旅游服务英语EnglishforTourService市公开课一等奖百校联赛特等奖课件.pptx

旅游服务英语旅游服务英语English for Tour Service主编：林群安锦兰制作：李晓新1月第1页 English for Tour ServiceChapter 1 At the Travel AgencyChapter 2 Arrival Chapter 3 At the HotelChapter 4 Food and DrinksChapter 5 Transport第2页English for Tour ServiceChapter 6 Sightseeing Chapter 7 ShoppingChapter 8 EntertainmentChapter 9 Complaints and EmergenciesChapter 10 Departure第3页Chapter 1 At the Travel AgencyUnit1TourConsultationUnit2TourArrangement第4页Unit1TourConsultationIn this unit,you willIn this unit,you will LearncareerskillRecommendtravelproposalMakeanFITtourbookingMakeagrouptourbookingLearnSuccessfulsellingsteps第5页Unit1TourConsultationWords and Expressionsaccommodationn.住宿certificaten.证实书obligationn.职责Regulationn.规则,规章vaccinationn.医接种疫苗advisoryn.汇报currencyn.货币passportn.护照visan.签证rentaln.租赁第6页Unit1TourConsultationadmissionn.允许进入coachn.大客车foldern.折叠式宣传资料optionn.选择roundtripa.(车票等)往返vacancyn.空缺admissionticket门票FIT(FamilyandIndividualTourist)散客tourguide导游第7页Unit1TourConsultationtravelagency旅行社brochuren.宣传小册子discountn.折扣minimumadj.最低packagen.包价项目sightseeingn.观光boutiquehotel精品酒店packagedtour包价旅游travelagency旅行社第8页Unit1TourConsultation1.I would like to reserve a tour of the city for my group.2.MayIhavethenameofthegroup,sir?3.Doyouneedatourguide?4.Whenareyouplanningontraveling?5.Whatisthepriceforthistravelpackage?第9页Unit1TourConsultation6.IdlikesomeinformationaboutholidaysinJapan.7.MayIsuggestyouour3-day-2-nightpackagetour?8.Canyoualsoreservehotelroomsforthenight?9.Idliketotakeaone-daysightseeingtouraroundthecity.10.Herearesomebrochures.Theycangiveyousomeinformation.第10页Unit1TourConsultationWords and Expressions awarenessn.意识convincevt.使信服facilityn.设备offervt.提供routinen.程序intermsof从角度来讲leavesbalone不干涉某人第11页Unit1TourConsultationbrowsev.浏览excursionn.远足investigatev.调查presentvt.介绍rapportn.和睦关系inthiscase在这种情况下moveonto转换(话题)第12页Unit2TourArrangementIn this unit,you willIn this unit,you will LearncareerskillIntroducetheitinerarytotouristsDiscussthetourarrangementNegotiateaboutthechangeoftheitineraryLearnhowtowriteitinerary第13页Unit2TourArrangementIn this unit,you will LearncareerskillIntroducetheitinerarytotouristsDiscussthetourarrangementNegotiateaboutthechangeoftheitineraryLearnhowtowriteitinerary第14页Chapter 2 Arrival Unit 1 Guests ArrivalUnit 2 Exchanging Money第15页Unit 1 Guests ArrivalIn this unit,you willIn this unit,you will LearncareerskillGothroughtheimmigrationattheairportCollectluggageGreetguestsattheairportmakeawelcomespeech第16页Unit1GuestsArrivalWords and Expressionscardboardn.纸板coachn.长途旅游汽车facilityn.设施informv.通知,告诉luggagen.行李priorto在前，居先第17页Unit1GuestsArrivalvisibleadj.看得见,显著claimn.认领compensationn.赔偿,赔偿fulfillvt.推行,实现,完成locationn.位置,场所sincerelyadv.真诚地parkinglot停车场第18页Unit1GuestsArrivalWords and Expressionshandoutn.分发印刷品,新闻稿check-inluggage托运行李HRmanager人力资源部经理returnticket往返票rolleybag拉杆箱jetlag时差luggagetag行李签telecommunicationscompany电信企业第19页Unit1GuestsArrival1.I am afraid I can not find my other checked luggage.2.Excuseme,whereisthebaggageclaimarea?3.Couldyoudescribeyourlostluggageasdetailedaspossible?4.Itisadurable/stylish/elegantshoulderbagwithpracticalnylonstrapsandblanktrim.5.Whatisthepurposeofyourtrip?