面试商务英语试题教学提纲.doc

面试商务英语试题

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1.尊敬的买家，感谢你的联系，很抱歉的告诉你，eBay只支持通过paypal 支付的付款方式，因为eBay的要求是发货地址必须与paypal注册地址相同。它不仅方便，快捷，也是国际通用的支付方式，如果你不想注册一个Paypal账户，你可以尝试使用电子支票，但是我们在接收时可能会延迟15天左右，若给您带来了不便还请多多包涵和谅解！
2.尊敬的买家，你好，请不要担心，当你完成订单支付之后，我们的系统已经给你留下好评了，如果你有任何问题，请随时联系我们，谢谢！
3.Dear-friend,we are sorry to trouble you,today we are informed that your item has been detained by customs,and now the item is just out of stock,the factory told us that they will have it in 2 months,so sorry for the trouble to you,what can we do for you now?what about we refund you now?then when we have it we will let you know,you can re-order it,what’s your mind?hope you can understand,anything pls contact us,have a nice day!
4,尊敬的买家，对我们给你造成的麻烦，我们感到很抱歉，众所周知，每个国家的尺寸标准都是有差异的，希望你能理解，我们不建议你退回货物，因为它会花费你更多的时间和金钱，如果你能接受它，我们给你30%的折扣，你觉得怎么样？如果你有任何问题，请在第一时间联系我们，我们会尽我们最大的努力来解决问题，使你满意，谢谢。
5.Dear friend,thanks for your contacting and interesting,but sorry to tell you that we do not ship it to Qatar,as the trade barriers and other reasons,hope you can understand,if you have any other question please contact us,we will try our best to serve you,have a good time!
6.亲爱的买家，很抱歉的告诉你这个颜色的产品已经下架了，但是我们还有其他几种颜色与款式，你要把它换成另一种颜色呢？还是更想要我们退款给你？请尽快联系我们，谢谢。
7.尊敬的买家，很抱歉打扰你，因为你订购的物品中包含有液体电池，不能使用E邮宝运输，该物品已经被海关扣押并退还给我们了，对此情况，我们感到很抱歉，不知道你是想要退款还是我们使用其他方式给你邮寄呢？请尽快联系我们，再次感到抱歉，谢谢！
8.Dear-friend,so sorry to bother you,but we have to apologize that for the heavy delivery load,we were informed by the delivery company that the item you ordered may possibly be lost on the way and now we would like to refund you to make up your loss,and if you get it later,you can keep it as a gift,what is your mind?so sorry for the trouble and pls do forgive us for we cannot control shipping,wait for your reply and thank you for your understanding.
9.Dear friend,really thanks for your assistance,and we have sent a request to revision the feedback to you,hope you can change it in 10days,as it will fail over 10 days.and if you have anything pls contact us,sorry to disturb you,thanks again,have a nice time!
10.尊敬的买家，感谢你的咨询，但是很抱歉的告诉你，我们不能合并运费，因为运费是根据重量而不是数量来计算的，但是如果你一次性从我们的店铺中购买大量商品，我们可以在商品的价格上给你一个最大的折扣，希望你能理解，有任何需要请随时联系我们，谢谢！

