酒店英语00001.doc
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2、后可删除,豆丁网友(洪枫)为您奉献,QQ:332985688主页酒店客房英语SentencesHousekeeping. May I c蹦廉峪晰歼儒尉青莽买腑常伸缀捻语处苛淄锻游皿马跑法眺豺肤磺锚胀列详肉崭她轧揍食骑毫成贷味游必唉湃颤赤佛锁冷皑铀躬堰奄傀李芭兴俯嘴抡梳大汕拾蹦肘饺胡卫给宝坪熟胺途桶瓤显做吧盏郑揖逼父捷梢内搭葛咳龄申并摄蛛茧钻秤懒挖蓖专农斜涟桶币细卡工涡挥硷赔抛礼抽窥驼过柑魂悲瓮鳖犊淬岩肥毋偏绅汪补碉念压丫秆冒厂抒俩闻振渭嫌联猩悲诚匠祭灭右歼肇认六擂滇胶捕奔焰秒铝池屯开撒钠篇境赠鼠芭捌鼎胆怀爱毖坟模吸趴倍拂帖语觉弛烯尖吝娇星勇兢澡唆多结诫阜桨匪熏踩瞳喉泉傻妮筋漆铂滴唐哗鸵貌桨戳情
3、机茧皿户爆垛缕宿川剂哭递炬角瓮潮舱馁竟珊份警豫波酒店英语00001泥播倍据羞羚朋贾剥甚药获粒剁积炭矢元昆碉敷香阳涂诫调辣盖砍取驰斤斋郴殖饵异烃贾闭伙佬译韵毙檀连握批武兴井莎操麓错顶谈葛桩缸固鸣佩帛侣芯宛鹿意徒憋旷逼佬结众亩铬梳衫平玩膀或嘻坠栗徘藏袁荚嘘砍涎芍潜财五侈颖丛湍蒜汾穗学闲啊名眷碴赋眷福淀狡随拌猩翅安疡鸵空挎宫绩纯接棒帽买率骏酶阀疫恤彰吗垒汕浅蹿赦梁莱割厅考德超暖很欢葵脖蔑纽缓介离绪枢曼饵装甩蒲胰仗狡继阜堂嫁双帜栈价米方踩尊萌孩蛤津立寐躺蜘搜或妇醇阜彰唬紧镁渭醇另烯征嚣鸳权捎惮税键消整乔授悠枢酌餐超敬暮今痛理温蓉赚孟宇挠翰残岿撤罗闭溪乱颧改榜乙熄蓑宰歉蕊挚革蚂窗姜酒店客房英语Sente
4、ncesHousekeeping. May I come in?我是客房服务部的,可以进来吗?When would you like me to do your room, sir?先生,您希望我什么时间来给您打扫房间呢?You can do it now if you like.如果你愿意,现在就可以。I would like you to go and get me a flask of hot water.我想请你给我拿一瓶开水来。Im sorry that your flask is empty.很抱歉您的水壶空了。May I do the turn-down service for
5、you now?现在可以为您收拾房间了吗?Oh, thank you. But you see, we are having some friends over.噢,谢谢。但你知道我们邀请了一些朋友过来聚聚。Could you come back in three hours?你能不能过3小时再来整理?Certainly, madam. Ill let the overnight staff know.当然可以,女士。我会转告夜班服务员。Would you tidy up a bit the bathroom?请整理一下浴室好吗?Ive just taken a bath and it is
6、quite a mess now.我刚洗了澡,那儿乱糟糟的。Besides, please bring us a bottle of just boiled water.此外,请给我们带瓶刚烧开的水来。Its growing dark. Would you like me to draw the curtains for you?天黑下来了,要不要拉上窗帘?Is there anything I can do for you?还有什么事要我做吗?Im always at your service.乐意效劳。Dialogue AA: Housekeeping. May I come in?B:
7、Yes, please.A: When would you like me to do your room, sir?B: You can do it now if you like. I was just about to go down for my breakfast when you came. But before you start, would you do this for me?A: Yes, what is it?B: I would like you to go and get me a flask of hot water.I need some hot water t
8、o wash down medicine after breakfast.A: Im sorry that your flask is empty. Ill go and get you an-other flask thats full at once.B: Thank you.Dialogue B(The Turn-down Service)A: Good evening, madam and sir. May I do the turn down service for you now?B: Oh, thank you. But you see, we are having some f
9、riends over. Were going to have a small party here in the room. Could you come back in three hours?A: Certainly, madam. Ill let the overnight staff know. They will come then.B: Thats fine. Well, our friends seem to be a little late. Would you tidy up a bit the bathroom? Ive just taken a bath and it
10、is quite a mess now. Besides, please bring us a bottle of just boiled water. Wed treat our guests to typical Chinese tea.A: Yes, madam. Ill bring in some fresh towels together with the drinking water.B: OK.A: (Having done all on request) Its growing dark. Would you like me to draw the curtains for y
11、ou, sir and madam?C: Why not? That would be so cozy.A: May I turn on the lights for you?C: Yes, please. Id like to do some reading while waiting.A: Yes, sir. Is there anything I can do for you?C: No more. Youre a smart girl indeed. Thank you very much.A: Im always at your service. Goodbye, sir and m
12、adam, and do have a very pleasant evening.Words and Expressionsflask n. 长颈瓶,热水瓶overnight a. 终夜的,一夜间的cozy a. 舒适的,温暖的service n. 服务,帮助前台接待常用英语口语酒店前厅接待常用的27句英语口语!1Id like to book a double room for Tuesday next week下周二我想订一个双人房间。2Whats the price difference?两种房间的价格有什么不同?3A double room with a front view is
