酒店英语基础情景对话省公共课一等奖全国赛课获奖课件.pptx

基础对话 BASIC DIALOGUE Useful Questions 惯用问句Useful Expressions 惯用表示语 Affirmative Responses(必定回答)Negative Responses(否定回答)Basic Dialogue 基础对话第1页 Useful Questions 惯用问句 What do you prefer,tea or coffee?你喜欢什么?茶还是咖啡.Woulld you please sign here?请在这儿署名好吗?A table for two?两人一张台吗?How long do you plan to stay?你计划住多久.Could you please spell your name?请拼一下你名字吗?What kind of room would you like?你要哪类房间?第2页Useful Questions 惯用问句May I see your passport?我能够看你护照吗?May I have your telephone number?我能够知道你电话号码吗?Whats the trouble,sir?你怎么啦?先生.Shall I call a doctor for you?我为你叫一个医生吗?Do you eyoy the play?你喜欢这个节目吗?Do you like this song?你喜欢这首歌吗?第3页 Useful Expressions 惯用表示语Enjoy you breakfast,sir?请享用你早餐,先生.Here is the menu.给你菜谱.The service guide is on the desk.服务指南在桌面上.The recreation center is over there.康乐中心在那边.Go ahead,please.请接着讲.The line is busy.线路正忙.You look great.你看上去真棒.Please consult the song list.请翻阅点歌单.Its a very touching story.这是一个非常感人故事.Without music,the world would be dull.假如没有音乐,这世界将会变得很沉闷.第4页 Affirmative Responses(必定回答)Surely.当然能够.Certainly,sir(madam).当然能够,先生(小姐).Yes,sir,(madam).是,先生(小姐).Thats true,sir(madam).是这么,先生(小姐).Very well.非常好.第5页 Negative Responses(否定回答)No,sir(madam).不,先生(小姐).I dont think so.我不这么认为.Of course not.当然不.Im afraid thats not a good idea.恐怕,那个主意不好.第6页 基础对话 BASIC DIALOGUE G:Excuse me,but wheres the toilet?对不起，请问卫生间在哪里？W:Go straight,then turn left.一直向前走，然后向左拐。W:Good afternoon.Can I help you?下午好！要帮忙吗？G:Yes.Can you tell me where the Chinese Restarant is?是。请问中餐厅在哪里？W:Please take the elevator to the third floor.请乘电梯到三楼。G:Thank you very much.非常感激。W:My pleasure.很愿意为您效劳。第7页 基础对话 BASIC DIALOGUE W:I hope youve enjoyed your dinner.我希望您吃得很满意。G:The service is fast and the food is excellent.Weve all enjoyed ourselves.服务很快，饭菜味佳。我们都很满意。W:Thank you for your coming.I hope you will come again.谢谢您光临。我希望您下次光临。G:Sure.By the way,where is the coffee lobby?必定。顺便问一句，请问咖啡厅在哪里？W:Its on the third floor,opposite to the lift.在三楼，正对电梯。G:Thank you,and when does it close for breakfast?谢谢。早餐用到什么时候？W:It closes at 10 a.m.开到早晨10点。G:Thanks a lot.Bye-bye.谢谢。再见。W:Good-bye,madam and sir.女士，先生，再见。第8页 基础对话 BASIC DIALOGUE G:Excuse me,when does your Chinese Restaurant close?对不起，请问中餐厅什么时候打烊？W:It closes at 9:00.九点关门。G:0h,my God,its already 10:00.Im afraid the Chinese Restaurant has closed.I love Chinese food.啊，天哪，已经10点了。恐怕中餐厅已经打烊了。我喜欢中国菜。W:Would you like room service instead?There are some Chinese food items in the room service menu.We provide room service till 12:00 p.m.您想要房内用膳服务吗？