国际著名酒店娱乐部程序英文资料(2)模板.doc

PROCEDURES: (continued)

1. Activities Desk Area –

- Check that all drawers are locked.
- Check that a ‘closed’ sign and any other sign needed is in place.
- Ensure that nothing has been left out.
- Check the ‘Equipment issue’ book to see if any games are unaccounted for.

1. Other Areas –

- Check the video room to ensure videos are put away and that the recorder and the TV are locked.
- Check the ballroom to ensure nothing has been left.

All equipment should be locked at night and all security measures must be adopted. These checks must be done nightly.

STANDARDS AND PROCEDURES

DEPARTMENT: ACTIVITIES JOB CATEGORY: TOUR DESK ATTENDANT

HEAD: G. M. APPROVAL: DATE:

TASK: PEPAIRE

STANDARD:

PROCEDURE:

STANDARDS AND PROCEDURES

DEPARTMENT: ACTIVITIES JOB CATEGORY: TOUR DESK ATTENDANT

HEAD: G. M. APPROVAL: DATE:

TASK: SAFETY SUPERVISION AND PROCEDURES.

STANDARD: BOTH EMPLOYEES WILL BE RESPONSIBLE FOR ENSURING THAT SAFETY PROCEDURES ARE CARRIED OUT, AND THE SUPERVISION OF ALL SAFETY ASPECTS.

PROCEDURE:

The Activities Department is responsible for the safety of all the activities it offers. Both the equipment supervisor and the assistant must be fully aware of all safety procedures and must supervise their implementation.

Specific rules to be adhered to are:

ON THE BEACH

1. Lifejackets should be offered to any guest who goes out on the water.

2. The chase boat should always be available at short notice. It must be equipped with paddles and lifejackets.

3. No boats should go out in weather not suited to the boat or the guest.

4. The Beach Attendant on duty must keep a watch on all boats that are out. In the event that he/she has to go out in the chase boat, the Beach Bure attendant should be informed.

5. A careful watch must be made when children are on the beach or using equipment.

PROCEDURES: (continued)

6. All beach swimmers must be watched carefully – in the event of waves or an undercurrent, guests must be warned of the dangers.

7. All equipment in use must be safety checked regularly

8. Before organizing any event or activity near or on the water, all safety considerations should be made. No risks are to be taken. If there is any doubt as to the safety of an event, it will not be carried out. Preparation is vital.

BY THE POOL

9. The beach towel attendant is responsible for the safety of all guests in or near the pool. He/she should keep an eye on all swimmers and be prepared to assist in any first aid or rescue.

10. -- A rescue pole should be easily accessible.

11. -- Chairs should be set back from the pool to avoid any tripping.

12. --A special watch should be carried out when children are - in the pool.

13. -- During all activities, whether land or water based, safety procedures must be carried out.

14. --When preparing an activity, be aware of any potentially dangerous situations which may occur and which could, with proper planning, be avoided.

15. -- With fitness, aerobics and jogging events be sure that all guests are fit enough to partake and that none have serious illnesses or disabilities which could put them at risk. Also ensure regular pulse checks are made during the activity.

16. -- In any ‘contact’ activities, attempt to reduce the
-- contact in your introductory talk. Ensure that no
-- unnecessary contact is possible

PROCEDURES: (continued)

17. In swimming activities, be sure to monitor everyone in the pool. Introduce rest breaks where necessary.

In general, safety must be the prime consideration when planning all events.

Before planning, ask yourselves:

18. Is the equipment to be used safe?

19. Have I catered for all possibilities?

20. Is first aid equipment and safety equipment nearby?

21. Do I know what to do in the even t of an emergency?

22. Have I catered for all ages, particularly children?

23. Are any risks involved? If so have they been minimized?

Make sure all questions can be answered correctly before holding any activity.

Other rules may be added in the safety and first aid lecture prepared by the Personnel Department. Those mentioned are to be treated as strict guidelines.

STANDARDS AND PROCEDURES

DEPARTMENT: ACTIVITIES JOB CATEGORY: TOUR DESK ATTENDANT

HEAD: G. M. APPROVAL: DATE:

TASK: TOUR DESK OPIENTATION.

STANDARD: BOTH STAFF WILL HAVE KNOWLEDGE OF THE WORKINGS OF THE TOUE DESK.

PROCEDURE:

The Tour Desk Orientation will follow certain steps:

1. Introduction

2. Goals of the Tour Desk

3. The structure of command – re – outlined

4. The functions of the tour desk – and day to day responsibilities

5. How the Tour Desk relates to other departments

6. The rules and regulations of the Tour Desk, and the Standards required

7. The names and numbers of all the people the attendant will have to deal with confirmation procedures meet and greet etc.

