电话英语演示教学.doc

学习-好资料据介绍，经常光顾“碧芝”的都是些希望得到世界上“独一无二”饰品的年轻人，他们在琳琅满目的货架上挑选，然后亲手串连，他们就是偏爱这种的方式，完全自助。电话英语一、 打电话 接电话1Hello，is this 4474716？ 喂，是4474716号吗？2Id like to speak to MrWang 我想和王先生讲话。3Im sorryMrWang is out right now 对不起，王先生现在不在。4May I know when hell be back？ 您能告诉我他什么时候回来吗？5This is his wife speaking我是他的妻子。6Can I take a message for him？要我转告吗？7May I have your name，please？请问您是谁？8Is he available？他能接电话吗？9Ill just find out for you我给您看看他在不在？10Hello，are you still there？喂，您没挂断吧？11Who is that speaking？请问您是谁？12Im so sorry that I made such an early phone call对不起我这么早打电话。13Who do you wish to talk to？您要找谁呀？14Is Sue James in？休詹姆斯在吗？15Hello！Is Sue there？喂！是休吗？16Yes，speaking是的，我就是。电话答录机 This is a recording. Im not at home now. Please leave a message after the beep. Thank you. 这是电话答录机。我现在不在家，请在“哔“的一声之后开始留言。谢谢！ (*: 电话答录机 是 telephone answering machine) This is Carol. Please give me a call when you are free. My number is 2244-6688. 我是卡洛。有空请回电话给我。我的号码是2244-6688. 二、 没找到人17Beijing Trading CompanyMay I help you？ 北京贸易公司。请问有何贵干？18We have two Zhongs 我们这里有两位先生姓钟。19Is that Bob Zhong，or John Zhong？ 你要接Bob钟，还是John钟？20Im sorry，hes not in the office now 很抱歉，他现在不在办公室。21Do you have any idea when hell be back？ 你知道他何时回来吗？22I have no idea（when hell be back） 我不知道（他何时回来）。23Can you ask him to call me when he comes back？ 他回来时请告诉他打电话给我好吗？24Its urgent 有急事。25Im sorry but hes in Shanghai on business很抱歉，他出差去上海了。26Probably sometime tomorrow可能明天（回来）。27Is there anyone else who can help me？有没有其他的人能帮我？28OKIll just put you through好的，我这就给您转接。29Just a moment，please请稍候。30Youre welcome别客气。31Is Mary there？玛丽在吗？32Mary is out right now玛丽现在不在。33Why dont you call back later this afternoon？您不妨今天下午再打来。34When will she be back？她何时会回来？35Will it be too late if I call around 1000 this evening？如果我在晚上10点左右打来会不会太晚？要找的人不在 a: Hello, This is carol. May I speak to Miss Chen? 喂，我是卡罗，可以请陈小姐听电话吗？b: Yes, one moment please. Ill get her for you. 好，请等一下，我为你转接。a: Thank you. 谢谢b: Im sorry, shes not at her room right now. 对不起，她现在不在。a: Oh, Ill call her again. 那我再打给她。 自我介绍时，请注意： 1. “hello“等于是中文的 “喂”，随时随地可用。 2. 打电话先行自我介绍是一种礼貌。电话中最常用“This is.“的形态而不是 “Here is.“或“I am.“,这是打电话需要注意的。 3. “May I speak to.“ 也可以换成是 “Can I speak to.“ 请.听电话。 抱歉这么晚打来的说法： 1. Im sorry to call you so late. 对不起这么晚打电话来。 2. I hope I didnt catch you at a bad time. 抱歉这种时候找你。（含有希望没有打扰到你的意思） 3. I hope I didnt wake you up so early. 我希望这么早没有吵到你。 4. Im sorry to call you so early. 对不起这么早打电话来。 5. Im sorry to bother you at this hour. 很抱歉在这时打扰你。 有急事时的表达方法： 1. Its urgent. Could I have her mobile phone number? 我有急事，可不可以告诉我她的手机号码？2. Could you tell me where I can reach her? 能不能告诉我在哪里可以找到她？3. This is an emergency. I need to get in contact with him right now. 我有急事，需要马上跟他联络。对方不在的说法： 1. Its nothing important. 没什么重要事。 2. Its nothing urgent. Thank you ,good-bye. 没什么要紧事，谢谢您，再见。 3. Ill call her again. 我会再打给她。 4. Ill call back later. 我稍后会再打来。 5. Please ask Miss Chen to call me back. 请陈小姐给我回电话。 6. Could you tell her to call Carol as soon as possible? 能不能请她尽快打电话给卡洛？ 7. Ask her to call Carol at home after seven, please. 麻烦她在七点后打电话到卡洛家。 8. Can I leave a message? 我可以留言吗？ 9. Please have her return my call.请她回电话给我。 10. Could you ask him to call me back? 可以请他给我回电话吗？ 11. Please tell her Carol called. 请告诉她卡洛找她。 12. Let me call back later again. Thank you. 我稍后再打电话来。谢谢你。 