旅游英语课件2市公开课一等奖百校联赛特等奖课件.pptx

ChapterTwoChapterTwoEnglish at Travel AgencyEnglish at Travel Agency大连理工大学电子音像出版社第1页ContentsJobInterviewandTrainingofNewClerkIntroductionofTourismProductsTalkingAboutItineraryHelpingtoMakeReservationHandingC第2页Section 1v学会旅行社求职面试英语技巧，讨论面试各步骤包括相关话题熟练掌握与本话题相关专业英语词汇及惯用句型表示了解英语导游应具备综合素质和能力要求学会英文求职信和个人简历规范写作了解西方着装礼仪Study O第3页Section 1 Part Two Situational Dialogue Part Three Writing-skill Part Four Exercises Part Five Social EtiquettePart One Background M第4页Part One Background Material Question:Howtohaveasuccessfulinterviewatatravelagency?Tips for referenceAs an applicant for a post of being a tour guide offered by a travel service,if you want to get more information about the post,the following seven steps are for your references:1.Identifythetypeofjobyouareafter,thekindofnicheyouwant.Knowing2.exactlywhatyouwantcanbevitalinhelpingyounarrowdownyourjob3.search.2.Readnewspapersandmagazinesforjobopenings.BrowsetheInternet3.forrelatedjobvacancies.Therearemanyprofessionalhumanresource4.websites.Lookatcompanywebsites.Beactiveatonlinetradeforums.5.Gettoknowpeopleworkinginasimilarrole,andyoullgetsomehelpful6.hintsandinformationfromthem.SEC 2SEC 3SEC 4SEC 5SEC 第5页Part One Background MaterialSEC 2SEC 3SEC 4SEC 5SEC 13.Ifyoufeelyoulackconfidence,askafriendorcolleaguetohelpyoupracticeyourinterviewtechniquewiththem.4.Beingasconfidentaspossibleandpositivevisualizationcanbequitepowerfulinhelpingyouachievethegoal.5.Whatyouweartoaninterviewisalsoaveryimportantfactorinmakingagoodfirstimpression.Firstyoushouldknowthecompany.Whileyouareresearchingthecompany,visittheofficeandtakealookathowthestaffisdressed.Thenfortheinterview,trytodressinasimilarway.6.Prepareyourpersonaldata,resume,referencesdescribingyourgoodqualitiesinveryperfectEnglish.Andthinkaboutquestionsoftenaskedinthejobinterview.Writeanapplicationletter,第6页LOGOPart One Background MaterialSEC 2SEC 3SEC 4SEC 5SEC 17.Evenifyoudontgetthejob,yougettoknowabouthowtoattendsuchinterviews,thekindofquestionsasked.E第7页Part Two Situational DialogueDialogue OneA:an interviewer B:an applicant A:MayIhelpyou?B:Yes,Imhereforaninterviewasrequested.A:ImEdwardSnow,themanagerofHumanResourcesDepartment.1MayIaskyourname?B:MynameisSusanTu.Howdoyoudo，Mr.Snow?A:Imgladtomeetyou,MissTu.Pleasetakeaseat.A:Wehavereceivedyourletterandresume,andwethoughtwewouldliketoaskyoutocomehereforaninterview.B:Itisagreatpleasureformetohavethisopportunityforinterviewasatourguide.SEC 2SEC 3SEC 4SEC 5SEC 第8页Part Two Situational DialogueA:Haveyoubroughtyourcredentials?2B:Yes,heretheyare.ThisismyIDcard.Thisismydiploma.Andthisismycertificatefortourguidequalifications.A:Whenwillyougraduatefromthecollege?B:IwillgraduatethiscomingJuly.A:Pleasetellmeaboutthecoursesyouvecompletedatcollege.B:A:Areyouastudentleaderatcollege?B:Yes.Iveservedasthemonitorofourclassfortwoyears.A:Haveyougotanyhonorsorrewardsinyourcollegedays?SEC 2SEC 3SEC 4SEC 5SEC 1IvecompletedMarketingPrinciplesinTourism,ManagementofTravelAgency,ProfessionalskillsforTourGuide,BasisofAccounting,Statistics,Psychology,TourguidesPracticalE第9页Part