2021广州市高考英语三月阅读理解、完形填空学生自练(13)答案.docx

2021广州市高考英语三月阅读理解、完形填空同学自练（13）答案

阅读理解
It is probably the strangest sport anyone has ever invented. And at first sight, it looks like the easiest. Competitors have to do two things. The first is to stand still. The second is to place their hands anywhere on the body of a car, and keep it there.
This is where things start getting difficult. Lots of people are doing the same thing. And the winner of the“handathon”contest is the person who can carry on doing it for the longest time. That person gets to own the car.
It still seems to be an easy thing to do. At the beginning it is. Anyone can stand still. But when the contest has been going for four or five days, standing still seems like the most difficult job in the world. And keeping the hand in place over this time becomes an act of serious attention. After a few days, the hand seems to belong to someone else—someone who wants to go home and get some sleep.
Competitors are allowed to take a five-minute break every hour to eat, drink or do whatever else is necessary. No one is allowed to lean on the car for support. Winners need to be able to show great powers of attention. They also need to be able to develop special skills.
Maybe the popularity of the handathon is due to the fact that it is not necessary to be a trained athlete to enter. Entrants in the Longview handathon certainly don’t seem to do much preparation. Most say they will prepare by“getting lots of sleep”. Others say they will“eat healthy food”or“pray for success”. The whole event gives ordinary people the chance to do something interesting and win something in the end.
Handathons are competitions, but there is little rivalry(敌对)between competitors. They help each other out and keep each other’s spirits up. People who drop out early return with food, drink and encouragement.
【文章大意】双手放在车身任何部位, 静立不动, 你能坚持多久? 本文介绍了一项看似简洁, 实则类似于马拉松的运动形式“handathon”。
1. The reason why the sport is called“handathon”is that competitors　　　.
A. cover a long distance
B. keep hands in place for long
C. wave hands as long as possible
D. do the same thing as in a marathon
【解析】选D。推理推断题。由其次段可知, 这种运动在形式上和马拉松是一样的。
2. What ability is likely to be needed most in a handathon?
A. Standing without any support.
B. Not leaning on the car.
C. Eating and drinking in five minutes.
D. Having strong powers of attention.
【解析】选D。推理推断题。依据第四段的倒数其次句Winners need to be able to show great powers of attention. 可以得到答案。
3. Why is handathon popular?
A. Someone can win with special training.
B. It doesn’t need to make any preparation.
C. Anyone who is interested can join in it.
D. People get along well with each other in it.
【解析】选C。细节理解题。由第五段中的Maybe the popularity of the handathon is due to the fact that it is not necessary to be a trained athlete to enter. 一句可知, 它流行的缘由是不需要进行特地的训练, 换句话说, 只要有爱好就可以参与。
4. Which of the following about handathon is NOT right?
A. The person who takes part in it should stand still.
B. The person who takes part in it has to place his hands anywhere on the body of a car, and keep it there.
C. The person who takes part in it can have a break during the course of the competition.
D. Handathons are competitions, so competitors don’t encourage each other.
【解析】选D。细节理解题。依据最终一段可知D项错误。

阅读理解。
In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in or order to keep and increase market share.
It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people: those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal
New lunges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example , many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.
“Many people do not like talking to machines,” says Dr . Storey Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customer feel they know you and that you can trust— the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be calmed out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to rental customers ;and always returning calls ,even when they are complaints.
Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example,” I know how you must feel”), and possible solutions (replacement , compensation or whatever fames suggests best meets the case).
Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems.
For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly, with their name, job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.
British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other hand, the more customers are promised, the greater the risk of disappointment.
( ) 1. We can learn from Paragraph 2 that .
A. complaining customers are hard to satisfy
B. unsatisfied customers receive better service
C. Satisfied customers catch more attention
D. well-treated customers promote business
( ) 2. The writer mentions “phone rage”(Paragraph 3) to show that .
A. customers often use phones to express their anger
B. people still prefer to buy goods online
C. customer care becomes more attention
D. customers rely on their phones to obtain services
( ) 3. What does the writer recommend to create delight?
A. Calling customers regularly B. Giving a “thank you” note.
C. Delivering a quicker service D. Promising more gifts.
( ) 4. If a manager should show his empathy (Paragraph6), what would he probably say?
A. “I know how upset you must be.” B. “I appreciate your understanding.”
C. “I’m sorry for the delay.” D. “I know it’s our fault.”
( ) 5. Customer delight is important for airlines because .
A. their telephone style remains unchanged
B. they are more likely to meet with complaints
C. the services cost them a lot of money
D. the policies can be applied to their staff
( ) 6. Which of the following is conveyed in this article?
A. Face-to-face service creates comfortable feelings among customers.
B. Companies that promise more will naturally attract more customers.
C. A company should promise less but do more in a competitive market.
D. Customer delight is more important for airlines than for banks.
【参考答案】1—6、DCCABC

【浙江省宁波市2022高考英语十校联考试题】
完形填空。阅读下面短文，把握其大意，然后从21～40各题所给的四个选项（A、B、C和D）中，选出最佳选项，并在答题纸上将该选项标号涂黑。
There was a little boy visiting his grandparents on their farm． And he was given a slingshot（S单弓） to play with out in the woods． He _ 21 in the woods, 22 he could never hit the 23 ．And getting a little discouraged, he headed back to dinner．
As he was walking back he saw Grandma's pet duck． Just out of impulse （冲动）, he let fly, hit the duck square in the head, and killed it． He was shocked and felt very sorry．In a panic, he hid the 24
duck in the wood pile, only to see his sister 25 ．Sally had seen it all, but she said nothing．
After lunch that day grandma said, “Sally, let’s wash the dishes．” But Sally said, “Grandma, Johnny told me he wanted to help in the 26 today, didn't you, Johnny?" And then she whispered to him, “Remember, the duck?"
So Johnny 27 the dishes． Later Grandpa asked if the children wanted to go fishing, and 28 said, " I’m sorry but I need Sally to help make 29 ．" But Sally 30 and said, “Well, that's all right because Johnny told me he wanted to help," and she whispered 31 ,“Remember, the duck?" So Sally went fishing and Johnny 32 ．
After several days of Johnny doing 33 his various small tasks and Sally's, he 34 ．couldn't stand it any longer．He came to Grandma and 35 that he killed the duck．She bent down, gave him a 36 , and said, “Sweetheart, 37 ． You see, I was standing at the window and I saw the 38 thing． But because I love you, I forgave you． But I was just wondering how 39 you would let Sally make a slave 40 you．"
21．A．walked B．played C．practiced D．aimed
22．A．or B．and C．so D．but
23．A．bird B．target C．duck D．woods
24．A．dead B．square C．dying D．living
25．A．surveying B．noticing C．observing D．watching
26．A．toilet B．kitchen C．living-room D．fields
27．A．watched B．dropped C．did D．made
28．A．Grandma B．Grandpa C．Johnny D．Sally
29．A．cook B．lunch C．supper D．breakfast
30．A．laughed B．smiled C．cried D．wept
31．A．again B．only C．twice D．loudly
32．A．followed B．stayed C．remembered D．boated
33．A． all B．either C．neither D．both
34．A．secondly B．firstly C．finally D．thirdly
35．A．lied B．denied C．admitted D．spoke
36．A． beat B．pet C．surprise D．hug
37．A．I know B．you know C．he knows D．she knows
38．A．other B．whole C．funny D．dull
39．A．/ B．much C．many D．long
40．A．of B．for C．from D．into
【参考答案】完形填空
21—40、CDBAD BCACB ABDCC DABDA