13. Please tell him to phone [phone]. 请他给2233-4455回电话。 三、 等候与回电36YesYou have the right number是的，您打对了。37Please connect me with MrLee请帮我接李先生。38Who is calling，please？请问您是哪一位？39Are you still on the line？你没挂断吧？40Im sorry，but he has a visitor right now对不起，他现在有客人。41Could you hold a little longer？请再多等一会儿。42Or shall I put you through to his secretary？或者我给您接到他的秘书那儿，好吗？43Shall I tell him you called？我告诉他您来过电话，好吗？44Well，actually，Id rather call back later我还是迟些再打来吧。45When is a good time to call？什么时候打来最合适？46Why dont you try again in an hour？一个小时后您再打过来，好吗？47Good afternoonDavid Browns office下午好。这里是大卫布朗办公室。48This is ProfDavis from the University of Washington我是华盛顿大学的戴维斯教授。49Would you mind waiting a few minutes？您等一会儿好吗？50Ill just trying to find him我正试着找他呢。51YesGo ahead，please是的，请讲。52Im sorry，but he is in a meeting now很抱歉，他正在开会。53The best time to catch him would be 530最容易找到他的时间是530。54Could you possibly ask him to call me back？你可以叫他给我回个电话吗？55Of courseWhat number are you on？好的。您的号码是多少？56He has my number but Ill give it to you just in case他有我的号码，但我还是给你吧，以防万一。57There is a call from Wang Ling有王玲打来的电话。58She is on her way她马上来。59Ill hold我等一下好了。60Its been a while好久不见了。61Its nice to hear from you很高兴你打来电话。四、 留 言62Im sorry，but hes on another line now对不起，他在接另一个电话。63Would you care to hold？您要稍等一下吗？64Could you take a message，please？能不能为我留下话？65Ill give him the message我会转告他。66Anything else？还有其他事吗？67Thats allThank you for trouble taken就这些，感谢你的耐心。68Im sorry，but he is out of the office right now很抱歉，他现在不在办公室里。69When will he be back？他什么时候回来？70I wonder if you could give Mr. Wang a message for me？你能不能给王先生带个口信？71Just a minuteIll get a pen请等一下，我拿支笔。72Ill 1et him know，MfBrown我会转告他的，布朗先生。73NoI really need to talk to him personally不，我真的需要亲自跟他说。74Would you like to leave a message on his voice mail，then？那您要不要留话在他的语音信箱里？75Hold on and Ill transfer you稍候，我会帮您转过去。76Im not available to take your call，but please your name，number and a brief message我现在不能接您的电话，但请您留下您的姓名、电话号码和简短留言。77Ill get back to you as soon as possible我会尽快回您电话。78Please call me at 556-3243 when you get back你回来时请打556-3243找我。告知公司名并自我介绍 1. Franklin Company Personnel Department. 富兰克林公司人事部。 2. Good morning Franklin Company, may I help you? 早晨好，富兰克林公司。我可以为你服务吗？ 3. Personnel Department. This is Carol/Carol speaking. 人事部，我是卡洛。 *办公室电话最重要的就是礼貌，所以不论是接电话或打电话，都应该先报自己及公司的名字。 请问找那位 Who would you like to talk to/speak to? 请问找哪位？ 他在忙线中 1. Her line is busy at the moment. Can somebody else help you? 她正在通电话，别的人可以帮你吗？ 2. Hes on another line right now. 他现在正在接另外一个电话。 3. Hes talking a long-distance call now, what can I do for you? 他正在接长途电话，有什么我可以帮你吗？ 4. Sorry, his line is busy. 抱歉，他正在打电话。 请你稍等一下 1. Could you hold a moment, please? 你能稍等一会儿吗？ 2. Hell be with you in a moment. 过一会儿他就会接你电话了。 3. Can you hold on, please? 你能稍等一会儿吗？ 4. Just a moment. He is on his way now. 请稍待一下。他马上来接电话。 5. Hang on a second, please. 请稍等。 6. Could you hold on any longer? 你能再稍待一会儿吗？ 让你久等了 1. Im sorry to keep you waiting. 抱歉让你等待。 2. Im sorry to have kept you waiting. 抱歉让你久等了。 *有时候真的让人久等时，说这句话会让对方心平气和一些。通常都会用完成式“to have kept you“ 3. Sorry for the delay. 对不起慢了一点。 现在不方便接电话 1. She has a visitor at the moment. 她现在有客人。 2. He is in a meeting now. 他正在开会。 3. Im sorry, but he is unable to come to the phone now.很抱歉，他现在无法接电话。 4. Im sorry, but I was just on my way out. Can I get back to you later? 