民航乘务英语口语教程省公共课一等奖全国赛课获奖课件.pptx

民航乘务英语口语教程第1页GreetingsIn most cultures,when people meet acquaintances for the first time during a day,it is normal to greet them.The main purpose of this greeting is to build up and maintain good relationships and each language usually has a number of set phrases,which can be used for this purpose.第2页第3页第4页IntroductionsSometimes introductions and greetings go together,people may greet each other after an introduction is made.The following is an example.第5页第6页Practice第7页Preparation for the Flight第8页Starting a ConversationConversations do not just“happen”.They have to be started in the right way.They must be continued carefully and ended correctly.The topics must be chose carefully to suit the speakers and setting.第9页第10页Boarding第11页第12页Asking for Help and Offering HelpPeople may ask others for help when they are in trouble or in need,but before they do so,they must start the conversation politely.Phrases like“Excuse me”,“Could you give me a hand?”are often used in these situations.Asking someone for help:Could you give me a hand?Would/could/will you help me?I wonder if you could help me.Would you mind giving/lending me a hand?Do you think you could possibly lend/give me a hand?Do me a favour,will you?第13页Offering and Accepting HelpOffering help is social behavior.The people who receive help greatly appreciate it.Shop clerks,cabin attendants and hotel staff always offer help to their customers if they want to give good service.Those who accept help may feel grateful and express their thanks.Offering to help someone:Let me give you a hand.Can I do anything to help you?Is there anything I can do for you?Would you like any help?If theres anything I can do for you,please let me know.第14页Accepting an offer:Thank you/thanks/thanks a lot.Oh,would you mind ing this for me?Thank you,if its not too much bother.Thats very kind/thoughtful of you.Thank you.Id appreciate it.Hesitating to accept an offer:Wouldnt that be too much bother?Refusing/declining an offer:No,thank you.I can manage.I dont think so,thank you.No,theres no need.But thank you all the same.Its very nice/kind/thoughtful of you.But please dont bother.第15页Giving InformationInformation is usually given to those who ask for it.Besides,train stations,airlines and bus services frequently give information on delayed trains,flights,and even traffic jams.第16页Giving Directions or LocationsWhen asked for directions or locations,people are expected to give assistance.Normally they will show the other person where the place is.第17页 Practice After take-off第18页Mid-Flight Drinks Service第19页You need to be familiar with a basic range of drinks:Vodka Coketomato juice teaChampagne coffeeorange juice SpriteWhisky apple juicebeer tonic water red wine lemonade mineral water 第20页Mid-Flight Food Service第21页第22页Practice No SmokingLadies and gentlemen:In accordance with government health regulations,all flights in China are non-smoking.The“No Smoking”sign will remain switched on throughout the flight.Passengers are also requested to refrain from smoking in the toilets.May we remind you that it is an offence to tamper with the smoke detectors in the toilets.Your co-operation will be appreciated.Thank you.第23页Homeworkforward entry door前登机门 cockpit驾驶舱galley厨房 closet衣帽间lavatory洗手间 overhead locker头顶上方行李箱flight number航班号 purser乘务长arrival time抵达时间 cabin crew乘务组flight time飞行时间 cabin service客舱服务operating altitude飞行高度 cruising speed巡航速度kph公里小时 flight crew飞行机组captain机长 copilot副驾驶flight observer飞行观察员 departure time起飞时间，离港时间第24页safety procedures 安全程序 emergency exits 紧急出口first class 头等舱 oxygen mask 氧气面罩life jacket 救生衣 boarding card 登机牌aisle 走廊、过道 seat belt 座位安全带electronic device 电子设备 laptop computer 手提电脑window blind/shade遮阳板 attendant call switch 呼唤铃safety instructions 安全须知 baggage allowance 无偿行李额turbulence 颠簸 pillow 枕头blanket 毛毯 taxiway 滑行道flotation device 漂浮设备 passport 护照boarding gate 登记口 meal service 餐食服务drinks trolly 饮料推车 audio programme 音频节目第25页Thank you！第26页