6sigmaTotalcycletimereduction41英文版.ppt
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1、 Motorola University&MASET,LLC.Total cycle time Total cycle time reductionreduction晤颗赦厕纫调颠培渗讹缉睹疯掀先编百阵针执基缮补铆捆韩涯斑剩敷赃也6sigmaTotalcycletimereduction41英文版6sigmaTotalcycletimereduction41英文版 Motorola University&MASET,LLC.A business achieve total customer A business achieve total customer satissfaction when
2、 its workforcesatissfaction when its workforce Is trained and empowered to concurrently apply Is trained and empowered to concurrently apply Is trained and empowered to concurrently apply total cycle time reduction tools and qulity total cycle time reduction tools and qulity total cycle time reducti
3、on tools and qulity improvement tools within cross-functional teamsimprovement tools within cross-functional teamsimprovement tools within cross-functional teams Embraces a continuous improvement process Embraces a continuous improvement process Embraces a continuous improvement process which suppor
4、ts measurements and rewards which supports measurements and rewards which supports measurements and rewards consistent with change objectives that adjust to consistent with change objectives that adjust to consistent with change objectives that adjust to customer needscustomer needscustomer needs丁辞拥
5、坤芹天危唬随纺眨誓搔路扇烯陛捉薪丁房呻呵儡虹貉眯虱界晤伪啦6sigmaTotalcycletimereduction41英文版6sigmaTotalcycletimereduction41英文版 Motorola University&MASET,LLC.Total cycle timeTotal cycle timeTotal ycle time is the actual time that passes from Total ycle time is the actual time that passes from Total ycle time is the actual time t
6、hat passes from the time a customer expresses a need until the the time a customer expresses a need until the the time a customer expresses a need until the customers need is satisfied.customers need is satisfied.customers need is satisfied.CustomerCustomerrequestrequestProduct/serviceProduct/servic
7、eForForcustomercustomer盟砸娃婉蛀坡洛践晦足调衍枪铬权价呈召靳篱既刁羞根谈歉双敝然仗琉刽6sigmaTotalcycletimereduction41英文版6sigmaTotalcycletimereduction41英文版 Motorola University&MASET,LLC.Total cycle time reduction-Total cycle time reduction-a competitive tool a competitive tool Responsiveness to market and customer Responsiveness t
8、o market and customer needsneeds Reduced costReduced cost Improved profitsImproved profits Improved total customer satisfactionImproved total customer satisfaction Increases asset utilizationIncreases asset utilization水峰椭睬辅怔危蝗儿庆掸椒钻脓孵姜泼控疽建说蔗炭焚月欠植囤销亡薄缚6sigmaTotalcycletimereduction41英文版6sigmaTotalcycle
9、timereduction41英文版 Motorola University&MASET,LLC.Business evolves over timeBusiness evolves over time At first a good process is establishedAt first a good process is established Buesiness needs gradually change the process.Buesiness needs gradually change the process.The changes are not always for
10、the bettter.The changes are not always for the bettter.Everyone ties to do their best but the process Everyone ties to do their best but the process evolves to the current state.evolves to the current state.Probably few people have looked at the Probably few people have looked at the complete proces
11、s from start to plete process from start to finish.衍潍胞改遣粉矿刀暑煮逗扔醉爪爬埂蕴舟杉冉膨占迹翁扔耳敢罢岸窗织逊6sigmaTotalcycletimereduction41英文版6sigmaTotalcycletimereduction41英文版 Motorola University&MASET,LLC.If we are to improveIf we are to improve we must completely understand we must completely understand what we do what w
12、e do andand how we do it how we do itthen we will discoverthen we will discover how to do it better.how to do it better.詹眺孕锹高郊娇耕匆痢都心僚热肥侥扁江硷努猪陀峰贯隘菜甜侈靠乱影烽6sigmaTotalcycletimereduction41英文版6sigmaTotalcycletimereduction41英文版 Motorola University&MASET,LLC.As IsThe present level of performance at which a
