Unit1民航服务英语省公共课一等奖全国赛课获奖课件.pptx

Ladies and gentlemen,Welcome Announcement We welcome you aboard the high-speed rail EMU trains.On behalf of all the crew members of EMU,I would like to say hello to you and hope you have a nice trip.Our next station is.第1页Unit 1 Asking for Information and Buying Tickets第2页Unit 1 Asking for Information and Buying TicketsLesson 1Lesson 2Lesson 3Lesson 4第3页Lesson 1 Telephone Call for InformationLesson 1 Telephone Call for InformationTask Listen and repeat the following words.1.airportep:tn.机场2.inquiryinkwairin.探询、问询、调查、查问3.inquiryofficen.问讯处4.scheduleskeddul n.时间表、一览表、计划 v.安排、计划、预定5.bescheduledtodo v.（某人）预定（做）6.duedju:n.应得物adj.预定、应付、到期7.duetov.归因于8.onscheduleprep.按照预定（时间）9.takeoffv.起飞10.landv.降落Words Study:Words Study:第4页Lesson 1 Telephone Call for InformationLesson 1 Telephone Call for InformationTask Please remember the new words as quickly as you can!Then write down the Chinese for each word.1.LiuTingAirport_2.inquiryoffice_3.dueto_4.onschedule_5.takeoff_6.land_流亭机场问讯处归因于按时降落起飞Words Study:Words Study:第5页Lesson 1 Telephone Call for InformationLesson 1 Telephone Call for InformationTask Listen and write down the words you hear.1、_2、_3、_4、_5、_inquiryofficeonscheduleduetobescheduledtodotakeoff第6页Lesson 1 Telephone Call for InformationLesson 1 Telephone Call for InformationTask Listen and fill in the missing words.1.IsthistheQingdaoAirport_?2.Whois_?3._wecandoforyou,Mr.Denny?4.Itis_toarriveat9:25pm.5._badweatherconditions,thisflightwillnotarrive_.6.Theflighthasnotyet_fromKunming.InquiryOffice?callingAnythingscheduledDuetotheonscheduletakenoffWords Study:Words Study:第7页Lesson 1 Telephone Call for InformationLesson 1 Telephone Call for InformationTask5 Translation.1、_2、_3、_4、_5、_请问是青岛机场问讯处吗？Denny先生，有什么需要帮忙吗？（该航班）预计今天晚上9:25分抵达。因为天气原因，此次航班将不能按时抵达。航班还没有从昆明起飞。第8页Differences between face-to-face communication Differences between face-to-face communication and communication on phoneand communication on phoneFace-to-face communication Communication on phone Whoareyou?Iam.Whoisthat?Whoiscalling?Thisis.第9页Lesson 1 Telephone Call for InformationLesson 1 Telephone Call for InformationDialogue:Task 2 Listen to the tape and complete the dialogue.Telephone Call for Information（电话问讯）（电话问讯）A:Hello!B:Hello,isthisthe_?A:Yes,whois_?B:Denny_.A:_wecandoforyou,Mr.Denny?B:Canyoutellmethe_ofCZ3460fromKunming?A:Certainly.Itis_toarriveat9:25pm.However,_badweatherconditions,thisflightwillnotarrive_.Theflighthasnotyet_fromKunming.Wouldyouplease_againat9:00pmfor_information?(Thisflightwillbedelayedfortwohours.Thatistosay,itwilllandat11:25pm.)InquiryOffice?callingcallingAnythingarrivaltimescheduledduetotheonscheduletakenoffcallfurtherDialogue:Dialogue:第10页Lesson 1 Telephone Call for InformationLesson 1 Telephone Call for Information请问是青岛机场问讯处吗？请问是青岛机场问讯处吗？（该航班）预计今天晚上（该航班）预计今天晚上9:25分抵达。分抵达。1.Is this the Qingdao Airport Inquiry Office?2.It is scheduled to arrive at 9:25 pm.3.Is it a direct flight?这是直达航班吗？这是直达航班吗？