邮轮中级(餐饮)口试模拟题3套及答案.doc

邮轮中级（餐饮）【口试模拟一】 简答题1、请简要介绍优秀的邮轮餐饮服务员应具备的从业能力包括哪些方面。标准答案：1、 敏锐的观察能力。善于观察邮轮客人的行为，领会客人的语言，观察客人的情绪，从中寻找客人的需求。 2、 驾驭自如的语言能力。邮轮餐饮服务员要做到表达言简意赅、语言和蔼可亲、语速均匀、心平气和，恰当使用身势语。 3、 机智灵活的应变能力。遇到餐饮服务中的突发事件时，迅速了解矛盾产生的原因和客人的初衷，善意加以疏导，采取可行方法平息客人的不满，重新建立起客人对邮轮餐饮部的信任，树立坦诚、大度、友好的服务形象。 4、 热情主动的销售能力。善于抓住机会向客人推销邮轮服务产品，充分挖掘客人的消费潜力。2、请简要回答，如果你在自助式餐厅工作，应如何针对不同客人提供个性化的服务。标准答案：1、主动为前来取菜的客人递送盘子，打开保温盖子并主动介绍菜品特点。 2、如有客人在取菜时吸烟，应主动递送烟灰缸，婉言请客人将香烟熄灭，并告知邮轮餐厅最近的吸烟区地点。 3、发现有儿童游客来取菜和饮料时，要特别关注，随时帮助儿童游客拿取食物，以防其被热菜烫伤。对于容易洒的饮品，要尽量帮儿童游客送到餐桌上。提供额外的餐巾给儿童游客，以防他们弄脏手和衣服。 4、发现行动不便的客人，如坐轮椅的客人或者年龄较大的客人时，要主动询问他们是否需要帮助，待客人同意后，帮助他们取食物和饮品至桌上，随时留意他们的需求。3、请简要介绍美国皇家加勒比海洋量子号邮轮的主餐厅。标准答案：美国皇家加勒比海洋量子号邮轮拥有四种风格不同的特色餐厅，美国爱肯烧烤、格蓝迪、奇客、丝绸之路餐厅。 1、 美国爱肯烧烤餐厅，位于4层甲板，提供早、午、晚餐。客人在这里可以品尝到正宗浓郁的美国特色的餐食，充满了好客和大自然的氛围。从著名的新奥尔良秋葵汤、新英格兰蛤蜊汤、南乳炸鸡，加之好客随和的服务，不禁回想起好莱坞的韵味。美国公路餐厅在美国家喻户晓，特别是美式牛排，更是美国人的最爱。 2、 奇客餐厅，位于3层甲板，提供晚餐。客人在这里可以品尝到具有国际风味的现代美食，鱼肉类佳肴，安格斯肋眼牛肉、羊排，地中海鲈鱼，洒上后厨现做的酱汁，盐是海盐，奶油是法式奶油，松茸和着香槟一起品味。 3、 格蓝迪餐厅，位于3层甲板，提供晚餐。客人在这里可以品尝到欧式风味的晚餐，从惠灵顿牛排、香橙烩鸡、烘烤扇贝到杏仁鳎鱼等精致菜肴汇集于此。 4、 丝绸之路餐厅，位于4层甲板，提供晚餐。客人在这里可以品尝到泛亚风味的晚餐，充分展现了多元而细腻的远东文化特色，从慢炖咖喱羊肉里的姜黄根、莳萝和红辣椒，洒在脆皮金枪鱼上的姜末和芝麻，到清酒三文鱼、日式串烤牛肉等等，中、日、泰、越南、韩国菜式兼收并蓄。4、请简要回答，餐厅服务员在点餐餐厅服务时递送菜单有哪些动作要领。标准答案：1、站于右侧。服务员应端正、大方地站在宾客右侧，不能前倾或用手指指着菜单。 2、双手递送。服务员应用双手递送菜单，在不方便使用双手时，要用右手。 3、递于手中。服务员为宾客递送菜单时，应将菜单递至宾客手中，不能将菜单直接放于别处。 4、主动上前。如果距离需要点菜的宾客太远，服务员应主动走上前去。 5、目视宾客。在宾客起身或示意接收菜单时，服务员应目视宾客，待客人将菜单接稳后，再收回双手。5、请简要描述邮轮自助式餐厅服务员主管的工作内容。标准答案：1. 自助式餐厅服务员主管的直接上级是餐厅经理，直接下级是餐厅服务员。主管负责服务员的岗位工作分配、服务技能培训和餐饮知识检测等工作。 2. 指导和监督服务员按照公司服务标准和清洁消毒标准完成工作。 3. 餐厅服务员每日上班例会的召开和下班工作要点的总结。 4. 当客人较多时，主管同服务员一起为客人提供服务。与客人攀谈、了解客情，以及处理客人的特殊餐饮要求和不满投诉等。邮轮中级（餐饮）【口试模拟二】、 短文朗读题1、Cruise ship dining has evolved significantly and cruise lines now offer an abundant number of restaurant choices and dining options. One night you may want to enjoy casual dining with the kids ranging and the next night a romantic dinner in an elegant gourmet restaurant. Some ships now offer more than twenty dining venues allowing guests to experience a variety of different flavors and atmospheres each day. Carnival Cruise Line takes pride in catering to foodies. With options like the Seafood Shack, Guy Fieris Burger Joint and Blue Iguana Cantina, the latter for those who love Mexican cuisine, theres something for everyone. From fan favorites to fine dining, explore all of the options that Carnival Cruise Line has to offer!答案解析：短文朗读2、Food and beverage serving and related workers are the front line of customer service in a lot of places besides restaurants. They could work in hotel or cruise ship dining rooms, coffee shops, diners, buffets, or other places where food and drinks are served. These workers greet customers, show them to seats and hand them menus, take food and drink orders, and serve food and beverages. They also answer questions, explain menu items and specials, and keep tables and dining areas clean and set for new diners. Waiters and waitresses, the largest group of these workers, take customers orders, serve food and beverages, prepare itemized checks, and sometimes accept payment. Their specific duties vary considerably. In coffee shops serving routine, straightforward fare, such as salads, soups, and sandwiches, servers are expected to provide fast, efficient, and courteous service.答案解析：短文朗读3、Besides the main dining room, modern cruise ships often contain one or more casual buffet-style dining venues, which open 24 hours for most ships. It has menus that vary throughout the day to provide meals ranging from rich breakfast to afternoon snacks, from Chinese jiaozi to Italian spaghetti, from Greek yoghurt to Japanese soup. Ships also feature varied bars and pubs for guest entertainment. Unlike some food included in fares, the guests are expected to pay for alcoholic beverages as they order them. The drinking age on most cruise ships is 21, while it is 18 on some other ships. The guests are allowed to bring two bottles of alcohol aboard while some ships prohibit guests bring their own alcoholic drinks.