2023年BEC中级真题第二辑答案及听力原文.doc
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1、BEC中级真题(第二辑)答案及听力原文Test 1ReadingWriting -Part 1 To:P. JonesFrom:Luisa GambonDate:21 November 2023Subject:LatenessMr Jones,I have noticed that you often arrive late for work, especially on Monday mornings. As your colleagues are starting to complain about that, you understand that unless this habit c
2、hanges, I will take disciplinary action against you. Come and see me tomorrow at 9 a.m. in my office. Thank youBand 5All content points are covered, using natural sounding language and a consistently appropriate tone.Part 2 -Report on customer complaintsINTRODUCTIONThis report has the purpose of pre
3、senting the reasons for customer complaints in 2023.FIELDINGSThe customer complaints received in 2023 were 300 in January. Then they increased to 540 in February because of the computer systems breakdown.In March they fell to 230 because an improved order system was introduced.The reasons for compla
4、ints from January to March were analysed:l firstly the companv received complaints for incorrect orders delivered. These errors were fewer in March.l secondly the time taken to deliver is too high. but the company has planned to recruit new agents.l Finally customers complain for the poor product qu
5、ality. In order to solve this problem more quality controls are making.CONCLUSIONSAt the moment all customers arent satisfied but many measures have been taken to improve their satisfaction.Band 4There is a satisfactory range of structures, with some errors, but these do not impede understanding. Th
6、e content points are adequately covered, and the register is appropriate. The information is generally well organised, using headings and other discourse markers.Listening Test 1Conversation One.Questions 1 to 4. Woman: Personnel . . .Man: Hello, its Tim here, from Finance.Woman: Hi, Tim.Man: Ive ha
7、d a letter from the tax office about a student who worked here last summer I wonder if you could look him up in your records.Woman: Sure, whats the name? Man: The surnames Jaye. First name Stephen. Woman: How does he spell his surname? Man: J-A-Y-E. Got that? Woman: Oh yes, here we are . . . lives a
8、t a hundred and eighty-three School Road,Barnfield . . . Man: Yes, thats the one. Woman: And you say he was working in Finance?Man: Uhm, Customer Services, actually. Woman: Aah - they had lots of students working for them last summer. Man: Well, the tax people want to know his exact job title - Im n
9、ot sure why.Woman: Mm, let me see . . . He was an office assistant. Man: Right, got that. They also want to know about his monthly earnings. Woman: Lets have a look . . . five hundred and thirty-eight pounds seventy a month . . . Oh, sorry, he was a scale one, so thats four hundred and fifty-seven p
10、ounds sixty. Anything else? Man: Thats fine, thanks. Ill send them the information today . . .Now listen to the recording again.Conversation Two. Questions 5 to 8.Woman: Hello, Blackwell Printers. Julie Davidson speaking. How may I help you?Man: Hello. This is Mark Jones from Europe Holidays. I was
11、hoping to speak to Steven Kirby about the stationery youre printing for us.Woman: Im afraid Stevens away until Friday.Man: Oh - you see Im not very happy with the business cards and I wanted to see if I could make a couple of changes to the paper too.Woman: Would you like me to pass on a message?Man
12、: Yes, please. The thing is, Ive just received your proofs - the cards themselves are fine, but you seem to have misunderstood the quantities. Im sure I asked for five hundred for each of the marketing executives and seven hundred and fifty for me but youve put everyone down for seven hundred and fi
13、fty.Woman: Right, Ive made a note of that. Is there anything else?Man: Yes, well this is my mistake really. Could you ask Steven to move the company logo further to the left? Its too close to the address at the moment. I think thats all for now. Thanks.Conversation Three. Questions 9 -12Woman: Geoff
14、?Man: Yes?Woman: I just want to finalise the preparations for the delegation next week.Man: Certainly. Its Thursday, isnt it?Woman: Yes. Now, can you make sure that each of them gets a name badge and an information pack. The badges are done, but youll need to prepare the packs with all the relevant
15、information.Man: Ok, that shouldnt take too long. What about catering?Woman: Coffees organised for eleven and three, but lunch - its at one - we need to reserve it for twelve people . . . The office restaurant is closed next week . . . can you ring the Park Hotel? The Grand Hotel was a bit disappoin
16、ting last time.Man: Ill get onto that.Woman: Now, theyll be coming straight from the station, and their taxi will bring them to the front gate, so make sure youre there to greet them. Thatll be about ten.Man: Ten. And then . . .Woman: Into Reception, I think. Make sure the new designs are on display
17、, I want them to see those first.Man: OK.Woman: Let me know when its all finalised. Bye.Part Two. Questions 13 to 22.ThirteenWoman: Well no wonder the banks returned it unpaid. Look, the figures dont match the amount in words. I expect someone was filling it in in too much of a hurry. Lets see, wed
18、better issue another one straight away to pay Mrs Burton, because itll be another three weeks if we wait for the next cycle of payments. Her expenses on that sales trip were pretty high, and it wouldnt be fair to keep her waiting much longer.fourteenMan: Some of the suppliers are already asking abou
19、t the increases. Ill check, but I seem to remember from last weeks meeting that in the end we agreed on three per cent. So what Ill do is go down each column and calculate the new amounts, and then it can be printed in time to be inserted into the new brochures. Can you check the figures for me, tho
20、ugh, before it goes to the printers? fifteenWoman: Weve just received the paperwork from you about cleaning our premises, and I have to say that it doesnt reflect what we agreed in our conversation last week. For one thing, it says that we have to supply our security code, and for another it specifi
21、es monthly payment in advance, and I told you both of those were out of the question. Im afraid I really cant sign this. Could you send me a revised one? SixteenMan: Of course, this only gives a very general picture. But as you can see, cash is a particularly healthy area. Thats even when we take in
22、to account regular outgoings on loans and leasing equipment, which are included in the final totals. And even more significantly, unpaid orders are actually excluded from the final calculation. These represent a sum of approximately thirty thousand pounds. With that in mind, we can say that the comp
23、anys overall position is still strong. SeventeenWoman: Ive just asked the Arden Conference Centre about availability for our next training seminar, and they said they still havent been paid for the one before last, which should have been dealt with six months ago. Ive had to ask them to send a dupli
24、cate! We really must be careful. Arden give us very favourable prices, but we havent got a contract with them - Can you deal with it straight away so we stay in their good books?Section Two. Questions 18 to 22.EighteenMan: Hello. This is Guy Cooper from Centron Electronics here. I believe you rang f
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- 2023 BEC 中级 第二 答案 听力 原文
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