商务英语情景对话100主题(迅速提高口语).doc
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商务英语情景对话100主题 迅速提高你的口语,come on,go go go!希望对想学好英语的学弟学妹说声,加油,只要你努力了,你一定能行! Day today Office日常事务 1 Faxes传真 2 Telephone Calls电话 3 Making Telephone Appointments电话预约 4 Memos备忘录 5 Business Correspondence商业信函 6 Placing an Order下订单 Office Talk办公室谈话 7 Coworkers同事 8 Bosses老板 9 Brainstorming集体讨论 10 Commuting乘公交车上下班 11 The Working Lunch工作午餐 Business Trip商务旅行 12 International Business Travel国际商务旅行 13 Dressing for Business商务着装 14 Hotel Situations旅馆情景 15 Negotiating the Subway乘地铁 Client Reception接待客户 16 Receiving Clients接待客户 17 Entertaining Clients招待客户 18 Accommodating Foreign Clients接待国外客户 19 Factory Tours参观工厂 Business Communization商务交流 20 Personal Introductions个人介绍 21 Small Talks聊天 22 Delivering Bad News传达坏消息 23 Polite Questions礼貌提问 24 Farewells道别 Negotiation谈判 25 Clarifying the Stakes说明利害关系 26 Making Concessions做出让步 27 Discussing the Bottom Line讨论底线 28 Accepting and Confirming接受和确认 29 Hard Bargainers VS Soft Bargainers强硬的对手和温和的对手 Company Organization公司结构 30 CEO执行总裁 31 Stockholders股东 32 Board of Directors董事会 33 Managerial Staff管理人员 34 Labor Staff普通员工 Meetings and Interviews会议和面谈 35 Executing Meetings开会 36 Performance Reviews业绩评估 37 Agendas会议议程 38 Making Requests提出要求 Presentations业务陈述 39 Preparation and Developing Your Topic准备和展话题 40 Introductions and Beginnings介绍和开头 41 Making Transitions in the Presentation陈述中的过渡 42 Conclusions结论 43 O&A (Question and Answer Period)提问阶段 Data数据处理 44 Trends趋势 45 Systems制度 46 Scheduling日程安排 47 SWOT An山sis态势分析 48 Statistical Reports数据统计报告 Technology技术 49 Email电子邮件 50 Computer Technology计算机技术 51 Running an Internet Business网上做生意 52 Electronic Gadgets数码产品 53 Web based Marketing网上营销 Financial Topics财务话题 54 Costing成本 55 Budgets预算 56 Auditing审计 57 The Economy经济 58 Fundraising集资 Legal Topics法律话题 59 Confidentiality机密 60 Lawyers律师 61 Contracts合同 62 Copyright版权 63 Patents专利 64 Environmental Regulations环境条例 Marketing Topics营销话题 65 Marketing Surveys市场调查 66 Target Audience目标消费者 67 Print and Media Advertising印刷和媒体广告 68 Promotional Events促销活动 69 Developing the Market市场开发 Sales Topics销售话题 70 Selling Points卖点 71 Trade Shows贸易展览 72 Sales Reviews检查销售额 73 Product Demonstrations产品演示 74 Following up on Leads线索追踪 75 Customer Service顾客服务 International Topics国际话题 76 Sourcing得到供货 77 Export/Import出口/进口 78 Exchange Rates汇率 79 International Greeting Methods国际问候方式 Big Business跨国公司 80 Mergers合并 81 Competition竞争 82 Climbing the Corporate Ladder进入管理层 83 Branch Offices分支机构 84 Consulting咨询 Employment Practices雇用惯例 85 Fair Pay公平薪酬 86 Recruiting Personnel人员招聘 87 Retirement退休 88 Partnership合作关系 89 R&um6s简历 90 Job Interviews求职面试 Social and Equality Issues社会和平等话题 91 Women in the Workforce职业女性 92 Discrimination歧视 93 Welfare福利 94 Labor Unions工会 95 Strikes and Demonstrations罢工和示威游行 Continuing Education继续教育 96 Management Training管理人员培训 97 Seminars/Workshops研究会/研讨会 98 Company Retreats公司培训 99 Teambuilding团队建设 100 MBA工商管理硕士 1 Faxes传真 Dialogue one M: Can you have the briefs from the Anderson firm's lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer. F: Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, His secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me. M: That's highly possible. He knows if we miss our filing deadline, we don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing. F: What if I can't speak to him directly? M: Ask his secretary to fax them. It’s the same thing. Have them faxed over with a copy also faxed to Martin’s office. F: How do I find Martin’s fax number? Is he in your roller desk? M: No, but you can also call their office and ask the secretary to give you their fax number. I’ll email you their office number later today. F: Ok, I'll get on it first thing. M: Be sure you do, I need those briefs ASAP Dialogue two M: Did you put this morning's faxes on my desk? I’m waiting for some urgent faxes from headquarters, I'm pretty sure they came in last night. F: Everything that came in the office fax machine last night is all on your desk, but I noticed that some of faxes came through pretty blurred, maybe you take a look at them, if the copy is unreadable, I'll call then and ask them to refax. M: Yeah, you're going to have to call them and get them to be refax. These copies are so dark. I can't make out any of the words. F: What about that one? M: This one? This one is so light and I can barely read it. How can that be? F: You know, I think the fax machine is out of toner. I can change the toner cartridge. That should solve the problem. M: Yes, but this one will have to be refaxed as well. And look, there's about 3 pages missing. It looks like the fax machine ate half of my important faxes, and ones that made it through are so blurred or too light. They are unreadable. F: I guess the fax machine is out of paper too. Don't worry, I'll have someone look at it this afternoon, and in the meantime, I'll have your documents refaxed to our other fax machine. 