房内用膳服务菜单上有些中国菜。该项服务一直能够到晚上12点钟。G:I see.Thank you.我明白了。谢谢 第9页 基础对话 BASIC DIALOGUE Stranger:Excuse me,sir.But could you please show me the way to the nearest bank?对不起，先生。您能告诉我离这儿最近银行怎么走吗？Wang:Sure.Its not very far from here.Go straight ahead along this street and turn left when you see a junction.当然能够。银行离这里不远。沿着这条街向前走。当看到一个路口时左拐弯。Stranger:How long does it take to walk there?步行去需要多少时间？Wang:Fifteen to twenty minutes,I guess.But you can take Bus No.5 and get off at the second stop.我猜测要花15到20分钟。不过你能够坐5路车去，到第二站下车。Stranger:I think Ill take a bus.Thank you very much.我想我乘公共汽车去。非常感激。Wang:You are welcome.不用谢。第10页WORDS AND EXPRESSIONS 单词和短语public area 公共区域 business area营业场所 toilet(W.C.)n 厕所to go straight直走 turn left左拐 elevator(lift)n 电梯corridorn 走廊 excellenta 极好 opposite to在对面 provide v.提供 instead adv代替，顶替 enjoy oneself 过（用）得愉快 Chinese Restaurant中餐厅 block n 街区 advertisement n 广告get off 下车 opposite a 相反，反方向 traffic lights 红绿灯 much obliged 非常感激第11页WORDS AND EXPRESSIONS 单词和短语 mug n（有柄）大杯 fail v 失败accident n 事故 serious a 严重，严厉ankle n 脚踝recover v 恢复，康复air-conditioner n 空调menu n.菜单dessert n.甜品fantastic a.好极compliment n.恭维话banquet n.宴会第12页WORDS AND EXPRESSIONS 单词和短语particulara 尤其fondnessn 兴趣；喜欢variousa 各种各样entrancen 入口salmonn.三文鱼terrifica.棒极delighteda.高兴，高兴fancyn.喜欢，癖好table tennis乒乓球第13页WORDS AND EXPRESSIONS 单词和短语checking-savings account 支票储蓄帐户deposit n 存款open an account 开帐户Minimum a.最小，最低fill in(out)the form 填写表格draw on account提取存款the current rate for RMB人民币现价exchange rate兑换率Euron 欧元Exchange memo水单，兑换单第14页WORDS AND EXPRESSIONS 单词和短语airmail n 航空信 surface mail平信 register v 挂号，登记 ordinary a.普通 drop v 投（信）pillar-box n 邮筒postage n 邮资 overweight a.超重package n 包裹 weighv 称重量money order(postal order)汇票 recipient n 收款人legibly adv易读地，字迹清楚地abbreviate v 编写initial n 姓名或字起首字母reverse a 反面，后面remarks n 附言，评论properly 正确，适当第15页 基础对话 BASIC DIALOGUE G:Hello,waiter.您好，服务员。W:Just a minute please,madam.夫人，请稍等。Sorry to have kept you waiting,madam.对不起，夫人，让您久等了。G:Thats OK.Can you get me one more mug of beer?没关系。能否请您给我再来一杯啤酒？W:I beg your pardon?对不起，您说什么？G:0ne more mug of beer,please.请再来一杯啤酒。W:0ne moment,please.Ill get it for you right away.请稍等。我马上给您送来。第16页 基础对话 BASIC DIALOGUE G:Excuse me,but when does the Chinese Restaurant close?对不起，请问中餐厅什么时候打烊？W:It closes at around 9:00,Mr Brown.布朗先生，9点左右打烊。G:Its 8:45 and the Chinese Restaurant will close in 15 minutes.But my friend will not be able to arrive here before 9:15.现在8：45，中餐厅15分钟后打烊。不过我朋友9：15之前还到不了。W:Dont worry.Ill call the restaurant and book a table for you for 9:30.