第11页Lesson 1 Telephone Call for InformationLesson 1 Telephone Call for Information因为天气原因，因为天气原因，（1）此次航班不能按时抵达。）此次航班不能按时抵达。（2）此次航班延误。）此次航班延误。Due to the bed weather,(1)the flight will not arrive on schedule.(2)the flight has been delayed.第12页Lesson 1 Telephone Call for InformationLesson 1 Telephone Call for Informationpractice1.有什么需要帮忙吗？Anything we can do for you?2.请问是流亭机场问讯处吗？Is this the Liu Ting Airport inquiry office？3.因为天气原因，此次航班不能按时抵达。Due to the bed weather,the flight will not arrive on schedule.第13页Lesson 1 Telephone Call for InformationLesson 1 Telephone Call for Informationpractice4.请您告诉我CZ1001航班抵达时间吗？Can you tell me the arrival time of FlightCZ1001?5.请您稍后再来电好吗？Would you please call again for further information？第14页Lesson 2 Booking TicketsLesson 2 Booking TicketsTask Listen and repeat the following petitionkmpitin n.竞赛2.bookticketsv.订票3.availableveilbladj.可得到、可利用4.preferprif:v.较喜欢,宁可5.firstclassn.头等舱6.economyi(:)knmin.节约,经济7.economyclassn.经济舱8.businessclassn.商务舱Words Study:Words Study:第15页Lesson 2 Booking TicketsLesson 2 Booking TicketsTask Please remember the new words as quickly as you can!Then write down the Chinese for each word.1.竞赛2.订票3.可得到、可利用4.较喜欢,宁可5.头等舱6.经济舱7.商务舱8.办理登机手续competitionbookticketsavailablepreferfirstclasseconomyclassWords Study:Words Study:businessclasscheckin第16页Lesson 2 Booking TicketsLesson 2 Booking TicketsTask Listen and write down the words you hear.1、_2、_3、_4、_5、_6、_preferfirstclassavailableeconomyclassbookticketscheckinWords Study:Words Study:第17页Lesson 2 Booking TicketsLesson 2 Booking TicketsTask Listen and fill in the missing words.1、WearegoingtoBeijingfora_onthe10thofSeptember.2、Iwantto_twentyticketstoBeijing.3、Bothflightshaveseats_forSeptember10th.4、Id_themorningone.5、Firstclassor_class?6、Pleasebeattheairport2hoursbeforeyourflighttimefor_.competitionbookavailableprefereconomycheck-inWords Study:Words Study:第18页Lesson 2 Booking TicketsLesson 2 Booking TicketsDialogue:Task 2 Listen and try to complete the dialogue:Booking Tickets（订票）（订票）A:Goodmorning._Ihelpyou?B:Yes,please.WearegoingtoBeijingfora_onthe10thofSeptember.Iwantto_twentyticketstoBeijing.A:Justa_,sir.Letmecheck.Oh,yes.WehavetwoflightstoBeijing,at8oclockinthemorningand4oclockintheafternoon.Bothflightshaveseats_forSeptember10th.B:Id_themorningone.A:Firstclassor_class?B:_WhendoesitarriveatBeijing?A:11:00am.Pleasebeattheairport_beforeyourflighttimeforcheck-in.B:Thankyou.A:Youre_.Haveagood_.MaycompetitionbookminuteavailableprefereconomyEconomyclass2hourswelcomeflightDialogue:Dialogue:第19页Lesson 2 Booking TicketsLesson 2 Booking TicketsA:Good morning.May I help you?B:Yes,please.We are going to Beijing for a competition on the 10th of September.I want to book twenty tickets to Beijing.A:Just a minute,sir.Let me check.Oh,yes.We have two flights to Beijing,at 8 oclock in the morning and 4 oclock in the afternoon.Both flights have seats available for September 10th.第20页Lesson 2 Booking TicketsLesson 2 Booking TicketsB:Id prefer the morning one.A:First class or economy class?B:Economy class.When does it arrive at Beijing?A:11:00 am.Please be at the airport 2 hours before your flight time for check-in.B:Thank you.A:Youre welcome.Have a good flight.