GYM运营检查表Operationchecklist.doc

NH HAIKOU MEILAN AIRPORT
海口美兰机场诺翰酒店
Policy & Procedure
政策和程序
REF. 编号
P&P-FB-NH- C71
准备：健身房经理
Prepared by: GYM Mgr
Signature:
签名
批准：总经理
Approved by: General Manager
Signature:
签名
题目： 运营检查表
Theme : Operating check list
Effective Date:
生效日期：

规定和程序PROVISIONS & PROCEDURES

Policy Statement政策：

Prepare all the equipment ready to work, set up and prepare according standard
按照集团和部门的标准准备提供服务。

Procedures程序：

1. check daily mise-en-place and ensure operation properly .
检查每日准备工作以及保证工作正常进行

2. Employees are familiar with and understand the daily schedule of work。
让员工熟悉并了解每日工作安排

3. GYM manager or manager to check, and keep brand standard.
由健身房经理或当值班经理每日检查完成情况，并且确保符合集团标准。

4. To ensure the normal development of the work in the daily operations.
能确保每日营运中的工作的正常开展

5. Correct fill and use form, which will facilitate our work
正确的的填写和使用表格，这将对我们的工作带来便利

6. Archive, convenient check
需要存档，方便检查

Operating Checklist

Date: ________________
Yes No COMMENTS
Ø Briefing班前会

Be in full uniform制服 __________
Grooming is checked仪容仪表 __________
Special events特殊活动安排 __________
VIP guests are briefed贵宾信息 __________
Conduct training according to the schedule依据计划实施培训 __________
Appearance of associates up to standards员工情况和士气 __________

Ø Public Area公共区域

The floor is clean地面清洁 __________
Glass clean玻璃干净 __________
Chairs are inspected for cleanliness and cleaned immediately椅子干净 __________
Towel rack is equipped with a clean towel 毛巾架配备干净的毛巾 __________
Drinking water is enough饮用水充足 __________
There are suitable for music有适合的音乐 __________
The light is good光线良好 __________

Ø Locker Room更衣室

The floor is clean地面清洁 __________
Locker normal use更衣柜正常使用 __________
Clean the toilet without peculiar smell卫生间清洁无异味 __________
The light is good光线良好 __________
Towel rack is equipped with a clean towel 毛巾架配备干净的毛巾 __________

Ø Aerobic training zone有氧训练区

Treadmill Normal use跑步机通电正常使用 __________
Cross Trainer Normal use椭圆机通电正常使用 __________
Upright Lifecycle Exercise Bike Normal use 直立健身车通电正常使用
All the equipment clean所有设备清洁 __________

Ø Strength Training Area力量训练区

Equipment clean器械清洁 __________
Equipment to keep the initial state器械保持初始状态 __________
Instruments are put orderly器械摆放有序 __________

Ø 自由训练区

Equipment clean器材清洁
Instruments are put orderly器材摆放有序

Ø YOGA Room 瑜伽室

The floor is clean地面清洁 __________
Glass cleaning玻璃墙清洁 __________
Towel rack is equipped with a clean towel 毛巾架配备干净的毛巾 __________
Equipment neat设备摆放整齐 __________

Ø Service服务

Ask the guest name, room number, card number, and record information
询问客人姓名、房号、卡号，并相关记录信息 ___________
Use the guest name call the guest使用客人姓氏称呼客人 ___________
Welcome the guest immediately after entering the gym
客人在进入健身房后立即得到欢迎 ___________
Staff to be able to master the guest requirements of fitness services,
and providethe corresponding service guidance
员工能够掌握客人要求的健身服务项目，并提供对应的服务指导 ___________
Service is an orderly, professional and do not show abrupt or repetition
服务是否有序而专业且不显唐突或重复 ___________
Keep smiling and friendly attitude of employees
员工保持微笑和友好的态度 ___________
Left to get sincere to say goodbye离开后得到真诚到道别 ___________

Other Comments:

Checked by : ___________________

Duty on Manager : __________________