新编实用英语第四版Unitfourhotelservice省公共课一等奖全国赛课获奖课件.pptx

Unit|Unit|FourFourUnit|FourHotel Service第1页Unit|Unit|FourFourUnitGoals:UnitGoals:WhatYouShouldLearntoDoWhatYouShouldLearntoDo1.Book a hotel room and services2.Check in/out at a hotel3.Fill in a reservation form4.Fill in a room reservation cardWhatYouShouldKnowAboutWhatYouShouldKnowAbout1.Hotel services in the USA2.Relative clauses第2页Unit|Unit|FourFourContentsSectionSectionAppreciatingAppreciatingCultureTipsCultureTipsSectionMaintainingaMaintainingaSharpEyeSharpEyeSectionTalkingFaceTalkingFacetoFacetoFaceSectionBeingAllBeingAllEarsEarsSectionTryingYourHandTryingYourHand第3页Unit|Unit|FourFourSection Talking Face to FaceImitatingImitatingMini-talksMini-talksSpeakandReciteSpeakandPerformStudyandImitateImitateandPerformActingouttheTasksActingouttheTasksStudyingBusinessCardsStudyingBusinessCardsFollowingSampleDialoguesFollowingSampleDialoguesPuttingLanguagetoUsePuttingLanguagetoUseSpeakandCompleteSpeakandCommunicateSpeakandTranslate第4页Unit|Unit|FourFour1)May I book a room for three nights?Receptionist:Goodevening,PeaceHotelReservation.MayIhelpyou?Lynda:Yes,mayIbooktwodoubleroomsforthreenights?Receptionist:Sure.Couldyougivemeyournameandtelephonenumber,please?Lynda:ItsLyndaMiller.Thetelephonenumberis854-1742.2)I have made a room reservation here.Jane:Goodevening.Ihavemadearoomreservationhere.Clerk:Letmecheck.Yes,thereitis.Asingleroomforonenight.Jane:Yes,Imleavingtomorrow.Clerk:Thenyouhavetocheckoutbefore2oclockP.M.SECTION I Talking Face to FaceSECTION I Talking Face to FaceImitatingMini-talksImitatingMini-talksSpeakandRecite1Workinpairs.Lookatthepictureandrecitethefollowingmini-talksformakingreservationsorcheckingintoahotel.BackUnit|Unit|FourFour第5页Unit|Unit|FourFour3)Would you please show me your passport?Catherine:Iwouldliketostayinthishotelforacoupleofdays.Receptionist:Welcome.Wouldyoupleaseshowmeyourpassport?Catherine:Hereyouare.Receptionist:Thankyou,andhereistheregistrationformforyoutofillin.4)Im Awfully sorry.Tom:Idliketobookasingleroomfortwonights.Receptionist:Imawfullysorry.Wedonthaveanyroomavailablenow.Tom:Noproblem.Illtrysomeotherhotelsnearby.Receptionist:Goodbye!5)May I pay by travelers check?Susan:Goodmorning.Iwouldliketocheckout.Receptionist:Allright,pleaseshowmeyourroomcard.Susan:Hereyouare.MayIpaybytravelerscheck?Receptionist:Ofcourse.Signyournamehere,please.WindowonKeyWordsBack结账离去结账离去 非常地非常地 空闲空闲 旅行支票旅行支票第6页Unit|Unit|FourFourSpeakandPerformActingouttheTasksActingouttheTasks2Workinpairsandactoutthetasksbyfollowingtheabovemini-talks.1Task:YouareleavingforNewYorknextweek.Makeareservationwithahoteltherebytelephone.5Task:Youwanttocheckoutofahotelafteraweeksstaythere.Back3Task:Youcometoahotelandaskforasingleroomwithagoodview.4Task:Youwanttobookahotelroombutyourbookingdeniedforthepeakseason.2Task:Youwanttocheckintoahotelwhereyouhavealreadymadeareservation.RefertotheDataBankintheWorkbookformorerelevantexpressions.