别着急。我来给中餐厅打个电话，给您订一桌9：30。G:Thank you.谢谢。第17页 基础对话 BASIC DIALOGUE W:Good morning,Mr Scott.司各特先生，早晨好。G:Morning,Xiao Wu.Im leaving for Shanghai for seeing my wife.My wife is expecting me there.小吴，早晨好。我马上要去上海过生日。我太太在那边等我。W:Happy birthday to you,and please remember me to Mrs Scott.生日高兴。代我向司各特太太问好。G:Thank you,I will.See you next time.谢谢，我会。再见。W:Good bye,Mr Scott.Have a nice trip.司各特先生，再见。祝旅途愉快。第18页 基础对话 BASIC DIALOGUE W:Good evening,sir.Can I help you?先生，晚上好。要帮忙吗？G:Yes.A table for two.是。我要一张两人桌。W:How about a window table over there?那边靠窗座位怎么样？G:Thats marvelous.太好了。第19页基础对话 BASIC DIALOGUEW:How would you like your beef done?您喜欢您牛排怎么烧？G:Both medium well.来两份适中偏熟。W:Yes,sir.Would you like to have some dessert?好，先生。要来些甜点吗？G:No,thanks.不要了，谢谢。第20页基础对话 BASIC DIALOGUEW:What do you think of the food served here?您以为这里餐饮服务怎样？G:The food served is not bad and the service is fantastic.饭菜味美，服务上乘。W:Thank you for your compliments.谢谢赞美。第21页基础对话 BASIC DIALOGUEG:Wheres the Banquet Reservation Office?宴会预订处于哪里？W:It is at the entrance of the restaurant.在餐厅入口处。G:Thank you.谢谢。W:Is there anything I can do for you?有什么需要我帮忙吗？G:No,thanks.Ill go there and reserve a dinner by myself.不用了，谢谢。我去那边预订。W:Have a nice weekend.周末愉快。G:The same to you.周末愉快。第22页基础对话 BASIC DIALOGUEM:Good afternoon,Human Resources Department.Mary speaking.May I help you?下午好，人力资源部。我是玛丽。要我帮忙吗？F:Frank speaking.Could I speak to Mr Brown,please?我是弗兰克。请问我能够跟布朗先生说话吗？M:Im sorry,Mr Frank,but Mr Brown is not at his desk at the moment.Ill ask him to ring you up later.Would you like to leave your telephone number?对不起，弗兰克先生，布朗先生现在不在办公室。我请他过会儿给您去电话。请把您电话号码留给我好吗？F:Yes,my phone number is 635-567-79.好，我电话号码是63556779。M:635-567-79.Ill be sure to ask Mr Brown to call you back,Mr Frank.635-567-79。弗兰克先生，我一定告诉布朗先生给您去电话。第23页基础对话 BASIC DIALOGUE-His carelessness makes me angry.他粗心使我很生气。-Very sorry,but he didnt mean that.很对不起，他不是有意。-Do you mind my opening the window?您介意我开窗吗？-Yes.Better keep the window closed.是，我介意。最好别开窗。-Im displeased with your service.我对你们服务很不满意。-Awfully sorry,well be sure to do better next time.实在对不起，我们下次一定做好些。第24页基础对话 BASIC DIALOGUE-Im keen on table tennis.我喜欢打乒乓球。-There is table tennis on the five floor.5层楼可打乒乓球。-I care for(go for)seafood.我喜欢吃海鲜。-We have various seafood at the entrance of the restaurant.这餐厅入口处我们有各种各样海鲜。-I love(like,enjoy)salmon.我喜欢吃三文鱼。-Would you like salmon tonight?你今晚想吃三文鱼吗？第25页基础对话 BASIC DIALOGUE-This is what I wanted.这正是我想要。-Congratulations.恭喜恭喜。-Oh,thats fantastic(wonderful,terrific,marvelous,great)!啊，太棒了！