13、business process or function is operatingShould BeA level of performance that a business can achieve using current resourcesCould BeA level of performance that cant be achieved through the strategic addition of new resourcesIssues Problems,disconnects,and/or opportunities for improvement(missing,unn
14、ecessary,or poorly performing steps).Total cycle time terms束海香抢勾铃嘻绪埠仿氓正棵拽佐酵陡隔坎丁矢巴司限陇辣术磊缀热桃浇6sigmaTotalcycletimereduction41英文版6sigmaTotalcycletimereduction41英文版 Motorola University&MASET,LLC.Greast performance improvementGreast performance improvementachieved with present resourcesachieved with prese
15、nt resourcesCould beCould beShould beShould beAs isAs istimetime9-12 months9-12 monthsWith addition resourcesWith addition resourcesWith present resourceWith present resourceBusiness performance欲蒲枉捏床潭碧缉屏躯虐泻掩荧奇滑糟卿魏栽挠蔡繁埔仔涯漳武祷虱扒济6sigmaTotalcycletimereduction41英文版6sigmaTotalcycletimereduction41英文版 Motor
16、ola University&MASET,LLC.Flow chartSequential flow of a simple processRelationship mapDiagrams how the pieces of a system interrelate within an organizationCross-functional process mapDiagrams the specific steps taken to accomplish a task,organized by which function is responsible for the stepInclud
17、es time required to perform each stepMapping is used to diagnose cycle time problems宰剂邑浇隶痢沉赤泵担遇酚蒸铺乳奴糕期业势吩蒸砧入羹侈换漫侩例绑宿6sigmaTotalcycletimereduction41英文版6sigmaTotalcycletimereduction41英文版 Motorola University&MASET,LLC.Process flow chartProcess flow chartWalk inDoorWait inLineFill OutFormGive FormtoCoun
18、terReceiveFormGive FormtoGarageWait untilReadyDrive CarintoGarageStartDrive CarOn LiftRaiseLiftHaveContainers?SelectContainerDrainOilLowerLiftCallWarehouseDeliverContainersYesNoHaveCorrectOil?Put in OilGive Formto CounterDrive Carto ParkingLotCallWarehouseDeliverOilYesCollectMoneyCorrectChange?YesPi
19、ck upCarDriveAwayExitMake ChangeNo睦掀咸杨体崖志缺洪黑梭养怪功朽靠一矩状版豆沼芦皑贩谈醛州酿兜硅埃6sigmaTotalcycletimereduction41英文版6sigmaTotalcycletimereduction41英文版 Motorola University&MASET,LLC.Relationship mapping for any businessRelationship mapping for any businessProductProductDesigns/Designs/ServicesServicesFinanceFinanceM
20、kt/Mkt/SalesSalesNew ProductNew Product/Service/ServiceSuppliersSuppliersMfg./Order Mfg./Order FulfillmentFulfillmentDistributionDistributionMarketMarketPlacePlacePersonnelPersonnelCapitalCapitalRevenuesRevenuesBudgetsBudgetsPromotionsPromotionsLeadsLeadsProduct/Service IdeasProduct/Service IdeasOrd
21、ersOrdersRaw Materials/Raw Materials/ResourcesResourcesHuman ResourcesHuman ResourcesProductProductTechnologyTechnology宋办咏假舵潜焊犊潮近州凶州瘫焉撩骨灯恬验歌见兄麦蔼黄梯丧耸压黔玩6sigmaTotalcycletimereduction41英文版6sigmaTotalcycletimereduction41英文版 Motorola University&MASET,LLC.Assumptions:basic research complete.model&accessor
22、ies Assumptions:basic research complete.model&accessories decided.Approximate$to spend.car available at dealer.decided.Approximate$to spend.car available at dealer.Drive and arrive Drive and arrive at dealerat dealercustomercustomersalespersonsalespersonSales managerSales managerBusiness managerBusi
23、ness managerCycle timeCycle timeResearch on Research on new carnew carBrowseBrowseCarsCars Dicuss Dicuss car car optionsoptionsDicuss Dicuss priceprice2H 48H2H 48H1H 3H1H 3HSales person Sales person approaches approaches customercustomerPull Pull information information on caron car As is map purcha
24、sing a car拘拟铡伐窝辽占矛漂幼汁惕间抄搽钠瑚幅瓤当边锚捎檀茎狮由驳湘康驭作6sigmaTotalcycletimereduction41英文版6sigmaTotalcycletimereduction41英文版 Motorola University&MASET,LLC.是是是是Go to Go to manager manager for a for a provalprovalMake an offerMake an offer20M 2H20M 2HDiscusDiscuss offers offerDiscuss Discuss counter counter offerof
25、ferReach Reach agreementagreementReview Review offerofferPresent Present counter counter offeroffervanishvanishBAnonoAccept?Accept?yesAs is map purchasing a car(cont.)customercustomersalespersonsalespersonSales managerSales managerBusiness managerBusiness managerCycle timeCycle time挨丁从牡扳沤寿撮棒巍瞪念饮刁睁糊恃
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