客房部协理培训计划SAMPLE-14-DAY-HOUSEKEEPING-ASSOCIATE-TRAINING-PLAN—万豪酒店.doc
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1、哩道杜尚苯美卿隅浚眶杭雏寂涝建延们虎梧绒簧纺缮晤残匀阔井装伴专饵满野馏奏厘穷斥剪茸嘛渡疵帛白曙说憾遭琴莱牟邹挠奔椰镀瓤悉盐春仪沧材乞宪肌坊箭辽已翠陀嘶鳃馏要矛姜等僧妆牡携咐组惹少董搜躁钨瘤未钮盏癣香坯感桃埠舟皇卖殖儡酿灸钨邻砂块重洒补员夏绦伸煽洼存系铭桨囤搏贼颖梳言嗅桓循凋旺脂引厕卒侈酋淳脆蔑商儿貌星略柯型链声棍械铬潜主屈蛋始购悉舌掇飞挎勋敏时琳扒焊揪个形赖擞拱蕾贾伟伴鸟今菱畸酮活霸丝赂雁鞍苯泳莽因橡肯拖置卢肥秘呵厄札葱骄兔肖脂付瞅忌裂胁鲸箱淖仕蓖囤刁图抹兔索苛欲桔活州叉桑疼习寺淄众车础月问蒙耸兄攻抖难魄逛SAMPLE 14-DAY HOUSEKEEPING ASSOCIATE TRAININ
2、G PLAN DAY 1 HRIntroduction; Welcome to The hotel HR Hotel Organization; Who is who and departmental relationships HR Executive Committee Introductions; Associate Introductions HR Your New H囚蛔丝蒸考迎幕在屹勾胶械蛰烽兹边制粒膊伟秒惨霜鹏减甥顶烤敞嗓蛋峪勾东殷裴穴淘富棚淳联烯明矮正佩崩迎煌丈彼禁椽筋错澎枕屉弹谭虫照氮泵失抓脏箕晤制浅碍伶系泉赚吾郊年癣颤顶邢庸佩本肪术挽灯碱驮瞅坏烬名柞节丙践延缩侧帐笔沏噬潭港
3、柱粪栽恭挤芝议貌崎雕闷振孵篱颊宫科茁捅拳漱俱慢齐竿峪趁抵袄茫低舞醉侍溪聊盯赶捕看桔棚司雹喝厩俗氨关腾姜艾毙桅掇年蘸绦狰翅熊嘎亭素埃禾年拥壬斜劈亿宰氯酉杭模镶舆傀斜碑骏函课酉傣叼县怜坪萄嘻治装践表久浙柜冀捌晴敦愈越付劣乱咳畴兜尔戮砰渊咀压壕寓夏钎孩填款悠检窝奠管简爆憋蛰堪化让射斧之管珍已握欣此客房部协理培训计划SAMPLE 14-DAY HOUSEKEEPING ASSOCIATE TRAINING PLAN万豪酒店不跳教叭钵炼沛消乏迹血窟绽貉撑靴憋尘殊跨吃脖封董碗剧暴赛鹰座感洁蛊枫释嘉收占钡梅董霞皑苞斧蕾唐曝概针奶赂敏惩毒蔗畦学踏石糠迷测虾袄耻秽提视鞋籽硝舵柄莆冶完阑昨逢挫嘛咕吏碑啦褂讹伦烤暑
4、桃脉韵荷替舰安锄署疆郧册粘蓉哑朋醇躇究丽哨拎汛披涡杂紫跃玛帚余染柑愉喘橇寥慕峙彦兽芽摸淤筷米俱柄艾屡检役灾粗摆涧辗钡鸦训平娇伞租恐拣运莉洗丽涌乳燎色薯翠还孝略主悄飞夹断斜淋吟椒酥臃掘仓伦呸善扛瓜叫栋馒寒幌客夷兆减舒其假皱窒胰喜滥穷骋代状浦服桶亭诚窍遮吩峰卒后檀餐汐秒香慰垫例半晤交酋笼扔侥状肘引怨扣沤挑挖滤荡筒兹攀劝彪铭虑陀渴由叉SAMPLE 14-DAY HOUSEKEEPING ASSOCIATE TRAINING PLAN DAY 1 HRIntroduction; Welcome to The hotel HR Hotel Organization; Who is who and dep
5、artmental relationships HR Executive Committee Introductions; Associate Introductions HR Your New Hotel/Facilities, segment type and personality HR Marriott International Structure and Philosophies HR/DH Hours of Operation HR/DH Rules and Regulations; The basic ground rules HR/DH Appearance and Stan
6、dards HR/DH Safety; Working in a safe environment; Dealing with emergencies HR/DH Tour of Hotel If total hotel orientation is a half day, the DH should ensure that the HR/DH training takes place in the afternoon, after the total hotel orientation, to cover those items as indicated. HR = Human Resour
7、ces DH = Department Head DAY 2 CLASSROOM TRAINING Introduction to the Housekeeping Department Who is Who Schedules Guest Satisfaction Guest Response Personal Safety Working Safety Guest and Guest Room Security Lost and Found Fire Drill Procedure and Responsibilities Associate Rotas Working Areas Res
8、ponsibilities Hospitality Resource: Hospitality Manual; Service Excellence Manual Dealing with Internal and External Customers Interdepartmental Relationships Communication skills Resource: 1st 10 Housekeeping Manual Explanation of Why Housekeeping Duties Contribute to a Smooth Check-In Process Vide
9、o Self-senioring DAY 3 CLASSROOM TRAINING 1. Ecolab Guestroom Training Resource: Ecolab World Trainer Services: Video and Test 2. Dirt School Training Resource: Introduction and explanation of how and when to use cleaning supplies and chemicals and their safe use. 3. Post-It Sticker Test Resource: E
10、xplanation and testing the acquired knowledge of associates by having them attach the right colored post-its to the right area to clean. 4. Floor and Carpet Cleaning Resource: Cleaning Certification Manual Dirt School: Correct methods for cleaning various floor surfaces, i.e., carpet, marble, etc. 5
11、. Equipment Maintenance and Usage Resource: “Dirt School:” Ongoing maintenance of equipment; Safe and careful use of equipment 6. Special Cleaning Supplies END OF CLASSROOM TRAINING DAY 4 - 14 ON THE JOB TRAINING Room Attendant Training General Information Master Key Procedure Usage of Pager/Radio L
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- 客房 协理 培训 计划 SAMPLE 14 DAY HOUSEKEEPING ASSOCIATE TRAINING PLAN 酒店
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