Two Situational DialogueB:Yes.Ivebeenonthehonorrollforthreeacademicyears.4A:Whyareyouinterestedinworkingwiththisagency?B:IaminterestedinworkingwithyourtravelagencybecauseIknowyoursisoneofthelargesttravelagenciesinourprovince.MymajorinthecollegeisEnglishtourguide,soIwishtohavetheopportunitytoapplymylanguageandprofessionalknowledgeandskillshere.A:Doyouchooseourtravelagencyonaccountofhighpay?5B:No,notonlyforhighpay,butalsoforagoodworkingenvironment.AsfarasIknow,workinginyouragencycallsforpunctualityandresponsibility.6ItissuchaworkingenvironmentthatIamlookingfor.A:Soundsgood.Ok,MissTu.Thankyouforcomingtoourtravelagency.B:Wellcontactwithyouforfurtherinformationifnecessary.Youarewelcome!SEC 2SEC 3SEC 4SEC 5SEC 第10页Part Two situational DialogueVocabularySEC 2SEC 3SEC 4SEC 5SEC 1statisticssttistiksn.psychologysaikldin.academic,kdemika.punctuality,pktjulitin.resumerezju:m,resumin.credentialskridenlzn.diplomadiplumn.certificatestifikitn.v.统计,统计数字,统计学心理学学院,理论,学术性按时简历,履历(个人能力及信用)证实书,证件文凭证(明)书,执照同意第11页Part Two Situational DialogueA:An experienced tour guide at travel service B:a new clerk at travel serviceA:Goodmorning,CanIhelpyou?B:Goodmorning,Imanewcomerhere,MynameisSalinaZhang,pleasecallmeSalina.A:Youarewelcome.Salina.ImSusan,thevicemanageroftheagency.B:Gladtoseeyou,Susan.Ihavebeendreamingofbeingarealtourguidelikeyou,NowImakeit.1A:Congratulationtoyou.Salina.Butbeingagoodtourguideactuallyinvolvesrealhardjobs,areyoumentallypreparedwell?2B:Surely.YoumaytestmewithsomeprofessionalquestionstoseeifImqualifiedforit.Dialogue TwoSEC 2SEC 3SEC 4SEC 5SEC 第13页Part Two Situational DialogueA:Goodidea.ThenSalina,couldyoutellmewhatisthecorrectattitudewhileofferingservicestoyourcustomers?B:Yes.Ithink“thecustomer-is-always-right3”isagoodpolicy.A:Thatsright.YoumustprovidegoodservicetoallofyourcustomersbecausetheyareinterestedinChina.B:Bytheway,Susan.Couldyoupleasetellmehowtomakeyourtouristsfeelsatisfiedwithyourservice?A:Yeah.Yousee,“Service”ismadeupofsevenword:smile,excellence,readiness,viewing,invitation,creativenessandeye.Thatmeansyoushouldalwaysprovidesmilingservicetoyourguests,alwaysmakeyourworkperfect,alwaysbereadytoserveyourguests,alwaysviewyourguestsindividuallyalwaysinviteyourgueststocomeagain,alwayscreateanamiableandharmoniousenvironmentforyourguests,andalwayskeepyoureyesopenoneveryguests.SEC 2SEC 3SEC 4SEC 5SEC 第14页Part Two Situational DialogueB:Soundssogoodandreasonable.A:Besides,Youhavetodevelopalotofprofessionalskills,suchas:theskillofsolvingvariousproblems,sufficientlanguageskill,listeningskillandobservingskill,etc.B:Oh,Susan.ItssaidthatInyouropinion,howtohandlethem?A:Agoodquestion.Firstly,youmustdevelopapositiveattitudetowarditandremaincoolanddetached,5youhavetobepoliteandhelpfultowardguestscomplaintsandexpressyourunderstandingoftheguestssituationorsympathywithhim/her,thenshouldtakeactionsquicklytoremovethecomplaint6.B:Yousaidit.Thenhowaboutatourguideslanguageskill?.SEC 2SEC 3SEC 4SEC 5SEC 第15页LOGOPart Two