咖啡厅服务用语(中英文).doc
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1、_咖啡厅服务用语一. 接订位:1. Good morning / afternoon / evening. This is coffee shop. (XXX speaking). May I help you?您好,咖啡厅,请问有什么可以帮忙吗?2. May I have you name, please? Under what name is this booking made, please?请问您贵姓?/请问您以什么名义订位?3Would you please spell it for me? Spelling, please?请问您的名字怎样拼写?4For how many peop
2、le, please? / How many people will be in your party, please?请问多少人?5. For what time and what date, Mr. Smith?史密斯先生,请问哪一天和几点钟来用餐呢?6. Would you like the smoking area or Non Smoking area?请问您喜欢吸烟区还是非吸烟区?7. Any more request?还有什么要求吗?8. Yes, we will arrange a table by the window for you. / Im sorry, we can
3、not guarantee that we can offer you a table by the window, because there have been many reservations today. But well do our best for you.好的,我们会为您安排一张靠江边的桌子。/ 对不起,我们不能保证一定可以给您一张靠江边的桌子,因为,今天有很多订位,不过,我们会尽力为您安排的。 1. May I have your room number or telephone number, please? (So that we can contact you eas
4、ily.)请问您的房间号码或联系电话是多少?(这样我们可以方便联系您)10. Mr. Smith, May I repeat it? A table for two and non smoking area, at 7:30 this evening for Mr./Ms smith, your telephone number is . Is that right?我重复一下:史密斯先生,两位,今晚七点半来,非吸烟区,联系电话号码 是 对吗?11.Thank you, Mr.Smith, usually, the table will be kept / hold for 15 minute
5、s. We look forward to seeing you on time. Good-bye.谢谢,史密斯先生,餐厅的订位将会保留15分钟,我们将恭候您的到来,再见。二客人抵达餐厅,带位:1. Good morning / afternoon / evening. Welcome to coffee shop.您好,欢迎光临。2. Have you made a reservation?请问您订位了吗?3. Yes, Mr. Smith. We have arranged a table (by the window) for you. 史密斯先生,我们已经为您安排了座位。4. How
6、 many people in your party, sir? / A table for how many, sir?先生,请问几位?5. Would you mind waiting for a while? The table was occupied, and were cleaning the table now, but I assure well take your seat as soon as its cleaned.请稍等一会,那张台的客人刚离开,我们正在收拾,我保证,一旦收拾好,马上让您入座。6. Im sorry, sir. Our restaurant is ful
7、l now. Would you mind waiting for a moment? Well arrange a table for you as soon as possible. please have a seat here.先生,很抱歉,我们餐厅现已满座,请您稍等片刻,一有空台,我们马上为您安排。7. Im sorry. Our restaurant is full now. Would you please wait for a moment, or maybe I suggest you another restaurant. It is also very good.对不起,
8、我们餐厅已经满座,能否请您稍等一下,或者我向您推荐另一个餐厅,那里也很好。8This way please. Be careful of the steps. 这边请,请小心台阶。9. Would you like the smoking area or Non Smoking area?请问您喜欢吸烟区还是非吸烟区?10. May I have you name, please?请问怎样称呼呢?11(早餐)Do you have breakfast coupon / ticket? 请问您是否有餐券呢? May I have your room number, please? 请问您的房间号
9、码是多少?May I have a look at your hotel passport / room card, please? 能让我看一下您的房卡吗? I just want to know if your breakfast is included. 我只是想看一下您是否享有免费早餐。12. How about this table? /( Is this table all right)? Mr. Smith.史密斯先生,请问这张台好吗?13. Mr. Smith, Take / have a seat, Please.史密斯先生,请坐!14. Here is your napki
10、n. 这是您的餐巾。15. 有BB的客人时:Do you need a high-chair for your baby? 请问是否需要BB椅呢?16. Would you like to have a la carte or buffet?请问你喜欢散点还是自助餐呢? 17. Here is our menu and drink list. Mr. Smith.史密斯先生,这是酒水牌和酒水牌。18. Mr. Smith. We have prepare the delicious lunch / dinner buffet for you. Please feel free to take
11、it. / help yourself to it. I hope youll enjoy it.史密斯先生,我们为您准备好了丰富的自助餐,请您到自助餐台随意选取食品,请慢用(指示动作)。 三服务:1. Good morning / afternoon / evening, sir / madam.您好,先生 / 太太。2May I put this cover on your coat / bag? 请问可以为您套上衣服 / 袋子吗?3Would you like coffee or tea, please?(早餐)请问您喜欢咖啡还是茶呢?4. Mr. Smith. Would you li
12、ke something to drinking before your lunch / dinner? How about ? 史密斯先生,请问您餐前需要一杯饮料吗?来杯好吗?5. By the way. Would you mind paying extra for the drink?先生,饮料是不包括在自助餐之内的,请问是否介意额外收费呢?6. For the buffet guests, just plus 20 yuan extra, you can enjoy the fresh juice, drought beer and soft drink buffet. 现在凡是用午、
13、晚自助餐的客人,每位另加20元,可以有鲜榨果汁、生啤、汽水任饮。7. Our fresh fruit juice are freshly squeezed and without extra sugar in it. 我们的鲜榨果汁是新鲜榨的, 不另加糖。8. Would you like to try our house (red /white) wine? It reaches to the AOC level and is produced in Bordeaux, France. Its quite good to go with your dish.想不想试下我们的宾馆特选葡萄酒呢?
