管理学chapter2测试题.doc

Chapter 2 Management Yesterday and Today
TRUE/FALSE QUESTIONS
HISTORICAL BACKGROUND OF MANAGEMENT
1。 According to Adam Smith, division of labor was an important concept.
(True； easy； p. 26)
2。 In the Industrial Revolution, machine power began substituting for human power。
(True; easy； p. 27）
3. The Industrial Revolution began in the nineteenth century.
（False； moderate； p。 27）
SCIENTIFIC MANAGEMENT
4. Principles of Scientific Management was written by Frederick Winslow Taylor。
(True; moderate; p. 28)
5. “One best way” is the phrase most associated with scientific management.
（True； moderate； p。 28)
6。 The primary issue that aroused Taylor to create a more scientific approach to management was worker effectiveness。
（False; difficult; p. 28）
7。 Based on his scientific management principles， Taylor suggested the incentive pay principle.
（True； moderate; p。 28)
8。 Geert Hofstede is associated with the scientific management approach.
(False; moderate； p。 28)
9。 Frank Gilbreth’s best-known contribution to scientific management concerned selecting the best worker.
（False； moderate； p. 29）
10。 Gilbreth is best known for “the one best way.”
(False; moderate; p。 28）
11. Frederick Taylor is most associated with the principles of scientific management。
（True； easy; p. 28）
12. Geert Hofstede was among the first researchers to use motion pictures to study hand—and—body motions。
（False； moderate； p。 29)
GENERAL ADMINISTRATIVE THEORISTS
13. General administrative theory focuses only on managers and administrators。
(False； moderate; p. 29）
14. One could say that Fayol was interested in studying macromanagement issues, whereas Taylor was interested in studying micromanagement issues。
(True; moderate； p. 30)
15. The 14 principles of management are associated with Fayol.
(True； moderate; p。 30）
16。 An organization that has a division of labor， a clearly defined hierarchy, detailed rules, and impersonal relationships would be described as a bureaucracy.
（True； moderate； p. 30）
17. Weber's bureaucracy is a lot like scientific management.
(True； moderate； p。 30)
QUANTITATIVE APPROACH TO MANAGEMENT
18. The qualitative approach to management has also been labeled operations research or management science.
(False； moderate; p. 32)
19。 Linear programming is a technique that managers use to improve resource allocation decisions。
(True; moderate； p。 32)
TOWARD UNDERSTANDING ORGANIZATIONAL BEHAVIOR
20。 Concern for employee motivation is most closely associated with organizational behavior.
(True； moderate; p。 32）
21。 Barnard， Follett, Munsterberg， and Owen are all theorists associated with the early organizational behavior approach。
(True; moderate; p. 33)
22。 Hugo Munsterberg created the field of industrial psychology.
(False; moderate; p。 33)
23. Hugo Munsterberg was an early advocate of the human resources approach to management.
（True； moderate； p。 33)
24。 Munsterberg’s work in industrial psychology is easily connected with the scientific management approach.
（True; moderate； p。 33）
25. Without question, the most important contribution to the developing field of organizational behavior came from the Hawthorne studies.
（True; moderate; p. 33)
26。 The Hawthorne studies were performed at the General Motors plant beginning in 1924.
（False； easy； p。 33）
27. Follett is the scientist who is most closely associated with the Hawthorne studies.
(False; moderate； p. 34）
CURRENT TRENDS AND ISSUES
28。 Electronic commerce is any form of business exchange or transaction in which the parties interact electronically。
（True; moderate； p。 40）
29。 An organization whose whole existence is made possible by and revolves around the Internet is categorized as e-business enhanced.
(False; moderate； p。 41)
30。 According to the textbook， total quality management is a philosophy of management driven by continual improvement and responding to customer needs and expectations。
(True; moderate; p. 43)
MULTIPLE—CHOICE QUESTIONS
For each of the following choose the answer that most completely answers the question.
