旅游类专业课试卷B.doc
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1、-各类专业好文档,值得你下载,教育,管理,论文,制度,方案手册,应有尽有-2008年河南省旅游类专业课试卷总 分核分人饭店服务与管理英语(100分)得分评卷人一、选择题(每小题2分,共20分。请选出下列专业词汇的正确 翻译形式,并将其序号填在题后的括号内)1候客单 ( )Awaiting list Barrival list Cname list Dguest list2汇率 ( )Achange rate Bchange percent Cexchange rate Dexchange percent 3洗衣服务 ( )Awashing service Bclothes service Cc
2、leaning service Dlaundry service4煨 ( )Asteam BstewCbraise Dscramble5烈性酒 ( )Aaperitif Bwhite wineCliquor Dbrandy6客房送餐服务 ( )Aroom service Bmeal serviceCpick-up service Dwake-up service7珠宝柜 ( )Agarment counter Btoy counterCpharmacy counter Djewelry counter 8特快专递 ( )AMES BSEMCEMS DRMS9台球室 ( )Atennis cou
3、rt Bbilliard roomCbowling alley Dball room10布件房 ( )Amake up room Bsheet roomCinside room Dlinen room得分评卷人二、判断题(每小题1分,共10分。正确的,在题后括号内打“ ”, 错误的打“”)11Since a hotel is a home away from home for all the traveling guests, we are creating a home for our guests only. ( )12The Food and Beverage Department st
4、aff includes chefs, waiters, waitresses, bussers and bartenders. ( )13It makes no difference for a guest to check out in the morning or in the afternoon.( )14The duties of the receptionist may vary from hotel to hotel. ( )15For American service, the beverage is served from the guests left side. ( )1
5、6The room attendant should put the DND sign outside the room after cleaning.( )17Qigong consists of three essentials, the adjustment of the breath, mind and body.( )18Continental breakfast is usually served with eggs. ( )19Colorfast means the color will run fast from the clothes in the wash. ( )20Pe
6、rsons in a vest or slippers are not allowed in the bowling room. ( )得分评卷人三、选词填空(每小题2分,共20分。请用方框内所给的词或词 组补全句子,并将其填在相应句子后的括号内)run financial prolong value keep in case connected informed fulfill refer 21Well try our best to _ the guests reasonable requests. ( ) 22The Housekeeping Department is _ of the
7、 arrival of VIPs by the Front Desk. ( )23If there is still doubt, please _ to the Notice to Guests. ( )24A guests opinion of the hotel is largely _ with its service. ( ) 25Please remind me of it again tomorrow _ I forget. ( )26The Recreation stuff should always _the gym facilities in good condition.
8、( )27We should make every guest feel the _ of what they have paid for.( )28Taijiquan can improve health, _ life, and increase ones resistance to illness.( )29Shops have been adding to the convenience and pleasure of guests and to the _ success of the hotel. ( ) 30The housekeeper should faithfully _
9、the errands for the department and coordinate his work with other departments. ( )得分评卷人四、补全对话(每小题2分,共20分。请用题后方框内所给的句子补全对话,将所选句子的序号填在相应空行后的括号内,每个句子只能使用一次)(Dialogue 1)(Sstuff Gguest)S: Good morning. May I help you?G: Id like to pay my bill now.31S: _ ( ) G: John Walker, room 418.32S: Please wait a mom
10、ent, _ ( ) G: OK.33S: Sorry to have kept you waiting, Mr. Walker. Here is your bill, and it totals 1,980 yuan RMB. _ ( ) G: Yes, I dont see there is any problem with it.34S: _ ( )G: By credit card. Here you are.35S: Thank you. This is your receipt and credit card. _ ( )A. Ill print the bill for you.
11、B. Please have a check.C. Can I have your name and room number, please?D. Hope to see you again soon.E. How would you like to pay your bill?(Dialogue 2)(R A Room Attendant GGuest)G: Good evening. Were going to Shanghai tomorrow. Ive just checked out and I would like to be woken up early in the morni
12、ng.36RA: _ ( ) G: At 5:30 am.37RA: _ ( ) G: Just give me a call because I dont want to disturb my neighbors.38RA: OK. _ ( ) G: Well, I have much baggage. Can you take my baggage to the entrance of the lobby tomorrow morning?39RA: All riglt._ ( )G: Thank you. Good night.40RA: _ ( )A. Please put your
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