酒店-外包-公司-简介.doc

汇 苗 酒 店 管 理 公 司HIMIAO HOSPITALITY COMPANY公司简介About Us汇苗酒店管理公司是专一为国际五星级酒店运营提供最佳解决方案的高端外包公司。以卓而不凡的卓越外包服务，帮助酒店提高运作效率，增加酒店效益，提升酒店的价值和品牌质量。我们的管理团队都拥有国际联号酒店高级主管或以上职位工作经验，有8年培训、6年开荒经验。基于酒店的品牌量身定制SOP和培训计划，首创服务质量与薪水紧密结合的管理模式，来为客人提供更好的服务。员工有亲和力，训练有素是我们的最强优势。Himiao Hospitality Company is a high-end outsourcing company who is focusing on providing the best operation solution for international five star hotels. Our mission is to help hotels improving operation efficiency, increasing the profit and promoting the hotel value and brand quality. Our management team all once worked as senior supervisor/above position in international hotels, 8 years training experience and 6 years development experience. We made SOP and training plan based on hotel brand and actual situation. We firstly found the service quality closely combined with salary management mode. By this way, we can provide better service for our guests. Well-trained and affable staff is our strongest advantage.我们的驻店管理人员拥有丰富的酒店客房部运营经验。驻店经理Flora Wang从1995年起在虹桥工喜来登上海太平洋大饭店工作，担任过客房部培训主管，2005年任艾美佘山客房部主管，负责佘山艾美酒店客房部的开荒、开业具体执行工作。运营经理Hans Hu有五星级酒店外包运营实践经验。我们基于国际准则制定外包SOP，同时根据各个酒店的不同而不断改进。Our administrative staffs have rich hotel operation experience. Resident manager Flora Wang since 1995 worked in Sheraton Shanghai Hongqiao Hotel, served as the housekeeping department training competent, 2005 Le Meridian She Shan shanghai competent department, responsible for Le Meridian She Shan shanghai guest, opening for specific carry out work. The customer manager Hans Hu has five-star hotel outsourcing operation experience. We work out outsourcing SOP based on international standards, make continuous improvement according to the defference between hotels. We offer:提供酒店筹备管理开荒Pre-opening Period Wasteland、客房清洁Housekeeping Outsourcing、管事部Stewarding、宴会Banquet、石材养护Stone Curing、PA、工程装修Engineering Decoration、保安部Security Department等外包服务以及美国新型LED灯U.S. New LED Lights etc.我们的目标是：成为酒店最信任合作伙伴。Our service objective is that will be your most trusted partner.我们的服务宗旨：康拉德希尔顿-任何情况下,都不要欺骗任何人,说话算话,这点绝不能违背。The service aim of our company is Conrad Hilton what say- Any case, all dont deceive anyone, as good as his word, this cant break it.更多请浏览：Welcome to browse：服务项目Services Projects客房清洁Guest Room Cleaning PA Public Area 石材养护Stone Curing 管事部Stewarding 工程装修Engineering Decoration 保安部Security Department 宴会服务Banquet Service 酒店开荒Hotel to Open Up Wasteland 美国新型LED灯U.S. New LED Lights 公司管理团队Companys Management Team 汇苗管理团队全部来自长三角国际联号五星级酒店，有3年的国际五星酒店的客房、餐饮、PA等酒店外包管理、培训和开荒实战经验，熟知酒店的操作流程与酒店渴望，明白酒店管理层及业主的真正需要，并按照酒店的要求来寻找我们的合作伙伴。Himiao Hospitality Company management team all from long triangle international affiliated five-star hotel, three years of international five star hotel housekeeping, F & B, PA for hotel outsourcing management, training and construction clean-up of actual experience, familiar with the operation of the hotel process and hotel desire, understand the hotel management layer and hotel owners of real need, and according to the requirements of the hotel to find our partner. 运营总监Operation director-Hans Hu Hans Hu在上海世茂佘山艾美酒店 Hans Hu在上海新天哈瓦那大酒店At the Le Meridien SheShan Shanghai At the the Gran Melia Shanghai 上海新天哈瓦那大酒店 上海唐朝酒店Gran Melia Shanghai Great Tang Hotel 嘉汇华美达 昆山花桥希尔顿逸林酒店上海大学MBA。Hans Hu在嘉定七星唐朝酒店（1162间客房）担任过质检主管、Housekeeping Outsourcing驻店经理，负责世博会期间Housekeeping Outsourcing与客房质检，以及世茂佘山艾美酒店Housekeeping Outsourcing，极善与酒店各部门沟通协调，调动员工积极性，提高员工执行力方面有独特方法，首创Housekeeping Outsourcing领域工资与质量挂钩，实行每日客房质量评分制。