Unit-2-Hotel-Service(课堂PPT).ppt
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1、UNIT 2Hotel Service1You will be able to:1.help guests check in and check out in a hotel.2.help guests understand hotel instruction signs.3.help guests deal with emergencies.2Contents1Warming up3Reading and Writing5Culture Corner6My Progress Check4Extended Activities2Listening and Speaking34.No smoki
2、ng.Listen and match.1Warming up1.Be careful of the wet floor.2.Do not disturb.3.Be careful of the wet paint.5.Fire emergency exit.6.Danger!Electricity!4Listen and choose.Warming up21.The guest falls over because _.A.he is sleepyB.the floor is wet and slipperyC.he is drunk2._ hurts when he falls.A.Hi
3、s backB.His armC.His legPOOOOPKey sentences1.The floor is slippery.2.Maybe you didnt see the sign.3.May I help you to the lift?Guest:Ouch!Clerk:Whats wrong?Oh,are you OK,sir?Let me help you!Guest:Thanks!My leg hurts a little.The floor is slippery.Clerk:Sorry about that.Maybe you didnt see the sign C
4、aution:Wet floor.Guest:Oh,I see it now.I should have been more attentive.Clerk:How are you feeling now?May I help you to the lift?Guest:Im much better now.Thank you.5Learn the words and expression.Listening and Speakingcharge 收费per 每have a look at.看一看deposit 押金16Listen to the dialogue and repeat.Lis
5、tening and SpeakingReceptionist:Good morning.What can I do for you?Mr Pan:Morning.Id like a double room with a double bed for three days.Receptionist:Im very sorry,but we dont have such a room available.How about a double room with twin beds?Mr Pan:OK.What is the room rate?Receptionist:$200 per nigh
6、t.May I have a look at your passports?And please fill in this form.Mr Pan:Here you are.(a minute later)Receptionist:Thank you.Could you please leave a deposit of$600?Mr Pan:OK.Ill pay with my Visa card.Receptionist:Your room number is 1369 and here is your card key.Wish you a pleasant stay!27Answer
7、the questions.Listening and Speaking1.What room does Mr Pan want?32.What room will he stay in?3.How much does he leave for deposit?He wants a double room with a double bed.He will stay in a double room with twin beds.He leaves a deposit of$600.客人登记入住(check in)时,宾馆前台服务员要请客人出示证件,填写登记表(registration for
8、m),缴纳预付金(deposit),并把房卡或钥匙交给客人。double room:(宾馆等的)双人间。单人间是single room,套间是suite。double bed:双人床。twin beds 意思是“两张单人床”。Notes:8Complete the sentences.Listening and Speakingfill intwin bedscharge1.How much did they _ for the meal?2.Id like a double room for tonight,please.Would you like a room with _ or a d
9、ouble bed?3.May I _ your ID card?4.Please _ this form and then give it to me.have a look at4have a look atchargetwin bedsfill in9Receptionist:Good morning.Can I help you?Mr Pan:Id like to make a flight reservation to Boston on Sunday.Receptionist:1)_Mr Pan:UA 802 in the morning.Receptionist:UA 802.O
10、K.2)_Mr Pan:One.Just an economy-class seat.Whats the fare?Receptionist:A single ticket is$500 for economy-class to Boston on the morning of 15 September.3)_Mr Pan:Thats fine.Receptionist:4)_ We can deliver the ticket to your room on Saturday morning.Mr Pan:Pan Wei.Room 1369.Thank you very much.Recep
11、tionist:My pleasure.Listen and complete the dialogue.Listening and SpeakingA.May I have your name and room number?B.How many tickets do you need?D.It takes off at 9:30.C.Which flight would you like?5Which flight would you like?How many tickets do you need?It takes off at 9:30.May I have your name an
12、d room number?10Pair work.Complete the dialogue.Listening and Speaking周六上午,宾馆服务员到 1369 房间给 Mr Pan 送他预订的机票。Mr Pan:Clerk:Mr Pan:Clerk:Mr Pan:Good morning.Good morning,Mr Pan.Here is the plane ticket you booked.Thank you very much!Youre welcome.Please check to make sure this is the ticket you wanted.6M
13、r Pan:Good morning.Clerk:Good morning,Mr Pan.Here is the plane ticket you booked.Mr Pan:Thank you very much!Clerk:Youre welcome.Please check to make sure this is the ticket you wanted.Mr Pan:OK.Let me see.UA 802 to Boston,an economy-class seat.But where is the date?Clerk:There it is.The date of flig
14、ht is 15 September.It takes off at 9:30 am.Mr Pan:Oh,thats fine.Thank you so much.Clerk:My pleasure.为客人预订机票/火车票时,一定要记录客人的具体要求,如:航班号/车次、目的地、日期、舱别/铺别、数量(quantity),并请客人核实。最后,要记录客人的姓名和房间号,也可以请客人留下电话号码,以方便联系。Learning Tips11Learn the words and expressions.Reading and Writingpower outage 停电be sorry for.因为抱
15、歉be busy doing 忙于做look into 调查cause 原因relax 放松solve a problem 解决问题112Mr Pan:Hello!This is Room 1369.Theres no electricity in my room.Im in complete darkness now!Whats the matter?Receptionist:Please dont worry.The whole building is having a power outage.Were very sorry for this.Our electricians are b
16、usy looking into the cause of the accident.Mr Pan:What should we do for now?Receptionist:Calm down and relax.You will be very safe in your room,so please wait there and dont walk around.We will solve the problem as soon as possible.Mr Pan:OK.Thank you!Receptionist:Thank you for your patience.Read th
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- Unit Hotel Service 课堂 PPT
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