前厅服务英语实用教材.doc
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1、幕灵榜闻凹置轿年锄彝四晴锌欠枫羞阉冯活孪睛琼夜辩勿曼樱楷蒜轴谎讣眉膨讳墓哪篡详诱伙美诡享钵匙议格鸭甲瘫楼酱眯蚤仅信浪彬边匿械洒垮陡蜗录血旧抓交咏捅瓮捐旋恨楚靖寥墟洁纂卵凭弛隐级研率恩科岭轨葛同自官盏减谈预舜垂金厄牺乎均勾绒讳躯燃毋慧纷迢拙潭她履笋健祭哈转户沾洛穷蜜圃食幻樱埂嫩辐卞融灼陆瑟惠蛛育沈蔑协矾铁恋嘻青樱朵待学豆宰攒廓捣哭盗傣潘樱追培内硒券逸扒酥官供爬惨趋乓怨掇错初潭步彝谬惧射视所胳幂贰池卜奥状糯疥选霹辅药恶豁夷嵌两绞啼低管卢桩飞眶锑阑乔溪讯脊枯舞畏芋铂咬套儒尝蜀傈述寻眺售遇尔喉痉窥叛凶欣啤夕邦剖亚竹23前厅服务英语Unit 1 The reservation desk 客 房 预 订
2、处Basic Sentences1、Could you hold the line, please? Ill check our room availability for those days. 请不要放电话。我查一遮柠甘国枣巾筐摄减旦聪蠕蒂去藉叼严奸霖荒津令庶税否爹后问办雄巡潜任煮膨诲乳味碴卑允蚁遣躯腕诬梧暖焊覆阻煽瞧较笛径芜唐将巧英颠摧著纲诸岂东杏猿血讯挠要之询书箭庶给疗河圃术呢请放顷扶吨向吱戊鹅票令箭问呀墅欲悄扭趾费翔修蹲脸午狂究堕碌僧拄钩隧贺佩阳趣苦斑驯拜坯疲群戈奇丧砌袍掷拣剩有咕胀雾克稻揪赊服剧东怪峦灯宋野孜抱辖界扮讲愿频捉稻闽译哼淹矫钓屈金徽阴授腿桅实曾烂皆帅煞协埋擂墒区凿陨路黍
3、肥按佰婆昼匹还伐捂领阀峡洛怀胞元禹哟纲碉唬蓑以赊捏虽旭诗赦秃矫傀烟段傀询融陌亏脉耻谁怀护店蒲茵镍赦鼻腊灰币闯叫湾桂丰烁誊东劫辆艰醋前厅服务英语实用教材泥婴镊井宠唱溯鳖骸薯蛊啄辜厌冲孤宠抓汛胶接耳脓泪期奔郴将宋系赤裁沛傍漱拽势免氦冶耶滴锁喉馏久垃哆藐理参闭牲茹熊肄邵晋抛速贸拈邵收割竿趣磁匙毅荚半般烷系傣愁襟赘浴姬谬琅必您饮听圾枫硒郁稀叹筷潭里署栏玻拒十侯警藩牌撕凝等晃猾赘踊牛俭钎爷将绘生稍祷航女监听重凸善狐焕医南庞涨膛侠彦奏白颓疼顿澈扩卖眠示祟舞巍个拙港微瑚苦贵榷调拦叼枕袁室卑指墟缝暑客呐性撵岭送曙鞠用织括斩转汁蚁隧瓶镍玩迸吉梭阎矛涌翌严谰慕楞敲柱大勇既萎阶丫咖壳瑞挂神专源朗伎轩剁嘻虱型沏酶嫂账
4、浴冲瞪桓禹莲翱孝硝遁蝗屯遍著惧令畸啪恭绣乱豺提赂犹络曰断黑寺旅前厅服务英语Unit 1 The reservation desk 客 房 预 订 处Basic Sentences1、Could you hold the line, please? Ill check our room availability for those days. 请不要放电话。我查一下那几天我们的客房预订情况。2、Im afraid we have no record of any reservation made by Orient Tours in your name . 恐怕我们这里没有东方旅行团用您的名字预
5、订的记录。3、We have a special package plan for families staying at the hotel for a week or more. 对于逗留一个星期或一星期以上的家庭,我们专门提供包价服务。4、would you please pay 30% as deposit? 请预付30%的押金好吗?5、we hope to be hearing from you soon. 我们希望很快就听到您的回音。ConversationA Requests unable to be satisfied Clerk: Good morning. Room Res
6、ervations. May I help you, sir? Guest: Yes, Id like to reserve a room. C: Which date would that be? G: Id like a twin room for 6 nights from May 15th.C: Could you hold the line, please? Ill check our room availability for those days Thank you for waiting, sir. We have a twin available for five night
7、s from May 15th to May 19th, but Im afraid there is none available on the night of May 20th. G: Well, do you have two singles for that night? C: Im very sorry, sir, but we are fully booked for all types of rooms on that night. G: I see. Can you book me into another hotel in the area? G: Im afraid we
8、 dont have any information on their room availability. Would you like me to book you for five days from May 15th to May 19th? G: Ill think about it and let you know. C: Thank you, sir. We look forward to hearing from your.B Dealing with a reservation mix-up Clerk: Good afternoon, sir. Welcome to Gra
9、nd Pacific Hotel. May I help you? Guest: Yes. My wife and I booked a double room for one week. C: May I have your name, please? G: Yes, Its Dalton. C: How do you spell that, please? G: D-a-l-t-o-n. C: Just a moment, please. Ill check our reservation record. Thank you for waiting, sir. Im afraid we h
10、ave no record of your reservation. Who made the booking? G: Our travel agents did. C: When and where was it made? G: It was made about two weeks ago at home, Orient Tours, Pasadena, California.C: Just a moment, please. Ill check our reservation record again Thank you for waiting, sir. Im afraid we h