答案解析：短文朗读4、Talking about the cruise trip, people are likely to talk about the food on cruise ships. There is a wide variety of food and it is everywhere onboard. For example, the main dining rooms, fixed-time dining or my time dining. Surely, theres a buffet on most ships and it opens for breakfast, lunch and dinner. There are special restaurants for guests different needs. In the main dining room, you will be assigned to a table for the cruise, either early dining or late dining. You will be served by one waiter and one waiter assistant. Guests look forward to a meal of several courses, appetizer, soup, main course, dessert and coffee or tea. The buffet restaurant is usually on the Lido deck. Dress code there can be casual. Even the guests wear shorts and T-shirts are acceptable.答案解析：短文朗读5、Guests like their steaks to be cooked in a special way. Lets see how the steak is “done”. A rare done steak should be warm through the middle, lightly charred on the outside and browned around the sides and bright red in the middle. The meat should be soft to the touch, feeling like the raw meat but browned over the surface. At medium rare the steak should be warm through the middle with a hint of red. Most of the center of the steak should be pink. The sides should be well browned, the top and bottom charred to a dark brown color. A medium steak should have a thick band of light pink through the middle but be more browned than pink. The sides should be a rich brown color and the top and bottom charred darkly.答案解析：短文朗读邮轮中级（餐饮）【口试模拟三】A. 听对话，回答问题。In this section, there is only one conversation. Listen to the conversation, then answer the questions. The conversation will be played twice. After the conversation, there will be three questions. The questions will be showed on your screen while you are listening. You will have 30 seconds to prepare each question. Then, you will have 60 seconds to answer it. Now, listen to the conversation.1、 Question 1： What do you know about this Windjammer restaurant?答案解析：1. This Windjammer restaurant is a buffet restaurant. 2. It is open from 11：30 am to 1:30 pm for lunch. 3. It is a complimentary restaurant.2、Question 2： What main course does the guest like to order?答案解析：1. The guest would like to order spaghetti Bolognese. 2. The guest would like to make their own salad.3、Question 3： What are some of the common salad dressings that are served in this restaurant?答案解析：1. Caesar dressing. 2. Ranch dressing. 3. Thousand island dressing. B. 听对话，回答问题。In this section, there is only one conversation. Listen to the conversation, then answer the questions. The conversation will be played twice. After the conversation, there will be three questions. The questions will be showed on your screen while you are listening. You will have 30 seconds to prepare each question. Then, you will have 60 seconds to answer it. Now, listen to the conversation.1、Question 1： What do you know about these guests orders?答案解析：1. There are two guests, one madam and one sir. They are waiting for their friends. 2. Both of them would like to order cocktails. 3. They would like the waiter to give recommendations.2、 Question 2： Why doesnt the lady like to order the first cocktail the waiter recommended?答案解析：1. The first cocktail is Long Island Ice Tea. It has tequila, rum, vodka and gin inside. 2. The lady thinks it is too strong for her. Shed like some fruity cocktail.3、Question 3： What do the guests order according to the Waiters suggestion?答案解析：1. The lady orders a Mimosa which has champagne. 2. The gentleman orders a Manhattan which has whiskey. C. 听对话，回答问题。In this section, there is only one conversation. Listen to the conversation, then answer the questions. The conversation will be played twice. After the conversation, there will be three questions. The questions will be showed on your screen while you are listening. You will have 30 seconds to prepare each question. Then, you will have 60 seconds to answer it. Now, listen to the conversation.1、Question 1: What information do you know about the main dining room?答案解析：1. The main dining room has two seatings in the evening. 2. The dinner is open from 6:00 p.m. to 10:00 p.m. 3. The meals of main dining room are included in the price.2、Question 2: What is the dress code in the main dining room?答案解析：1. Guests need wear formal clothes such as suit or dress. 2. T-shorts or tops are not allowed in the dining room.3、Question 3: Which restaurants can the guest choose besides the main dining room?答案解析：1. The special restaurants. 2. Buffet. 3. Fast-food restaurants.