-Im glad you like it.我很高兴您喜欢它。-We are happy(comfortable,good)here.我们在这里很高兴（很舒适，很好）。-Im glad(happy,delighted)to hear that.听到这消息我很高兴。第26页基础对话 BASIC DIALOGUEA:Good afternoon,Miss.小姐，下午好。B:Good afternoon.Can I have 500 US dollars worth of RMB?下午好。能否给我换500美元人民币？A:Yes,of course.当然能够。B:Would you please tell me the current rate for RMB?请告诉我人民币现价，好吗？A:Please wait a minute.Ill find out the exchange rate between US dollars and RMB.请等一下。我来查一查美元与人民币之间兑换率。Its 820 yuan for 100 US dollars.100美元能够兑换820元人民币。B:Thank you very much.谢谢。A:Youre welcome.别客气。第27页基础对话 BASIC DIALOGUEClerk:How can I help you?能为您效劳吗？Jack:I want to send this package to Los Angeles by parcel post,please.我想把这包东西以包裹邮件寄往洛杉机。Clerk:Registered?挂号吗？Jack:Yes.对。Clerk:Ill have to weigh it first.150 yuan,please.我得先把它称一下。请付150元。Jack:Here is 200.给你 200元。Clerk:Your change,please.这是你找头。Jack:Thank you.谢谢。第28页基础对话 BASIC DIALOGUE情景情景1:客人抵店客人抵店,行李员接行李并引领至前台行李员接行李并引领至前台B:Good evening,maam.Welcome to the ABC Hotel.晚上好，女士。欢迎光临ABC饭店。G:Thank you.谢谢。B:How many pieces of luggage do you have?您有几件行李？G:Just these three.就这三件。B:Two suitcases and one bag.Is that right?两个手提箱，一个提包，对吗？G:Yes.Thats all.对，就那些。第29页基础对话 BASIC DIALOGUEB:Ill show you to the Front Desk.This way,please.我领您去前台，这边请。B:I will put your bags by the post over there.我把您提包放在那边柱子旁。G:I see,thanks.好，谢谢。B:A bellman will show you to your room when you have finished checking-in.您登记完了之后将会有应接服务员领您去您房间。G:OK.Fine.很好。B:Please enjoy your stay.祝您愉快。第30页基础对话 BASIC DIALOGUE情景情景2:客人办理完入住手续客人办理完入住手续,行李员将行李送至客房行李员将行李送至客房 B:Good evening,maam.Ill show you to your room.晚上好，女士。由我来领您到您房间。B:You have two suitcases and one bag.Is that right?您有两个手提箱，一个提包，对吗？G:Yes,thats right.对，没错。B:Is there anything valuable or breakable in your bag?提包里有珍贵或易碎物品吗？G:Yes,theres a bottle of whisky.有。一瓶威士忌。第31页基础对话 BASIC DIALOGUEB:Could you carry this bag,maam?女士，您来拿这个提包行吗？B:Im afraid the contents might break.我怕弄碎里面东G:Sure,no problem.当然，没问题。B:Thank you,maam.May I have your room key,please?谢谢您，女士。请把您房间钥匙交给我好吗？G:Yes,here you are.好，给你。B:Thank you,maam.Your room is on the 23rd floor.谢谢您，女士。您房间在23楼。B:Please follow me.请随我来。第32页基础对话 BASIC DIALOGUE情景情景3:行李员离开客房并介绍安全出口行李员离开客房并介绍安全出口B:This is your room.After you,maam.这就是您房间。女士，您先请。B:May I put your bags here?提包能够放在这里吗？G:Sure.Just put them anywhere.当然能够，随便放在哪里都行。B:Is this the correct number of bags?行李件数对吗？G:Lets see.我看看。G:Yes,thats all.对，就这些。第33页基础对话 BASIC DIALOGUEB:Here is your room key.这是您房间钥匙。G:Wheres the emergency exit?紧急出口在哪里？B:Your nearest emergency exit is at the end of this corridor.