Situational DialogueA:Well,youknow,atourguidefirsthavethecommonlanguagethathiscustomersuse,understandtheirculturalbackground.Moreover,youneedpublicspeakingskill7suchas:clearandloudvoice,properpaceofspeaking,facialexpression,gestureandpostureetc.B:Susan,youaresoexperiencedinthispost.Itseemsthattherearesomanythingsformetolearn.Thanksyouverymuchforyourgoodadvicetome.A:Youarewelcome.Agoodbeginningishalfdone.SEC 2SEC 3SEC 4SEC 5SEC 第16页Part Two Situational Dialoguevice-vaisprefix.congratulationkn,grtjuleinn.mentallymentliad.amiableeimibla.harmonioush:munjsa.sufficientsfinta.routineru:ti:na.n.gesturedestn.v.posturepstn.v.SEC 2SEC 3SEC 4SEC 5SEC 1Vocabulary副,次,代理祝贺心理上,精神上和善,亲切友好足够,充分常规,例行常规手势,姿态作手势,作姿态态度,情形作.姿势第17页Part Two Situational Dialogue1.Whyareyouinterestedinworkingwiththistravelagency?你为何对在这家旅行社工作感兴趣？2.Whyshouldwehireyou?请说说我们要雇用你理由是什么？3.Whatkindofpersonalitydoyouthinkyouhave?你以为你性格怎样？4.Whatareyourweakpoints?你性格中弱点是什么？5.Whatattitudedoyoutaketowardslife?你对生活态度是怎样呢？Useful ExpressionsFor an interviewerSEC 2SEC 3SEC 4SEC 5SEC 第19页Part Two Situational Dialogue6.Whatdoyoubelieveisthemostdifficultpartofbeingatourguide?你以为做导游最难是什么？7.Whathaveyoulearnedfromyourpart-timejobs?你从兼职员作中学到了什么？8.Howwouldyoudescribeyourself?你以为你是一个怎样人？9.Canyouworkwellunderdeadlinesorpressure?你能在巨大工作压力下很好地工作吗？10.Howmuchdoyouexpectifweofferyouthisposition?假如你得到了这份工作，你在待遇方面有何要求？Useful ExpressionsSEC 2SEC 3SEC 4SEC 5SEC 第20页Part Two Situational Dialogue1.AsIknowthatyourcompanyhasgoodreputation,bestchancefor2.personaldevelopmentandworkingenvironment.就我所知，贵企业有良好声誉和工作环境，尤其是能为员工提供个人发展绝好机会。2.Inmyopinion,ifyouwanttobeagoodtourguide,youhavetothink3.independently,beingcooperative,creative,outgoingetc.依我看来，要想做一名好导游，你得学会独立思索，善于合作、创新并且性格开朗。3.Ibelieve“Timeismoneyandefficiencyislife”.我坚信“时间就是金钱，效率就是生命”4.Asforsalary,Ileaveittoyoutodecideafterexperienceofmycapacity.至于薪水，我以为还是等你们考查了我能力之后再决定吧。Useful ExpressionsFor an intervieweeSEC 2SEC 3SEC 4SEC 5SEC 第21页Part Two Situational Dialogue5.Youcanreachmeanytimeatyourconveniencebydialingxxx你能够在任何方便时候拨打xxx（电话）联络我。6.IhavealreadylearnedalotintheclassroomandIhopetobeableto7.makepracticaluseofitinyourtravelagency.我在课堂上已学到了很多东西，希望在贵旅行社能把那些知识用到实际中去。7.Myspecializationatthecollegeisjustinlinewiththeareayourcompanydealswith.IamsureIcanapplywhatIhavelearnedtotheworkinyourcompany.我在大学所学专业与贵企业所包括领域相符合。我坚信我能在贵公司学以所用。Useful ExpressionsSEC 2SEC 3SEC 4SEC 5SEC 第22页LOGOPart Two Situational Dialogue8.Asformyweakpointsinapplyingforthispost,IthinkIllsoonbe9.qualifiedforitwithmyknowledgeandskills,butasagreen-handinthis10.field,Ilackofpracticalexperienceatpresent.说到我在应聘本职位时不足之处，我个人认为凭我知识和技能，我会很快胜任这一角色。只不过眼前作为一个生手，我还缺乏实战经验。9.MyfavoritecourseisPracticalEnglishforTourGuide.我最喜欢课程是“导游实用英语”10.Ivespentsomuchtimeonstudentcommunitiesactivitiesduringthethreeyears.However,Ivenevermissedanyofmyclasses.ButIthinkmyacademicrecordswouldhavebeenmuchbetterifIhadputmoretimeandenergyintostudying,lookingbackonit.在大学三年间，我花了大量时间参加学生社团活动，但我从未所以缺课。回头想想，假如我把更多时间放在学习上，我学业成绩一定会更好一些。