HISTORICAL BACKGROUND OF MANAGEMENT
31. Which of the following is not a reason Smith claimed enhanced productivity from division of labor？
a。 increasing worker skill and dexterity
b。 saving time lost in changing tasks
c. creating labor-saving inventions
d。 strict management control over worker time and motion
(d; moderate; p。 26)
32。 An example of early uses of the functions of management is the _______________.
a. development of gunpowder
b. arsenal of Venice where ships were built
c. Artist’s Revolution in 1803
d. War of 1812
(b； moderate； p。 26)
33。 In Wealth of Nations， Adam Smith described the breakdown of jobs into narrow and repetitive tasks and called this ______________.
a. assembly lines
b。 lowest common factor of work
c. division of labor
d。 greatest common factor of work
(c; challenging； p。 26）
34。 The major contribution of the Industrial Revolution was the substitution of ________ for human power.
a. electricity
b。 water power
c. machine power
d. critical thinking
(c； challenging; p。 27)
35. General administrative theorists devoted their efforts to _________________.
a. making the overall organization more effective
b. developing mathematical models to improve management
c。 improving the productivity and efficiency of workers
d. emphasizing the study of human behavior in organizations
（a; moderate； p。 29）
36。 Which of the following is not one of the four management approaches that grew out of the first half of this century？
a. scientific management
b。 general administrative
c. organizational behavior
d. systems approach
（d； easy; p。 27)
SCIENTIFIC MANAGEMENT
37。 Frederick Taylor performed most of his work in _______________.
a. grape vineyards in California
b. steel companies in Pennsylvania
c. auto assembly plants near Detroit
d. cotton gins in Alabama
（b; easy； p。 28)
38. Frank and Lillian Gilbreth’s work began in the area of _________________.
a。 laying bricks
b. cutting lumber
c. installing rudimentary electrical wiring
d。 assembly lines
（a； easy； p。 29)
39. Frank and Lillian Gilbreth were the first researchers to utilize motion pictures to the study of _____________.
a. reactions of workers in group settings
b。 hand-and—body motions
c。 workers reactions to pay increases
d. groups of workers in tense situations where they are assigning each other tasks
(b； moderate； p. 29)
40. Which of the following phrases is most associated with scientific management？
a。 management relations
b. one best way
c. supply and demand
d. quality control
(b； moderate； p。 28)
41. The primary issue that aroused Taylor to create a more scientific approach to management was ______________.
a. worker efficiency
b。 worker effectiveness
c. worker absenteeism and turnover
d. workplace safety
(a； moderate; p。 28)
42. According to the textbook, probably the best-known example of Taylor’s scientific management was the ______________ experiment。
a。 horseshoe
b. pig iron
c. blue collar
d. fish tank
（b; moderate； p. 28）
43. Based on his scientific management principles， Taylor suggested which of the following pay principles?
a。 monthly salary
b. monthly salary with bonus
c. seniority pay
d。 incentive pay
（d; difficult; p。 28）
44. A “therblig” concerns what scientific management workplace issue?
a. optimum temperature for workplace efficiency
b。 basic hand motions
c. optimum speed for basic motions
d。 weight/movement ratios
（b; moderate; p. 29）
45。 Which of the following is a fundamental contribution of scientific management?
a. It could raise a country's standard of living.
b。 It provided for management control， a basic management function.
c。 It provided the basis for the coming rise of unionization.
d。 It led to lower overall wages， thereby increasing organizational profitability。
(a； difficult; p. 28)
GENERAL ADMINISTRATIVE THEORISTS
46。 General administrative theory focuses on ________________.
a. the entire organization
b. managers and administrators
c。 the measurement of organizational design relationships
d. primarily the accounting function
(a； easy； p. 29)
47. One could say that Fayol was interested in studying ___________ management issues, whereas Taylor was interested in studying ________ management issues.
a。 micro; macro
b。 macro； micro
c。 micro; micro。
d。 macro; macro
（b； difficult； p。 30）
48。 Which of the following is not one of Fayol's principles of management?
a. division of work
b. unity of command
c. discipline
d. equality
(d； difficult; p. 30)
49. The 14 principles of management are associated with whom?
a。 Weber
b. Drucker
c. Taylor
d. Fayol
（d； moderate； p. 30)
50. According to Weber’s ideal bureaucracy, ______________ is when people are selected for jobs based on technical qualifications.
a. career orientation
b. authority hierarchy
c. impersonality
d. formal selection
（d; moderate； p。 30)
51. Bureaucracy defined as a form of organization characterized by __________________。
a。 division of labor
b. clearly defined hierarchy
c。 detailed rules and regulations
d。 all of the above
(d; moderate; p. 30）
QUANTITATIVE APPROACH TO MANAGEMENT
52。 Which of the following approaches to management has also been labeled operations research or management science？
a. the qualitative approach
b. the quantitative approach
c。 the experimental approach
d. the theoretical approach
（b； easy； p。 31)
