民航服务英语-省公共课一等奖全国赛课获奖课件.pptx

民航客舱服务实用英民航客舱服务实用英语语刘霞刘霞第1页Dialogue one：vAfter Shirley self-introduction,senior purser Christine is going to give some flight Information and assign the task.第2页Dialogue two：vShirley is checking the galley,and purser comes to her,telling her what she should pay attention to.第3页Dialogue three During boarding,there is an old lady coming During boarding,there is an old lady coming and carrying heavy hand luggage.and carrying heavy hand luggage.第4页Dialogue four：vCathy is a new cabin crew.Today its Cathys first day to operate the flight.Now she is standing at the cabin door to meet the passengers.There is a mother with an infant coming.第5页Dialogue fivevWhen Mr.Smith gets on board,he cant find the seat in the cabin.His seat number is 9B,economy class.The cabin attendant helps him find his seat.第6页Dialogue sixvMr.smith is arranging his luggage,but he is standing in the middle of the aisle and blocking the way.All the coming passengers are waiting to go through.v 第7页Mr.yang and Mrs.Yang checked in together,Mr.yang and Mrs.Yang checked in together,but after they get on board,they find they are but after they get on board,they find they are not sitting together.The cabin attendant,not sitting together.The cabin attendant,Carol,will help them.Carol,will help them.dialogue seven 第8页Dialogue eightThe captain has just switched the seat belt sign on.A cabin attendant,Linda,sees a passenger standing in the aisle.第9页dialogue nineCabin crew are preparing the cabin for take-off.Cabin crew are preparing the cabin for take-off.One of the passengers is still using his mobile One of the passengers is still using his mobile phone.One of cabin crew comes up to stop phone.One of cabin crew comes up to stop him.him.第10页Dialogue ten：vAn old lady complains the passenger next to her is so noisy that she cant have a good rest.第11页Oral practice 4vvA:A:劳驾，女士，我能够安排您桌子了吗？劳驾，女士，我能够安排您桌子了吗？vvB B：我非常累，我不想吃饭了，想睡觉。：我非常累，我不想吃饭了，想睡觉。vvA A：我会通知同事，你晚上不想被叫醒吃完成：我会通知同事，你晚上不想被叫醒吃完成那。那。vvB B：好。：好。vv：您还想要耳罩和眼罩吗？：您还想要耳罩和眼罩吗？vvB B：不需要了，谢谢！：不需要了，谢谢！第12页Some explanation：vIs coming 来了 The dinner is coming.vMy mother is coming.vWhat for?怎么样？vWhat for a glass of wine?vWill be better.会更加好第13页Oral practice five A:A:请打开你小桌，晚餐来了。请打开你小桌，晚餐来了。vvB B：晚餐是什么啊？晚餐是什么啊？vvA A：鸡肉饭和蔬菜沙拉。：鸡肉饭和蔬菜沙拉。vvB B：请问有甜点吗？：请问有甜点吗？vvA A：有布丁和冰淇淋。：有布丁和冰淇淋。vvB B：我想要一个香草味冰淇淋。：我想要一个香草味冰淇淋。vvA A：好。：好。第14页Some explanation：venjoy 喜欢第15页Oral practice sixvvA:A:先生，您喜欢你餐吗？先生，您喜欢你餐吗？vvB B：是，我非常喜欢。：是，我非常喜欢。vvA A：我现在能够收拾您餐桌了吗？：我现在能够收拾您餐桌了吗？vvB B：能够，请吧。：能够，请吧。vvA A：您想要什么饮料吗？我们这里有咖啡，茶，：您想要什么饮料吗？我们这里有咖啡，茶，果汁，啤酒，鸡尾酒。果汁，啤酒，鸡尾酒。vvB B：我想要一杯苹果汁。：我想要一杯苹果汁。A A：好，马上来。：好，马上来。第16页Dialogue six vvA:A:我包不见了。我包不见了。vvB B：你放在哪里了？放在行李架上或其它什么：你放在哪里了？放在行李架上或其它什么地方了吗？地方了吗？vvA A：我放在座位旁边了。可能掉到地上了，但：我放在座位旁边了。可能掉到地上了，但我找不到了。我找不到了。vvB B：不要急，我确保你能找到。找到了吗？：不要急，我确保你能找到。找到了吗？vvA A：哦，找到了。它就在凳子下面，多谢了、：哦，找到了。它就在凳子下面，多谢了、第17页Sentence patternsSentence patternsHello!Welcome aboard!Hello!Welcome aboard!What s up?What s up?Whats happening?Whats happening?第18页Sentence patternsSentence patternsAsking for helpAsking for helpPlease help me Please help me I wonder if you can helpI wonder if you can help第19页Act outAct outvvDuring boarding,there is an old lady coming During boarding,there is an old lady coming and carrying heavy hand luggage.and carrying heavy hand luggage.第20页v理论部分结束理论部分结束v谢谢谢谢第21页vv作业作业背单词背单词翻译第翻译第13页第二题页第二题第22页v内容到此全部结束内容到此全部结束第23页