很抱歉，我正好要出门。可不可以稍后再打给你。 这里没有这个人 1. Im sorry, but we have no one by that name here. 对不起，这里没有人叫那个名字 2. We dont have any Smith working here. 没有史密斯在这边工作。 3. This is not Franklin Company.这里不是富兰克林公司。 要找的人不在的理由 1. He is not in right now. 他现在不在。 2. No one answers in Mr. Scotts office. 史考特先生的办公室没人接电话。 3. Hes here but hes not at his desk right now. 他有来上班，不过现在不在座位上。 4. He hasnt come to the office yet. 他还没到办公室。 5. Im sorry, but he is out right now. 很抱歉，他刚才外出了。 *解析* 1.表达不在的理由中，“上厕所“这句是绝对不能说的。 2.表达在或不在时，也可以用比较简单的： Hes in (out). / He is not in his office. / Hes out of office. 休假中 1. He is off today. 他今天休假。 2. Hes on vacation this week. 他本周休假。 3. He is on vacation until next Wednesday. 他休假到下周三。 回家了 1. He has gone for the day. 他已经回去了。 2. Hes already left for home today. 他已经离开回家了。 3. He has gone home. 他回家了。 生病请假 1. Hes absent because he is sick taday. 他今天生病所以没来。 2. Hes on sick leave taday. 她今天请病假。 3. Shes on maternity leave now. 她在休产假。 出差 1. Hes in New York on business. 他在纽约出差。 2. He left for New York on business until July 22nd. 他到纽约出差，要到7月22日才能回来。 3. He is on a business trip. 他正在出差。 我将转达你的留言 1. Ill give her your message as soon as possible. 我将尽快地转达尼的留言给她。 要找的人已调职 1. Im sorry. Mr. Scott was transferred to our branch office. 对不起，史考特先生已经转调到分公司。 2. Mr. Smith took over his job. Ill connect you. One moment, please. 史密斯先生接替了它的工作。稍待一会儿，我帮你转接。 要找的人已离职 1. He left this company last week. 他上个月离开这家公司了。 2. He is no longer at this company. 他已经不在本公司工作了。五、 转告消息79YesIll go to get him在，我去叫他。80Im so glad Ive got hold of you at last我很高兴终于找到了你。81Were you trying to get in touch with me，Peter？你一直在找我吗，彼得？82Im off today我今天休息。83Listen，Mike，Ive got news for you听着，迈克，我有消息告诉你。84You dont know me，but this is Garl Mattews你不认识我，我叫卡尔马修斯。85Im calling on behalf of Dave Kennedy我代大卫肯尼迪先生打电话给你。86So he gave me your telephone number and let me give you a call所以他给了我你的电话号码让我给你打个电话。87And what time would suit you best？什么时候最适合你？88You can call us from the lobby and well come down你可以在大厅给我们打电话，然后我们就下来。89Please say hello to Dave for me and thank you so much for calling me请代我向大卫问好，非常感谢你打电话给我。90She asked me to ask you if you would be able to meet here to-day at 330 pm她要我问你是否能在今天下午三点半和她见面。91But you can page her但是你可以传呼她。92What is the number of her beeper？她的传呼是多少？93FineThanks for the message好。谢谢你的口信。六、长途电话94HelloOverseas operator你好！国际电话总机。95Id like to make a collect call to Japan我要打对方付费的电话到日本。96Country code 81，area code 138，and the number is 864-8972国码是81，区域号码是138，电话号码是864-8972。97MomIts HelenHows everything going？妈妈，我是海伦。家里好吗？98You can call direct if you like如果你喜欢的话，可以直拨。99Could you please tell me the international prefix and the country code for Australia？能不能告诉我国际号码及澳大利亚的号码？100and then dial the city code and the number然后拨你要打的城市号码和电话号码。101Start with the international code which is 00一开始要拨国际长途电话号码00。102What time do the special rates apply？什么时候可用优惠价？103I wonder if I can charge this call to my hotel room我能否把电话费记在我的房间账单上。104Ill tell the front desk clerk the charge afterwards讲完之后我会把电话费告诉柜台服务员。105Id like to place an overseas call to London我想打一个通到伦敦的国际电话。106Can I dial direct？我可不可以打直拨？107How about the charges？费用如何？108The charges vary according to the types of call you make费用根据您打电话的种类不同而有差别。109The cheapest is a station-to-station call，then a person-to-person call最便宜的是叫号电话，然后是叫人电话。