公司质量手册样本样本.doc

质量手册
Quality Manual
Coverage: Globe Direction; ISO9001;

Document No.
文件编号: XY-HB-M/Q-001

Version
版本 : 1.0

Change History
更改统计
Version
版本
Date
日期
Modified by
修订人
Change of summary
修订内容
1.0
.08.27
崔静魁
新版制订

Review
审核
Position
职位
Name
姓名
Signature
署名
Date
日期
DCC
刘娜丽

Approval
同意
Position
职位
Name
姓名
Signature
署名
Date
日期
总经理
李秉鸿

Acknowledgement
评审
Position
职位
Name
姓名
Signature
署名
Date
日期

00说 明
本手册是根据ISO9001：要求编制。范围包含稀土高铁铝合金电力电缆生产体系要求描述。
This manual creation bases on ISO9001：. the scope includes: Rare-Earth High-Iron Aluminum Alloy Power Cable production

目录
00说 明 4
02 公布令 7
03 企业概况 8
1.0 适用范围Scope 10
1.1 总则General 10
1.2 应用application 10
2.0 引用标准Quoted standard 10
2.1 引用标准Quoted standard 10
3.0 术语和定义term and definition 11
4.0 质量管理体系Quality Management System 11
4.1 总要求General requirements 11
4.2 文件要求Document requirements 12
5 .0 管理职责Management responsibility 16
5.1管理承诺Management promise 16
5.2 以用户为关注焦点Customer focus 17
5.3质量方针Quality policy 17
5.4 策划Plan 18
5.5 职责、权限和沟通Responsibility ,authority and communication 19
5.6 管理评审Management Review 20
6.0 资源管理resource management 22
6.1资源提供 The supply of resource 22
6.2 人力资源 HR 22
6.3 设施 Facility 24
6.4 工作环境 Work environment 24
7.0产品实现 Production realization 24
7.1 实现过程策划 Plans for realization process 24
7.2 和用户相关过程 Processes related to customers 25
7.3 过程设计和开发Process Design and Development 29
7.4 采购Procurement 29
7.5 生产和服务提供 31
7.6 监视和测量设备控制Control of monitoring and measuring equipment 38
8.0 测量分析和改善Measurement analysis and improvement 39
8.1 总则 General 40
8. 2 监视和测量Measurement and monitoring 40
8.3 不合格品控制Control of nonconforming product 46
8.4 数据分析Data analysis 47
8.5 改善Improvement 48

02 公布令
为了满足市场需求和用户要求，适应市场竞争，不停提升企业质量管理水平，依据ISO9001：标准，本企业制订了《质量手册》。经审定本《质量手册》符合国家相关政策、法律法规和企业实际情况，现更新版正式同意公布，从7月1日开始实施。
本《质量手册》是企业质量管理体系运行依据，也是全体职员行为规范，表现了本企业对用户承诺。
为此，自本手册实施之日起，要求全体职员充足了解、正确实施企业质量方针，严格根据《质量手册》要求落实质量责任，开展质量管理活动，满足协议要求及用户期望，达成用户满意。
In order to comply with the marker demand and customer’s requirements , accommodate the competition and improve the quality management level of our company, we establish the quality manual according to ISO9001：. After reviewed the quality manual comply with the country’s policy, law and our company, and the new version executes from Jul 1st,
The quality manual is the base of QMS for our company and also the behavior criterion for the entire employee. It reflects the promise to the customer.
In order to achieve customer satisfaction, since the manual is implemented, all the staff should understand and execute the quality policy and develop quality activity comply with the requirement and expectation of the customers in order to achieve customer satisfactory.

特此公布！
Hereby released!

总经理GM：
公布日期 Date：

03 企业概况
河北欣意电缆在石家庄高新技术产业开发区内，是一家大型民营企业，为石家庄市政府关键招商引资项目，也是安徽欣意电缆迄今为止投资最大产业基地。
企业3月宣告成立，注册资本金1亿元人民币。该项目占地亩，共分三期建设。一期工程总投资25亿元，占地700亩，其中600亩用于厂房建设，100亩用于办公楼、院士教授工作站及隶属设施建设。
现在，一期工程已部分投产， 实现盈利。企业现阶段生产产品关键有中低压铝合金电力电缆，未来还将生产特高压电缆、矿用电缆、核电缆和汽车线束、漆包线等。
企业含有管理和科研人员数十人，配置了优异生产设备。在总裁率领下，企业正在稳步发展，未来欣意企业必将在电缆行业掀起一场空前风暴。
企业名称： 河北欣意电缆
企业地址： 河北省石家庄市太行大街759号
邮编：050000
企业电话：86- 68053199
企业传真： 86-