第21页1.我想订两张去上海机票。我想订两张去上海机票。2.先生，请您稍等，我查一下。先生，请您稍等，我查一下。I want to book 2 tickets to Shanghai.Just a minute,sir.Let me check.Lesson 2 Booking TicketsLesson 2 Booking Tickets3.我们有两班去大连飞机，一班是早上我们有两班去大连飞机，一班是早上8:00；一班；一班是下午是下午3:00。We have two flights to Dalian,at 8 oclock in the morning and 3 oclock in the afternoon.第22页4.我能够预定这个航班一个商务座位吗？我能够预定这个航班一个商务座位吗？Can I make a business class reservation for this flight？Lesson 2 Booking TicketsLesson 2 Booking Tickets5.祝您旅途愉快。祝您旅途愉快。Have a nice trip.We hope you enjoy your flight.第23页Lesson 3 Issuing TicketsLesson 3 Issuing TicketsTask Listen and repeat the following words.1.issueisju:v.发出，发行2.issueticketsv.出票3.urgent:ddntadj.紧急，紧迫4.fillin=filloutv.填写5.contactkntktv.联络6.singleticketn.单程票7.returnticketn.往返票Words Study:Words Study:第24页Lesson 3 Issuing TicketsLesson 3 Issuing TicketsTask Please remember the new words as quickly as you can!Then write down the Chinese for each word.1.出票出票2.紧急紧急3.填写填写4.联络联络5.单程票单程票6.往返票往返票issue tickets urgentfill in contact single ticket return ticket Words Study:Words Study:第25页Lesson 3 Issuing TicketsLesson 3 Issuing TicketsTask Listen and write down the words you hear.1._2._3._4._5._urgentcontactissuefill insingle ticketWords Study:Words Study:第26页Lesson 3 Issuing TicketsLesson 3 Issuing TicketsTask Listen and fill in the missing words.1.ImgoingtoBeijingon_business.2.Idliketoknowtomorrows_flightforBeijing.3.Wouldyou_thisform,please?4.Excuseme,doyouwant_or_ticket?5.Haveagood_!urgentscheduledfill insinglereturntriptripWords Study:Words Study:第27页Lesson 1 Telephone Call for InformationLesson 1 Telephone Call for InformationTask5 Translation.1、_2、_3、_4、_5、_我要去北京办一次很紧急事务。我想了解一下明天去北京航班。请您填写这张（购票）单。请问您需要单程票还是往返票？祝您旅途愉快。第28页Lesson 3 Issuing TicketsLesson 3 Issuing TicketsDialogue:Task2 Listen and try to complete the dialogue:Issuing TicketsA:Goodmorning,Sir.B:Morning.ImgoingtoBeijingon_.IdliketoknowtomorrowsscheduledflightforBeijing.A:Wehave_flightsforBeijingtomorrow,CZ3151,leavingat_inthemorningandCA1304leavingat_intheevening.B:CZ3151,please.A:OK.Wouldyou_thisform,please?Yourname,_number,route,date,_telephonenumberandsoon.B:Hereyouare.Howmuchisit?A:Excuseme,doyouwant_or_ticket?B:_ticket,please.A:RMB_.Yes,good-bye.Haveagood_!urgentbusinesstwo8:006:20pleasefillinpassportcontactingsinglereturnSingle1380tripDialogue:Dialogue:第29页Lesson 3 Issuing TicketsLesson 3 Issuing TicketsA:Good morning,Sir.B:Morning.Im going to Beijing on urgent business.Id like to know tomorrows scheduled flight for Beijing.A:We have 2 flights for Beijing tomorrow,CZ3151,(leaving)at 8:00 in the morning and CA1304(leaving)at 6:20 in the evening.B:CZ3151,please.Dialogue:Dialogue:第30页A:OK.Would you fill in this form,please?Your name,passport number,route,date,contacting telephone number and so on.B:Here you are.How much is it?A:Excuse me,do you want single or return ticket?B:Single