2023年助理人力资源管理师三级上海单选部分.doc

一
1. The process of helping redundant employees to find other work or start new careers is .
A.replacement
B.outplacement
C.release
D.downsizing
2. focus the evaluator’s attention on those behaviors that are key in making the difference between executing a job effectively or ineffectively.
A. The group order ranking
B. Written essay
C. The individual ranking
D. Critical incidents
3. The plan should include plans for attracting good candidates by ensuring that the organization will become an ‘employer of choice’.
A. outplacement
B. evaluation
C. recruitment
D.training
4. Organizational and corporate plans indicate the direction in which the organization is going.
A. goals B.resource C.result D.process
5. aims to broaden experience by moving people from job to job or department to department.
A.Job analysis
B. Job rotation
C.Job satisfaction
D.Job involvement
6. .HR planning is .
A. a technique that identifies the critical aspects of a job
B. the process of determining the human resources required by the organization to achieve its strategic goals
C. the process of setting major organizational objectives and developing comprehensive plans to achieve these objectives
D. the process of determining the primary direction of the firm
7. Career development programs benefit organizations in all of the following ways except .
A.Giving managers more control over their subordinates
B.Giving managers increased skill in managing their own careers
C.Providing greater retention of valued employees
D.Giving an increased understanding of the organization
8. The area from which employers obtain certain types of workers is known as the .
A. labor market
B. region
C. recruiting area
D. supply region
9. A set of standards of acceptable conduct and moral judgment is known as .
A. morales B. ethics C. rules D. legislation
10. Hiring someone outside the company to perform tasks that could be done internally is known as .
A. outplacement B. contracting C. outsourcing D. employee leasing
二
1. The placement of an employee in another job at a higher level in the organization with an increase in pay and status is known as a
A.job enlargement B.transfer C.promotion D.job rotation
2. Key jobs have all of the following characteristics except .
A. they are important to employees and the organization
B. they vary in terms of job requirements
C. they are used in salary surveys for wage determination
D. they are likely to vary in job content over time
3. A process that goes beyond TQM programs to a more comprehensive approach to process redesign is known as .
A. job redesign B. process redesign C. reengineering D. rightsizing
4. The job specification describes job requirements relative to .
A. skill and physical outputs
B. skill and physical demands
C. age and physical demands
D. experience and physical description
5. When determining where training emphasis should be placed, an examination of the goals, resources, and environment of the organization is known as .
A.task analysis
B.organization analysis
C.resource analysis
D.skills analysis
6. The job evaluation system in which specific elements of the jobs to be evaluated are compared against similar elements of key jobs within the organization is known as .
A. the point method
B. job ranking
C. the comparison method
D. the Hay profile method
7. The final decision to hire an applicant usually belongs to .
A. the HR recruiter B. the HR manager C. line management D. co-workers
8. Determining what the content of a training program should be, based on a study of the job duties, is known as .
A.organization analysis
B.individual analysis
C.job analysis
D.task analysis
9. Sometimes organizations provide services to terminated employees that help them bridge the gap between their old position and a new job. These services are known as .
A. downsizing programs
B. “headhunting” assistance programs
C. outplacement assistance
D. employee assistance programs(EAPs)
10. Job form the basis for the administration of applicable employment tests.
A. outlines B. specifications C. requirements D. details
三
1. The tendency for an evaluator to let the assessment of an individual on one trait influence his or her evaluation of that person on other traits is known as
A. similarity error
B. halo effect or error
C. leniency error
D. single criterion
2. The performance evaluation approach which compares each employee with every other employee and rates each as either the superior or the weaker member of the pair is known as .
A. the paired comparison
B. the individual ranking
C. the group order ranking
D. critical incidents
3. Determining whether or not task performance is acceptable and studying the characteristics of individuals and groups that will be placed in the training environment are known as .
A. person analysis
B. demographic analysis
C. individual analysis
D. group and individual analysis
4. The lines of advancement for an individual within an organization are known as .
A. career paths B. job progressions C. career lines D. job paths
5. Freedom from criterion deficiency of performance appraisals refers to the extent to which .
A. standards relate to the overall objectives of the organization
B. standards capture the entire range of an employee’s responsibilities
C. individuals tend to maintain a certain level of performance over time
D. factors outside the employee’s control can influence performance
6. The Hay profile method uses which three factors for evaluating jobs? .
A. knowledge, skill, and responsibility
B. mental ability, skill, and responsibility
C. knowledge, mental ability, and responsibility
D. knowledge, mental ability, and accountability
7. Which of the following is not an important component of a meaningful gainsharing plan? .
A. establishing fair and precise measurement standards
B. ensuring that bonus payout formulas are easy to calculate
C. ensuring that bonus payouts are large enough to encourage future employee effort
D. depending on top management to develop the gainsharing program
8. Giving employees more control over decisions about who their co-workers will be is known as .
A. empowered selection B. collaboration C. team selection D. group development
9. Which of the following is a technique used to elicit employee views in order to make decisions and initiate change? .
A. suggestion system B. downward communication C. attitude survey D. empowerment
10. Assessing the degree to which what employees learned during the training program is translated into enhanced employee performance is known as .
