管理学第9版-练习题-附答案-3.doc
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1、Chapter 3 Organizational Culture and Environment: The ConstraintsTRUE/FALSE QUESTIONSTHE MANAGER: OMNIPOTENT OR SYMBOLIC?1. In the symbolic view of management, managers are seen as directly responsible for an organizations success or failure.2. The current dominant assumption in management theory su
2、ggests that managers are omnipotent。3. The view of managers as omnipotent is consistent with the stereotypical picture of the takecharge business executive who can overcome any obstacle in carrying out the organizations objectives.4. The symbolic view of management impact is useful in explaining the
3、 high turnover among college and professional sports coaches, who can be considered the “managers” of their teams。5. In the omnipotent view of management, much of an organizations success or failure is due to forces outside managements control.6. In the symbolic view of management, it is unreasonabl
4、e to expect managers to have a significant effect on the organizations performance.7. In the omnipotent view of management, a managers role is to create meaning out of randomness, confusion, and ambiguity.THE ORGANIZATIONS CULTURE8. An organizational culture refers to a system of shared meaning。9. O
5、rganizational cultures influence how employees behave in an organization.10. Organizational culture is a perception, not reality.11. Presently, there is no method for analyzing or assessing organizational culture.12. Strong cultures have more influence on employees than do weak cultures。13. An incre
6、asing body of evidence suggests that strong cultures are associated with high organizational performance.14. Compensation structures are considered to be a primary dimension of organizational culture.15. Most organizations have very weak cultures.16. An organizations founder has little influence on
7、its culture.17. Rituals are repetitive sequences of activities that express and reinforce the key values of an organization.18. Organizational stories typically contain a narrative regarding significant events or people.19. Employee stock options are one example of a material symbol that might repre
8、sent organizational culture。20. The link between values and managerial behavior is fairly straightforward。CURRENT ORGANIZATIONAL CULTURE ISSUES FACING MANAGERS21. A strong ethical culture is likely to have a powerful positive influence on employee behavior.22. Low risk tolerance generally leads to h
9、igh ethical standards within an organization.23. Companies that allow their employees freedom tend to encourage innovative cultures。24. To encourage a customerresponsive culture, organizations should formalize and enforce strict customer service policies。25. Customer service employees tend to provid
10、e better customer service when they are very clear about their employee roles。26. To increase customer responsiveness, organizations should hire employees who are outgoing and friendly。THE ENVIRONMENT27. The part of the environment directly related to achievement of an organizations goals is the spe
11、cific environment。28. The general environment refers to environmental factors operating inside an organization.29. Environmental uncertainty can be divided into two dimensions: degree of trust and degree of integration.30. Because certainty is a threat to an organizations effectiveness, managers try
12、 to minimize it。31. The term suppliers includes providers of financial and labor inputs.32. Industry conditions are an example of an organizations general environment。33. Economic conditions are part of the organizations specific environment。MULTIPLECHOICE QUESTIONSFor each of the following choose t
13、he answer that most completely answers the question.THE MANAGER: OMNIPOTENT OR SYMBOLIC?34. Which of the following represent the two views of managerial impact on the success or failure of the organization?a. omnipotent and symbolic b. omnipotent and reflectivec. symbolic and interactived. reflectiv
14、e and interactive35. The omnipotent view of management states that _。a. the top manager is the only person in chargeb. managers are directly responsible for an organizations success or failurec. that there is only one boss in the organization, and she or he is responsible for delegating ordersd. man
15、agers have little or no responsibility for an organizations success or failure36. The _ view of management is consistent with the stereotypical picture of the takecharge business executive who can overcome any obstacle in carrying out the organizations objectives。a. omnipotent b. symbolic c. functio
16、nal d. systems 37. Which of the following most accurately reflects the symbolic view of management?a. Managers are directly responsible for an organizations success or failure。b. Managers have little or no responsibility for an organizations success or failure.c. External forces are directly respons
17、ible for an organizations success or failure.d. Employees are directly responsible for an organizations success or failure.38. Internal constraints that restrict a managers decision options _.a. exist within every organizationb. do not exist, as all managers have decision-making discretionc. exist o
18、nly to the extent that upper management imposes themd. exist only to the extent that followers wont do as they are told39. The current dominant assumption in management theory suggests _.a. a balanced view of managers as symbolic and omnipotentb. an emphasis on the view that managers are symbolicc.
19、an emphasis on the view that managers are omnipotent d. that both the symbolic and omnipotent views are obsolete40. According to the symbolic view, managers have a(n) _ effect on substantive organizational outcomes。a. neutralb. controllingc. limited d. unlimited41. Managers may be able to expand the
20、ir areas of discretion by _.a. telling their employees what to dob. changing and influencing their organizations culture and environmentc. electing new government officials at the federal and state leveld. changing employers and working for a different boss42. The symbolic view of management is base
21、d upon the belief that managers symbolize _。a. control and influenceb. ambiguity and confusionc. stakeholders interestsd. decisions of top management43. In reality, managers are most accurately viewed as _.a. dominant over an organizations environmentb. neither helpless nor all powerfulc. powerless
22、to influence an organizations performanced. ultimately responsible for organizational outcomesTHE ORGANIZATIONS CULTURE44. The culture of an organization is analogous to the _ of an individual。a. skillsb. personalityc. motivationd. ability45. All organizational cultures consist of each of the follow
23、ing except _。a. shared valuesb. principlesc. innovationd. traditions46. Organizational culture is concerned with how members perceive the organization, not whether they _.a. like the organizationb. like their peersc. like their bossesd. like their customers47. Strong cultures _。a. are found in organ
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