商务英语视听说答案备课讲稿.docx

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英语答案
Scripts Unit 1
Part II Listening and Speaking
Task 1 FAQs in job interview
Sample answers:
Q1.
I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to  finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.
Q2.
I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.
       Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.
Q3.
Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.
Career development is very important for  me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.
Task 2 Inappropriate questions in job interview
Key:
Is that your wife, Mr. Carter? She is so beautiful.
Avoid asking interviewer personal questions or making personal comments.
Could you tell me how much the new job pays?
The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.
What about the paid holidays, insurance, and things like that?
How much time will it take for me to be promoted here?
But in which cities do you have your branches? And where is your company based?
It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.

Part III Language Focus
Key:
o  Name: Cai Ning  
o  Personality: serious-minded认真的; calm; humorous; easy-going
o  Strengths: the ability to work with all types of people
o  Weakness: perfectionist; impatient
o  Work experience: six years’ financial industry experience with several companies; two years’ experience in an investment bank
o  Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账 and accounting proficiency in English.
o  Reasons for leaving last job: want to find a job that is challenging.
o  Questions about the job: Would I be able to work abroad in one of your overseas branches?

Part IV Viewing and Speaking
Video 1 Applying for the position of financial consultant
Key:

Reasons for joining the company
It is one of the leading international consultant corporations which came to China after China entered WTO.
Working in this company would give him the best chance to use what he has learned at university.
Relevant work experience
He was involved in a factory restoration in Nanjing.
Questions
Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?
Result of the interview
Chen Bo will be notified of the final decision by Friday.

Video 2 Applying for the position of Sales Manager
Key:
o  1.   F   T   F   F   T
o  2.   1) Sales Manager
           2) Five
           3) Brand Manager
           4) biscuits
           5) Business Administration
           6) oral English

Part V Case Analysis

Hint:
o  She is not likely to get the job because she did poorly in the job interview.
o  Things went wrong:
1. Use filler words (“you know”) too many times.
2. Bad-mouth former employer.
3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company”
4. Ask inappropriate questions, eg. “Can I take time off for vacation?”
5. Self-conceit— “I have no weakness”.
6. Too much emphasis on travel.
Scripts Unit 2
Part II Listening and Speaking
Task 1 How is your job?
Key:
v  1) I haven’t seen you for years.
v  2) what do you do now?
v  3) I’m in the Research and Development Department.
v  4) I knew you’d do something very challenging and creative.
v  5) I sometimes stay in the office after work to deal with unfinished tasks.
v  6) I am still the accountant of that cosmetics company.
Task 2 Describing jobs
Key:
1)      personnel management
2)      developing markets
3)      planning
4)      execution
5)      sales targets
6)      team performance
7)      customer base
8)      customer satisfaction
9)      selecting, developing and managing
10)  cost-effective
11)  on time
12)  of good quality
13)  human and material resources
14)  training needs
15)  continuous improvement
Part IV Viewing and Speaking
Video 1 Introducing titles and responsibilities
Key:
1.      Caroline Clinton: financial accounts
Lucy White: data processing
Ada Balck: management accounts
2.      Administration; Marketing; Engineering; Project Preparation; Accounting
Video 2 Do you like your job?
Key:
1.      self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager
2.       
Names
Likes
Dislikes
Jerome
 making a lot more money; having lots of independence in doing things
feeling tired sometimes
Robin
having been to a lot of places
too much traveling; having very little time to
spend with his family
Colin
good salary and benefits
noisy work environment; seldom having the
opportunity to go out
Frank
new challenges; a lot of experience

Janet
 meeting a lot of new & interesting people
often having dinner parties in the evening; having little time with her family and baby

Scripts Unit 3
Part I Warm-up
Good afternoon. Today I’m here to talk about how to make effective business calls. Telephone communication is common nowadays, therefore, how to 1) ensure smooth business communication gets increasingly important. Now I’d like to introduce some tips on making proper business calls. First, you should know 2) the purpose of your call in advance. Make sure you have 3) all the documents you’ll need before you dial. One important thing we should not overlook is time schedule. Try to 4) schedule a specific time for calls. Before you make the call, be sure that you get rid of 5) all distractions. For example, turn off the radio, television, etc. When making the call, listen carefully and 6) confirm that you have understood each point. Don’t pretend you have understood when you haven’t. Another thing we should keep in mind is: let other people speak and try to avoid 7) interruptions. Speaking slowly and clearly is important. Try to avoid 8) strong accent. Besides, make sure 9) you sound polite and agreeable. Remember that you should not argue! Use 10) the optional choice method, such as “Which is better, Monday or Tuesday?”, “Morning or afternoon?”, “Ten or eleven a.m.”? And, of course, try to make your call brief. Avoid 11) lengthy calls. Additionally, don’t try to be funny—you may be misunderstood. The last tip you should bear in mind is to 12) smile while you are talking. Your listener can “hear” your smile.