03 Company Instructions
The Hebei Joy Sense Cable Co., Ltd, located in Shijiazhuang High-Tech Development Zone, is the largest industrial base invested by the Anhui Joy Sense Cable Co., Ltd. It’s also an emphasis attracting investment project to the Shijiazhuang Municipal Government in .The Hebei Joy Sense Co., Ltd was established in March of ,with a registered fund of 100 million Chinese Yuan. The entire factory cover an area of mu(329 acres),is designed to be constructed into three phases. An amount of 2.5 billion Yuan was invested into the first phase, with an area of 700 mu(115 acres),including 600 mu(99 acres) for factory buildings and 100mu (16 acres) for office buildings, workstations for academicians and experts and ancillary facilities.
Currently, The first phase of the project has been put into operation, Stage the company's products are mainly in the low-voltage aluminum power cables, The future will produce special high-voltage cables, mining cables, nuclear and automotive cable harnesses, wire, etc.
The company has dozens of people management and research staff .
Zài zǒngcái de dàilǐng xià, gōngsī zhèngzài wěnbù fāzhǎn, wèilái de xīn yì gōngsī bì jiàng zài diànlǎn hángyè xiānqǐ yīchǎngkōng qián fēngbào.
源语言： 汉字
Under the leadership of CEO, The company is steadily developing , The Joy Sense in the cable industry will set off an unprecedented storm.
Company: HEBEI JOY SENSE CABLE CO.，LTD.
Address: No.759, Taihang Street, High-Tech Industrial Development Zone, ShijiaZhuang City，Hebei Province ，China
Postal Code: 050000
Tel: [phone]
Fax: 86-                         