第7页Unit|Unit|FourFourStudyingHotelStudyingHotelAdsAdsStudyandImitate3Hotelsusuallyadvertiseinnewspaperstoattractguests.Nowlookatthefollowingadvertisementsandtrytousetheinformationintheminyourface-to-facetalks.Back第8页Unit|Unit|FourFourBack第9页Unit|Unit|FourFour1)IWouldLiketoBookaDoubleRoomReceptionist:HolidayHotel,Reservations.MayIhelpyou?Guest:Yes.Iwouldliketobookadoubleroomformyfamily.Receptionist:Allright.Forwhichdates,please?Guest:Nextweekend.ThatisforMay18thand19th.Receptionist:Letmecheckifwehavearoomavailablethen.Oh,yes,wedo.Guest:Good.Iwouldliketohaveanon-smokingroom.Receptionist:Therearemanynon-smokingroomsavailableinourhotel.MayIhaveyourname,please?Guest:CharlesWilson.Bytheway,doyouhaveanygolfcourse(高尔夫球场)nearby?Receptionist:Sorry,butwehaveaswimmingpool,andweprovidesomeotherservices.Guest:Thatsfine.ShallIsendyouadeposit?Receptionist:No,youdonthaveto,youmaypayonarrival.FollowingSampleDialoguesFollowingSampleDialoguesImitateandPerform4Readthefollowingsampledialoguesandtrytoperformyourowntasks.BackUnit|Unit|FourFour第10页Unit|Unit|FourFour2)IHaveaReservationwithYouReceptionist:Goodevening!WelcometoVillageGreenInn.WhatcanIdoforyou,sir?Guest:Ihaveareservationwithyou.Receptionist:MayIhaveyourname,please?Guest:TomAddison.Receptionist:Yes,Mr.Addison.MayIhavealookatyourpassport,please?Guest:OK,hereyouare.Receptionist:Wouldyoupleasefillouttheregistrationform?Guest:Allright.Whatstherateforonepersonpernight?Receptionist:$69.Guest:Doyouaccepttravelerschecks?Receptionist:Sure.HereisthekeycardtoRoom4312.Thebell-man(接待员)willshowyoutheway.Guest:Thanks.Iwillbeleavingtomorrow.WhenshallIcheckout?Receptionist:Anytimebefore11:00A.M.Guest:Allright.Illrememberthat.BackUnit|Unit|FourFour第11页Unit|Unit|FourFourPuttingLanguagetoUsePuttingLanguagetoUseSpeakandComplete5Imagineyourforeignclientiscomingforabusinesstalkandyouaremakingareservationatahotelforhim.Completethefollowingconversationwiththereceptionistbyfillingintheblanks.You:Idliketobookasingleroomwithshowerformyfriend,Mr.GeorgeSmith.Receptionist:Allright.Onwhich1_,please?You:Onthe20thofthismonth.Receptionist:Howlongwillhebe2_?You:Imnotquitesure,butitcouldbeabout3_.Receptionist:Thenwecanconfirm4_fromthe20thtothe27th.You:Fine.Howmuchdoyou5_forasingleroomwithbreakfast?Receptionist:Forasingleroomforonenight,the6_wouldbe380yuan.You:ShallIleavea7_？Receptionist:No,butremembertoconfirmit8_yourfriendcomes.You:Allright.Backdatestayinga weeka room chargehotel costdepositbeforeUnit|Unit|FourFour第12页Unit|Unit|FourFourReceptionist:Goodevening!WelcometoVillageInn.WhatcanIdoforyou?You:_.(我在这儿预订了房间。)Receptionist:MayIhaveyourname,please?You:ImTomAddison.Receptionist:Yes,Mr.Addison.Youvemadeareservationforonesingleroom.2_?(我能够看一下您护照吗？)You:Hereyouare.SpeakandTranslate6Imagineyouarecheckinginatahotel.Youaretalkingwiththereceptionist.FillintheblanksaccordingtotheChineseversionprovided.May I have a look at your passportI have a reservation with youBackUnit|Unit|FourFour第13页Unit|Unit|FourFourReceptionist:3_?(请您填一下这张记录表好吗？)You:Hereitis.Isitallright?Receptionist:Yes,thanks.4_.(这是5012房房卡。)You:CanIgotomyroomnow?Receptionist:Sure,5_.(接待员会给您带路。)