53. The quantitative approach evolved from the development of mathematical and statistical solutions to ______________.
a. waiting line problems at fast-food restaurants in the 1960s
b. military problems in World War II
c. clogged telephone circuits during the 1930s
d. production management problems in the 1950s
(b； challenging; p。 31)
54. The quantitative approach involves applications of _______________.
a。 statistics
b。 optimization models
c. information models
d。 computer simulations
e。 all of the above
(e； moderate； p。 32)
55. Quantitative techniques have become less intimidating with the advent of _______________。
a. training of these techniques in college
b. computers
c。 sophisticated computer software
d. managers with better mathematical skills
e. quality control
(c； difficult； p. 32)
56. ______________ is a technique that managers use to improve resource allocation decisions。
a. Linear programming
b. Work scheduling
c。 Economic order quantity modeling
d. Regression analysis
(a; moderate; p。 32)
57. Decisions on determining a company’s optimum inventory levels have been significantly influenced by _________________。
a。 linear programming
b。 work scheduling
c. economic order quantity modeling
d. regression analysis
（c； moderate； p。 32）
58。 Which of the following would not be associated with the quantitative approach to management?
a. information models
b。 critical—path scheduling
c. systematic motivation of individuals
d。 linear programming
（c； moderate； p。 32）
TOWARD UNDERSTANDING ORGANIZATIONAL BEHAVIOR
59。 Concern for employee motivation is most closely associated with which management approach?
a。 bureaucracy
b。 organizational behavior
c. scientific management
d. systems
（b; moderate; p. 32）
60. According to the textbook， which of the following early advocates of organizational behavior was concerned about deplorable working conditions？
a. Robert Owens
b. Hugo Munsterberg
c。 Mary Parker Follett
d. Chester Barnard
(a； difficult; p. 33)
61. Which of the following early advocates of organizational behavior created the field of industrial psychology, the scientific study of people at work？
a。 Robert Owens
b。 Hugo Munsterberg
c。 Mary Parker Follett
d。 Chester Barnard
（b； difficult； p. 33）
62. According to the textbook, ______________ was one of the first to recognize that organizations could be viewed from the perspective of individual and group behavior.
a. Robert Owens
b. Hugo Munsterberg
c. Mary Parker Follett
d。 Chester Barnard
(c; difficult; p. 33）
63. Which of the following early advocates of organizational behavior was the first to argue that organizations were open systems？
a. Robert Owens
b。 Hugo Munsterberg
c. Mary Parker Follett
d。 Chester Barnard
(d; difficult; p. 33）
64。 Which four theorists are associated with the early organizational behavior approach?
a。 Barnard， Follett， Munsterberg， and Owen
b. Munsterberg， Taylor, Fayol， and Follett
c。 Taylor， Fayol， Weber， and Barnard
d. Follett， Barnard， Munsterberg, and Weber
(a; moderate; p。 33)
65. Robert Owen is best remembered for ________________ in contrast to Hugo Munsterberg’s interest in _______________。
a. workplace social reform； efficiency
b。 job design; employee training
c. employee training； motivation
d. reducing employee workplace suffering； workplace social reform
（a； difficult； p。 33）
66. Which of the following was a major contribution of Hugo Munsterberg？
a。 He was a social reformer。
b。 He created the field of industrial psychology.
c。 He was interested in individual and group behavior。
d. He viewed organizations as social systems requiring human cooperation.
（b； difficult； p. 33）
67。 Munsterberg’s work in industrial psychology is easily connected with what other management approach?
a。 general administrative
b. classical management
c. systems
d. scientific management
(d; difficult; p。 33)
68. Contemporary management practices that emphasize work groups as a means to increasing productivity can be traced to which of the following authors?
a. Robert Owen
b。 Mary Parker Follett
c. Chester Barnard
d。 Hugo Munsterberg
（b； moderate; p。 33）
69. Which of the following is true concerning the management beliefs of Barnard？
a. Employee ability and motivation remain fixed within a single employee， but vary across different employees.
b。 To improve productivity， management should concentrate on selecting the best employee rather than motivating current employees.
c。 Productivity is best achieved by insulating the organization from external constituencies。
d。 Organizations are social systems that require human cooperation。
(d； difficult； p. 33）
70。 Without question， the most important contribution to the developing field of organizational behavior came out of the ________________。
a。 Taylor studies
b。 Porter studies
c。 Parker studies
d. Hawthorne studies
（d； moderate； p. 33）
71. The Hawthorne studies were initially devised to study ______________。
a。 productivity levels of groups versus individuals
b. the effect of noise on employee productivity
c. the effect of illumination levels on employee productivity
d. the effect of cooperative versus competitive