sunny新视野商务英语Unit-8-Receiving-V.ppt
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1、sunny新视野商务英语Unit 8 Receiving_Vreceptionist:1.provide information2.answer switchboard 3.receive visitors4.answer queries5.deal with(telephone)enquiries6.take message7.make arrangement8.direct the comers to the right person9.keep the receptions area tidy,organize reading materials and provide refreshm
2、ent10.do basic clerical work11.do simple bookkeepingTobeareceptionistyoushould:1.have a smart appearance;2.have good communication skill,both spoken and written3.be able to stay calm under pressure at busy times4.be courteous(有礼貌的有礼貌的),but firm,when dealing with difficult,impatient or distress peopl
3、e5.be efficient and well organized6.be able to work on your own7.have basic computer skills8.be able to use office equipment such as switchboards,fax machines and photocopiers9.be interested in the work of the organizationTeaching ObjectivesTeaching ObjectivesAfter completing this lesson,students sh
4、ould be able to:-understand the procedures involved when receiving business visitors;-effectively use communication skills to:receive business visitors who have an appointment;receive business visitors who do not have an appointment;meet visitors at the airport;participate in small talk about travel
5、,weather or accommodation.Newwords(P96-100)1.appointment2.sketch3.trading company4.recommend5.movement6.procedure7.accompany8.accommodation9.alternative10.register11.agency agreement12.Purchasing manager13.extension1.约会约会2.草拟,简述草拟,简述3.贸易公司贸易公司4.推荐推荐5.移动移动6.程序程序7.陪同,陪伴陪同,陪伴8.住宿住宿9.可供选择的可供选择的10.记录记录11
6、.代理协议代理协议12.采购经理采购经理13.分机分机Task2-1nAreceptionistinasmallfirmmayhavetouseacomputer,operateaswitchboard,andperformotherclericalduties,inadditiontoreceivingvisitors.Inalargefirmareceptionistcanconcentrateonwelcomingandlookingaftervisitors.nAvisitortoalargefirmshouldmakeanappointment,becauseexecutivesar
7、eoftenverybusyanddonothavemuchtimeforvisitors.Executivesandsecretariesshouldnotifythereceptionistinadvanceaboutimportantappointments,andaboutthemovementsofexecutives,especiallywhentheyareoutofthebuildingonbusiness.Executivesoftenaskreceptioniststomaketravelarrangementsforthem,suchasbookinghotelrooms
8、andairlinetickets.PartListeningPracticeTask 2-2 Listen to second part of the passage.Decide whether the following statements are true(T)or(F).n_(1)Thereisactuallynoprocedureforreceivingvisitors.n_(2)Theexecutiveorhissecretarywillalwayscomedowntothenreceptionareatogreetthevisitor.n_(3)Onlythereceptio
9、nistisresponsibleforescortingthevisitortothenexecutivesoffice.n_(4)Addressingthevisitorbynamecanshowfriendlinessandgiveangoodimpressiontothevisitor.n_(5)Ifavisitorsrequestforameetingcannotbesatisfied,thereceptionistnshouldneverapologizeormakesuggestionsforanalternativemeeting,becauseitisnothis/herfa
10、ult.n_(6)Itisnecessaryforareceptionisttokeeparegisterofvisits.FFFFTTacertainIfthevisitorisanimportantclient.oranothersecretaryPartIITask2-2nThere is a certain procedure for receiving visitors.A receptionist should find out if the visitor has an appointment or not.If the visitor is an important clien
11、t,the executive or his secretary will come down to the reception area to greet the visitor.Sometimes the receptionist or another secretary escort,or accompanies,the visitor to the executives office.Using the visitors name when he arrives is a friendly gesture and gives the visitor a good impression
12、of the firm.The receptionist announces the visitors name,title and position,and introduces the executive to him.nWhen a visitors request for a meeting cannot be satisfied,the receptionist should apologize and make some suggestions for an alterative time.If a meeting is impossible,the receptionist sh
