营业厅日常英语省公共课一等奖全国赛课获奖课件.pptx

Business hall daily English1第1页Receive2第2页1.问候客人：Good morning/afternoon/evening.早上/下午/晚上好。Welcome to our business hall.欢迎光临我们营业厅。2.引导：Take this paper and keep your attention in the calling.拿这张纸等候叫号。Come this way,please.请这边走。Come with me,please.请跟我来。3第3页4Waiting第4页5Hello,I can do transactions here right?你好，是在这儿办理业务吧？Yes,but a lot of people here now,you have to wait a little longer.是，但现在比较多人。恐怕您要稍等一会儿。How long will it take?大约要多长时间？About half an hour.You can have a seat and wait.半个小时左右吧。您能够坐那儿等一会儿。Sure.第5页6Pay the bill第6页7Hello,I came to pay my phone bill.你好，我来交手机费。Tell me your phone number,please.请说一下您手机号码。1338-166-7377.Your call charges this month are 200 RMB in total.您本月话费一共是两百元。Here you are.Give me the receipt,please.给，麻烦开张发票。第7页8Change of business第8页9Hello，what can I do for you,please?您好，请问您要办理什么业务?I want to apply for international calling service.我想开通国际长途。You must fill in a form to be able to obtain this service.你得填些表格才能开通这项业务。Is the process very complicated?好，手续很复杂吗？第9页10Actually,no.But unlike for domestic service,you have to fill a few more forms.也不是很复杂。就是比开通国内业务要多填些单子。I see.What about the change in charges?知道了。收费有什么改变吗？They are all provided in the forms.Three thousand yuan is required as deposit.表格里都有说明。您还需要三千元做押金。OK,thanks 第10页11Complaint第11页12Hello,may I see your manager?您好，我能见一下你们经理吗？Whats wrong?Perhaps I can help you.有什么事吗？先跟我说说吧。I canceled my monthly payment last month,but my phone bill is still being charged 20 yuan.我上个月取消了包月服务，可你们还是扣了我20元话费。I am really sorry about this.Please wait a moment and I will help cancel the service.实在抱歉。请坐，我这就帮您取消这项服务。第12页13I have already cancelled the service through an SMS.我已经用短信取消了。Clearly,something wrong with the text messaging service.Just fill in the form and the service will be canceled at once.看来短信业务出现了问题。填一下这张表吧，服务就能马上取消了。What about the fees that have been deducted?那被扣话费怎么办？Those will be refunded.话费会退还给您。第13页14Package introduction第14页15I want to install the wide band.我想装宽带。OK.Your address,sir.好，您地址是哪里？出示地址（汉字）219 yuan for each month,12 megabytes.219元每个月，12M。OK.I will take this one.好，就这个。1160 yuan for prepay and the installation fee.1160预存费用和安装费用。Why?What for?为何？拿来干吗？800 yuan for the prepay,the monthly fee reduce to 219.The original price is 338.800元预存，宽带从338降至219。360 yuan is the installation fee.Your will get a modem for free.360元安装费用。无偿送一个modem。第15页16Scene第16页17R:Good morning,what can I help you,sir?早上好，请问有什么能够帮您？C:I want to check the total of my phone bill.我想查一下话费。R:What is your phone number,please?请问您电话号码？C:87652431 R:And what is the owner s name?请问机主名称？C:John,Brian.约翰拜恩。R:The total of this month is RMB￥156.Do you have any questions?这个月话费金额是156元，请问还有其它问题吗？C:No,thanks.没有了，谢谢。R:You re welcome.不客气。第17页18R:Good afternoon,what can I do for you?下午好，请问有什么能够帮您？C:My phone doesnt have any signal.我电话没有电流。R:What is the phone number?请问电话号码？C:38492311.R:I will check it for you.Please wait for a few minutes.I will directly put you through the department,which can deal with it.请稍等，我帮您查一下，现在我直接帮您转至受理故障部门。C:OK.好。第18页19C:Excuse me,my sim card is broken.Can I get it replaced here?你好，我sim卡坏了，这里能修吗？R:What is the phone number?请问电话号码？C:13944345678.R:Sorry.Its china mobile.Your can go to the shop of their company.抱歉，这种卡是中国移动，你能够去移动企业营业厅办理。C:OK.Where is it?好。它在哪？R:There are no nearby.Your can call for the 10086.这附近没有，你能够打10086问一下。C:Thanks.第19页20R:What can I help you,sir?请问有什么能够帮您？C:I want to pay my internet.我来交宽带费用。R:What is your phone number,please?请问电话号码？C:number？I just pay for the ADSL.要号码干吗？我交宽带而已。R:OK.Your passport.Sir.好，请出示您护照。C:Here.R:219 RMB for each month.12 MB rate.219元每个月，12M速率。C:I want to pay the whole year.我想交一年。R:You can put money in the bank.Its bank fee deducion.你能够把钱存入银行，我们将从银行扣费。第20页21Common language第21页22Pardon?Please say it again.请您再讲一遍。Spell it,please.请告诉我拼法。Please give me its full name.请告诉我单位全称。Have you got the address?请问地址是哪里？You mobile phone number?您手机号码多少？Show me the business licence,official seal,financial seal and your passport.请出示您营业执照，公章，财务章和护照。We need a copy of your document.我们需要复印您证件。第22页23周一至周日Monday Tuesday Wednesday Thursday Friday Saturday Sunday 月份January February March April May June July August September October November December数字表述129 one hundred and twenty nine2180 two thousand one hundred and eighteen0.1 zero point one生效与到期From XX to XX第23页24Telecommunication Vocabulary第24页25宽带broadband取消cancel帐户account固话fix-lined telephone余额banlance通话时长airtime安装install/installation营业厅business hall无偿free of charge呼叫转移call transfer申请apply预付prepay来电显示caller ID停机保号suspend密码password当地通话费local fee七彩铃音ring tone消费consume功效function查对check技术人员technicianTelecommunication Vocabulary/电信词汇第25页26Telecommunication Vocabulary/电信词汇接入号access number电信Telecom拨号dial up协议agreement信号signal投诉complain最终付款日期deadline相关部门related department充值recharge套餐package确认confirm用户名user name长途long distance机主owner国内domestic国际international有效证件valid document下载download无偿free of charge查询check漫游roaming第26页27Telecommunication Vocabulary/电信词汇手续费commission错误提醒error indication长久long-term身份证ID card马上，马上at once银行帐号bank account护照passport尽快as soon as possible公章official seal财务章Financial seal联络电话contact number呼叫中心call center生效come into effective10000 号ten thousand开户费registration fee月租费monthly rental服务热线service hotline国际代码international code滞纳金interest fee停机out of service安装install第27页28Telecommunication Vocabulary/电信词汇帐单bill上班on duty中国移动China Mobile安装地址installation address连接connection中国联通China Unicom信号signal后付费postpaid业务business无线上网wireless调制解调器modem支付payment移机movement路由器router欠owe月付套餐monthly package年付套餐annual package联络电话contact number经理manager违约金penalty营业执照business licence第28页