You:Thanks.SpeakandTranslate6Imagineyouarecheckinginatahotel.Youaretalkingwiththereceptionist.FillintheblanksaccordingtotheChineseversionprovided.BackThe bell-man will show you the wayWould you please fill out the registration formHere is the key card to Room 5012Unit|Unit|FourFour第14页Unit|Unit|FourFourSpeakandCommunicate7Imagineyouarecheckingoutatahotel.Playyourroleaccordingtothecluesgiveninbrackets.1 I would like to check out.2 You checked in three days ago.3 How much is the rate/rent per night?4 How are you going to pay,in cash or by credit card?5 Here is the change,$23.Receptionist:Goodmorning.CanIhelpyou,madam?You:1(表示要结账。)Receptionist:OK.Wouldyoupleasetellmeyournameandroomnumber?You:NancyBirley,Room4608.Receptionist:Yes,MissBirley.2(说明客人是三天前入住。)You:Thatsright.3(问询每晚房费是多少。)Receptionist:$59pernight.Youstayedherefor3days,thatis$177.4(问询客人怎样付款。)You:Incash,please.Hereyouare,$200.Receptionist:Thankyou.5(向客人交代所找零钱。)BackUnit|Unit|FourFour第15页Unit|Unit|FourFourSECTION SECTION IIII Being All Ears Being All EarsLearningSentencesforWorkplaceLearningSentencesforWorkplaceCommunicationCommunicationListenandRepeatListenandMatchListenandTranslateHandlingaDialogueHandlingaDialogueListenandDecodeUnderstandingaShortSpeech/UnderstandingaShortSpeech/TalkTalkListenandCompleteListenandMatchListenandAnswerListenandCompleteListenandAnswer第16页Unit|Unit|FourFourSECTION SECTION II Being All EarsBeing All EarsLearningSentencesforWorkplaceCommunicationLearningSentencesforWorkplaceCommunicationListenandRepeat1Listentotentopic-relatedEnglishsentencesforworkplacecommunicationcross-referencedwiththeirChinesetranslationandtrytorememberthem.Back第17页Unit|Unit|FourFourWindowonKeyWordsdoubleroom双人房间双人房间checkinto/out入住退房入住退房Back第18页Unit|Unit|FourFourListenandMatch2Listenagaintotheabovesentencesrearrangedinsequence,andthenmatchthemwiththeirChinesetranslation.1)a.我要先寄付押金吗？2)b.您是用信用卡还是现金支付？3)c.我能够订一个双人房间吗？4)d.你们接收旅行支票吗？5)e.早晨好。假日旅馆客房部。6)f.这里单人房间一天多少钱？7)g.你什么时候入住酒店？8)h.下午两点前你要结账退房。9)i.请问明天你们是否有单人空房间？10)j.很抱歉，我们现在没有空房。gibhdejfacBack第19页Unit|Unit|FourFourListenandTranslate3Listentotentopic-relatedEnglishsentencesforworkplacecommunicationandtranslatethemintoChineseorally.Back1)1)我能够在你们酒店预订房间吗？我能够在你们酒店预订房间吗？2)2)我想办理入住手续。我想办理入住手续。3)3)您想要什么样房间？您想要什么样房间？4)4)请给我看一下您身份证或者护照好吗？请给我看一下您身份证或者护照好吗？5)5)您要在这里住多久？您要在这里住多久？6)6)单人房间一晚多少钱？单人房间一晚多少钱？7)7)你想怎样付账？你想怎样付账？8)8)对不起，我们今晚没有空房了。对不起，我们今晚没有空房了。9)9)我想要一个有双人床房间。我想要一个有双人床房间。10)10)房费里包含早餐吗？房费里包含早餐吗？第20页Unit|Unit|FourFour1)MayIhaveareservationinyourhotel?2)Iwouldliketocheckin)3)Whatkindofroomdoyouwant?4)WouldyoupleaseshowmeyourIDcardorpassport?5)Howlongwillyoustayhere?6)Howmuchdoyouchargeforasingleroomonenight?7)Howdoyouwanttopay?8)Sorry,wedonthaveanyroomavailablefortonight.9)Iwantaroomwithadoublebed.10)Isbreakfastincludedinthebill?Script:Script:Back第21页Unit|Unit|FourFourTomJohnsoncametoahotel.Hewantedtostayinasingleroomwith1bath,agoodview,balcony.Hemadethereservation2athome,attheairport,attherailwaystation.Afterhearrivedandcheckedinatthehotel,hefilledoutaregistration