第20页Unit1GuestsArrival6.Howlongareyouplanningtostay?7.Aboutfourdays.MyreturnflightisFriday.8.Iamhereasanexchangestudent.9.Itwasaprettylongtrip,say,almosttwelvehourswithoutstopovers.10.Pleaseleaveyourbigsuitcaseoutsidethebus.Wellhelpcarrythemon第21页Unit2ExchangingMoneyIn this unit,you will In this unit,you will LearncareerskillExchangemoneyAskaboutsavingsBuyandcashtravelerscheckKnowsometipsforchangingmoney第22页Unit2ExchangingMoneyWords and Expressionsabbreviatev.缩写,currencyn.通货；货币ensurev.确保referto查阅,提到,谈到,探询Conversionn.变换,转化Denominationn.单位；币值leftover剩下，留下第23页Unit2ExchangingMoneyamountn.数量Euron.欧元countersignvt.副署,连署drawon提取钱exchangerate汇率worthof值.钱Completeadj.全部,vt.完成,exchangememo兑换水单foreignexchangingcounter外币兑换柜台第24页Unit2ExchangingMoney1.Whats the exchange rate for U.S.dollars?2.Howwouldyoulikethecash?3.Letmehaveitintwenties.4.IwanttobuyUS$1000.5.Letmechecktodayssellingrate.第25页Unit2ExchangingMoney6.CanIbuytravelerscheckshere?7.Youjustneedtofilloutthisform.DoyouhaveID?8.WhatdoIneedtodoopenabankaccounthere?9.IdliketochangesomeeurointoUSdollars,please.10.Idliketocashthischeck.第26页Unit2ExchangingMoneyaccessn.通路,访问,入门convenientadj.便利decentadj.恰当identifyvt.识别,判别kioskn.亭子viaprep.经,经过,经由bewareof意识到alternativen.二中择一,可供选择方法,事物fadev.减弱transactioncharge交易费第27页Chapter 3 At the HotelUnit1CheckinginUnit2HotelServiceandFacilities第28页Unit1CheckinginIn this unit,you will In this unit,you will LearncareerskillMakehotelreservationsReconfirmyourroomCheckinatthehotelLearnhowtomakecheck-inarrangement第29页Unit1CheckinginWords and Expressions arrangementn.安排;整理acceptv.接收,领受;答应,同意costn.代价,价值,费用depositn.存款,定金executiveadj.管理，行政reservationn.预定,预约第30页Unit1Checkingincheckouttime退房时间；核查时间assignv.分配,分配clientn.用户,客户deluxeadj.豪华;高级distributev.分发;分配第31页Unit1Checkinginpassportn.护照;通行证;执照rotatev,转动；循环,轮番handout分给tariffn.（旅馆、饭店或服务企业）价目表，收费表check-intime抵达并登记时间;报到时间；第32页Unit1Checkingin1.Can I book a room for September 9th?2.Whenfor?3.Howlongwillyoubestaying4.Whatkindofroomwouldyoulike?5.Howmuchisthechargepernight?第33页Unit1Checkingin6.Whowouldyouliketobookfor?7.WhatshouldItakeifIcheckin?8.HereismyIDcard.9.Isthereanypreferentialrateoradiscountfortheparty?10.Howwouldyouliketopay,incashorbycreditcard?第34页Unit1Checkingincheckyourpassports检验护照hotelservices店内服务madeareservation预定fillintheinformation填入信息keyscards门卡第35页Unit2HotelServiceandFacilitiesIn this unit,you will LearncareerskillIntroducehotelservicesIntroducehotelfacilitiesIntroducethemembershippolicyLearnhowtoofferandgetthehotelservicesandFacilities第36页Unit2HotelServiceandFacilitiesWords and Expressionsamenityn.设施powern.电源callsfor要求electronicadj.电子maintenanceemployee维护职员pay-movie付费电影第37页Unit2HotelServiceandFacilitiesremotecontroller遥控器wardroben.