Social-Behavior.ppt

There are some basic social behaviors which will make living and working with people from other countries a better experience.International Code of Basic Social Behavior“Courtesy is the one coin you can never have too much of or be too stingy with.”1-NOISEBeawareofthosenearyou.Beawareofyourgeneralsurroundings.Timeoftheday.Mobilephones.Radioandmusic.TalkingandShouting.Noisecontributestostressandhasanegativeimpactonpeopleslives.Dontaddtotheproblem!International Code of Basic Social Behavior 2-NOISE ANNOYSDoesnoiseannoyyou?Whatnoisesannoymost?Doyouuseyourmobilephoneintheelevator?Doyoutellpeopletobequietorjustsufferinsilence?“Noiseisjustapartoftheworldwelivein,ifyoudontlikeitmovesomewherequiet.”Discuss.International Code of Basic Social Behavior DISCUSSION3-PERSONAL HYGIENEWashdaily.Cleanclothes.Cleanteeth(atleasttwiceaday).Keephaircleanandtidy.Keepnailsshortandclean.Washhandsaftertoilet.Washhandsbeforetouchingfood.Reportanyillnessandgettreatmentdontspreadgermsordisease!International Code of Basic Social Behavior 4-PERSONAL HYGIENEDiscussthesestatementsNobodyelsewashestheirhands,whyshouldI?Abitofdirtneverharmedanyone.Infactithelpstokeepthebodysimmunesystemstrong.International Code of Basic Social Behavior DISCUSSION5-ETIQUETTEInternational Code of Basic Social Behavior Etiquette:“Formalrulesofcorrectandpolitebehaviorinsocietyoramongmembersofaprofession.”6-ETIQUETTE(Eating and Drinking)Foodanddrinkalmostasmuchaslanguagesymbolizesacountry,itspeople,itscustoms,itstraditions,itshistory,itsgeography.Learningaboutthefoodanddrinkteachesusmuchaboutthepeopleandhelpsusunderstandoneanother.International Code of Basic Social Behavior 7-ETIQUETTE(Eating and Drinking)BEWARE.Traditionsdontalwayscrossnationalboundaries(thoughsomedoandsomecanbelearned).Dontbeoffendedifpeopledontparticipateinyoureatinganddrinkingtraditions.Dontcauseoffencebyunnecessarycriticismofotherpeoplescustomsandtraditions.Eatinganddrinkingunlikelanguageareeasytosharewithpeoplefromothercountries.Makethemostoftheopportunity!International Code of Basic Social Behavior 8-ETIQUETTE(Eating and Drinking)General Rules of ThumbWashyourhands.Atwork,changeoutofdirtyclothes.Lessemphasisonformaldining.Usingthecorrectknifeorknowingwhichplategoeswhereislessimportant.Bepolite.Helpothersbyofferingtoservethemorpassingthingstothem.International Code of Basic Social Behavior 9-ETIQUETTE(Eating and Drinking)General Rules of ThumbTalking at the dinner table is good this is a social activity.Listening is very important as well!Eat and drink as quietly as you can.Eat slowly.Take your time,this is meant to be a pleasurable activity.Dont lick the plate or the knife,dont drink soup from the bowl.Help to remove(and if requested,clean)dishes at the end of the meal.International Code of Basic Social Behavior 10-ETIQUETTE(Eating and Drinking)Buffet Style RestaurantNormally a buffet style restaurant is an“all-you-can-eat”settingFood is prepared and set on a table,and the customers serve themselvesUse the utensils provided to put food on your plate.NEVER USE YOUR HANDS!Do not sneeze or cough on or near the food.Remember that other people are getting food from the same place you are.International Code of Basic Social Behavior 11-International Code of Basic Social Behavior ETIQUETTE(Eating and Drinking)Buffet Style RestaurantIt is common practice to use a clean plate every time you go to get more food from the buffetIt is good practice to make more trips and get smaller servings of food.There is usually no limit to the amount of times you can visit the buffet.It is considered impolite,and a waste,to get more food than you can eat and leave it at the table.Many restaurants will charge a customer an extra fee if this is done.12-ETIQUETTE(Eating and Drinking)Drinking alcoholDrink alcohol in moderation.Getting drunk is not clever!Water and fruit juice are healthy alternatives.Dont assume everyone drinks alcohol many dont.Drinking has its own peculiar cultural traditions.Joining in