A. results evaluation B. reaction evaluation C. behavior evaluation D. learning evaluation
四
1. Eliminating what are deemed to be unnecessary layers of management and supervision is known as .
A. delayering B. downsizing C. right-sizing D. benchmarking
2. The changing environments of Human Resource Management include the following except .
A. work force diversity
B. technological trends
C. globalization
D. great changes in the nature of work force
3. The aims of human resource planning in any organization might be the following except .
A. Attract and retain the number of people required with the appropriate skills, expertise and competences
B. Reduce dependence on external recruitment when key skills are in short supply by formulating retention, as well as employee development, strategies
C. Neglect the problems of potential surpluses or deficits of people
D. Develop a well-trained and flexible workforce, thus contributing to the organization’s ability to adapt to an uncertain and changing environment
4. Forcasting the supply of people should be based on the following except .
A. forecast losses to existing resources through attrition
B. recruitment plans
C. the effect of changing conditions of work
D. sources of supply from external labor markets
5. The costs of labor turnover include the following except .
A. direct cost of recruiting replacements
B. opportunity cost of time spent by HR and line managers in recruitment
C. loss arising from reduced input from new starters until they are fully trained
D. indirect cost of training replacements in the unnecessary skills
6. Assessing the sets of skills and knowledge employees need to be successful, particularly for decision-oriented and knowledge-intensive jobs, is known as
A. individual assessment
B. competency assessment
C. organizational assessment
D. job assessment
7. Which system of job evaluation is being used when jobs are classified according to a series of predetermined wage grades?
A. Hay profile method B. job ranking C. factor comparison method D. job classification system
8. The purpose of a profit-sharing plan is to .
A. allow workers to contribute specific knowledge to improving the organization
B. motivate a total commitment to the organization as a whole
C. enable workers to share in labor cost savings
D. instill commitment to the employees’ immediate work group
9. One of the primary benefits of cross-training employees is that .
A. cross-training enables individuals to exert more effort on their job
B. cross-training helps employees identify trouble spots that cut across several jobs
C. cross-training enables managers to spend less time supervising individual performance
D. cross-training enables managers to save more money in labor costs
10. Which of the following is not an approach used by organizations to try to lower labor costs? .
A. downsizing B. outsourcing C. productivity enhancements D. employee development
五
1. An interview in which an applicant is given a hypothetical incident and is asked how he or she would respond to it is a .
A. computer interview B. panel interview C. situational interview D. nondirective interview
2. The desired outcomes of training programs are formally stated as .
A. training goals B. learning objectives C. instructional objectives D. learning goals
3. Career counseling involves talking with employees about all of the following except .
A. Their current job activities and performance.
B. Their past career decisions.
C. Their personal and career interests and goals.
D. Their personal skills.
4. In most instances, who is in the best position to perform the function of appraising an employee’s performance? .
A. someone from the HR department
B. the employee’s supervisor
C. the employee
D. co-workers
5. The process of determining the relative worth of jobs in order to determine pay rates for different jobs is known as .
A. job determination B. job diagnosis C. job analysis D. job evaluation
6. Profit sharing refers to any procedure by which an employer pays employees .
A. an incentive based on their merit
B. an incentive based on labor cost savings
C. a bonus based on the overall productivity of their particular work group
D. current or deferred sums based on the organization’s financial performance
7. All of the following are prevalent reasons for failure among expatriates except .
A. a spouse’s inability to adapt
B. a manager’s personality
C. inability to cope with larger responsibilities
D. distaste for travel
8. Communication systems should provide accurate information regarding all of the following except .
A. business plans and goals
B. employee background and personal data
C. unit and corporate operating results
D. incipient problems and opportunities
9. Reengineering often requires that managers start from scratch in rethinking all of the following except .
A. how work should be done
B. how technology and people should interact
C. how the entire organization should be structured
D. how organizations should compete
10.The core job dimension that describes the degree to which a job has a substantial impact on the lives or work of other people is called .
A. skill variety B. task identity C. task significance D. autonomy
六
1. Questions contained in structured job interviews should be based on .
A. job analysis B. job design C. job specialization D. job utilization
2. A process in which individuals are evaluated as they participate in a series of situations that resemble what they might be called upon to handle on the job is known as a/an .
A. Management training seminar.
B. Executive development program.
C. In-basket exercise.
D. Assessment center.
3. If your primary objective for a performance appraisal is to give employees developmental feedback, which of the following appraisal methods should you use? .
A. trait method B. results method C. behavior method D. attitudinal method
4. Outplacement services are .
A.useful methods of attracting individuals into a career
B.designed to help terminated employees find a job elsewhere
C.rarely given to executive employees
D.vital parts of any career management system
5. Transnational teams tend to be .
A. focused on projects that span multiple countries
B. comprised of members with generalized skills
C. homogenous
D. comprised of members from the same region
6. Which of the following compensation systems does not focus employee efforts on outcomes that are beneficial to both themselves and the organization as a whole? .
A. profit-sharing plans
B. employee stock ownership plans
C. hourly based pay systems
D. skill-based pay systems
7. The total-quali