离您最近紧急出口在楼道尽头。B:It has a green sign with only“Exit”marked on it.那里有一个绿色“Exit”标志。B:Is there anything else I can do for you?还需要我为您做些什么吗？G:No.Thank you.没有了，谢谢。B:Please enjoy your stay.祝您愉快。第34页基础对话 BASIC DIALOGUE情景情景4:客人致电行李员拿行李客人致电行李员拿行李(退房退房)BC:This is the Bell Captains Desk.May I help you?这里是服务生领班办公室，我能为您做什么？G:Im going to check out soon.我一会儿就要去结账。G:Could you pick up my luggage,please?请帮忙拿一下我行李好吗？第35页基础对话 BASIC DIALOGUEBC:Certainly,maam.May I have your room number,please?当然了，女士。能告诉我您房间号吗？G:Yes,its 2932.是2932。BC:Room 2932.2932房。BC:We will send a bellman immediately.我们这就派一名服务生去。BC:Could you wait in your room,please?请在您房间稍候。第36页基础对话 BASIC DIALOGUE情景情景5:行李员抵达客人房间行李员抵达客人房间B:Good morning,maam.Ive come for your bags.早安，女士，我来拿您行李。G:Thank you.Could you take these two suitcases,please?谢谢。请你拿这两个手提箱好吗？G:Ill bring the shoulder bag with me.我自己拿这个肩包B:Certainly,maam.Two suitcases?当然，女士。两个手提箱？G:Yes.是。第37页基础对话 BASIC DIALOGUE情景情景6:客人退房后到礼宾台取行李客人退房后到礼宾台取行李G:I asked for my bags to be picked up from my room.我让把我行李从我房间拿下来。G:Do you have them?在你们这里吗？BC:Certainly,maam.在，女士。BC:May I see your room key,please?请把房间钥匙给我看看好吗？G:I dont have it.Ive already checked out.我没有钥匙，我已经退房了。第38页基础对话 BASIC DIALOGUEBC:I see.May I see your final bill then,maam?明白了。能看一下您离店账单吗，女士？G:Sure,here you are.当然，给你。BC:Thank you,maam.谢谢，女士。BC:A bellman will bring your bags.Just a moment,please.服务生会给您拿您行李，请稍候。第39页基础对话 BASIC DIALOGUE情景情景7:客人到礼宾台存放行李客人到礼宾台存放行李G:Id like to leave this with you.我想把这个放在你们这里B:Certainly,maam.Is there anything valuable or breakable in your bag?当然能够，女士。您提包里有珍贵或易碎物品吗G:No.没有。B:Thank you.Here is your tag,No.33.谢谢。这是您号牌，33号。G:When does the cloakroom close?存放处什么时间关门？B:This cloakroom is open until 9 p.m.存放处一直开到晚上9点。第40页Reserving/Booking a Roomvocabulary:预定v.reserve/book n.reservationmake a reservation客房预定部Room Reservations确认v.confirm n.confirmation取消v.cancel n.cancellation客户client空房间vacancyvacant room大批订房block booking套房单人房双人房suite/single room/double room双人对床房twin room三人房（双人房内加一床）triple room总统套房executive suitewith/without bath带/不带浴室with shower带淋浴宽大 spacious旺季peak season价格，费用 rate 折扣 discount第41页基础对话 BASIC DIALOGUE情景情景8:预订预订C:Good morning.This is Room Reservations.May I help you?早安。这里是房间预订处，我能为您做什么？G:Yes.Id like to reserve a room.我想订一个房间。C:Thank you,sir.For which date?谢谢，先生。定哪天？G:From October 15th.十月十五号。C:For how many nights?订几天呢？G:For three nights.三天。第42页基础对话 BASIC DIALOGUEC:How many guests will there be in your party?随同您来有几位客人？G:Just my wife and myself.就我太太和我。C:Which kind of room would you prefer,a double or a twin?