with someone elses tradition helps bonding,but International Code of Basic Social Behavior 13-ETIQUETTE(Eating and Drinking)Drinking alcoholbe careful about over-indulging,getting out of your depth or causing offence if you are in doubt,or begin to feel intoxicated,REFUSE.Severe intoxication has an effect on your health and your ability to function at work.It can also lead to serious lapses in judgment.Dont mix the grape and the grain.In other words,it is usually safe to say:Beer before liquor,youve never been sicker;liquor before beer,youre in the clear.International Code of Basic Social Behavior 14-ETIQUETTE(Eating and Drinking)Drinking alcoholIf alcohol is served with Europe/US food it is usually wine or beer,rarely spirits.In some countries(e.g.Middle East)alcohol is banned and there are severe punishments for infringement.International Code of Basic Social Behavior 15-ETIQUETTE(Eating and Drinking)Do you get nervous about eating with people from other countries?Are you prepared to try anything once?What if they dont like the food you provide?What if you dont like the food they provide?Do you think it is impolite to refuse an alcoholic drink?Whats your favorite food?Whats your least favorite food?International Code of Basic Social Behavior DISCUSSION16-ETIQUETTE(Toilet)Use the toilet as quietly as you can.Clean any mess or spillage yourself dont leave it for others to do.Wash your hands.Wipe the sink after use.If more soap or toilet paper or paper towels are needed get them straight away,dont let the next person find out too late!The toilet is not a place of rest use it and leave it.International Code of Basic Social Behavior 17-ETIQUETTE(Smoking)Now generally regarded as anti-social.A major source of serious ill-health.Fewer people smoke than do not smoke.Passive(second-hand)smoking kills.In most countries now there are strictly controlled places for smoking.Look out for No Smoking signs.Obey them.Smoking while eating and while others are eating is regarded as extremely offensive!Dispose of cigarette ends carefully and hygienically.International Code of Basic Social Behavior 18-SMOKINGSmokers effectively fund the health service by paying tax on the tobacco.Therefore,if anything,we should encourage smoking.Smoking protects against some illnesses.Smoking is not illegal.I have a right to smoke wherever I want.Smoking is an important social activity in my culture.Consequently you should respect my culture and my right to do what I want.International Code of Basic Social Behavior DISCUSSION19-ETIQUETTE(Litter)Dont drop litter EVER!Destroys self-respect.Destroys the environment.Demonstrates what you think of your village,town,city,country.Extremely offensive in some countries and is a criminal offence($1000 penalty).International Code of Basic Social Behavior 20-ETIQUETTE(Swearing)Offensive most of the time.Be aware of where you are and who is listening.Do not swear at people senior to you in any language.Try to think of a non-offensive word to use for when you accidentally hurt yourself.Dont get red-carded!International Code of Basic Social Behavior 21-ETIQUETTE(Queuing)Be aware of those around you.Await your turn.Dont crowd the person in front of you(airport,bank,post office).If elderly people,or people with small children,need assistance,offer to help.International Code of Basic Social Behavior 22-TRAVEL TO THE SHIPBe courteous to others Take your time dont push and shove.Help others a stranger is only a friend you havent met yet.Let people out of elevators before getting in.Arrive on time(beforehand)for scheduled events.Treat public areas as an extension of your home.Do not disturb your fellow passengers.Try to tune in to the behavior of those around you keep your eyes and ears open and learn.NEVER DO OR SAY ANYTHING THAT MIGHT BE MISINTERPRETED AS A SECURITY HAZARD.International Code of Basic Social Behavior 23-LITTER/SWEARING/QUEUING/TRAVELDISCUSSTHESESTATEMENTS:Its okay to litter because it keeps people employed