衣柜currencyExchange外币兑换mini-golf微型高尔夫场theroomservice送餐服务valuablesafe保险箱第38页Unit2HotelServiceandFacilities1.Would you like to introduce your hotel services to us?2.Outdoortenniscourtsarealsoavailable,andagolfcoursesitsjustafewminutesfromthehotel.3.Excuseme,whereisyourFitnessCenter?4.CanIgetamassagethere?第39页Unit2HotelServiceandFacilities5.HowcanIrelaxandmakeourselvescomfortableinyourhotel?6.Howdoesitcharge?7.Isthereadiscountforregisteredguests?8.Whereistheswimmingpool?9.CanIgetmembershipcardinyourhotel?10.Whatservicescomewithit?第40页Unit2HotelServiceandFacilitiesWords and Expressionsapparatusn.器械,仪器;设备concerningprep.关于membershipn.会员身份；全体会员applicationform申请书,申请表thehairdressers美发店第41页Unit2HotelServiceandFacilitiesattachedadj.归属;从属especiallyad.尤其;尤其remindv.提醒;使想起patientadj.有耐心beautysalon美容室；美容院第42页Chapter 4 Food and DrinksUnit1EatingOutUnit2ChineseCuisineUnit3Drinks第43页Unit1EatingOutIn this unit,you will LearncareerskillBookatableTakeordersPaybillsLearntounderstandthemenu第44页Unit1EatingOutWords and Expressionsagencyn.处，代理机构coordinatev.协调refundv.退款prearrangev.预先安排sumup总计第45页Unit1EatingOutcomplaintn.埋怨，投诉expensen.花费ncurv.引发remedialadj.补救第46页Unit1EatingOut1.Id like to book a table for two at seven this evening.2.Idliketoconfirmyourreservationfortomorrowmorning.3.Wouldyouliketomakeareservationsomeothertime?4.MayIseethemenu,please?5.Whatkindoffooddoyouserve?第47页Unit1EatingOut6.Thissteakistoorare.Iorderedittobewell-done.7.Iprefertohavesomesoupbeforemaindishes.8.Idliketosettlemybill,please.9.Imafraidthereisa10%taxandservicecharge.10.Doyouaccepttravelerschecks?第48页Unit2ChineseCuisineIn this unit,you willIn this unit,you will LearncareerskillOrderChinesebreakfastChooseChinesefoodServeChinesefoodLearneightChinesecuisines第49页Unit2ChineseCuisineWords and ExpressionsDeclinev.谢绝mannern.礼仪snackn.小吃，点心getintouchwith和.取得联络Demandn.要求sincerea.真挚specialtyn.特色菜inperson亲自第50页Unit2ChineseCuisine1.We serve different kinds of traditional Chinese breakfast,what would you like?2.ImnotfamiliarwithChinesefood.Couldyourecommendsomethingtome?3.Beanscanbemadeintomanykindsoffood,suchasbeanjelly,tofu.4.Youtiaoandsteamedbreadareallmadeofwheatflour.第51页Unit2ChineseCuisine5.Dumplingscanbeservedinmanyways,suchasboiling,steamingandfrying.6.Canyoutellmehowtomakebaoziplease?7.Whichflavorwouldyouprefer,sweetorchili?8.Wehaveawiderangeofvegetariandishesforyoutochoosefrom.9.WeserveSichuanandBeijingcuisines,whichwouldyouprefer?10.Youhavetoblendtheingredientsthoroughly.第52页Unit3DrinksIn this unit,you willIn this unit,you will LearncareerskillRecommenddrinksServedrinksComplainthewineLearndrinks第53页Unit3DrinksWords and Expressionsalcoholicadj.含酒精bitteradj.有苦味concoctionn.混合物ingredientn.原料liquorn.酒fruitjuice果汁beern.啤酒cocktailn.鸡尾酒liqueurn.烈性酒winen.葡萄酒第54页Unit3Drinks1.Would you like to start with something to drink?2.Wouldyoucareforadrinkbeforeyouorder,sir?3.WhichjuiceshallIbringyou?4.MayIdecantitnowtoallowittobreathe?5.Yes,Illhavesomebeerwithcoffeetofollow.第55页Unit3Drinks6.WehavechilledandheatedSake.Whichonewouldyoulike?7.CanIhaveadoublescotch?Nowater.8.Iwantaweakcocktail.Willyoumixmesomething?9.Isthereanyspeciallocalalcoholicbeveragesaroundthispartofthecountry?10.Whiskyandgingeraleseparately,please.