英语口语-接待客户省公共课一等奖全国赛课获奖课件.pptx

Client Reception接待客户接待客户第1页接待处接待处reception deskreceptionist第2页WORDSappointment n.预约（与人见面）investment n.投资in sb s place 代替某人show sb.around 带某人转转downtown n./adv.市区entertainment n.娱乐，招待city sights 城市风景accompany vi.&vt.陪同，陪同第3页be a shame 真遗憾package n.包装oversee vt.监督，检验=supervise,check upfactory site 厂房production line 生产线quality control 质量检验，质量控制run smoothly 平稳运转move on 前进WORDS第4页appointment n.预约（与人见面）对比：reservation（餐厅酒店医院预约）Im calling to confirm your appointment with Dr.Hu.I have an appointment with Mr.Chen on Friday afternoon.In/take sb s place 代替某人Im in Mr.Wilsons place during his vacation.我在Wilson外出度假期间代替他。第5页show sb.around 带某人转转Let me show you around our factory.My secretary will show you around the city sights tomorrow evening.downtown 市区Go downtown to have some entertainments.去市区找点乐子。第6页accompany vi.&vt.陪同，陪同=be with,be together with1)accompany sb./sth.陪同，伴随My secretary accompanies me during my trip.我秘书将会全程伴着我。2)accompany with sb.（同辈）Ally always accompanies with me whenever Im down.不论何时当我沮丧时艾丽总是陪同着我。3)accompany by sb.（上下级长辈）Children under 14 should be accompanied by adults.十四岁以下儿童需有成人陪同。第7页oversee vt.监督，检验Quality control people oversee the quality of the products and help to keep the machines run smoothly.质检人员监督产品质量以及帮助维持机械顺利运转。move on 前进Lets move on to the workshop.我们继续去车间那儿看看。第8页All kinds of client reception!前台接待reception desk会议接待conference reception业务接待business reception验厂接待factory tour reception第9页前台接待前台接待reception deskHow may I help you?第10页会议接待会议接待conference receptionPrepare paperwork&equipments准备开会资料和设备Budget会议开支 (for fruit,drink,rent,printing,car,souvenir,etc)Arrange people&car安排人员车辆The venue layout会场布置Care for the attendants照料出席者 (hotel morning call,routes,etc)第11页业务接待业务接待business receptionDinner party Drink KTV BarTour第12页验厂接待验厂接待factory tour receptionHere we only refer to receptions for clients and foreign boss!（假如是社会责任验厂话，会要求查看你各类证件，营业执照，银行开户证实，环确保，消防验收合格证，员工手册，工资表，考勤记录、员工档案，协议等资料。假如是查看该厂质量体系话，就有点ISO认证味道哦！）第13页验厂接待验厂接待factory tour receptionBe prepared in several aspects:Basic information(the number of staff,history,certificates)Arrange cars,hotels Staff working attitude(suits wearing)General sanitation(smoking)Product display Quality control第14页对话练习对话练习1-接待外国客户接待外国客户A:Mr.Bryant?Hello,Im Mike from UBS corporation.How was your flight?布莱恩先生吗？你好，我是UBS企业迈克。你一路顺利吧？B:It was really bumpy.I was unable to sleep on the plane.一路很颠簸啊,飞机上也睡不着。A:You must be very tired.Let me help you with your bag.Is it your first time to Seattle?你必定累坏了，我来帮你提行李吧。这是你第一次来西雅图吗？B:Yes.Would you be able to show me around the city sights in Seattle?是。你能够带我转转西雅图城市景观吗？第15页A:Of course!Actually thats what Im going to do this evening.当然能够！其实这就是我今晚打算做事呢B:Thank you.Youre too kind.A:Now lets go to the hotel first.Drop off your things and have a little rest.Ive booked a table at a Chinese restaurant.Afterwards,Ill take you downtown to see the city sights.How does that sound to you?第16页B:It sounds wonderful!Seattles nightlife must be very exciting.Thank you for you hospitality.听起来太美妙了！西雅图夜生活必定很热闹。谢谢您热情款待。第17页对话练习对话练习2-客户参观工厂客户参观工厂T:Here we are in the factory.This is our director of the assembly line,Amber.这就是我们工厂了，这位是流水线主管安博先生。Amber:Nice to meet you!B:Nice to meet you,too!T:This way please.As you see that this is our assembly line,all of the equipment is imported from British.The volume of daily output is up to 10.000 units.这边请，就您所见这是我们流水线，全部设备都从英国进口。每日产量达一万件。第18页B:Good.Advanced equipment guarantees high output!But how do you control the quality of your products?很好，先进设备确保高产量！但你们怎样控制产品质量？T:We emphasize the quality of the products to our staff everyday.And we have QC people to monitor every step in making the product.Our pass rate is over 95%.我们天天都跟员工强调质量问题。而且我们有质管人员指导每一步生产。我们产品合格率超出95%。第19页B:95%！Im satisfied with your production capacity and quality.T:Im happy to hear that.Lets move on to the next room 很高兴听到您那样说，我们继续去下一个车间参观吧。第20页