14、 它达到AOC级, 产于法国波尔多区,很受客人欢迎。用来配您的菜最好了。9. Would you like a full bottle of or half bottle?请问您喜欢大瓶装还是半瓶装的?10. Sorry, this wine is only sold by bottle. Would you like to try our House Wine? It can be sold by glass.对不起,这种葡萄酒只按瓶卖,或者试一下我们的宾馆特选葡萄酒吧,它可以按杯卖。11. Im sorry. Our is not available now. May I suggest
15、you instead? It is also very nice.对不起,我们的卖完了,或者要不要尝一下?也挺不错的。12. Here is your . , Mr. Smith。 Enjoy your drink. 史密斯先生,这是你点的.,请慢用。13. Good evening! Mr. Smith. May I take your order / are you ready to order now? 史密斯先生,请问可以为您点菜吗?14. 早餐:A. May I suggest the chinese breakfast to you? It includes one bolw o
16、f congee, chinese dian xin and chinese tea. It will take about 15 minutes.我可以介绍中式套餐给您吗?它包括一碗粥,一份中式点心和茶,大约需要15分钟。B. Yes, Mr. Smith, An American breakfast. What kind of juice would you like? We have orange juice, apple juice, pineapple juice, tomato juice, and grapefruit juice. Which one would you pre
17、fer?好的,史密斯先生,您点一份美式早餐,我们有橙汁、菠萝汁、番茄汁和西柚汁,请问您要哪一种果汁?C. What kind of cereal would you like? We have corn flake, rice crisps, all bran, shredded wheat. Which one would you prefer?请问您喜欢哪一种谷物类呢?我们有玉米片、脆米粒、麦丝卷和麦夫条,您选择哪一款呢?D. How would you like your egg? Fried egg, scrambled egg, poached egg or boiled egg?请
18、问您的鸡蛋要怎样做呢?要煎蛋、炒蛋、波蛋还是蛋呢?E. How would you like your boiled egg?请问您的蛋要几分钟呢?FWith ham, bacon or sausage? / Would you like ham, bacon or sausage to go with your egg?请问您的鸡蛋要配烟肉、香肠还是火腿呢?G. What kind of bread would you like? We have brioches, croissant, danish pastries, whole wheat bread and toast. Which
19、one would you prefer?我们有蛋奶包、牛角包、丹麦包、全麦包和多士,请问您要哪种面包呢?H. Would you like your bread served now or come with your egg?请问您的面包是现在上还是和鸡蛋一起上呢?15. 午、晚餐:AThe soup of today is . would you like to have a try it ? 今天的例汤是.请问要一份吗?B. Would you like a . salad first? Its made with . It is very good. 请问先要一份.沙拉,好吗?它里面
20、有.,挺不错的。C. We have . dressing. What kind of dressing would you like?我们有.沙拉汁,请问您喜欢配哪一种? DMay I recommend the steak . to you? We have really good beef here. 我可以介绍.牛扒吗?我们这里的牛肉很好。 E. How would you like your steak? (Medium or medium well?) 请问您的牛肉要几成熟?(五成还是七成?)F. What kind of sauce would you like to go wi
21、th your steak? We have. 请问您要什么汁配您的牛扒?我们有.GWe have cream potatoes, baked potatoes and French fries. What potatoes would you like for your meat? 我们有忌廉薯、局薯、炸薯条,请问您喜欢哪一种?HThank you! Mr. Smith. Your have ordered . Is that all right? 谢谢,史密斯先生,您点了,对吗?I You have ordered two appetizers / main dishes. Would y
22、ou like them served together or one after another?您点了两道头盘 / 主菜,请问需要一起上,还是分开上?JWould you like your main dish served with their salad together or after the salad? 请问您的主菜是跟他们的沙拉一起上还是在沙拉后上?KIt will take some time for this dish. Could you wait a little bit longer or may be order a salad first?请问是否介意等呢?或者
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