第56页Chapter 5 TransportUnit1DifferentTransportationUnit2AskingtheWayandRentingaCar第57页Unit1DifferentTransportationIn this unit,you willIn this unit,you will LearncareerskillKnowdifferenttransportationUsevarioustransportationLearnhowtochoosesuitabletransport第58页Unit1DifferentTransportationWords and Expressionsadvantagen.益处,利益，优势conditionn.情况,状态delayv.耽搁,延迟disadvantagen.不利原因service n.服务,接待第59页Unit1DifferentTransportationshake v.摇动,震动，颠簸wave v.挥手,招手Cancelv.取消,废除,撤消dependv.依靠,依赖downtown n.在商业（闹市）区,在市中心transportationn.运输,运输，运输工第60页Unit1DifferentTransportation1.1.Could I make a reservation for flight 10 to Tokyo?2.Arethereanydirectflights?3.Onewaytrip.Whatsthefareforaneconomyticket?4.IdliketoreconfirmmyflightfromBeijingtoTokyo.5.CanIboardtheplanenow?第61页Unit1DifferentTransportation6.Howmuchluggage（baggage）canItakewithmeonboard?7.Idliketotravelfirstclass,please.8.Ireallyappreciateyourhelp.ThisismyIDcard.9.Idliketositinthefrontoftheplane.10.Theresatenthirtyflightinthemorning.第62页Unit2AskingtheWayandRentingaCarIn this unit,you willIn this unit,you will LearncareerskillKnowhowtoaskingthewayKnowhowtorentingacarLearnhowtogivedirections第63页Unit2AskingtheWayandRentingaCarWords and Expressionsdamagev.损失,损害insurancen.保险,安全保障liabilityn.责任,义务reservationn.预订trafficlight交通灯第64页Unit2AskingtheWayandRentingaCarunforeseenadj.未预见guaranteev&n确保;担保licensev.许可,颁发执照proofn.证实,证物statusn情形,情况vehiclen.交通工具第65页Unit2AskingtheWayandRentingaCar1.What kind of car do you have in mind？2.Whatisthedailyrateforacompactcar?3.Howlongwillyouneedit?4.WillIbechargedforanextradayifImlate?5.Isinsurancecovered?第66页Unit2AskingtheWayandRentingaCar6.CanIdropoffacar?7.DoIneedsecurity?DoIpaygasolinebymyself?8.Showmeyourlicense.9.Howmuchdoesitcosttorentamid-sizecarforaweek?10.Doyouhaveanycaravailable?.第67页Chapter 6 Sightseeing Unit1On-the-wayIntroductionUnit2TravelDestinations第68页Unit1On-the-wayIntroductionIn this unit,you will In this unit,you will LearncareerskillTaketouriststoappreciatenaturalsceneryTaketouriststovisithistoricSiteTaketouristsaroundthecityLearnhowtomakeintroductiontotouristsites第69页Unit1On-the-wayIntroductionWords and ExpressionsAnglen.角度Dynamicadj.动态Ethnicadj.民族Minorityn.少数民族scenen.景色sceneryn.风景,景色staticadj.静态uninterruptedadj.不间断第70页Unit1On-the-wayIntroductionDiscriminationn.歧视entertainmentn.娱乐Initiatev.发起obsceneadj.淫秽siten.地点,场所,遗址strikingadj.突出,鲜明superstitiousadj.迷信versusprep.与.相对第71页Unit1On-the-wayIntroduction1.We are now at the main entrance of Jinshan Temple.2.Now，wearestandingonthegroundsoftheimperialpalace3.Hereweare.ThisistheSummerPalace4.Couldyougiveussomeinformationaboutit?5.Pleaseallowmetoinquireaboutthehistoryofthisfamousgarden，wouldyou？第72页Unit1On-the-wayIntroduction6.Now,ifyoulookupstraightahead,youshouldbeabletoseealargeeaglesnest.7.Idontseeit.Canyoupointitoutagain?8.Willweseeitonthewayback?9.OnyourleftisLianhuaFeng，ortheLotusFlowerPeak.10.Isthisthehighestmountaininthisregion?