ticket,please.A:RMB 1308.Yes,good-bye.Have a good trip!Lesson 3 Issuing TicketsLesson 3 Issuing Tickets第31页Lesson 3 Issuing TicketsLesson 3 Issuing Tickets直达航班直达航班定时航班定时航班3.airport inquiry office机场问讯处机场问讯处5.make a reservation6.take off/depart Practice:Practice:1.direct flight2.scheduled flight单程票单程票4.single ticket预订预订起飞起飞第32页Lesson 3 Issuing TicketsLesson 3 Issuing Tickets7.China Eastern Airlines 8.due to9.return ticket10.fill in11.economy class12.first classPractice:Practice:中国东方航空企业中国东方航空企业 归因于归因于 往返票往返票填写填写经济舱经济舱 头等舱头等舱第33页Lesson 3 Issuing TicketsLesson 3 Issuing Tickets1.直达航班2.定时航班3.机场问询处4.单程票5.预定6.起飞/出发direct flightscheduled flightairport inquiry officesingle ticket make a reservationtake off/depart Practice:Practice:第34页Lesson 3 Issuing TicketsLesson 3 Issuing Tickets7.中国东方航空企业8.归因于9.往返票10.填写11.经济舱12.头等舱China Eastern Airlines due toreturn ticketfill ineconomy classfirst classPractice:Practice:第35页Due to the bad weather,the flight will not arrive on schedule.我能够预定这个航班两个经济舱座位吗？我能够预定这个航班两个经济舱座位吗？因因为为天气原因，此次航班不能按天气原因，此次航班不能按时时抵达抵达.Could I make two economy class reservations for this flight？Lesson 3 Issuing TicketsLesson 3 Issuing Tickets第36页Id like to change the Qingdao-Beijing reservation and reserve a seat to Tianjin.请在飞机起飞前两小时抵达机场办理登机请在飞机起飞前两小时抵达机场办理登机手续。手续。我想将青我想将青岛岛到北京到北京订订票改成青票改成青岛岛到天津到天津订订票。票。Please be at the airport 2 hours before your flight time for check in.Lesson 3 Issuing TicketsLesson 3 Issuing Tickets第37页I would like to apologize for the inconvenience caused by this delay.Can I help you?/What can I do for you?/Anything I can do for you?航班延航班延误误(给给您您)带带来不便我来不便我们们深感抱歉。深感抱歉。有什么需要帮忙有什么需要帮忙吗吗？Lesson 3 Issuing TicketsLesson 3 Issuing Tickets第38页我我们们每七天二和周四都有航班每七天二和周四都有航班飞飞往武往武汉汉。The flight will go via Jinan,and the whole trip/flight will be 2 hours.We have scheduled flights to Wuhan every Tuesday and Thursday。此次航班此次航班经经停停济济南，南，总总航程需要航程需要2小小时时。Lesson 3 Issuing TicketsLesson 3 Issuing Tickets第39页您想您想购购置普通置普通舱舱机票机票还还是是头头等等舱舱机票？机票？Have a nice trip.Would you like an economy ticket or the first-class ticket?祝您旅途愉快。祝您旅途愉快。Lesson 3 Issuing TicketsLesson 3 Issuing TicketsWe wish you a good trip.第40页1.How old are you?Guilin University of Aerospace Technology,Laibin Campus.Im.2.Which school are you in?Lesson 3 Issuing TicketsLesson 3 Issuing Tickets第41页3.What calss/grade are you in?Im in Class.,Grade.4.Yes,I want to drink some cold water/eat some fruit.Lesson 3 Issuing TicketsLesson 3 Issuing Tickets第42页5.What did you have for lunch?I had.Lesson 3 Issuing TicketsLesson 3 Issuing Tickets第43页Lesson 4 Changing the ReservationTask Listen and repeat the following words.1.reservationrezveinn.预定2.changethereservationv.更改订座3.ChinaEasternAirlinesn.中国东方航空企业4.AirChinan.中国国际航空企业5.ChinaNationalAviationCorp n.中国航空企业1.ppt6.ChinaSouthernAirlinesn.中国南方航空企业7.ChinaUnitedAirlinesn.中国联合航空企业8.ChinaNorthwestAirlinesn.中国西北航空企业9.ChinaSouthwestAirlinesn.中国西南航空企业10.HongKongDragonn.港龙航空企业11.ChinaAirlinesn.中华航空企业12.departdip:tv.