8. Summary and test of all information, tasks, and procedures.

This procedure will be carried out in two ways – in a theory lecture and in a practical way at the Tour Desk, involving operational procedures and role play.

STANDARDS AND PROCEDURES

DEPARTMENT: ACTIVITIES JOB CATEGORY: TOUR DESK ATTENDANT

HEAD: G. M. APPROVAL: DATE:

TASK: G. R. O. TRAINING ALL ASPECTS OF THE TOUR DESK AND PROCEDURES

STANDARD:

PROCEDURE:

(Knowledge classes will follow the format of:
24. Introduction
25. Lecture
26. Test
27. Summary)

(Skills classes will follow the format of:
28. Introduction
29. Demonstration
30. Practice
31. Critique
32. Test/Summary)

KEY:
T/M; Training Method
HRS; Hours
U/S; Unsatisfactory
COMP; Competent
EX’LENT; Excellent

ACTIVITIES

JOB CATEGORY WINNER

AEROBIC INSTRUCTOR

TASKS

HOTEL ORIENTATION
DEPARTMENT ORIENTATION
DNOWLEDGE OF TYPES OF AEROBICS OFFERED
TAKING CHILKREN’S AEROBIC ACTIVITY
TEACHING AEROBICS
TEACHING NON – IMPACT AEROBICS
TEACHING SIRETCHING CLASSES
INSTRUCTING SWIMNASTICS AEROBICS
FAMILIARITY WITH WEEKLY ACTIVITIES PROGRAMME

STANDARDS AND PROCEDURES

DEPARTMENT: ACTIVITIES JOB CATEGORY: AEROBIC INSTRUCTIOR

HEAD: G. M. APPROVAL: DATE:

TASK: HOTEL ORIENTATION.

STANDARD:

PROCEDURE:

STANDARDS AND PROCEDURES

DEPARTMENT: ACTIVITIES JOB CATEGORY: AEROBIC INSIRUCTOR

HEAD: G. M. APPROVAL: DATE:

TASK: DEPARIMENT ORIENTATION.

STANDARD: ALL ACTIVITIES STAFF WILL KNOW THE FUNCTIONS AND ROLE OF THE DEPATRTMENT, THE RULES, AND REGULATIONS WHICH GOVERN IT, AND THEIR OWN ROLE WITHIN IT.

PROCEDURE:

1. Introduction on the role and goals of the department and the standards of service we will aim to meet.

2. Explanation of the training schedule for each employee, and shat the training involves, plus the importance of it – schedule given out for both weeks.

3. Showing of departmental structure and line of command. This will be done using a line chart. Reasons for it and the importance of it will be stressed.

4. Explaining of the functions of the department, ie. the product of it, the outlets and equipment, the functions of various job categories. JOB descriptions will be given out and explained thoroughly.

5. How the department relates to other departments- particularly Food and Beverage, Front Desk, Sales.

6. The personnel functions of the Activities Department:-

a) Who hires employees.
b) Who orients employees.
c) Who conducts ongoing training.
d) Complaint procedures and style of management.
e) When and by whom meetings are held within the department.
f) Disciplinary action/probationary period.

PROCEDURES: (continued)

1. Rules and regulation of the department. Handout given and the importance of abiding by them will be stressed Appearance standards.

2. All staff will be given a tour of the property with particular note being taken of –ballroom, Malolo lounge ports O’ Call, pool area, Make area, gardens, Beach bure, Tennis courts, Tour/activities desk, Beach.

3. Relationship with Fish Fiji limited and other concessions.

STANDARDS AND PROCEDURES

DEPARTMENT: ACTIVITIES JOB CATEGORY: AEROBIC INSTRUCTOR

HEAD: G. M. APPROVAL: DATE:

TASK: KNOWLEDGE OF TYPES OF AEROBICS OFFERED

STANDARD:

PROCEDURE:

STANDARDS AND PROCEDURES

DEPARTMENT: ACTIVITIES JOB CATEGORY: AEROBIC INSTRUCTOR

HEAD: G. M. APPROVAL: DATE:

TASK: TAKING CHILDREN’S AEROBIC ACTIVITY

STANDARD:. THE INSTRUCTOR MUST KNOW THE DIFFERENCE BETWEEN TEACHING ADULT’S AND CHILDREN’S AEROBICS, AND BE ABLE TO CATER FOR BOTH EFFICIENTLY

PROCEDURE:

The instructor should be familiar with the techniques for teaching children from the ‘teaching children’ lecture. Those techniques must be mastered and the skills brought into the teaching of aerobics.

1. The lesson format will be the same as the adults

2. The length of the lesson will be about 45 minutes

3. More encouragement should be given

4. The lesson should be more active with the emphasis on fun and enjoyment

5. Games and fun activities should accompany the aerobics

6. The tennis aerobics is one theme which is done using a U. S. T. A. tape. Other themes can be done using clothing, tapes or other props to promote enjoyment Often children can be asked to instruct.

