加州商务酒店服务指南.doc

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欢 迎 辞
Welcome
尊敬的阁下：
欢迎您下榻加州商务酒店，本酒店全体员工将竭尽全力，热诚为阁下服务。
加州商务酒店，是一家集餐饮、娱乐、休闲、住宿、购物等各种功能于一体，是一家综合型的四星级商务酒店。“顾客至上”、“服务第一”是我们的宗旨。我们希望通过这本酒店指南，能够帮助您了解和使用本酒店的各项设施及服务，使您在此生活舒适、愉快并留下美好的回忆。

总经理
Dear His Excellency：
Welcome to stay in California Business Hotel, the hotel staff will make every effort, enthusiasm for your service.
California Business Hotel is a food and beverage, entertainment, leisure, accommodation, shopping and other functions, is a comprehensive four-star business hotel. "Customer first", "Service First" is our purpose. We hope that through the hotel guide that can help you to understand and use the hotel facilities and services, make your life in this comfortable and pleasant memories.
General Manager
前厅服务
Service the Antechamber

问询处 8001 8002
设在大厅总服务台
Information Center 8001 8002
Desk in the lobby

接待处 8001 8002
位于总服务台，负责订房，办理登记入住手续
Reception 8001 8002
Desk located in the general in charge of reservations, check for

收银处 8006 8008
设在总服务台，处理本酒店住客一切帐务
Check 8006 8008
Desk in total to deal with the hotel guests of all Accounts

外币兑换处 8006 8008

设在总服务台，处理本酒店住客外币兑换业务
Foreign Exchange Department 8006 8008
Desk in total to deal with the hotel guest in foreign currency exchange business

商务中心 1288
设在一层大厅西
Business Center 1288
Floor hall in the West

退房时间
为中午13：00，如延迟至下午6：00前退房则加收半日房租，下午6：00后退房则按全日计算
12:00 to noon, such as delayed to 6:00 pm Check-out the extra half a day before the rent, after 6:00 pm Check-out time the whole day at the calculation

行李处 8001 8002
如需搬运或存放行李，请与总台联系 （内线8001）
Luggage Department 8001 8002
For transportation or storage of baggage, please contact the General Desk (ext 8001)

客房设备服务
Rooms Equipment and Service
空气调节
本酒店设有中央空调系统，各客房均设有调节器，显示温度，安装在墙壁上。冷暖风速分低、中、高三种速度，可随意调节室内温度
Air-conditioning
The hotel has central air-conditioning system, all rooms are equipped with regulators to show temperature, mounted on the wall. Well-being of the wind speed at low, middle, three high-speed, free to adjust the room temperature

电力
所使用电力220伏和110伏，50赫兹。若您使用的电器插头与插座不符，请与房务中心联系 （内线 8633 8666）
Power
By the use of power and 110 volts to 220 volts, 50 Hz. If you are using the electrical plug and socket do not match, please contact the Housing Service Center (Ext 8633 8666)

客房照明系统

阁下房间配有节电控制器，请将房卡插入控制器。当阁下离开房间时，请取出房卡，电视机回自动关闭。在阁下的床头柜上面还配有一个电器开关控制板，你只要触摸电器的开关键，便能控制房间的电器开关。
Room lighting
Your room is equipped with power-saving controller, please insert the controller card room. When you left the room, remove the card room, TV back to the automatic shut down. At your bedside cupboard above the control panel also has an electrical switch, you need to do is open the key to touch electrical appliances, will be able to control the electrical switch room.
客房电视
阁下房间的电视可以收看全国的有线电视节目。
Room TV
You can watch TV room cable programs across the country.
饮用开水
阁下房内已备有电热水壶
Drinking water
Your room has been equipped with electric kettle

洗衣服务 8633 8666
请阁下填写洗衣表格后，将待洗衣物交予楼层服务员
Laundry service 8633 8666
Please fill out the laundry form you will be handed over to floor laundry service
服务中心 8633 8666
设在六楼，24小时为您提供客房服务
Service Center 8633 8666
In the sixth floor, a 24-hour room service to provide you with