我们有大床间和双人间，您要订哪种?G:A twin please.双人间。C:Could you hold the line,please?请别挂电话。C:Ill check our room availability for those days.我查一下那几天还有没有房间。第43页基础对话 BASIC DIALOGUE情景情景10:预订预订C:Good morning.This is Room Reservations.May I help you?早安。这里是房间预订处，我能为您做什么？G:Yes.Id like to reserve a room.我想订一个房间。C:Which kind of room would you prefer,a double or a twin?我们有大床间和双人间，您要订哪种?G:A twin please.双人间。C:We have a twin at 250￥and at 350￥.Which would you prefer?双人间有房价为250元和350元两种，您要订哪种？第44页基础对话 BASIC DIALOGUEG:Well take the one at 350.我们要350。C:Certainly,sir.May I have your name and initials,please?当然能够，先生。请问您名字和缩写？G:Yes,its Carruthers.T.E.好，我名字是Carruthers.T.E.。C:How do you spell that,please?请问怎么拼写？G:C,A,double R,U,T,H,E,R,S.C,A,双写R,U,T,H,E,R,S。C:Mr.Carruthers.May I have your phone number,please?Carruthers先生，请问您电话号码？第45页基础对话 BASIC DIALOGUEG:Yes,the number is 06-321-2345.电话号码是06-321-2345。C:06-321-2345.Is this your home phone number?06-321-2345。这是您家中电话吗？G:Yes,it is.是。C:What time do you expect to arrive,sir?您预计什么时间抵达，先生？G:Oh,around 6 p.m.,I suppose.哦，我想大约下午6点钟第46页基础对话 BASIC DIALOGUE情景情景11:外部客人致电在店客人外部客人致电在店客人C:Good morning.This is the Information Desk.May I help you?早安。这里是服务台，我能为您做什么？G:Yes.Id like to speak to Mr.John Crowe.我想跟John Crowe先生讲话。G:Could you tell me his room number?您能告诉我他房间号吗？第47页基础对话 BASIC DIALOGUEC:Certainly,sir.How do you spell his last name,please?当然能够，先生。请问怎么拼写他姓氏？G:C,R,O,W,E.C,R,O,W,E.C:Thank you,sir.Just a moment,please.谢谢，先生。请稍候。G:Yes.好。C:Ill transfer your call.Could you hold the line,please?我把您电话转接过去，请别挂机。第48页基础对话 BASIC DIALOGUE情景情景12:接听电话接听电话为客人留言为客人留言C:This is Information Desk.May I help you?这里是服务台，我能为您做什么？G:I tried to contact Mr.Gulbenkian in Room 834 but he was out.我想与834房Gulbenkian联络，不过他外出了G:Could you take a message for him,please?请你给他留个信，好吗？C:Certainly,sir.For Mr.Gulbenkian in Room 834.当然能够，先生。给834房Gulbenkian。第49页基础对话 BASIC DIALOGUEC:Who is this calling,please?请问您贵姓？G:Yes.My name is James Ellens.我叫James Ellens。C:Mr.Ellens.Go ahead,please.请继续，Ellens先生。G:Could you ask him to call me back as soon as he arrives at the hotel?请让他回到酒店给我回电话，能够吗？C:Certainly,sir.当然，先生。C:Is that the message?留言就这些吗？第50页基础对话 BASIC DIALOGUEG:Yes,thats all.就这些。C:Certainly,sir.I will repeat your message.好，先生。我重复一下您留言。C:The message is for Mr.Gulbenkian in Room 834 from Mr.James Ellens.留言是James Ellens先生给834房Gulbenkian先生。C:Please call him back when you arrive at the hotel.请您到酒店时给他回电话。C:Is that correct?对吗？G:Thats right.很对。第51页基础对话 BASIC DIALOGUE情景情景13:解答客人问询解答客人问询G:Could you please tell