喜来登酒店工程部工作手册英文版模板.doc

STANDARDS AND PROCEDURES

DEPARTMENT: JOB CATEGORY:

REPAIRS AND MAINT. KEN-FIX-IT/HANDYMAN

HEAD: CHIEF ENGINEER G..M. APPROVAL: DATE:

TASK: BATH REPAIRS

STANDARD: REPAIR BATH CHIPS AND SCRATCHES IN A PROFESSIONAL MANNER

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PROCEDURE:

When repairing baths, only “Bath Repair Kits” are to be used. Mix and apply as per the instructions on the back side of the packet.

NOTE: PAINT IS NOT TO BE USED UNDER ANY CIRCUMSTANCES.

STANDARDS AND PROCEDURES

DEPARTMENT: JOB CATEGORY:

REPAIRS AND MAINT. KEN-FIX-IT/HANDYMAN

HEAD: CHIEF ENGINEER G.M. APPROVAL: DATE:

TASK: SERVICING A ROOM AIR CONDITIONER

STANDARD: SERVICE AIR CONDITIONER AS PER THE PROCEDURE ON EACH KEN-FIX-IT VISIT

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PROCEDURE:

1. Switch air conditioner on and check all four locations on the switch. Operate the fan correctly (i. e. off, low, medium and high).

2. Operate the thermostat and check the cooling valve opens and closes. Leave thermostat set at the mid range.

3. Check outer thermostat cover is tight and free of marks.

4. Remove air filter and replace with spare from Ken-Fix-It trolley.

5. Remove front cover and check drain pan is clear and drain is operating free of restrictions.

6. Check insulation is fixed to cabinet securely.

7. Check for any water leaks from chilled water flexible lines, connections and valve.

8. Remove any dust build up with a wire brush and coat area with rust proofing paint.

9. Clean any dirt build up from the cooling coil and drain pan.

10. Ensure support brackets are secure.

11. Visual check of wiring to ensure plug connections are tight and wiring is in good order and out of water.

STANDARDS AND PROCEDURES

DEPARTMENT: JOB CATEGORY:

REPAIRS AND MAINT. KEN-FIX-IT/HANDYMAN

HEAD: CHIEF ENGINEER G..M. APPROVAL: DATE:

TASK: FURNITURE REPAIR

STANDARD: FURNITURE WILL BE REPAIRED TO ORIGINAL CONDITION.

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PROCEDURE:

Furniture repairs are to be carried out in a professional manner at all times. It is important that repairs carried out are not noticeable and are secure, as they are an receive a lot of abuse.

Questionable furniture will not be put back into use, it will be reported to the Chief Engineer so a disposal notice can be written.

When repairs are carried out, ensure there are no splinters or burrs protruding and it is sanded back in preparation for painting.

STANDARDS AND PROCEDURES

DEPARTMENT: JOB CATEGORY:

REPAIRS AND MAINT. KEN-FIX-IT/HANDYMAN

HEAD: CHIEF ENGINEER G..M. APPROVAL: DATE:

TASK: PAINT REPAIRS

STANDARD: PAINT WILL BE REPAIRED SO PATCHES ARE NOT EVIDENT AND
ORIGINAL COLOURS MATCHED.

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PROCEDURE:

The Ken-Fix-It cart will carry a stock of all Guestroom paint colours as per the architectural of colours. When repairing paint damage the surface should be cut back so excess layers will not occur. If the paint cannot be perfectly matched so repair marks are not noticeable, the whole of the affected wall, furniture, bench tops, doors, etc. are to be cut back and repainted.

Before repainting on a whole wall etc. ensure the patch has had sufficient time to dry as wet or damp paint will give an incorrect colour match.

If an entire section is to be painted a Maintenance Request is to be written by the Ken-Fix-It and given to the Chief Engineer or Assistant Chief Engineer for signing and prioritising to the hotel painters.

STANDARDS AND PROCEDURES

DEPARTMENT: JOB CATEGORY:

REPAIRS AND MAINT. KEN-FIX-IT/HANDYMAN

HEAD: CHIEF ENGINEER G..M. APPROVAL: DATE:

TASK: REPORTING OF KEN-FIX-IT WORK COMPLETE

STANDARD: ALL REPORTS TO BE HANDED IN BY 1630 ON A DAILY BASIS.

