办公室英语接电话&打电话省公共课一等奖全国赛课获奖课件.pptx

办 公 室 英 语 接 电 话第1页1.接电话必备第一句：自报家门经典表示：Hello,ABC Company.This is XXX.How may I help you?您好，ABC企业，我是XXX。有什么能够帮您吗？举一反三：Good morning.ABC Company.This is XXX speaking.May I help you?Thank you for calling.Youve reached ABC Company.This is XXX.第2页2.接电话必备第二句：Ta不在，请稍等片刻经典表示：XXX is not available at the moment.Could you hold for a few minutes please?XXX现在无法接听您电话，您能稍等片刻吗？举一反三：XXX is with a client now.Would you mind holding for a moment?XXX is currently unavailable.Can you please hold for a moment?第3页3.接电话必备第三句：我为您转接经典表示：Ill transfer your call to XXX.我将为您转接到XXX。举一反三：Ill transfer you over to XXXs line.Ill put you through.Ill put XXX on the phone.Ill get XXX for you.第4页4.接电话必备第四句：稍后再打给您经典表示：Would you leave your name and number and I can call you back?您能留下您姓名和电话吗？我稍后再打给您？举一反三：Do you have a number I can reach you back at?Ill be glad to return your call if you will leave your name and number.第5页5.接电话必备第五句：您需要留个口信吗？经典表示：May I take a message for you?我能为您留个口信吗？举一反三：Can you leave a message?Would you like to leave a message?Can I transfer you to XXXs voice mail?第6页6.接电话必备第六句：您能再重复一遍吗？经典表示：Would you repeat that please?请您再重复一次好吗？举一反三：I beg your pardon?Would you say it once more please?Could you repeat what you just said?第7页7.接电话必备第七句：感激致电，结束通话经典表示：Youve really helped me a lot.你真是帮了我大忙。举一反三：Thank you for your help.Thats very kind of you.Thank you so much.Many thanks.第8页办 公 室 英 语 打 电 话第9页1.打电话必备第一句：自我介绍经典表示：Hello,this is XXX from human resource.May I speak to XXX?你好，我是人力资源部XXX。请问XXX在吗？举一反三：Good morning.This is XXX with ABC Company/Department,calling from Beijing/Shanghai.Can I speak to XXX?Hello.Its XXX from ABC Company.Is XXX here?第10页2.打电话必备第二句：说明来电原因经典表示：Im calling in regards to the order XXX made 3 days ago.我打电话来是为了问一下关于XXX三天前下订单情况。举一反三：Im calling to the annual report.Im calling about the contract.第11页3.打电话必备第三句：Ta什么时候回来？经典表示：When can I expect him back?他大约什么时候会回来？举一反三：When will he be back?When would be a good time to reach him?When will she be available to take my call?第12页4.打电话必备第四句：我能留个口信吗？经典表示：May I leave a message for him?我能给他留个口信吗？举一反三：Could you please connect me to his voice mail?I think Ill leave a message.第13页5.打电话必备第五句：请Ta给我回电好吗？经典表示：Please tell him/her that XXX called and have him/her return my call.请告诉他/她XXX打过电话，让他/她给我回电。举一反三：Please let XXX know I called and have him/her call me back ASAP.Could you tell XXX to ring me back?第14页6.打电话必备第六句：我再打过来吧。经典表示：Ill call again later.我再打过来吧。举一反三：Ill ring back later.第15页Thank you！第16页