2\Telephone Calls电话 Dialogue 1 A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, How may I help you? B: Hello. I would like to speak to your director of human resources, Ms. Jenkins, Please. A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling? B: This is Bill Burton from Milford Insurance, I'm calling in regards to our meeting next Tuesday. A: Thank you, Mr. Burton. Can you please hold for a moment? I’ll check to see if she is available. B: No problem. A: I'm sorry. Ms. Jenkins is away from her desk. She has already left for lunch. Would you like to leave a message for her? B: Yes, please have her return my call when she returns to the office. It's best if she can get in touch with me before 3 pm today, she can reach me at my office number, 635-8799. A: I'm sorry. I didn't quite catch that, could you please repeat the number? B: No problem, my office number is 635-8799. Tell her to ask for extension 31. A: I'm sorry, Mr. Burton, just to confirm, your name is spelled B-U-R-T-O-N, is that correct? B: Yes, and I represent Milford Insurance. A: I will make sure Ms. Jenkins receives your message and returns your call before 3pm this afternoon. B: Thank you very much. Dialogue2 A: Hello, Pasadena Inn, this is Sandy, how may I direct your call? B: I'd like to speak to someone about reservations. A: I can help you with that. What date would you like to make a reservation for? B: We'll be arriving May 12th, but I would like to make reservations for penthouse. A: Oh, I'm sorry Sir. I only handle bookings for our standard rooms. The person you need to speak with is Tony Parker, He makes all the arrangements for our executive accounts. Unfortunately, he's not here right now. Can I take your name and number and have him get back to you? B: When do you expect him back in? A: He'll be out all afternoon, he might not be able to return your call until tomorrow. Will that be alright? B: Yes. I suppose. My name is Sam Darcy. He can contact me at 660-843-3235. A: Could you please spell your last name for me? B: Sure. It's D-A-R-C-Y. A: Okay. Mr. Darcy, and your phone number is 660-843-3233? B: That's 3235. A: Sorry! 3235. Great. I'll have Tony call you first thing tomorrow morning. 3. Making Telephone Appointments电话预约 Dialogue one M: Hello, Bill Breton speaking. What can I do for you? F: Hello, Mr. Breton, this is Jenny Jenkins of Bradford and sons returning your call. I’m sorry you missed me when you called my office this morning. My secretary said you called concerning our meeting next Tuesday? M: Yes Ms Jenkins, thank you for returning my call. I’m glad to finally get hold of you. I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there any possibility we can move the meeting to Monday? F: I am sorry. I’m afraid I am completely booked on Monday. Would it be Possible to postpone until you return? M: Oh, dear. I was counting on taking care of our meeting before I leave. But I suppose I can shut off a few things. Yes, we can arrange something. I will be back Thursday morning. What about Thursday afternoon? Would that work for you? F: That should be fine. Shall we say about two o’clock? M: Perfect! I look forward to seeing you at two o’clock next Thursday afternoon. If you need to change the time, pls feel free to call me on my cell phone. F: Thanks Burdon, I’ll see you on Thursday. Dialogue two F: Hello M: Hello, is Doras available? F: This is Doras, who is calling please? M: Hi, Doras, this is Mike calling from parker’s dentistry. I’m calling to confirm your appointment for tomorrow morning at 9am with Doctor Parker. F: Oh, I almost forgot. Thank you for calling to remind me. Actually, I do need to change the time of my appointment. I have a scheduling conflict, And I can’t make it that early. M: If I put you in that later slot, would that work out? F: It would have to be after lunch. Do you have anything available about 2 o’clock? M: Sorry, Mam. The only opening we have after lunch is 1: 15, but I might be able to work you in at 4: 00. Would that be a better time? F: That’s all right. I think I should be able to make it at 1: 15. Can you put me down for that time slot? M: No problem, I have your appointment changed from tomorrow morning to tomorrow afternoon at 1: 15 F: Wonderful. Thanks very much. 4 Memos备忘录 Dialogue 1 A: I have been waiting here in the conference room for ten minutes already, what time is the meeting start? Where is anyone anyway? B: Didn't you hear about that, our meeting was postponed until Friday. A: Why the meeting was