110The mini charge will apply for the first three minutes， then each additional minute will be charged最低费用适用于三分钟，其后每多一分钟再追加一分钟的费用。111Could you put through a collect call for me？你能为我接一个对方付费电话吗？112And whats the number you are calling？电话号码呢？113And your name and number？您的姓名和电话号码呢？114Hang up and Ill call you back In a few minutes.您先挂上。过几分钟我再打给你。115You have a collect call for a Mr Ron Smith in Chicago您有来自芝加哥罗恩史密斯先生的对方付费电话。116Will you accept the charges？你接受付费吗？117I have your call on the line GO ahead， please电话已经给您接通了，请讲吧。七、打错电话118I beg you pardon？ Miss who？对不起，你说谁？119Im sorry，but I dont know that name对不起，我不认识这个人。120You must have the wrong number你一定是弄错号码了。121Come onI know Annas thereLet me talk to her不要这样好不好。我知道安娜在那儿，让我跟她讲话。122Theres no one named Anna here这儿没有叫安娜的。123Are you sure you have the right name？你肯定没弄错姓名吗？124What number are you trying to dial？你要的电话是什么号码？125Id like to make a person-to-person call to Beijing，China我想打一个通到中国北京的叫人电话。126To MrQin at 6634-6972找秦先生，号码是6634-6972127MrZhou，will you hold the line，please？周先生，请稍等一会儿好吗？128There is no Qin at that number那个号码查无秦先生。129Will you check the number again，please？请您再核对一下电话号码好吗？130What the number I gave you，operator？接线员，我给你的号码是多少？131Ive given you a wrong number我给错电话号码了？132Im afraid you have the wrong number我想您打错了。133I suggest you look in the phone book我建议您查一下电话簿。八、分机、占线134How may I direct you call？您要哪里？135Could I have extension 239，please？请转接分机239。136Im sorry the numbers engaged对不起，这个电话有人在打。137The line is free nowIll put you through不占线了，我帮您接过去。138Whom am I speaking to，please？请问是哪位？139Do you mind if I use your phone？我可以用一下你的电话吗？140I wonder if I could make a long distance call？我能打个长途吗？141Id like the extension 4130，please请转4130分机。142The number is busy now电话占线。143Well，its ringing，go ahead，please好了，通了，请讲话。144And it took me quite a long time getting to you好不容易才给你打通。145Ive been busy on the phone我一直在通话。九、电话故障146The connection was bad通话情况很糟。147There was a lot of echo and I couldnt hear well回音太多，我听不清楚。148Ill connect you again我再为您接通一次。149Ive just been disconnected from a number我的电话被打断了。150Could you speak a little louder，please？您能说大声点吗？151Theres a bad connection电话连接不好。152And now theres no answer现在没有回声。153Could you tell me if theres something wrong with my phone？是不是我的电话机出了问题？154I doubt if its your phone我想不是因为您的电话机。155There may be a fault on the line可能是电话线路出了故障。156 Ill tell our engineers about it我向工程部报告一下。157Weve checked that line，there was mini fault out it我们已检查了线路，有一点小故障。158The numbers ringing for you nowIt should be all right this time对方的电话响了，这次不会有问题了。159May be the receiver is off the hook可能是听筒没放好。160I can barely hear what you are saying我几乎听不到你在说什么。161We must have gotten our lines crossed我们的线路一定和别人的串线了。162Why dont we hang up and try again？我们何不挂断重打？163HelloIts me again喂，又是我。164I think my phone is out of order我想是我的电话坏了。165But I keep getting a funny noise但我总听到一种有趣的噪音。166Are the lines overloaded？是线路超负荷了吗？167What kind of sound is it making？发出什么样的声音？168A continuous beeping sound是连续的BB声。169And I cant get a proper dialing tone我得不到正常的拨号音。170Im calling from another line我现在是用另一个电话打给你。十、结束电话171I recognized your voice right away我一听就知道是你的声音。172Im calling to ask you some question about Jim，you know him，dont you？我打电话来问一下有关吉姆的问题，你认识他，对吧？173Oh，Mary，Id better go now噢，玛丽，我要挂电话了。174Is the boss coming by？是老板过来了？175OKIll let you get bac