analysis
Terry had been told to reexamine the strategic niche their company held in the cosmetic industry. Top management did not want the company caught unaware of any changes occurring. Terry began reviewing a list of factors in his mind. There had been some negative publicity lately due to cosmetic testing on animals. The animals were well treated, but they were used to test new products. Positively, sales industry-wide was up 10%. Women were buying more cosmetics in general, which was nothing but good for the company. Another positive factor was their personnel. They had good people working in the company, particularly in research and development. The only other negative Terry could find was that the advertising campaign that was begun last year had not shown the results they had hoped for. Something needed to be done in that department. Terry began to compile his report.
20)The quality of the company's personnel would be classified as which of the following?
A)opportunity B) strength C)threat D) weakness

Application of Decision Making: A Contingency Approach
It seems that all Dave accomplishes is making decisions. Every time he turns around, someone wants him to decide on one more thing. Just today the secretary came in and asked if she could reorder paper for the fax machine. Somehow that seemed like a decision he really did not need to deal with. If he could avoid those types of decisions, then when the foreman came in with the news of a major piece of equipment that needs repair, in which the repair bill will be almost as much as a new machine, Dave could focus more time and attention on the more complicated issues.
21)Dave relies on rules of thumb or past experience to make decisions. Based on this tendency, he will most likely
A)select the first solution that works. B)conduct extensive to find the best alternative solution.
C)seek a creative solution. D)none of the above
22)The process of ________ involves making decisions about how specialized jobs should be allocated, the rules to guide employees' behaviors, and at what level decisions are to be made.
A)organizing B) planning C)organization design D) controlling
23)Which of the following should be the basis for evaluation of a training program?
A)instructor personality B)difficulty level of the training
C)improvement in actual employee job performance D)entertainment value

Application of Organizational Change
Krista is unsure what to do next. Her company is about to implement a radical new technology transformation that will affect every person in the organization. They are basically updating their plant to the 21st century, and almost everything is changing. Krista is in charge of assisting the members of the company with the planned changes. Since it is a long-term change that is organization-wide, management felt that someone needed to facilitate the change because, in essence, it was changing the culture of the company. The first thing Krista did was to ask employees a specific set of questions about the perceived changes. From this data, Krista then needed to decide what to do next. An outside consultant has been hired to help Krista diagnose the interpersonal processes that needed improvement. The move from functional departmentalization to work teams was a change necessitated by the new technology. This was a major change for employees who had worked in specific departments for most of their careers. Furthermore, the teams will have to interact with each other as they use the new technology. Krista feels that her task is almost overwhelming.
24)The outside consultant was performing which of the following?
A)intergroup development B) survey feedback C)team building D) process consultation

Application of Shortcuts Used in Judging Others
Frederic has 15 sales employees for whom he is responsible. In the next month, he must conduct performance evaluations for all of his employees. His employees are all so different, sometimes it seems to Frederic there is no way to give an honest appraisal of each individual. Just this morning, for example, two employees were late for the weekly sales meeting. Frederic can never remember Jake being late before, but Carol is late every week. Carol's constant tardiness for their weekly meeting is the primary characteristic that comes to mind when Frederic sits down to do her performance appraisal. Jake, on the other hand, is always on time, always has his reports in by their due date, and always meets all deadlines. Then there is George. George is his outstanding salesperson. Each month Frederic expects more business to be written by George than the previous month, and George never lets him down. At least Frederic knows he can depend on George.
25)Carol's behavior seems consistent to Frederic. He will probably conclude that her behavior is
A)distinctive. B) internally caused. C)a self-fulfilling prophecy. D) externally caused.
26)Teams can serve as a source of job satisfaction for all of the following reasons except
A)they increase security from conformity. B)they enhance employee involvement.
C)they increase employee morale. D)they promote workforce diversity.
27)In equity theory propositions, if paid according to quantity of production, underrewarded employees will produce a ________ units in comparison with equitably paid employees.
A)small number of high quality B)large number of high quality
C)small number of low quality D)large number of low quality
28)Lewin found that work quality and group satisfaction were highest using which leadership style?
A)laissez-faire B) autocratic C)dictatorial D) democratic
29)________ is a conflict management strategy that involves reducing differences or distance between parties in the conflict and facilitating cooperation.
A)Accomodation B) Competition C)Compromise D) Avoidance
30)Which of the following is a quality of an effective control system?
A)economy B) complexity C)stability D) singular criteria
31)Performing the task right and considering the relationship between inputs and outputs is
A)goal attainment. B) effectiveness. C)a management characteristic. D) efficiency.
32)A large pulp and paper company meets all federal guidelines and obeys all laws rigorously as it cuts down timber. The primary concern of this company is compliance and profit maximization for its stockholders. This company is exhibiting which of the following?
A)moral obligation B) social responsiveness C)social responsibility D) social obligation
33)Each MBO objective must have
A)a reference to quality. B)a specified dollar amount.
C)a percentage change specified. D)a concise time period.

TRUE/FALSE.
Write 'T' if the statement is true and 'F' if the statement is false.( 1%*34=34%)

34)Managers can be classified in terms of either their level in the organization at which they work and or their area of specialization.
35)All organizations develop a systematic structure that defines and limits the behavior of their members.
36)As manager of Xithropy, Inc. you may become regularly confronted with decisions that have a dimension of social responsibility. Examples of major factors would be decisions about distribution, advertising, employee insurance, or length of workweek.
37)Moral responsibility refers to a business firm's obligation to pursue long-term goals that are good for society.
38)Planning is exactly what is needed in order to more effectively manage a chaotic environment.
3