1.0 适用范围Scope
1.1 总则General
1.1.1 本《质量手册》（简称《手册》）依据ISO9001：《质量管理体系—要求》标准，结合本企业实际情况编写。
This Manual is created base on ISO9001:, Combine with the condition of Joy Sense.
1.1.2 本手册是向用户及相关方面证实本企业有能力稳定地提供满足用户和适用法规要求产品。
This manual is to confirm that our company is equipped to provide the products which comply with the customer requirement and the law.
1.1.3 经过质量体系有效运作，包含对体系连续改善和确保用户和适用法规要求而达成用户满意。
Through the exertion of the quality system, including the continual improvement and ensures to comply with the requirement of customer and law to achieve customer satisfactory.
1.2 应用application
本手册适适用于河北欣意电缆稀土高铁铝合金电力电缆生产和销售过程管理，也适适用于第二方对本企业质量确保能力和第三方质量体系审核。
因本企业产品按国家和企业标准及用户要求生产，不存在新产品开发设计，故决定对7.3中相关产品设计和开发条款进行删减。
This manual is applicable for the production and sale of Rare-Earth High-Iron Aluminum Alloy Power Cable in Hebei Joy Sense Cable Co., Ltd. and also applicable for customers and the third party audit.
Because the products according to national and corporate standards and customer requirements , we don’t have the design for new products, so that we delete the items of design and development for products in 7.3.
2.0 引用标准Quoted standard
2.1 引用标准Quoted standard
2.1.1 ISO9000：《质量管理体系 基础和术语》
ISO9000: Quality Management System--------Fundamentals and vocabulary
2.1.3 ISO9004:质量管理体系——业绩改善指南。
ISO9004: Quality Management System--------Guidelines for performance
3.0 术语和定义term and definition
本质量手册采取ISO9000：标准中术语和定义。
This quality manual adopts the term and definition on ISO9000： standard
4.0 质量管理体系Quality Management System
4.1 总要求General requirements
本企业依据ISO9001：标准建立质量管理体系，形成文件，加以实施和保持，并连续改善其有效性。本企业确保根据下列要求策划和管理质量管理体系过程：
Our company establishes documents, implements and maintains and improves the quality management system, in accordance to the ISO9001: .Our company plan and manage quality system as follows:
●确保能够取得必需资源和信息，以支持这些过程运作和对这些过程监视、测量；见6.0“资源提供”。
Confirm to acquire the necessary resource and information to support the operation and monitor measure and analyze these processes
●监视、测量和分析这些过程；
Monitor measure and analyze these processes.
●实施必需方法，以实现对这些过程所策划结果和对这些过程连续改善。
Implement necessary action to achieve planned results and continual improvements.
●确保对外包过程控制并不免去本企业满足用户和法律法规要求责任。本企业对外包过程控制类型和程度将会考虑下列原因影响：
Ensure the control of process outsourcing and not exempt from the company’s responsibility to meet customers’ and law’s regulatory requirements. As to the type of outsourcing process control and extent, the company will consider the following factors:
●外包过程对本企业提供满足要求产品能力潜在影响；
Outsourcing process has potential impacts on the ability of providing products that meet the requirements;
●对外包过程控制分担程度；
Share responsibility and degree for the outsourcing process control
●经过应用7.4条款实现所需控制能力。
We will control it according to the 7.4 Terms.
4.2 文件要求Document requirements
职责responsibility
●管理者代表领导文件和质量统计管理工作；
MR leads the management of document and record.
●经管处文控中心归口管理文件和质量统计档案管理；归口图样和技术文件档案管理。
DCC is charge for the management of document, quality record, drawing and technology document.
4.2.1 总则General
本企业质量管理体系文件是质量管理体系运行依据，共包含四个层次文件：
The quality management document is the rule for execution of quality management system and includes 4 level documents.
4.2.1.1 第一层次文件—《质量手册》Level1Quality Manual
本手册系统描述了本企业质量管理体系基础情况，其中包含：
This manual describes the basis of our quality system, including:
●企业质量方针、质量目标；企业组织结构；
Quality policy, quality goals and company organizations;
●和质量相关管理人员及部门职责、权限；
The responsibility, authority of related department;
●质量管理体系总体要求和范围，包含任何删减细节和合理性；
Quality management system requirement and scope, includes the reduce details and conformity;
●为质量管理体系编制形成文件程序或对其引用；
The procedure for the system
●质量管理体系过程之间相互作用表述，体系及产品实现过程连续改善。
Representation of interaction between quality management system process and continue revising of system and products’ realization process.
4.2.1.2 第二层次文件——程序文件：是要求过程质量控制活动出现企业法规性文件。
为确保本企业质量管理体系和产品实现过程连续改善、，针对三大过程各个具体过程，本企业编制了程序文件并进行控制。一个文件可包含一个或多个程序要求。一个形成文件程序要求能够被包含在多个文件中。
Level 2----Program file: it is the document used to control quality activity.
In order to ensure the continual improvements of our quality management system and products’ realization process, aimed at 3 major processes, we have established procedures and control. One document can include one or more procedure requirements. One requirement can be written in several documents.
4.2.1.3 第三层次文件—作为程序文件补充，是针对具体质量活动和操作进行描述和要求具体作业文件。包含有作业指导书、机器操作规程、检验规范、相关标准和合适外来文件等。
Level 3 documents--- the supplement of the procedure, is the work instruction to specific quality activity. Include operation instruction, work flow, inspection instruction, related standards and appropriate foreign documents.
4.2.1.4 第四层次文件——质量统计：是全部过程统计。