to pick it up.Swearing is an involuntary outburst,as natural as breathing.I shouldnt need to wait in line if all I need to do is ask a quick question.Im late therefore I should get priority over others.International Code of Basic Social Behavior 24-ETIQUETTE(Meeting People)As a general rule:Shake hands say hello(man-man).Nod,smile,say hello (man-woman).Introduce yourself.Keep a reasonable distance when talking with someone DONT INVADE THEIR PERSONAL SPACE!Rules of touching are complex and differ in each country BE VERY CAREFUL!Try to keep eye contact as much as possible(though dont stare.)International Code of Basic Social Behavior 25-ETIQUETTE(Meeting People)As a general rule,what to say:Weather,family,home,travel,job,sports are all safe subjects to talk about.Relationships,commenting upon appearance,recent news,are semi-safe.Asking about income,politics,religion or being openly critical are definitely unsafe!Saying Excuse me,please and thank you are the most basic etiquette markers.Learn them and use them.26-ETIQUETTE(Meeting People)Religion&Religious ToleranceWe never talk about religion with someone whom we have just met.This is because different people have different religious beliefs and people usually have very strong feelings about their respective religions.Learn to understand and respect different religions,or at the very least,to tolerate them.Do not discriminate based on religion.International Code of Basic Social Behavior27-Meeting PeopleAre you uncertain about how to greet people?Do you think the rules about meeting and greeting are just too complicated?What are typical ways of greeting each other in your country?How do you think it differs from elsewhere?What advice would you give to a visitor about meeting people in your country?International Code of Basic Social Behavior DISCUSSION28-ETIQUETTE(Clothing and Dressing)Know the right clothes to wear at the right time.Rules prescribing how to dress are more relaxed now.Work clothes for work (keep them clean and pressed!)Casual clothes for rest periods.Sports clothes for sport.Formal clothes for formal events (interview,business meeting etc).Brand,label,make is not important BEING CLEAN IS VERY IMPORTANT!International Code of Basic Social Behavior 29-Clothing and DressingWhat brands or labels do you prefer?Do you wash and iron your own clothes?What was the last item of clothing you bought?How much was it?Why did you buy it?Do you still like it?International Code of Basic Social Behavior DISCUSSION30-ETIQUETTE(Optional Bodily Functions)International Code of Basic Social Behavior In publicIn privateCommentSpittingBelchingPicking noseBlowing noseSneezingCoughingCracking knucklesBiting nails31-Optional Bodily Functions What is your opinion of these?International Code of Basic Social Behavior In publicIn privateCommentSpittingNOYES,QUIETLYDISPOSE OF THE MUCCUS HYGIENICALLY DO NOT SPIT WHERE OTHERS MIGHT FIND IT.EXTREMELY OFFENSIVE IN MOST COUNTRIES.SOURCE OF DISEASE SPREAD.BelchingNOYES,QUIETLYEXTREMELY OFFENSIVE IN MOST COUNTRIES ESPECIALLY AT THE DINNER TABLE.SAY EXCUSE ME IF YOU DO THIS NEAR PEOPLE.Picking noseNOYESUSE A TISSUE.DISPOSE OF THE MUCCUS HYGIENICALLY DO NOT LEAVE WHERE OTHERS MIGHT FIND IT.OFFENSIVE IN MOST COUNTRIES.Blowing noseYESYESBE DISCRETE.USE A HANDKERCHIEF.MAKE AS LITTLE NOISE AS POSSIBLE.DISPOSE OF,OR CLEAN,THE HANDKERCHIEF HYGIENICALLY.SneezingYESYESMAJOR SOURCE OF DISEASE SPREAD.COVER YOUR NOSE WITH YOUR HANDS OR A TISSUE.WASH YOUR HANDS.CoughingYESYESMAJOR SOURCE OF DISEASE SPREAD.COVER YOUR MOUTH WITH YOUR HANDS.WASH YOUR HANDS IF YOU COUGHED ANY MUCCUS ONTO THEM.Cracking knucklesNOYESOFFENSIVE IN MOST COUNTRIES.Biting nailsNONOUSE NAIL CLIPPERS IN PRIVATE.DISCUSSION32-SummaryWe are all equal as human beings.Nobody is better than anybody else!It is only our behavior that differentiates us from one another.Understand and act according to recognized norms of behaviorBe a part of society International Code of Basic Social Behavior 33-