1. Dear friend,thanks for your contacting,sorry to tell you that eBay can just support the payment by Paypal for the address we sent items to must be the same as the address you registered on eBay,It is not only convenient, but also internationally accepted methods of payment.If you do not want to register a Paypal account,you can try to use electronic check,but we may be delayed about 15 days upon receiving,if the inconvenience to you also please bear with us and understanding!
2. Hello,dear friend,please do not worry,our system will leave the positive feedback automatically to you after you pay for the order,if you have anything else ,please fell free to contact us,thank you.
3. 尊敬的买家，很抱歉的告诉你，今天我们得到海关的通知，你的物品已经被扣押了，工厂也要在两个月后才能有货，很抱歉给你造成的麻烦，有什么我们能为你做的吗？我们先给你退款怎么样？等我们有货的时候再通知你，你可以重新订购，你觉得怎么样？希望你能理解。任何事情都可以联系我们，祝你拥有愉快的一天！
4. Dear buyer,sorry for the trouble to you,as we all known,the size standard of each country is different,hope you can understand.We do not recommend that you return the item back to us ,as it will cost much time and money.If you can receive it ,what about we give you 30%refund?if you have any question,please contact us first,we will try our best to solve the problem to let you satisfaction,thank you.
5. 尊敬的买家，感谢你的咨询和兴趣，但是因为贸易壁垒和一些其他原因，很抱歉的告诉你我们不运输货物到卡塔尔，希望你能理解。如果你有任何其他问题，请联系我们，我们会尽最大的努力为你服务，祝你生活愉快！
6. Dear buyer,sorry to tell you that the item in this color has been removed,but we have other colors and styles,do you want to change it to another color?or do you want us to refund to you more?please contact us as soon as possible.Thank you!
7.Dear buyer,sorry for the trouble,for the item you ordered is with liquid or electric elements,it cannot be shipped by USPS and won’t pass the customs,so it has been detained and returned to us,so sorry for the condition,do you want a refund ?or we use other ways to ship the item to you?please contact us soon,sorry again,thank you !
8.亲爱的朋友,很抱歉打扰你,但我们必须道歉,因为货物超载，快递公司告知我们你订的物品可能会丢失在路上,现在我们愿意退钱给你来弥补你的损失,如果你在之后收到货物，你可以把它作为礼物,你觉得怎么样？很抱歉给你造成的麻烦，请原谅我们不能控制运输,等待你的回复,谢谢你的理解。
9.尊敬的买家，真的很感谢你的帮助，我们已经把修改评价的请求发送给你了，希望你能十天之内修改，因为它在十天之后会失效，如果你有任何事情，请随时联系我们，很抱歉打扰你，谢谢，祝你生活愉快！
10.Dear buyer,thanks for your inquire,but sorry to tell you,we cannot combine the the freight,because the freight is calculated according to the weight, not quantity, but if you one-time buy lots of goods from our shop, we can give you on the prices of the goods one of the biggest discount, hope you can understand, if you have anything ,please feel free to contact us, thank you!

1.Dear friend,thanks for your contacting,but I have to say sorry that eBay can only support for  Paypal for the reason the address we sent items to must be the same as the address you registered on eBay. It is not only convenient, but also an internationally accepted method of payment. If you do not want to register a Paypal account,you can try to use electronic check to pay, but we may delay about 15 days upon receiving. For the inconvenience to you please forgive us and understanding!
2.Hello,dear friend, please do not worry, after you pay for the order our system will leave the positive feedback to you automatically ,if you have anything else ,please feel free to contact us,thank you.
3.尊敬的买家，很抱歉的告诉你，今天我们得到海关的通知，你的物品已经被扣押了，工厂也要在两个月后才能有货，很抱歉给你造成的麻烦，有什么我们能为你做的吗？我们先给你退款怎么样？等我们有货的时候再通知你，你可以重新订购，你觉得怎么样？希望你能理解。任何事情都可以联系我们，祝你拥有愉快的一天！
4.Dear buyer,sorry for the trouble to you,as we all known,the size standard of each country is different,hope you can understand.We do not recommend you return the item back to us ,as it will cost much time and money.If you can receive it ,what about give you 30% refund?if you have any question,please contact us first,we will try our best to solve the problem to make you satisfied,thank you.
5.尊敬的买家，感谢你的咨询和兴趣，但是因为贸易壁垒和一些其他原因，很抱歉的告诉你我们不能运输货物到卡塔尔，希望你能理解。如果你有任何其他问题，请联系我们，我们会尽最大的努力为你服务，祝你生活愉快！
6.Dear buyer,sorry to tell you that the item in this color has been removed,but we have other colors and styles,do you want to change it for another color?or do you want us give you a full refund?please contact us as soon as possible.Thank you!
7.Dear buyer,sorry for the trouble,for the item you ordered contains liquid or electric elements,it cannot be shipped by USPS and be detained by the customs,so it has been detained and returned to us,so sorry for the condition,do you want a refund ?or we use other ways to ship the item to you?please contact us soon,sorry again,thank you !
8.亲爱的朋友,很抱歉打扰你,但我们必须道歉,因为货物超载，快递公司告知我们你订的物品可能会丢失在路上,现在我们愿意退钱给你来弥补你的损失,如果你在之后收到货物，你可以把它作为礼物,你觉得怎么样？很抱歉给你造成的麻烦，请原谅我们不能控制运输,等待你的回复,谢谢你的理解。
9.尊敬的买家，真的很感谢你的帮助，我们已经把修改评价的请求发送给你了，希望你能十天之内修改，因为它在十天之后会失效，如果你有任何事情，请随时联系我们，很抱歉打扰你，谢谢，祝你生活愉快！
10.Dear buyer,thanks for your inquire,but sorry to tell you,we cannot combine the the freight,because the freight is calculated according to the weight, not quantity, but if you buy lots of goods from our shop one-time , we can give you biggest discount on the price of the goods, hope you can understand, if you have anything ,please feel free to contact us, thank you!

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