Shanghai University Global Local MBA. Hans once worked as quality control manager in Jiading seven-star Tang Dynasty hotel (owned 1162 rooms), housekeeping outsourcing resident manager. He was responsible for housekeeping outsourcing and quality control during the World Expo. He is good at communicating with hotel departments and mobilizing staffs working enthusiasm. To improve staffs execution, he has unique method. In housekeeping outsourcing field, the service quality closely combined with salary management mode, executing daily room quality scoring system were found by him. 运营经理Operation Manager-Flora Wang 虹桥工喜来登上海太平洋大饭店Sheraton Shanghai Hongqiao Hotel 上海世茂佘山艾美酒店Le Meridian SheShan shanghai酒店管理专业。Flora从1995年起在虹桥工喜来登上海太平洋大饭店工作，担任过客房部培训主管，2005年任艾美佘山客房部高级主管，负责佘山艾美酒店客房部的开荒、开业具体执行工作。具有丰富的开业筹备、经营管理工作经验，对Housekeeping领域管理独到。 Flora hold a degree in hotel management. Flora since 1995 worked in Sheraton Shanghai Hongqiao Hotel, served as the housekeeping department senior training competent, 2005 Le Meridian SheShan shanghai competent department, responsible for Le Meridian She Shan shanghai guest, opening for specific carry out work. Has the rich opening preparation, management work experience In housekeeping field, he has individual management. 客房培训顾问Housekeeping training consultant -Alison 杭州龙禧福朋喜来登酒店Four Points By Sheraton Hangzhou Binjiang酒店管理专业，3年Starwood旗下酒店客房领班、培训经验。工作极其认真负责，具亲和力，除客房清洁外，喜欢带着员工把公共区域清洁干净，整理清洁工作间，布草按规定摆放整齐。强调在员工工作时现场培训。她的经验是：员工做的好不好在于领班。Alison hold a degree in hotel management Three years, Starwood housekeeping foreman, training experience. She work extremely seriously, and provide affinity, except cleaning the guest rooms outside, like to clean the public area with employees together, tidy up the workshop, the linen placed in order according to regulations. She emphasizes the work site training employees. Her experience is that employees do good depend on the foreman. 餐饮培训主管 Steven 上海金钱豹大酒店 Golden Jaguar Shanghai 上海浦西洲际酒店Intercontinental Shanghai Puxi3年五星级酒店餐饮外包带队、管理、培训经验，先后在上海金钱豹大酒店、上海浦西洲际酒店从事宴会服务、大型活动餐饮外包服务。个人管理幅度50余人。强调员工专业形象、微笑与执行力。在餐饮外包管理领域树立良好的口碑。Three years five star hotel catering outsourcing of leading teams, management and training experience, successively in Golden Jaguar Shanghai and Intercontinental Shanghai Puxi, worked on banquet service, events catering outsourcing service. Personal management range is more than 50 staffs. Emphasize staffs professional image, smile and execution. In the catering outsourcing management field set up a good reputation.核心优势Core Advantage Housekeeping Outsourcing员工，全部是世茂佘山艾美酒店达到免检的员工。达不到免检，不得到其它酒店工作。Housekeeping outsourcing staffs, all reach the exemption standard in Le Meridian She Shan shanghai. They are not allowed to work for other hotels if they dont reach the exemption standard. 完善员工培养机制，每日培训，包括酒店英语培训。我们投入大量资金和人力用于员工的培养，降低酒店培训成本。Perfect the staff training system do daily training, including hotel English training. We invest a lot of money and manpower for the staff training, to reduce the cost of hotel training. 亲和力训练，具有高质量的员工梯队。Do affinity training, cultivating high quality staff echelon. 最强执行力，因为不但与工资挂钩，而且在招聘时把好员工素质关。Best executive power, not only because of salary, but also we select high quality staff at the time of recruitment. 员工注重仪容仪表，训练有素。Staffs pay attention to appearance, well-trained. 开发出汇苗独有的Housekeeping Outsourcing SOP程序。We developed Himiao individual housekeeping outsourcing SOP program. 专注于酒店。我们关注于为酒店服务的质量，视为我们的风向标。体现我们对客人的关爱，对酒店生意的关爱。Focus on Hotel outsourcing service. The service quality is our vane. It reflects our care of guests and the hotel business. 对于酒店的承诺是我们不懈的追求。我们不会寻求短暂的利润而放弃我们的最终目标。在服务期内，我们丝毫不会因市场引诱，价格波动，行业恶意竞争而影响我们的服务质量。我们言出必行。