Level 4 document---quality record: all process records.
4.2.2 质量手册Quality manual
4.2.2.1 总则General
《质量手册》是本企业质量管理体系纲领性文件，意在实现本企业质量方针和质量目标。质量手册内容参见4.2.1.1
Quality manual is the general document of quality management system, and aims at achieving the quality policy and quality objective. Refer to 4.2.1.1
4.2.2.2 质量管理手册管理The management of quality manual
经管处文控中心是《质量手册》归口管理部门，负责编制、审核、同意、发放、使用和修订等步骤管理和控制。
DCC is the management department for quality manual and is charged of the establishing, approved, delivery, and use, modified of the quality manual.
4.2.3 文件控制Document control
4.2.3.1 为确保本企业质量体系有效运行，对和质量管理体系要求相关文件必需进行控制，以确保文件适宜性和全部工作场所全部能使用有效版本。
In order to confirm the execution of our quality system effectively, we should control the related documents about the quality management system ,so that ensure the suitability of documents and all the work areas can have appropriate documents in place.
a) 文件同意The approved for the document
h 全部文件公布前，须由授权人审批，以确保其适宜性；
All the documents should be approved before being published.
h 《质量手册》由总经理同意，程序文件由管理者代表同意；
Quality manual is approved by GM, Procedure is approved by MR.
h 第三层次文件可依据性质不一样由部门责任人审批；必需时由企业主管领导审批。
Level 3 document can be approved by related department according to its characters; if necessary approved by company leader.
b) 文件评审The review of document
企业质量管理体系一、二层次文件公布运行后，在合适时期内，应搜集文件实施情况信息，对其可操作性和有效性进行评审，必需时依据本节d)条进行更改并再次得到同意。
After the level 1and level 2 documents were published, in the appreciate time, the company should collect the execution information and review the operability and effectiveness, if necessary we can modify the document according to item d) and get the approval.
h经过文控中心填写《受控文件清单》等，识别文件现行有效和修订状态。
We indentify the version through control document list by DCC.
c) 文件管理 The management of document
受控文件（包含外来文件、技术文件）由文控中心负责管理，文件公布前应经授权人员同意，发放时进行标识，以确保：
Controlled documents (including foreign documents, technology documents) are controlled by DCC. The document should be approved by related people before being published. And we should label the document in order to:
h企业各使用场所全部能得到有效版本；
All places should get the correct version document.
h文件保持清楚、易于识别和检索；
The document should be kept clearly and easy to recognize and research.
h质量管理体系所需外来文件得到识别和分发得到控制；
The foreign document should be identified and controlled.
h立即从发放和使用场所撤回失效或作废文件，预防错用、误用；
Call back the old version document in time.
h若为标准要求、法律要求或积累知识需要保留已作废文件，在保留文件上标识“X”并隔离存放。文控中心应最少保留一份作废受控文件，并按要求确定其保留期限。
Because of the demand of the standard, law or the accumulation of knowledge, we should stamp the “X” on the document and storage in other place. DCC should keep one last version at least and keep it as the rule.
d) 文件更改The modification of documents
本企业文件更改应处于受控状态：
the modify of our document should be controlled.
1）文件更改由编写部门填写更改申请，并经同意后实施；
The modification of documents should be applied by the related department and execute after being approved.
2）文件更改由该文件原审批部门或授权人进行审批，若情况改变，当授权其它部门或人员进行更改、审批时，该部门或人员应取得原审批依据相关背景资料。
The modification of documents should be reviewed by the original department or the authorizer. If the situation is changed, any other departments modify the document; the related people should get the background information of this document from the original department.
3）手册附件内容变更，不做改版变更，但要在修改统计中明确备注。
If the appendix of the manual is changed, we don’t change the version, but we should remark it on the change record.
4.2.4 质量统计控制The control of quality record
4.2.4.1本企业实施质量统计控制目标在于管好质量统计，以确保为完成活动和达成结果提供客观证据。质量统计标识、贮存、检索、保护、保留期和处理按《统计控制程序》实施。
The purpose of record control is to manage the record well, so that we can provide objective evidence to the related activity and result. The identification, storage, search, protection, retention period and disposition should be executed according to record control procedure.
质量统计保留期限应最少满足用户和法律法规要求，具体参考《统计控制程序》中统计保留期限要求。
The retention period of the quality record should at least comply with the customer and law’s requirement. Refer to “record control procedure”.
4.2.4.2 支持性文件Support documents
《文件控制程序》Document control procedure
《统计控制程序》 Record control procedure
5 .0 管理职责Management responsibility
5.1管理承诺Management promise
总经理经过以下活动对其建立、实施和连续改善质量管理体系承诺提供证据：
GM provides the evidence about the promise of setting up, executing, continual improving of quality management system through the below activity.
5.1.1 向组织传达满足用户和法律、法规要求关键性。
Convey the importance of satisfying customers, law and regulation.
5.1.2总经理负责制订和同意企业质量方针和质量目标。
GM is in charge of establishing and approving the quality policy and quality objective.
5.1.3总经理按计划时间间隔主持管理评审，实施《管理评审控制程序》。
GM organizes the management review according to the require time, and execute management review control procedure.
5.1.4 总经理应任命管理者代表，确保企业质量管理体系运作能取得必需资源，实施第6.0章《资源管理