Useful ExpressionsSEC 2SEC 3SEC 4SEC 5SEC 第23页Part Three Writing-skillAn Rsum and Application LetterArsumisabriefdocumentthatsummarizesyoureducation,employmenthistory,andexperiencesthatarerelevanttoyourqualificationsforaparticularjobforwhichyouareapplying.Thepurposeofarsum(alongwithyourcoverletter)istogetaninterview.Thereareseveralsectionsthatalmosteveryrsummusthave,includingobjective,education,workexperience,andcontactinformation.Aperfectrsumhastobeaccurateandcorrect,freeofgrammaticalandspellingerrors.Aletterofapplicationshouldhaveanintroduction,abody,andaconclusion.Intheintroduction,youshoulddetailthejobyouareapplyingfor,whileinthebody,itprovidesyouwithanopportunitytopresentyourselftotheemployer,whichincludes:Tips for referenceSEC 2SEC 3SEC 4SEC 5SEC 第24页LOGOPart Three Writing-skillSEC 2SEC 3SEC 4SEC 5SEC 1Tellthereaderaboutyourpresentjobandwhyyouarelookingtomoveon.ExplainwhyyouaresuitableforthisjobEmphasizetheskillsyouhavewhichmakeyouparticularlysuitableforthejobListbrieflythepersonalqualitiesyouwouldbringtoitAnsweranyspecificquestionsposedbytheadvertorjobdetailsTheconclusionshouldmentionanyitemsyouareenclosing,第25页Part Three Writing-skillSample 1(1)SEC 2SEC 3SEC 4SEC 5SEC 1A Resume of Liu MingAdd:BuildingNo.4,Apt.203Sex:Male406CentralPeoplesRoadAge:25Guangzhou510180NativePlace:GuangzhouTel:020-3364583(home)MaritalStatus:SinglePosition WantedOfficeclerkatamedium-sizedtravelagencyinG第26页LOGOPart Three Writing-skillSample 1(2)SEC 2SEC 3SEC 4SEC 5SEC 1Employment History9/-Present:Clerk,GuangzhouYouthTravelAgency.Dailyuseoftelephoneforbusinesscommunicationtopotentialcustomersandtourists,receivingvisitorsandansweringletters.Education Background9/1999-7/:Dept.ofTourismManagementatPanyuPolytechnicandVocationalCollege.Coursestaken:TourismManagement,BasisofAccounting,TourismMarketing,SocialCommunicationandEtiquette,PracticalskillsforTourGuide,PracticalEnglishforTourGuide,ManagementofScenicSpots,ChinesefolksandCustoms.ReferencesA第27页Part Three Writing-skillSample 2(1)SEC 2SEC 3SEC 4SEC 5SEC 1An Application Letter18January,PersonnelManagerGuangzhouBranch,InternationalTourismTravelAgencyNo.125,ZhongshanRoadGuangzhouDearSirs,Imwritingtoapplyforthepositionofapart-timetourguideyouadvertisedinSundaysGuangzhouLocalDaily.IfeelthatIamtherightsortofpersonforthispositionbecausemyqualificationisideallysuitedforthetourguideandI第28页Part Three Writing-skillSample 2(2)SEC 2SEC 3SEC 4SEC 5SEC 1ImajorinTourismManagementandnowisagraduatefromPanyuPolytechnicandVocationalSchool.ThoughIhavenoexperience,Iamverygoodwithnumbersandveryinterestedinthiskindofjob.BesidescoursesinTourismManagement,IhavelearnedEnglishhandhavepassedCollegeEnglishTestBand4.AndIamexcellentatspeakingandwriting.Hereenclosedmyresumeandoneofmylatestpicturesforyourreference.Ilookforwardtohearingfromyouandappreciationyourconsiderationofmyapplication.Faithfullyyours,PengL第29页Part Three Writing-skillABCTravelAgencyputanadvertisementonthelocalnewspaperdatedApril21st,sayingafull-timetourguidewanted.AsagraduatewhomajorsinTourismManagement,youareaskedtowritebotharesumeanapplicationlettertothepersonnelmanageroftheservice,accordingtoyourownexperiences.Writing