Part II Listening and Speaking
Task 1 Making a call
Script:

Key:
F F T T F T F F

Task 2 Leaving a message

Key:
Message Note
To: Louise Paulson
From: Paul Jackson
Phone: [phone]
Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.
Taken by: Roy

Part IV Viewing & Speaking
Video 1 Leaving a message

Key:
1.      F F T T F
2.      Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?
Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.
Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.

Video 2 You are hard to get hold of!

Key:
1.
First attempt
1) A 2)C
Second attempt
3) C
Third attempt
4) C
5) B
Fourth attempt
6) C

2.
1) When Ms. Mandel asked for Mr. Miller, the receptionist replied,
“Hold on, please. I’ll connect you.”
2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,
“I’m afraid you’ve dialed the wrong extension.”
3) When Ms. Mandel was told she dialed the wrong number, she said,
“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”
4) When the receptionist realized she had given the wrong extension, she said,
“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”
5) When Ms. Mandel phoned the receptionist the third time, she explained,
“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?”
6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied,
“Oh, I’m terribly sorry for the trouble.”

Unit4
Key:

Formal/ Informal
Signal sentences
1
 Formal

 *Good afternoon, I’d like to call the meeting to order.
* First of all, let’s discuss…
2
 Informal

 *OK, everyone is here…
*So, why don’t we start with…
3
 Informal

 * Right, you know why we are here.
* Maybe we should do it like this…
4
 Formal

 *Welcome to BCG, and to what I am sure will be the beginning of a major new alliance.
* Today our purpose is to…
5
 Informal

 *Right, let’s get down to business…
* I suggest we deal with that…
6
 Formal

 *Well, gentleman, it’s a pleasure to be here today…
*I’d like to start with…
Key:
•    1) Arrive at the meeting ahead of schedule.
•    2) Consider using a tape recorder.
•    3) Use a consistent format.
•    4) Follow the agenda.
•    5) Be concise.
•    6) List specific outcomes.
•    7) After the meeting, write a meeting report from your notes.
Key:
F F F T F
Key:
•    1) To figure out the reason for the sales drop and the actions to be taken.
•    2) The salespeople are not very motivated.
•    3) No, because the sales quotas are pretty high.
•    4) He proposes to lower the quotas.
Unit5
Key:
C B B C A
Scripts Unit 5
Key:
C B B C A
Task 2 Receiving visitors
Key:
1)daily routine in the office
2)whether the visitor has an appointment or not
3)greet the visitor
4)the visitor’s name, title and position
5)apologize and make some suggestions
6)express regret and explain why
7)date, time, name and the firm the visitor works for.
8)considerate and warm
9)keep the visitor fully informed of the situation.

Part IV Viewing and Speaking
Video 1 Going through customs

Key:
1) What is the purpose of George’s travel?
    George is travelling on business.
2) How long is he going to stay?
     He will stay for about a week.
3) Who has invited George to attend the trade fair?
     He has been invited to attend the trade fair by his business associates.
4) What is in the bag? Does George have to pay duty on it?
     His laptop computer is in the bag. It’s duty-free.
5) Are the four packs of cigarettes that George has dutiable? Why or why not?
     No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.
Key:
1.F   2. T   3.F  4.F   5.F
6.F    7.T   8.F  9.T   10.F
Scripts Unit 6

Part II Listening and Speaking
Task 1 A presentation by an HR Manager
Key:
o  1. we are hiring for
o  2. business software and consulting services
o  3. 4,000
o  4. large corporations
o  5. 90 million dollars
o  6. pretty fast
o  7. 29
o  8. a large project for a bank

Task 2 Company profile of Oracle
Key:
Company Profile
o  Presenter: 1) Monica Li
o  Title of the presenter: 2) Manager of the PR Department of Oracle China
o  Status: Largest 3) enterprise software company in the world the first 4) global software giant in China
o  Established time: in 5) 1977
o  Headquarters: Redwood Shores, 6) California
o  Employees: 7) 42,000
o  Annual Revenue年营业额: 8) 11 billion dollars
o  Development in China: entered China’s market in 9) 1989; set up Beijing Oracle Software Systems Co.Ltd in 10) 1991.
o  Oracle China Branches: Beijing, Shanghai, Guangzhou and 11) Chengdu.
o  Services provided: 9i E-Business platform, E-Business Suite, consulting services, 12) education and support services.

Part IV Viewing and Speaking
Video 1 Making a start
Key:
B A D E C

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