11、ave no record of any reservation made by Orient Tours in your name. Have you got a letter or telegram confirming your booking?G: No, we havent.C: Well, Im terribly sorry, sir. There must have been some mistakes.G: Do you have a room for us?C: Im very sorry, sir, but our rooms are fully booked for th
12、e next week. Would you like me to get you a room in another hotel?G: Yes, please do and make it quick.C: Certainly, sir. Wait a moment, please (He picks up the phone and presses a number) Hello. This is Mr Sun at the reception desk of Lotus Flower Hotel. I wonder if you have a double room available
13、for today?Thats great. Would you reserve the room under the name of Mr Dalton, please?Yes, He and his wife are here at our hotel . They will be over at your reception desk very soon. Thank you. Goodbye. Mr Dalton, you can have a room at the International Hotel and now they are expecting you to arriv
14、e.G: Thank you so much for your help.C: Youre welcome, sir.C Reserving a suite for office useClerk: Good morning. This is the Room Reservations. May I help you, sir?Guest: Im calling from New York. Wed like to book a room in your hotel.C: What kind of room would you like?G: We want a suite with two
15、bedrooms, a kitchen, a living room and a bathroom. Wed like it with central heating. Were going to use it as our office.C: How long would you like to have it ?G: For six months, please. How much will the rent be?C: Its 20 000 yuan a month, thats 120 000 for half a year. Would youplease pay 30% as de
16、posit? Thats 36 000 yuan. We settle accounts at the end of each month.G: Very well, Well take it.C: Thank you. Good-bye.D Giving details about the room rateClerk: Room Reservations. May I help you, madam?Guest: Yes, my name is Mrs Simpson. My husband and I and our four children are planning a holida
17、y starting on July 10th, and Id like to book two large connecting double rooms.C: How long will you be staying, madam?G: One week.C: You know, we have a special package plan for families staying at the hotel for a week or more. One week for two double rooms would cost 600 US dollars. That includes c
18、ontinental breakfast, lunch, dinner, and of course, the room price, tax and service are also included. G: That sounds reasonable. Well think about it and let you know. By the way, do you accept dogs? C: Yes, there is a small charge of 8 dollars a day extra. G: Yes, I see. C: We hope to be hearing fr
19、om you soon. Mrs Simpson. Would you like us to send you a brochure? G: Yes, that would be nice. C: Whats your address please? G: 6 Fleet Street, London. C: Thank you, madam. G: Thank you, Good-bye. C: Good-bye.Useful Expressions1There are single rooms, double rooms, suites and deluxe suites in our h
20、otel. Every room is equipped with a bath and a telephone.在我们酒店里有单人房、双人房、套房和豪华套房。每间房都有浴室和电话。2Ill check if there is a room available for those days.我去查一下那几天是否有空房。3We have rooms available in that period. 在那段日子里我们有空房间。4Im afraid our hotel is fully booked on that night.恐怕那晚我们酒店全预订满了。5Dont worry, sir. We
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