叫醒服务

请拨“8000”与总机联系
Wake-up calls
Please dial "8000" and the switchboard Contact

送餐服务
如需在房间用餐请与餐饮预订“8111”联系
时间： 10：30P —14：00P
17：00P —21：00P

Room service
For dining room reservations please contact the restaurant "8111" Contact
Time: 10：30 —14：00
17：00 —21：00
请勿打扰
当阁下不愿被人打扰时，可将床头柜上控制板“请勿打扰”的标志灯开启，并通知总机不需转接电话到客房
Do Not Disturb
When you do not want to be disturbed, they can be cabinet bedside control panel, "do not disturb" sign lights turned on, and inform the switchboard to the room without switching phone
会议服务 8001 8002
本酒店设有大、小两种会议室，如需要在酒店举办会议，请与总台联系
Conference services 8001 8002
The hotel has a large, two small conference rooms, such as the need to hold meetings in the hotel, please contact Front Desk

客房房卡

阁下在外出时请将客房房卡保存好，如发现房卡丢失，请到总台办理手续，交付赔偿金，更换房卡
Hotel room card
When they go out in your hotel room card to preserve your good, if card is lost room, go to Taiwan, the total processing, delivery of compensation, the replacement of the Housing Card
失物
如在酒店丢失个人物品，需要报失，请与房务中心联系，内线“8633”、“8666”
Property
Such as loss of personal belongings in the hotel, the need to report the loss, please contact the Housing Service Center, inside, "8633", "8666"

访客

如没有住客相陪，外来访客须经被访者同意后，在楼层服务台办理好来访登记手续后方能进房，所有访客须在23：00前离开。
Visitors
If no guest accompanying, foreign visitors to be subject to the consent of the respondents in the floor for good service after the visit in order to register into the room, all visitors need to leave before 23:00
紧急及火警预示
本酒店装有先进的自动烟感消防设备，阁下门后贴有消防疏散图，阁下入房时最好先熟悉一下自己的房间位置及安全路线，以备万一，发生火警时迅速撤离
Indicate an emergency and fire
The hotel equipped with advanced fire-fighting equipment of automatic Smoke, you have the door fire evacuation plan posted, into the room when you first familiarize yourself with the best room of their location and the security line, in case, the rapid evacuation of the event of a fire
客房早餐

阁下入住本酒店一楼咖啡厅为您提供早餐，早餐时间：07： 00-09：00
Breakfast Room
You stay in the first floor of the hotel coffee shop to provide you with breakfast, breakfast time :07:00-09: 00
休闲娱乐
在客房七楼可以为阁下提供各项休闲设施，有健身房、棋牌室、台球室等服务项目，咨询电话“8666”、“8633”
Recreation
On the seventh floor in the room can provide you with the leisure facilities, a gymnasium, chess room, billiards room service calls, "8666"、“8633”

餐饮服务 8111

本酒店为您提供各种风味的中国菜，饮包括北京菜、川菜、粤菜等各大菜系

Food and Beverage Service 8111
of Chinese food, food drink, including Beijing, Sichuan, Cantonese cuisine and other majorThe hotel offers you a variety of flavors

咖啡厅 8099
设在一楼可以为阁下提供咖啡等各种饮品
Cafe 8099
In the first floor you can provide a variety of coffee drinks

电话指南
Phone Guide
总机：8000
总台：8001 8002
收银：8006 8008
商务中心：1288
送餐服务：8111
服务中心：8633 8666
咖啡厅：8099
餐饮部订餐：8111
房间到房间直接拨房号

Switchboard: 8000
Total stations: 8001 8002
Cashier: 8006 8008
Business Center:1288
Room service: 8111
Service Center: 8633 8666
Cafe: 8099
Food & Beverage Department of reservation: 8111
Room to Room direct dial room number

直拨电话使用说明

本酒店设有直拨服务，阁下可于房内与全国各地直接通话
1、市话先拨“0”再拨电话号码
2、国内长途先拨“0”然后依次拨地区代码和对方电话号码

Use direct-dial telephones
The hotel has a direct dialing service, you may be in the room and talk all over the country directly
1, direct dialing "0" and dial telephone number
2, domestic long-distance dialing "0" and then dial the area code and telephone number of the other
收费
阁下如需咨询收费问题直接拨打总机“8000”

Charges
For your consultation call toll switchboard directly "8000"