PROCEDURE:

At the end of each days work the Ken-Fix-It is to return all completed room check lists to the assistant Engineers Office. Each completed sheet will have a date, Ken-Fix-It’s signature and room number clearly written in the assigned spots.

The Ken-Fix-It will mark the master room sheet, kept on the progress board with a cross inside the circle beside the rooms completed on that day with the day and month shown beside it (X) 1/9/352)
(COMPLETE DATE ROOM NO)

The rooms that have been blocked by the Ken-Fix-It for the following day will have a circle put beside the room number (i. e. o 353)
(BLOCKED ROOM NO)

The master room sheet will be a computer print of all room numbers by block available from the Assistant Chief Engineer. Master room sheets will be completed at least three (3) times a year.

STANDARDS AND PROCEDURES

DEPARTMENT: JOB CATEGORY:

REPAIRS AND MAINT. KEN-FIX-IT/HANDYMAN

HEAD: CHIEF ENGINEER G..M. APPROVAL: DATE:

TASK: CART STOCK LEVELS AS PER KEN-FIX-IT STOCK LIST

STANDARD: MAINTAIN CART STOCK LEVELS AS PER KEN-FIX-IT STOCK LIST.

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PROCEDURE:

1. Refer to attached Ken-Fix-It Stock List.

2. Ken-Fix-It Stock List is minimum par levels to be carried at all times.

3. This level is to be replenished at the end of each days work.

4. If stores levels are running down, ensure they are re-ordered in the spare parts book.

5. Periodic checks will be made by the Chief Engineer or Assistant.

STANDARDS AND PROCEDURES

DEPARTMENT: REPAIRS AND MAINT JOB CATEGORY: HANDYMAN

HEAD: CHIEF ENGINEER G.M. APPROVAL: DATE:

TASK: BOILER CLEANING

STANDARD: BOILER FIRE TUBES TO BE CLEANED AT TWELVE MONTHS
INTERVALS AND LEFT FREE OF ALL SOOT AND CARBONS.

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PROCEDURE:

Under the direction of the Mechanical Department the boiler will be stripped down for cleaning. Before starting ensure the area is well ventilated.

Overalls, breathing masks, safety glasses and rubber gloves are to be used while cleaning is in progress. Obtain all of the following items from the workshops and take to the boiler room:-

1. I bag of rags
2. All safety gear
3. Boiler brush kit
4. Industrial vacuum cleaner
5. Heavy duty garbage bag
6. Lead lamp
7. Hand cleaner gel
8. Bannister brush and shovel

Clean tubes by pushing rods with a brush on the end up and down each fire tube. Leave vacuum in the bottom of the boiler to vacuum up all soot. When tubes have been brushed put vacuum head over the top of each to remove any suspended soot. Clean down end plates and turbulence rods. Access the flue and clean with a bannister brush and vacuum.

When boiler has been cleaned, clean all tools, plantrooms and outside of the boiler. Empty vacuum into plastic bag and dispose of to loading dock.

STANDARDS AND PROCEDURES

DEPARTMENT: REPAIRS AND MAINT JOB CATEGORY: HANDYMAN

HEAD: CHIEF ENGINEER G..M. APPROVAL: DATE:

TASK: MACHINERY CLEANING

STANDARD: MAINTAIN MACHINERY IN A CLEAN CONDITION AT ALL TIMES.

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PROCEDURE:

Machinery will be kept clean by all Departments but specifically will come under the Handyman’s job to continuously go through plantrooms and clean machinery as per the attached schedule:

1. When cleaning machinery with exposed moving parts, before isolating check with the Assistant Engineer until equipment and operation is totally familiar.

2. Always isolate moving equipment before cleaning.

3. Equipment shall be cleaned with a damp cloth, dry cloth and wire brush if necessary.

4. All excess oil and grease dust or general dirt is to be cleaned off.

5. If during cleaning work, paint or seals are removed touch up with colour paint and if necessary undercoat with rust prohibitor.

STANDARDS AND PROCEDURES

DEPARTMENT: JOB CATEGORY:

REPAIRS AND MAINT MECHANIC/HANDYMAN

HEAD: CHIEF ENGINEER G..M. APPROVAL: DATE:

TASK: TROLLEY LUBRICATION AND REPAIRS

STANDARD: MAINTAIN TROLLEYS IN A SAFE AND CLEAN OPERATING CONDITION.