PracticeSEC 2SEC 3SEC 4SEC 5SEC 第30页Part Four Exercises1.Reading aloud until you can say it from memory,then translate it into Chinese.Thetourguideistherepresentativeofatravelserviceandisoftentheonlyonethatthetourmemberswillmeet.Thewayinwhichyoucarryoutyourdutieshasanenormousimpactonthefunctioningofthetour.TheimpressionthetourmemberswillhavebothofthetravelserviceandChinawillbebasedontheprofessionalismofyou.Atravelserviceattachesgreatimportancetothequalityofatourguide.SEC 2SEC 3SEC 4SEC 5SEC 第31页Part Four Exercises2.Fill in the blanks according to the context.A:an interviewer B:an intervieweeA:Goodmorning,Mr.Li.Pleasesitdown.B:(1).A:Now,Iseefromyour(2)vitaethatyouveonlyworkedinalocaltravelagencyforashortperiod.B:(3).A:Nowtellme,whathaveyoulearnedfromyourpreviousworkingexperience?B:Well,Ithinkthatattentionto(4)isveryimportant.A:Yousaidit.Wearealwaystoldthat“detailsdetermine(5)”.Besides,Whataretheother(6)andskillsthatatourguideshould(7)?B:Ohyes.Letme(8)it.SEC 2SEC 3SEC 4SEC 5SEC 1Thankyou,sir_curriculum_Thatsallright_Thetourists_success_capabilities_acquire_talkabout_第32页Part Four Exercises3.Read the following passage and decide whether they are true(T)or false(F).Mosttourcompaniesoffertoursbasedontravelinginalargecoachwith40-60seats.Thismostoftenmeansthathotelsarelocatedawayfromtheattractivetowncentres.Anotherpossibleshortcomingistheyhavetosharethesingleguidewho,despitethebestofintentions,cannotprovidethepersonalrelationshiptobefoundwithsmallergroupsizes.Largertourgroupscanhoweveroffergoodvalueformoneyastheorganizersfixedcostscanbespreadamongstalargernumberoftravelers,andyoudogetthebenefitofaguidetoshowyouaround(asbesttheycan).SEC 2SEC 3SEC 4SEC 5SEC 第33页LOGOPart Four ExercisesSometourcompanies,especiallythoseoperatinglargercoachparties,trytocramintoomuchintooshortatimesoastomakeanimpressiveitinerary.Thiscanresultinawhistlestoptourofphotoopportunitieswithoutsufficienttimetotakeinthevarioussitesvisited.SEC 2SEC 3SEC 4SEC 5SEC 11.Largetourgroupsareusuallyarrangedinahotelnearthedowntown2.Therelationshipbetweenatourguideandalargetourgroupismorecloser3.Thecostofalargetourgroupcanbeusedmoreeconomically4.Theitineraryforalargetourgroupcanbearrangedmorereasonably5.AtravelagencycanbenefitmuchmorefromalargertourgroupF（）F（）T（）F（）T（）第34页Part Four Exercises4.Role Play.Imagineyourselfbeinginterviewedforajobofofficeclerkofatravelagency.Howdoyoutalkwiththeinterviewersaboutyourexperienceofreceivingvisitorsatofficeoransweringpotentialcustomerscalls?SEC 2SEC 3SEC 4SEC 5SEC 第35页LOGOPart Four Exercises5.Translation(1)你从前有过做兼职导游经历吗？(2)你以为做导游需要具备基本素质和能力有那些呢？(3)作为导游，你需要从客人年纪、职业和外表来尽快了解他兴趣兴趣和需要SEC 2SEC 3SEC 4SEC 5SEC 1Doyouhaveanyexperienceofbeingapart-timetourguide?_Whatdoyouthinkaretheessentialqualitiesandskillsforatourguide?_Asatourguide,youneedtolearnassoonaspossibleyourtouristsinterestandneed,accordingtohisage,occupationandappearance._第36页Part Four Exercises(6)一个人文化背