3card,form,noteandgotthekeytohisroom.Hisroomnumberwas4532,235,352.Breakfastwas5included,charged,paidinthebill,whichwas6served,made,cookedforseveralhoursinthemorning.Tomwouldpayforthehotel7meal,services,costwhenhecheckedout.Thereceptionisthopedthathewould8like,please,enjoyhimselfduringhisstaythere.HandlingaDialogueHandlingaDialogueListenandDecode4Listentoadialogueanddecodethemessagebyfindingthecorrectchoicesgiveninbracketsaccordingtowhatyouhaveheard.ScriptScriptBackUnit|Unit|FourFour第22页Unit|Unit|FourFourReceptionist:Hi,sir,mayIhelpyou?Client:Yes,Idlikeasingleroomwithbathjustforacoupleofnights.Receptionist:Haveyoumadeareservation?Client:Yes,Ihave.Imadeitjustnowattheairport.Receptionist:MayIhaveyourname,please?Client:Yes.MynameisTomJohnson.Receptionist:Oh,yes,Mr.Johnson.Wehaveyourreservationhere.Wouldyoupleasefilloutthisregistrationcard?Client:Certainly.Receptionist:Yourroomnumberis235,onthesecondfloor.Hereisthekeytoyourroom.Client:Thankyou.WhendoIpayfortheroom?Receptionist:Youcanpaywhenyoucheckout.Client:Bytheway,doesthepriceincludebreakfast?Receptionist:Yes.Breakfastwillbeservedfrom7A.M.to10A.M.Client:Whereisit?Receptionist:Itsonthegroundfloorontheleft.Client:Itsverykindofyou.Thankyouagain.Receptionist:Youarewelcome.Enjoyyourselfandhaveapleasantstay.Script:Script:BackUnit|Unit|FourFour第23页Unit|Unit|FourFourListenandAnswer5Listentothedialogueagainandthenanswerthefollowingquestionsorally.Back1)WhatkindofroomdidTomintendtostayin?2)WheredidTommaketheroomreservation?3)OnwhichfloorwasTomroom?4)Wherewasbreakfastserved?5)Howlongwasbreakfastservedeveryday?Asingleroomwithbath.Attheairport.Onthesecondfloor.Onthegroundfloor.For3hours.第24页Unit|Unit|FourFourReceptionist:Hello,sir.MayIhelpyou?Client:Yes,Iwouldlikeasingleroomwithbathjustforacoupleofnights.Receptionist:Haveyoumadeareservation?Client:Yes,Ihave.1_.Receptionist:MayIhaveyourname,please?Client:Yes,2_.Receptionist:Oh,yes,Mr.Johnson.Wehaveyourreservationhere.Wouldyoupleasefilloutthisregistrationcard?Client:Certainly.ListenandComplete6Listentothedialogueforthelasttimeandfillintheblanksaccordingtowhatyouhaveheard.my name is Tom JohnsonI made it just now at the airportBack第25页Unit|Unit|FourFourReceptionist:Yourroomnumberis235,onthesecondfloor.Hereisthekeytoyourroom.Client:Thankyou.WhendoIpayfortheroom?Receptionist:3_.Client:Bytheway,doesthepriceincludebreakfast?Receptionist:4_.Client:Whereisthedininghall?Receptionist:5_.Client:Itsverykindofyou.Thankyouagain.Receptionist:Youarewelcome.Enjoyyourselfandhaveapleasantstay.ListenandComplete6Listentothedialogueforthelasttimeandfillintheblanksaccordingtowhatyouhaveheard.BackIt is on the ground floor on the leftYou can pay when you check outYes.Breakfast will be served from 7 A.M.to 10 A.M.