13、ould express regret and explain why,with tact,so that the visitors feelings are not hurt.A receptionist should keep a register which includes dates,times,names and the firm the visitor works for.A receptionist can then refer to this if there is a request for information.1.Have you ever met a guest a
14、t the airport or railway station2.Do you know how to meet your guest at the airport or station 3.What do you do and say when you receive a business visitor at your office or meet him/her at the airport for the first time 4.How will you give a good first impressions to your visitors PartIWarm-uphow t
15、o meet your guest at the airport or stationnMake sure the arrival time of the guests vehicle before going to receive the guestnArrive at the destination half an hour earlier.Then contact the information desk of the airport(railway station,doc,)verify the exact time of guests arrival.nBefore the gues
16、t comes out,stand at the visible place where passengers exit,with receiving sign held high in the hand.On the sign,there should be the name of the guest and the place where he or she comes from.航班名称、从哪里起飞、班次、起飞时航班名称、从哪里起飞、班次、起飞时间、正点到达时间间、正点到达时间 Toseetheflightinformation(Eastern Daylight Time)美国东部夏令时
17、间美国东部夏令时间 WelcomeMiss sunCasestudy2Meetingattheairportn1.确认对方身份并作简要的自我介绍确认对方身份并作简要的自我介绍 Confirm the information of the visitor and making introductionn2.询问对方旅途是否愉快询问对方旅途是否愉快 Asking about the journeyn3.与对方确认一下接下来的时间安排与对方确认一下接下来的时间安排ConfirmingthescheduleCase2nA:Excuse me!Are you Mr.JohnsonnB:Yes,thats
18、 right.nA:How do you do,Mr.Johnson,my name is Tom lee,the sales manager of the ABC company.nB:How do you do,Mr.Lee glad to meet you.nA:Me too,I came to pick up to your hotel.nB:Thank you,you are very kind.nA:How was your tripnB:No,not very good,I was airsicknA:Do you feel better nownB:Yes,but I feel
19、 very tired,because its a very long trip.nA:Lets go,lets get you checked in the hotel.nB:Ok,Thank you nA:Let me help you with your luggage.nB:It doesnt matter,thank you,I can handle by meself.nA:Please wait for me here,I am going to the parting lot to drive my car.nB:Ok,no problemnThings to do:1.确认对
20、方身份并作简要的自我介确认对方身份并作简要的自我介绍绍 Confirm the information of the visitor and making introductionn2.询问对方旅途是否愉快询问对方旅途是否愉快 Asking about the journeyn3.与对方确认一下接下来的与对方确认一下接下来的时间安排时间安排Confirmingtheschedulensuperb(adj.)excellentnparkinglotanareaorbuildingreservedforparkingcars停车场nbalcony(n.)aplatformprojectingfro
21、mthewallofabuildingwithabalustradeorrailingalongitsouteredge,oftenwithaccessfromadoororwindow阳台nconsiderate(adj.)thoughtfultowardsotherpeople;kindcarefullythoughtout考虑周到的ncozy(adj.)舒适的nwell-decorated(adj.)装饰漂亮的nthoughtful(adj.)considerate考虑周到的Words and expression:PartVideo2Meetingabusinesspartneratt
22、heairportWatchthevideo.Decidewhetherthefollowingstatementsaretrue(T)orfalse(F).n_(1)Mr.LinisthePurchasingManager.n_(2)Theserviceontheflightwasnotverysatisfactory.n_(3)ItisMs.JonessfirstvisittoChina.n_(4)MissWangbringssomeflowersforMs.Jonesasapresent,andnMsJonesgivessomethinginreturn.n_(5)MsJonesdidn
23、thaveanysleepduringtheflightbutshestillfeelsnfine.n_(6)Ms.Jonesroomisonthe6thfloorwithabalconyoverlookinganbeautifullake.n_(7)Ms.Jonesroomiscozyandwell-decorated.n_(8)Mr.LinwantstotalkquicklyaboutbusinesswithMs.Jonesnbecausetheydonthaveenoughtime.n_(9)Ms.JoneswillstayinGuangzhouforthreedays.n_(10)Mr
24、.LinwillcontactMs.Jonesthenextafternoon.T TF FF F FF F FsalesmanagerparkmorningSituation:MrLinandhissecretary,MissWang,arewaitingattheinternationalArrivalsHallatanairport.Mr.Linholdsaliargesignreading“WelcomeMs.Jones”andMissWangholdsabunchofflowers.Ms.JoneswalksthroughtheGreenExit.Andthensheseesthes
25、ign,waves,andgoestowardsthem.nMr.Lin:Ms.JonesnMs.Jones:Yes,Im Miranda Jones from Flora Garment Trading.nMr.Lin:My name is Lin Hua.Im the Sales Manager for Baiyun Sweaters.How do you do,Ms JonesnMs.Jones:How do you do Its very nice of you to come to meet me.nMr Lin:Youre welcome.And may I introduce m
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