Unit2Sellingonline体验商务英语综合教程省公共课一等奖全国赛课获奖课件.pptx
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1、Unit 2 Selling online第1页QuotationThisquotationmeansabadbusinessideawillnotworkanybetterjustbecauseitisbeingusedasthebasisforsellingviatheInternet.Thetechnologywillnot,initself,makeupforanydeficiencies.第2页OverviewVocabulary(Online Shopping)Starting up(online shopping)Skills(reaching agreements)Listen
2、ing(online selling vs.high street selling)Language Review(must,need to,Have to,should)Reading(Virtual PocketMoney)Case Study(negotiate&e-mail)第3页Starting upADo you enjoy shopping?Do you shop online?BWhich of the following goods do you think are suitable to be bought online?第4页The Internet is an exci
3、ting tool that puts vast information at your fingertips.With a click of a mouse,it lets you buy an airline ticket,book a hotel,send flowers to a friend,or purchase your favorite stock.Good deals,convenience and choices abound on the Internet.But before you use all the Internet has to offer,be cyber
4、smart and make your online experience safe.第5页OnlineshoppingtipsKnow who youre dealing with.Anyonecansetupshoponlineunderalmostanyname.Confirmtheonlinesellersphysicaladdressandphonenumberincaseyouhavequestionsorproblems.Ifyougetanemailorpop-upmessagewhileyourebrowsingthatasksforfinancialinformation,
5、dontreplyorclickonthelinkinthemessage.Legitimatecompaniesdontaskforthisinformationviaemail.Know exactly what youre buying.Readthesellersdescriptionoftheproductclosely,especiallythefineprint.Wordslike“refurbished,”“vintage,”or“close-out”mayindicatethattheproductisinless-than-mintcondition,whilename-b
6、randitemswith“toogoodtobetrue”pricescouldbecounterfeits.Know what it will cost.Checkoutwebsitesthatofferpricecomparisonsandthen,compare“applestoapples.”Factorshippingandhandlingalongwithyourneedsandbudgetintothetotalcostoftheorder.Donotsendcashunderanycircumstances.第6页Check out the terms of the deal
7、,like refund policies and delivery dates.Canyoureturntheitemforafullrefundifyourenotsatisfied?Ifyoureturnit,findoutwhopaystheshippingcostsorrestockingfees,andwhenyouwillreceiveyourorder.Sellersarerequiredtoshipitemsaspromisedorwithin30daysaftertheorderdateifnospecificdateispromised.Keep a paper trai
8、l.Printandsaverecordsofyouronlinetransactions,includingtheproductdescriptionandprice,theonlinereceipt,andcopiesofeveryemailyousendorreceivefromtheseller.Readyourcreditcardstatementsasyoureceivethemandbeonthelookoutforunauthorizedcharges.Onlineshoppingtips第7页Online shopping websites第8页CWhy do some pe
9、ople prefer not to buy goods and services online?You may find that goods are not suitable when they arrive or get things you did not order.You may have security problems with using credit cards and find yourself paying for things you did not buy.You may enjoy shopping in real shops.You may like the
10、feeling of walking in the supermarket with a shopping cart.Starting up第9页VocabularyShopping OnlineA Choose the correct word to complete each sentence.1.We offer a _ to customers who buy in bulk.2.We ask customers who are not fully satisfied to _ 3.goods within seven days.4.3.In order to get a full _
11、,customers must send 5.back goods in the original packaging.6.4.Goods will be _ within 24 hours of your order.7.5.Goods are kept in our _ until ready for delivery.8.6.Products and services offered at a large discount are 9.generally a(n)_.discountreturnrefunddespatchedwarehousebargain第10页Bcredit car
12、dcooling offmoney backmethod ofinterest-freeout ofafter salesguaranteestockperiodcreditdetailsservicepayment1 the time when you can change your mind and cancel an order2 the name,number and expiry date on your credit card3 the way you choose to buy the goods you want4 when you can pay some time afte
13、r you buy,but at no extra cost5 when the goods you require are not available6 a promise to give your money back if you are not happy7 the help you get from a company when you start to use their productVocabularyShopping OnlineMake phrases that match definitions 1 7.第11页ListeningSelling onlineWhat do
14、es a successful online business need to do in order to achieve lots of sales and do a fantastic job for customers so that they tell each other and keep coming back?Website:Prices:Delivery service:Customer service:should be easy and quick to use and provide lots of information about productsshould be
15、 low and good because customers want value for moneyshould be fast and reliablewhen things go wrong,its important to have an excellent customer service team to deal with enquiries on the phone or by e-mail第12页ListeningSelling onlineAListen to the first part of the interview and complete the extracts
16、 below.Before orderingFirst,you must have a _ and the website needs to be _ and _ to use.It needs to provide_ about the items that youre buying.And the prices on there need to be,you know _,good prices.After orderingAnd then,once somebodys ordered something from your website,you need to provide a fa
17、st _ which is reliable.And then,if anything should go wrong,its important that you have an excellent _ team dealing with enquiries on the phone or by e-mail.good websitequickeasylots of informationlow pricesdelivery servicecustomer service第13页BListen to the second part of the interview and answer th
18、e questions.ListeningSelling online1.What was good about e-toys?They had a great service for selling toys online in A&E.2.What problems did e-toys have?They ran out of money and had to go into liquidation.CListen to the last part of the interview and decide which of the statements are true.1.Selling
19、 online is similar to selling by mail order in many ways.2.Warehouses are not essential when selling online.3.Location is more important for online selling than for high street retailing.4.4.High street retailers need to present goods attractively to get people to buy.truetruefalsefalse第14页Differenc
20、es Shop assistant Telesales operatorDelivery serviceshop dcor&layoutWebsite designSimilaritiesQuality&reliabilityPrices Customer satisfactionDifferences&Similarities between online and shop selling第15页ReadingVirtual Pocket MoneyWhat does the topic“the arrival of virtual pocket money”tell you about t
21、he passage?The passage should be about how teenagers can spend their pocket money on the Internet.Who are the target customers of those Internet retailers?Why?Teenagers.They like using the Internet.They spend more money online than adults.The things they want to buy are easily sold on the Web.What p
22、roblems do teenagers have buying things online?Buying things on the Internet requires credit cards,but teenagers are too young to own credit cards and they need a facility that allows them to spend money online.Are the businessmen in UK&US trying to take pocket money into cyberspace?If successful,wh
23、at effect can they have on online sales?Businessmen in both UK&US are trying new ways to take pocket money into cyberspace.If successful,they can greatly increase online sales.Read paragraphs 1-3&answer the questions第16页Do teenagers in the UK&US spend a lot of money online?$153bn in US,20bn in UK.12
24、.5%of teenagers with internet access have bought online.16%of US teenagers using the Internet buy things online.Who are paying for those online purchases?Are teenagers satisfied with the arrangement?Parents are paying for the purchases with credit cards,but teenagers are not satisfied with this beca
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