Children’s aerobics and tennis aerobics can be an asset to a hotel. If enjoyable their parents may return, and if successful the children may try other hotel activities.

STANDARDS AND PROCEDURES

DEPARTMENT: ACTIVITIES JOB CATEGORY: AEROBIC INSTRUCTOR

HEAD: ACTIVITIES DIRECTOR G. M. APPROVAL DATE:

TASK: TEACHING AEROBICS

STANDARD: THE TEACHER MUST HAVE A KNOWLEDGE OF ALL FORMAS OF AEROBICS ANS MUST KNOW HOW TO VARY THEM

PROCEDURE:

The skill required in the teaching of aerobics is varied and complex. The instructor must know all types of aerobics, the different levels of ability, how to cater for them, and how to sustain interest. The skills learned in the ‘teaching adults’ lesson must be remembered and carried out.

The Aerobics we offer are for intermediate or beginner levels. For either, the following should be carried out.

1. Introduction

2. Warm up

3. Aerobic activity

4. Cool down

5. Conclusion

Also:

6. During each stage, pulse checks should be made to give a safety indication

7. Optimum pulse levels should be given before exercising

8. An allowance must be given for age

9. Verbal encouragement should be given

10. Specific needs of guests should be included

11. Exercises must be safe

12. The movements should be continuous and non – repetitive

PRPCEDIRES: (continued)

13. The music should help the activity and be appropriate

14. The class must be enjoyable

The instructor must prepare various routines, ensuring continuity and enjoyment and that all safety considerations are met. It is the instructors job to keep all classes up to date and to make use of any new techniques or innovations.

STANDARDS AND PROCEDURES

DEPARTMENT: ACTIVITIES JOB CATEGORY: AEROBIC INSTRUCTOR

HEAD: ACTIVITIES DIRECTOR G. M. APPROVAL: DATE:

TASK: TEACHING NON – IMPACT AEROBICS

STANDARD:.THE INSTRUCTOR MUST BE ABLE TO COMBINE THE LA FORMS OF NON – IMPACT AEROBICS

PROCEDURE:

The skills required in non – impact aerobics are the same as in normal aerobics. ‘Non – impact’ simply reduces the jarring movements caused by heavy landing exercises, and consequently reduces the risk of injury. This form of exercise can be modified for beginner and intermediate.

Again the format must be:

1. Introduction

2. Warm up

3. Aerobic activity

4. Cool down

5. Conclusion

A non – impact tape will be viewed, followed by the setting up of a non – impact routine. The emphasis must again be on continuity, enjoyment, and safety.

STANDARDS AND PROCEDURES

DEPARTMENT: ACTIVITIES JOB CATEGORY: AEROBIC INSTRUCTOR

HEAD: ACTIVITIES DIRECTOR G. M. APPROVAL: DATE:

TASK: TEACHING STRETCHING CLASSES

STANDARD: THE INSTRUCTOR MUST BE ABLE TO THACH AND INSTRUCT AND STRETCH CLASS

PROCEDURE:

Stretching is provably the most neglected form of exercise and one of the most beneficial. It can aid flexibility, muscle efficiently and general well – being.

A stretch class is aimed at increasing flexibility and it can incorporate aerobic activity. The bulk of the class must be in the from of different stretches, breathing techniques and partner work. This must be punctuated by aerobic activity which will simulate the effects of circuit training and internal running while promoting increased flexibility and breathing capacity.

The lesson must be set out as follows:

1. information
2. Warm up
3. Stretching punctuated by aerobic activity
4. Cool down
5. Conclusion

Safety procedures must be adhered to:

6. Guests are not to bounce or force stretches
7. No pain should be felt
8. No undue pressure should be put on muscles
9. No muscles should be over stretched or emphasized too much. The body should be stretched symmetrically
10. The instructor must carefully monitor all activity

Stretching can be fun and should be shown to be vital in the execution of all sports.

STANDARDS AND PROCEDURES

DEPARTMENT: ACTIVITIES JOB CATEGORY: AEROBIC INSTRUCTOR

HEAD: ACTIVITIES DIRECTOR G. M. APPROVAL: DATE:

TASK: INSTRUCTING SWIMNASTICS AEROBICS

STANDARD: THE INSTRUCTOR MUST KNOW THE DIFFERENT FORMS ANAILABLE AND BE ABLE TO INSTRUCT THEM WELL

PROCEDURE:

The skills required in the teaching of ‘Swimnastics’ or ‘or ‘aqua – aerobics’ are the same as in aerobics, with the addition of being able to swim and be knowledgeable in resuscitation techniques.

Swimnastics is a form of exercise carried out in the shallow end of swimming pool, using the resistance of the water. It has the advantage of being safe and