第73页Unit2TravelDestinationsIn this unit,you willIn this unit,you will LearncareerskillOfferticketserviceinscenicareaOffercablecarserviceOffertravelrentalserviceLearnhowtowriteatraveladvertisement第74页Unit2TravelDestinationsWords and Expressionscircumstancen境况departuren.启程,出发lifesavingadj.救命unfamiliaradj.不熟悉Declinev.拒绝lifeguardn.救生员securityn.安全visan.签证第75页Unit2TravelDestinationsAdmission-only or all-inclusive?2.Excuseme,sir.MayIseeyourticket?3.Hello,Idliketwoadulttickets,please.4.Thatllbetendollars.5.Imsorry.Itsthemuseumpolicynottoallowcamerasintotheexhibitareas.第76页Unit2TravelDestinations6.Wehaveanicemuseumgiftshopthatsellsslidesandphotographsofourmajorexhibitions.7.Excuseme,howmuchdoesitcosttorentajetforanhour?8.Ifyourentfor3hours,Icangiveyou90%discount.9.Wecanoffercarrentalservices.10.Weoffertheall-in-onepackage.第77页Chapter 7 ShoppingUnit1TouristSouvenirsPurchaseUnit2TraditionChineseSouvenirs第78页Unit1TouristSouvenirsPurchaseIn this unit,you willIn this unit,you will LearncareerskillPurchasesomethingattheDepartmentstorePurchaseCosmeticsPurchasesomethingintheDutyFreeShopKnowsomestrategiesofmakingabargain第79页Unit1TouristSouvenirsPurchaseWords and Expressions appliancesn.（家用）电器promotionsn.宣传;推销branchstores分店fashionclothing时装nationalchains全国连锁returnv.退货clearancesales清货大减价；售低货goodquality好质量shoppingmalls商场第80页Unit1TouristSouvenirsPurchaseWords and ExpressionsDiscountv打折,减价出售faken.赝品perfumen.香气;香味scentn.气味,香味taxn.税,税额duty-freeshop免税商店Expendituren.支出,花费第81页Unit1TouristSouvenirsPurchasegift-wrapn.礼品包装包装纸v.用漂亮纸张及缎带包装scarfn.围巾;披肩;领巾sneakern.(帆布胶底)运动鞋departmentstoren.百货企业第82页Unit1TouristSouvenirsPurchase1.Could you give me some recommendations?2.Thereisaspecialpromotionthisweekend.3.Wehaveafullrangeofproductsfromcosmeticstoskincleansersandmoisturizers.Theyallhaveveryhighquality.4.Showmethatoneonthewindow,please.5.DoyouhavetrialsamplesthatIcantry?第83页Unit1TouristSouvenirsPurchase6.Ifmyskinisallergictotheproduce,canIbringitbackforarefund?7.Whatcolorsdoyouhave?8.Thisproductisverypopular,especiallywithyounggirls.9.WiththisMembershipCard,youllgivemea10%discountforpurchasingthiscream?10.Itsworththeprice.Itisaveryhighqualityproduct.第84页Unit1TouristSouvenirsPurchaseWords and Expressionsdeclinev.降低；下降；衰退hagglev.讨价还价pretendto假装minimumn最低程度,最小量avarietyofadj.各种faultn.缺点,缺点;故障merchandisen.商品,货物v.买卖,经营strategyn.战略,策略whereasconj.不过,然而,第85页Unit2TraditionChineseSouvenirsIn this unit,you willIn this unit,you will LearncareerskillKnowdifferenttraditionChinesesouvenirsLearnhowtoaskforpricesandmakeadeal.KnowhowtogiverecommendationsLearnhowtoshopinChina第86页Unit2TraditionChineseSouvenirsWords and ExpressionsHandicraftn手工艺品scissorsn.剪刀Chineseembroidery中国刺绣fourtreasuresofstudy文房四宝patternn.样式,花样,图案Chinesepainting中国画papercutting剪纸第87页Unit2TraditionChineseSouvenirsWords and Expressions dolomiten.白云石mahoganyn.桃花心木preciousadj.宝贵,珍贵silkn.丝绸sprayv.喷；喷涂；向喷射Chinesesilkandsatin中国绸缎第88页Unit2TraditionChineseSouvenirssandalfan檀香扇organdien.蝉翼纱shrink-proofandcolorfast防缩，褪色flatterv.向奉承;阿谀separatelyadv.分别地skylarkn.云雀artsandcrafts工艺品featherfan羽毛扇theporcelainshop在瓷器店shr