Our promise to hotel is our unremitting pursuit. We will not give up our ultimate goal because of short term benefits. During service period, the market lure, price volatility, industry malicious competition will never affect our service quality. We do what we said.汇苗Housekeeping培训 培训特色Training features1、日常培训每天晨会必培训一项内容；需示范的下午4：30在客房或工作间培训。Do one content training on daily morning meeting; If needed, do demonstration at 4:30 pm in guest room or workroom.2、 公司主管查房时针对员工做的不好的立即现场培训Supervisor will teach the staff do the right thing when she/he finds the staff did something wrong.3、 每天一句酒店英语One hotel English each day4、 和酒店合作共同培训，结合每个酒店实际，要求酒店提供所需帮助Do training together with the hotel, combined with each hotels actual situation, ask hotel for help when needed.5、 让员工互动，要求每个员工说出来以及做示范，加深印象Let the staff interact with each other. Enhance impression by speaking out/demonstrate what she/he learned.6、 内容最全Rich training content.7、 每月1轮回，反复培训One month as a cycle, do the training again and again.8、 大小培训每次都记录，不允许员工找借口说没有培训，不会做Take notes for each training, then the staff will find no excuse for not knowing how to do it or no training.9、 培训必须到位、清楚、明白、易懂。Make sure that the training is clear and to the point.New staff training plan (Housekeeping)汇苗新员工培训计划时 间Time分房数Distribution of room number任务Task第1天0Hotel knowledge酒店知识The hotel architecture酒店架构，The company rules，汇苗公司规章制度，Polite manners礼貌礼节， Maintain a professional appearance保持良好的仪容仪表第2天0Maintain safety and security standards 楼层安全和保卫标准，Abbreviations in HSKP管家部常用词汇，Entering a guest room进入客人房间， How to make up a bed怎样做床，Turn down service开夜床服务，Correct use of Vacuum Cleaner 正确使用吸尘器。第3天0Entering a guest room进入客人房间，Handing guests belongings处理客人私人物品，Guestroom telephones客人电话,How to make up a bed怎样做床，Turn down service开夜床服务Arrange pantry &work car standard工作间和工作车整理标准第4天1Entering a guest room进入客人房间， Cleaning of bathroom清洁浴室，Correct use of chemicals正确使用清洁剂，Cleaning of mirrore镜子清洁，Correct use of linen正确使用布草。第5天2AM&PM check room standard早晚查房标准，The send laundry program收送洗衣的程序How to read reports and fill in work sheet怎样看报表和填写工作单，Key control procedures钥匙的控制，Each department phone number各部门电话号码第6天3Cleaning minibars酒吧清洁，Mini-bar replenish/requisition小酒吧的领用和补充，Expired drinks过期酒水，Making a baby cot做婴儿床，Making a rollaway bed做加床Maintenance requests工程维修报修。第7天4Maintain service area服务区域的维护保养。第8天5Lost & Found procedures失物认领程序。第9天6Accident breakage of Guest belonging客人物品损坏的处理。第11天7Clean &disinfect glass standard杯子清洁消毒标准，Plan health计划卫生第12天8Fire control knowledge消防知识，The electric safe use电器的安全使用Contact us联系我们No. 58 Hongxiang Road, Songjiang Shanghai ChinaZip code: 201620中国上海三新北路1333弄81号 邮编 201620Mobile: [phone]Tel : [phone]胡显汉 Hans Hu运营总监 Operation DirectorE-mail: himiao 合同管理制度1 范围本标准规定了龙腾公司合同管理工作的管理机构、职责、合同的授权委托、洽谈、承办、会签、订阅、履行和变更、终止及争议处理和合同管理的处罚、奖励；本标准适用于龙腾公司项目建设期间的各类合同管理工作，厂内各类合同的管理，厂内所属各具法人资格的部门，参照本标准执行。2 规范性引用中华人民共和国合同法龙腾公司合同管理办法3 定义、符号、缩略语无4 职责4.1 总经理：龙腾公司经营管理的法定代表人。负责对厂内各类合同管理工作实行统一领导。以法人代表名义或授权委托他人签订各类合法合同，并对电厂负责。4.2 工程部：是发电厂建设施工安装等工程合同签订管理部门；负责签订管理基建、安装、人工技术的工程合同。4.3 经营部：是合同签订管理部门，负责管理设备、材料、物资的订购合同。4.5 合同管理部门履行以下职责：4.5.1 建立健全合同管理办法并逐步完善规范；4.5.2 参与合同的洽谈、起草、审查、签约、变更、解除以及合同的签证、公证、调解、诉讼等活动，全程跟踪和检查合同的履行质量；4.5.3 审查、登记合同对方单位代表资格及单位资质，包括营业执照、经营范围、技术装备、信誉、越区域经营许可等证件及履约能力（必要时要求对方提供担保），检查合同的履行情况；4.5.4 保管法人代表授权委托书、合同专用章，并按编号归口使用；4.5.5 建立合同管理台帐，对合同文本资料进行编号统计管理；4.5.6 组织对法规、制度的学习和贯彻执行，定期向有关领导和部门报告工作；4.5.7 在总经理领导下，做好合同管理的其他工作，4.6 工程技术部：专职合同管理员及材料、燃料供应部兼职合同管理员履行以下职责：4.6.1 在主任领导下，做好本部门负责的各项合同的管理工作，负责保管“法人授权委托书”；4.6.2 签订合同时，检查对方的有关证件，对合同文本内容依照法规进行检查，检查合同标的数量、金额、日期、地点、质量要求、安全责任、违约责任是否明确，并提出补充及修改意见。重大问题应及时向有关领导报告，提出解决方案；4.6.3 对专业对口的合同统一编号、登记、建立台帐，分类整理归档。对合同承办部门提供相关法规咨询和日常协作服务工作；4.6.4 工程技术部专职合同管理员负责收集整理各类合同，建立合同统计台帐，并负责第 15 页 共 15 页Service Hotline: [phone] Hans Hu E-mail: himiao