离开、出发、放弃Words Study:Words Study:第44页Lesson 4 Changing the ReservationTask Please remember the new words as quckly as you can!Then write down the Chinese for each word.1.changethereservation_2.ChinaEasternAirlines_3.AirChina_4.ChinaNationalAviationCorp_5.ChinaSouthernAirlines_6.depart_更改预定更改预定中国东方航空企业中国东方航空企业中国国际航空企业中国国际航空企业中国航空企业中国航空企业中国南方航空企业中国南方航空企业离开离开第45页Task Listen and write down the words you hear.1._2._3._4._5._Lesson 4 Changing the ReservationreservationChinaEasternAirlineschangethereservationdepartChinaSouthernAirlines第46页Lesson 4 Changing the ReservationTask Listen and fill in the missing words.1._.May I help you?2.Id like to_.3.Ive _on your flight on the 10th of September.4.Which flight would you like to_?5.Flight CA930 _ at 3 in the afternoon on the11th.ChinaEasternAirlineschangemyreservationmadeareservationchangetodeparting第47页Task5 Read and try to translate the above sentences.1、_2、_3、_4、_5、_中国东方航空企业，有什么能够帮到您？我想更改订座。我已经订好了9月10日机票。您想改乘哪个航班？CA930航班于11日下午3点起飞。Lesson 4 Changing the Reservation第48页Lesson 4 Changing the Reservation Changing the Reservation A:？B:Yes,Id like .Ive on your flight on the 10th of September.The flight is 8:30 in the morning,and the flight number is CA918 from Shanghai to Beijing.ChinaEasternAirlines.MayIhelpyoutochangemyreservationmadeareservationDialogue:Dialogue:Task 2 listen and try to complete the dialogue.Task 2 listen and try to complete the dialogue.第49页Lesson 4 Changing the ReservationDialogue:Changing the Reservation A:Which flight would you like to?B:Flight CA930 _ at 3 in the afternoon on the11th.A:.Ill check Yes,you may have a on Flight CA930.changetodepartingJustamomentseatDialogue:Dialogue:第50页Practice:Practice:1.Complete the following dialogues.Lesson 4 Changing the ReservationDialogue 1A:_（中国国际航空企（中国国际航空企业，愿为您服务。）业，愿为您服务。）B:I want to book two tickets to Xian.A:_（稍等一会，（稍等一会，我给您查一下。）我给您查一下。）（您什么时候出发？）（您什么时候出发？）Air China.May i help youJust a moment,let me checkWhen will you depart?第51页Practice:Practice:Lesson 4 Changing the ReservationB:Id like to take a flight tomorrow morning.A:Will a flight at 10:15 be all right?B:That will be fine.A:_?（头等舱还（头等舱还是经济舱）？是经济舱）？B:Economy class,please.First class or economy class第52页Practice:Practice:Lesson 4 Changing the ReservationDialogue 1A:Hello,this is China Eastern Airlines Booking Office._（能为（能为 您做点什么？）您做点什么？）B:Yes,I want to book_（一张往（一张往返票。）返票。）A:_ _May i help you?Would you tell me when will you depart and return？（能告诉我您出发和返回时间吗？）（能告诉我您出发和返回时间吗？）a return ticket第53页Practice:Practice:Lesson 4 Changing the ReservationB:I will go on Feb.18 and return on Feb.24.A:_（您（您想订哪个座位等级机票？）想订哪个座位等级机票？）B:Economy class.A:Whats your name and telephone number?B:_（李华，电话号码是（李华，电话号码是56414523。）。）Which class would you want to book?Li Hua,my telephone number is 56414523第54页scheduleddeparturetimescheduledarrivaltimeLesson 1 Telephone Call for InformationLesson 1 Telephone Call for InformationWords Study:Words Study:原定出发时间原定出发时间原定抵达时间原定抵达时间第55页Lesson 1 Telephone Call for InformationLesson 1 Telephone Call for Informationdue to:due to:duetoairtrafficcontr