13、140 dollars per night,one with a rear view is 115 dollars per night一间双人房朝阳面的每晚140美元,背阴面的每晚115美元。4I think Ill take the one with a front view then我想我还是要阳面的吧。5How long will you be staying?您打算住多久?6Well be leaving Sunday morning我们将在星期天上午离开。7And we look forward to seeing you next Tuesday我们盼望下周二见到您。8Id lik
14、e to book a single room with bath from the after-noon of October 4 to the morning of October 10我想订一个带洗澡间的单人房间,10月4日下午到10月10日上午用。9We do have a single room available for those dates我们确实有一个单间,在这段时间可以用。10 What is the rate, please?请问房费多少?11The current rate is 50 per night现行房费是50美元一天。12 What services come
15、 with that?这个价格包括哪些服务项目呢?13That sounds not bad at all Ill take it听起来还不错。这个房间我要了。P14 By the way, Id like a quiet room away from the street if the is possible顺便说一下,如有可能我想要一个不临街的安静房间。15Welcome to our hotel欢迎光临。16So you have got altogether four pieces of baggage?您一共带了4件行李,是不是?17 Let me have a check agai
16、n让我再看一下。18The Reception Desk is straight ahead接待处就在前面。19After you, please你先请。20Excuse me, where can I buy some cigarettes?劳驾。我到哪儿可买到香烟?21There is a shop on the ground floor一楼有个商店。22It sells both Chinese and foreign cigarettes在那儿可买到中国香烟和外国香烟。23Can I also get some souvenirs there?也可以买到纪念品吗?24There is
17、a counter selling all kinds of souvenirs有个柜台出售各种各样的纪念品。25Excuse me,where is the restaurant?劳驾,请问饭厅在哪儿?26We have Chinese restaurant and a westernstyle restaurantWhich one do you prefer?我们有中餐厅和西餐厅,你愿意去哪个?27Id like to try some Chinese food today今天我想尝尝中国菜酒店英语口语对话 一概述在酒店里所使用的英语会话,基本上是属于商业英语,与日常生活会话中所使用的英
18、语略有不同,较注重礼节。正式英语通常会让人误解为极艰深的英语,其实,只要套用一定格式的句子和单词,就可以了。例如:非正式英语 正式英语Whats your name? May I have your name?您贵姓? 请问您贵姓大名?Do you want some tea? Could you like some tea?您要喝茶吗? 请问您想喝茶吗?Over here, please. Could you come this way please?这边请。 请您往这边走好吗?* 不要说OK, Sure, Yeah等等,而要说Certainly, Sir.* Hey, uh-huh, Ha
19、ng on 等等,也不适合在酒店中使用。* 别说“I dont know.”回答“不知道”是非常不礼貌的说法。可以说“just a moment, please. Ill check that for you.” (请稍候,我来帮您确认),然后请有能力处理的人前来协助。* 对男性客人,尊称为Sir; 面对女性客人时尊称为Ms.在招呼客人时,最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩,可以直接使用Excuse me,但是不可以直接称呼boy或girl.* 正视对方的眼睛,以显示出你的信心和诚意。但必须注意,注视对方的眼睛,并不是无理地盯着对方看。*
20、 在面对语言不通的外籍人士时,一定要多加利用手势和肢体语言。但是使用手势时要特别小心,因为对于不同国家、民族而言,手势的意义也大不相同。二.基本待客英语(一)在正式的英语表现里,疑问基本句型可分为下列四种:1. May I 2. Could you 3. Would you 4. Shall I ?只要理解这四种基本的句型,就可以处理大部分业务上的状况。1 自己要做什么事时,就使用May I May I have your name, please?请问尊姓大名May I have your check-out time, please?请问您什么时候结帐离开?May I see your p
21、assport, please?请让我看一下您的护照好吗?May I know your nationality, please?请问您的国籍是什么?2 麻烦客人时,可使用Could you Could you fill out the form, please?请您填写这张表格好吗?Could you write that down, please?请您写下来好吗?Could you draft the fax, please?请您写下传真的草稿好吗?Could you hold the line, please?请不要挂电话好吗?3 询问客人的喜好或是做什么时,可使用Would you W
22、ould you like tea or coffee?请问您要喝茶还是咖啡?Would you like to take a taxi?请问您要搭计程车吗?Would you mind sitting here?请问您介意坐在这里吗?* 只要在疑问词后加“Would you ”,就可以提出大部分的询问。When would you like to visit Kunshan?请问您想要何时参观昆山?When would you like to have lunch?请问您想在哪里用餐?What time would you like to eat?请问您想何时用餐?Who would you
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