postponed? No one told me anything about it. B: Did you get the memo? A: What memo? They haven’t any memo this whole week, I check my inbox every day. And I haven’t seen anything. B: The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collectors on your desk. A: You know how things get pilot about my desk when I'm busy. I know sometimes I do many please things, But I always read all the memos go around; they go directly to my inbox. Are you sure were send to whole office? B: It should have got around to everybody, they also post a copy of the memo in the break room. Don't you ever look at messages post on the bulletin board? A: I'm usually too busy to take a bunch of coffee break by the water cooler, Anyway, I'm sure the memo never get to my inbox, I'll have to talk our secretary about it. B. That's right, You will never know what your missing out of it if you don't read the memos. Dialogue 2 A: Ms. Dorsen, I need to take a dictation for me, B: Yes, sir. A: They should go out intra office memorandum to all employee by this afternoon, are you ready? B: Yes, sir, Go ahead. A: Attention all staff: effective immediately, all office communication are restricted to email correspondence as official memos, the use of instance message program by employee during work hour are strictly prohibited. B: Sir, Does this apply to intra office communication only or relate also restrict external communications? A: It should apply to all communications. Not only in this office between employees, but also any outside communications. B: But sir, many employees use instance messaging to communicate with clients. A: This were just have to change the communication methods, I don't want any one use instance messaging in this office, it waste too much time. Now, please, continue the memos. Where were we? B: This apply to internal and external communications. A: Yes, any employee who persist using instance messaging, will first receive a warning, and placed on prohibition, and the second sense, the employment will be termination. Any question regarding this new policy maybe directly to the department of his. B: Is that all? A: Yes, please give this memo type out and distribute to all employees before 4: 00 PM 5/Business Correspondence Dialogue one. A: Did you see the letter I got from Bradform films? They sent the responds to your phone call last week. B: If you want to see something about my call last week, why didn't they sent it to me? A: I guess it must have contact information, so they sent it addressed in care of your department head, anyhow, they wrote to confirm in reading what you discussed about Milton contract. B: Can I see it first in seconds? A: Sure, here it is. B: Dear Mr. Clock, bother to your telephone call last Friday, I'm reading to confirm our meeting on July 21st, as we discussed, our meeting is to review the contract details. A: Did they ask you to sent the files beforehand? B: Let's see, We'll be grateful for the complete to send related materials to our office prior to our meeting. It looks like. . . Hey! Was there anything else was send along with this letter? A: I don't think so, why do you ask? B: The letter writes: please find the enclosed copy of our agenda for your review, I don't see anything else in the envelope. A: Maybe they forgot to attach it to the letter. You should give them another call. Dialogue 2. A: Can you help me for a minute? B: Sure, what I can do for you? A: I'm try to write a letter to one of our clients, But I just don't know exactly what to say, I don't even know how to get started, I know I should write dear Mr. Mrs. or Ms. , but the problem is I don't know the name of contact person. B: You can just put Dear Sir or Madam, officialese not personal, you can write to whom may concerned. A: OK, So I first thanks them for their business, I can say something like "we are very grateful for your continue support", How is that? B: Good! But also, write off the bed you want to tell them the reason of your writing, give them more reference. A: Like "Regarding our new product line, we would like to announce a special price discount" B: Right, do you need them to respond? A: Yes, the letter would have a survey inside, and they should complete it and return to our office. How should I write that? B: You can tell them" Please finding the enclosed customer service survey, else also, you can say: "Attach a customer survey". If you need resource it right away, you can tell them the urgent by saying " Please return the survey without delay as soon as possible. Maybe it more polite with this as early as convenience. " B: Great! and what do you think I should close it with? 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