第26页Unit|Unit|FourFourWelcome to Courtyard Hotel.It is our pleasure to welcome you as ourguestandtowishyoua1_stayhere.Itisveryimportanttousthatyourstayshouldbeas2_andasenjoyableaspossible.Wetakegreat3_inprovidingourguestswiththehighestlevelsofprofessional4_andhospitality.Anditisourgoalto5_yourexpectations.Acomfortablestayisalwaysamoreproductiveone.Soifthereisanythingwecandotomakeyournexttripmorepleasurable,6_totellusaboutit.Toshareyourfeedback,7_toreachthefrontdeskor8_thecommentcardinyourroomandgiveittoa9_ofourstaff.Thankyouforyour10_ourhotel.UnderstandingaShortSpeech/TalkUnderstandingaShortSpeech/TalkListenandComplete7Listentoashortspeechtwiceandduringthesecondlistening,putbackthemissingwordsintheblanks.Backchoosingpleasantcomfortable pride servicemeetfeel free dial 0fill out member 第27页Unit|Unit|FourFoura.greatviewoftheseab.beautifulgardenc.sportsfacilitiesd.professionalservicea.essentialb.profitablec.interestingd.meaningfulColumnAColumnBListenandMatch8ListentothehotelscallforcommentsagainandmatchtheinformationinColumnAwiththechoicesinColumnB.1)Thehoteltakesitsguestscomfortas_.2)Thehotelisproudofits_.Back第28页Unit|Unit|FourFoura.attractmorebusinessmenb.providemoreroomsc.meettheguestsexpectationsd.makethehotelwell-plainingtothereceptiondeskc.contactingtheoperatord.fillinginacommentcarda.tripb.meetingc.appointmentd.partyColumnAColumnBBack3)Thegoalofthehotelisto_.4)Thehotelisreadytoofferservicefortheguestsnext_.5)Theguestsarewelcometoleavetheircommentsontheserviceby_.第29页Unit|Unit|FourFourListenandAnswer9Writeoutthegeneralideaoftheshortspeechinoneparagraphbyansweringthefollowingquestions.Back1)Whoismakingthehotelscallforcomments?2)Fromwhomdoesthespeakerwanttogetthecomments?3)Whatisthehotelstoppriorityinservingthecustomers?The hotel management.The speaker is seeking comments from the staying guests.The hotel takes quality service as its top priority.第30页Unit|Unit|FourFourListenandAnswer9Writeoutthegeneralideaoftheshortspeechinoneparagraphbyansweringthefollowingquestions.Back4)Whatkindofserviceisthehoteltryingtoprovide?5)Howcantheguestscommentsbepassedontothehotelmanagement?GeneralideaGeneralideaThe hotel tries to provide the highest level of professional service.The guests may phone the front desk or fill in the comment card and leave it with any staff member of the hotel.第31页Unit|Unit|FourFourThe hotel management is seeking comments from the stayingguests.Itsaysthatthehoteltakesqualityserviceasitstoppriority.Thehoteltriestoprovidethehighestlevelofprofessionalserviceandhospitality in order to meet the guests expectations.The hotelmanagementinvitesthegueststogivetheircommentsforimprovingthehotelservice.Theguestsmayphonethefrontdeskorfillinthecommentcardandleaveitwithanystaffmemberofthehotel.Generalidea:Generalidea:Back第32页Unit|Unit|FourFourSECTION SECTION IIIIII Trying Your Hand Trying Your HandPracticingAppliedWritingPracticingAppliedWritingWriteandSimulateWriteandCreateWritingSentencesandReviewingWritingSentencesandReviewingGrammarGrammarWriteandCorrectMistakesWriteandTranslateWriteandDescribeaPictureWriteandApplyRules第33页Unit|Unit|FourFourSECTION SECTION IIIIII Trying Your Hand Trying Your HandPracticingAppliedWritingPracticingAppliedWritingWriteandSimulate1Readthefollowingtwosamplesofroomreservationsandlearntowriteyourown.BackUnit|Unit|F