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PROCEDURE:

Due to the continuous problems within other hotels caused by incorrect lubrication of trolleys the following procedure will be adopted:-

1. Oil is not to be used to lubricate sleeve bearing on trolley wheels.

2. Dry silicon spray is to be applied to the axle after the wheel has been removed and axle and sleeve cleaned of all dust and or dirt.

3. Refit wheel and spin to evenly spread lubricant over entire axle contact surface and check for noise to ensure enough lubricant has been applied.

4. Any repair work carried out on a trolley is to be clearly indicated on the maintenance request form together with trolley number, to avoid continuous repair to fatigued materials.

5. When replacing wheels, ensure treads are clean and lubricant free. Refit split pins, if used, by bending around and ensuring ends are flush with axles.

SHERATON WENTWORTH SYDNEY

JOB DESCRIPTION

POSITION TITLE KEN-FIX-IT

DEPARTMENT ENGINEERING

DIVISION REPAIRS AND MAINTENANCE

DATE 1 JUNE 1989

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BASIC FUNCTION

Required to perform in an all-around capacity with experience in all facets of trade and carrying out duties in a responsible and competent manner.

ORGANISATIONAL RELATIONSHIP

Reports to: Assistant Chief Engineer.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Primarily responsible for maintaining the Guest rooms to the Quality standards as defined in the Sheraton Corporation Engineering Operations Manual and Sheraton Wentworth Hotel Ken-Fix-It maintenance check list.

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REVIEWED BY: APPROVED BY:

COMPILED BY: APPROVED BY:

REVISED:

KEN-FIX-IT

INDUCTION CHECK LIST

1. HOTEL ORIENTATION.

2. SGSS – FOUR STANDARDS.

MUST be completed within one month of Orientation.

3. Complete a recognised First Aid Course within two months of Orientation.

4. Have Training in knowledge of all standards for dress and personal appearance, grooming and Guest relations.

5. Possess all round trade skills.

6. Have an operating knowledge of the Work Request System and Assignment Board.

7. a) Know what the Ken-Fix-It program consists of.
b) Know how the Ken-Fix-It program operates.
c) Know what is needed to operate the program.
d) Know how to control and measure the program.
e) Now the end of month reporting procedure for Ken-Fix-It .

8. Possess a knowledge of the location of all Hotel facilities including: Bars, Restaurants, Function Rooms, etc.

9. Departments objectives, activities and responsibility to other departments.

10. Familiarisation with Hotel fire procedures and use of portable fire extinguishers and hose reels.

DEPARTMENT ORIENTATION

CHECKLIST

Indicate if actioned

1. Introduction to:
General Manager ．．．．．．．．．．．．．．．．．．．．．．．．．．．．
Manager　　　　．．．．．．．．．．．．．．．．．．．．．．．．．．．．

2. Introduction to:
Members of relevant
Department．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
And closely related Departments．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．

3. Department Familiarisation

Equipment　　　　　　．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
Lockers　　　　　　　．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
Toilets　　　　　　　　．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
Emergency exits　　　　．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
Fire extinguishers,
Fire hoses, fire blankets　．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
Photocopiers　　　　　．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
Staff dining room　　　．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
Pay office 　　　　　　．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
Uniform room　　　　　．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
Service lifts 　　　　　．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
First aid kits　　　　　　．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
Introduce to　　　　　　
Department’s first aider　．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
Café bar　　　　　　　．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．

4. Department’s Functions and Structure

(i.e. objective, activities
and how relates to other　　．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
Departments and overall Company)

5. Position Duties

(i.e. position description
and how position relates　　．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
to other activities of the Department)
6. Department’s Policies ＆ Procedures

breaks, lunch hour ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
timecards, pay day　　　　　　　　．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．　　
department union delegate　　　　　．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
appearance, uniform, hygiene　　　　．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
and hair style
emergency procedure – Code 88　　　．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
grievance procedure　　　　　　　　．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
transportation after midnight　　　　　．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
exhibit forms e.g. annual
leave, absentee,　　　　　　　　　　．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
workers compensation　　　　　　　．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
termination clearance slip　　　　　　．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．　
meeting – Q.I.P., Safety,
Weekly Department Heads　　　　　．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
Package pass ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
Union slip ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
News sheet – Sheraton
World ＆ Sheraton pacific ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．

Signed by: Department Head ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
New Employee ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．
Date ．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．

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