住客须知
1、 住宿必须登记，登记时请主动出示证明人身份证的护照、回乡证、居民身份证
2、请勿使用自带加热器，炊具及熨烫工具
3、请勿携带下列物品入店：
A、猫、狗等小动物
B、刺激性、怪气味物品
C、大量私人物品
D、易燃、易爆及挥发性物品
E、其它对住店客人安全有影响的物品
4、严禁嫖娼、卖淫、吸毒、贩毒、走私、聚众赌博、流氓斗殴等犯罪活动
5、如客人由于疏忽，将酒店物品损失或丢失，应按要求进行赔偿，（附赔偿价目表）
6、未经酒店允许，酒店设施除食、宿、饮外不能转作其它用途
7、请勿在酒店公共厅堂分发、张贴广告
8、请勿将私人用品放在酒店公共厅堂
9、酒店免费提供贵重物品保险服务，具体情况可在总服务台问询处了解，对于非存放物品的丢失，酒店恕不负责
10、离开房间时请将房门锁好
11、客人酒店消费后签帐单时，请向收款人员出示房间钥匙和住宿卡
12、客房在23：00之后请勿招待来访者
13、如客人付款期超过规定日期或实际消费金额超出押金，酒店可要求客人付款
14、如要换住客时间或更换房间，请通知前台服务员
15、请勿在房间里或家具上随意涂抹或安装其它设备
16、请勿随意移动客房内家具，若需要请与楼层服务台联系
17、对严重反酒店规定，经劝阻不听者，酒店有权取消其住房资格
18、入店信息已与当地公安部门联网

Guest Information
1, accommodation must be registered, registration, please take the initiative to produce a passport to prove identity cards, Home Visit identity cards
2, Do not use self-heaters, cooking and ironing tools
3,入店not to bring the following items:
A, cats, dogs and other small animals
B, irritating, strange smell goods
C, a large number of personal items
D, flammable, explosive and volatile items
E, other guests on the safety
implications of the items
4, no sex, prostitution, drug abuse, drug

assault and other criminal activities rogue
5, as the guests as a result of negligence, the hotel lost or missing items should be requested compensation (with compensation price list)
6, without a hotel to allow, in addition to hotel facilities, food, lodging, and drink can not be transferred outside for other purposes
7, a public hall in the hotel do not distribute, display ads
8, not on private supplies hotel public halls
9, the hotel provided free of charge valuables insurance services, the specific circumstances in the general understanding of help desk information desk, for the loss of storage, hotels will not be responsible for
10, please leave the room when the door lock
11, hotel guests to sign the bill after the consumer when receivable staff to produce a room key card and accommodation
12, room after 23:00, please do not entertain visitors
13, such as the provisions of the guests more than the date of payment or the amount of actual consumption in excess of the deposit, the hotel guests can request for payment
14, such as changing the time or the replacement of guest room, please notify the front desk attendant
15, not in the room or furniture can smear or other equipment installed
16, Do not move the room with furniture, if necessary contact with the floor Desk
17, for serious anti-hotel, and after the listener is not to discourage the hotel the right to cancel their housing eligibility
18 Chech-in message has been networking with the local public security departments

丢失、损坏物品赔偿价目表
Lost, damaged, items of compensation rates

大 床 单：200.00 床
枕 套：30.00 条
棉 被：300.00 床
中 巾：30.00 条
浴 帘：80.00 条
地 巾：60.00 条
浴 衣：300.00 件
台 灯：300.00 套
服务指 南：100.00 本
电 视 机：2000.00 台
液晶电视机：6000.00 台
床 头 灯：200.00 台
有 盖 茶杯：30.00 套
小 床 单：100.00 床
枕 头：50.00 块
被 套：200.00 床
方 巾：20.00 条
衣 架：20.00 套
电 热 壶：200.00 套
垃 圾 筒：100.00 套
摇 控 器：300.00 套
托 盘：80.00 套
纸 巾 盒：30.00 套
玻 璃 杯：30.00 套
护 床 垫：200.00 床
浴 巾：100.00 条
请勿吸烟牌：50.00 个
服 务 夹：80.00 本
落 地 灯：300.00 套
床头控制板：500.00 套
电 话 机：500.00 部
瓷 烟灰 缸：30.00 套
温馨提示牌：50.00 个
便 笺 夹：20.00 个
电蚊 香 器：50：00 个
电 吹 风：60：00 （大）个
50：00 （小）个
果 盘 50：00 个
墙纸、地毯、家具、设备视情况而定

Large sheets: 200.00 Bed
Pillowslip: 30.00 Article
Quilts: 300.00 Bed
In the towel: 30.00 Article
Shower curtain: 80.00 Article
And towels: 60.00 Article
Bathrobe: 300.00 Pieces
Table: 3 00.00 Sets
Service guide: 100.00 Taiwan
TV: 2000.00 Taiwan
LCD TV: 6000.00 Taiwan
Bedside lamps: 200.00 Taiwan
Cup covered :10.00 Sets
Small sheets: 100.00 Bed
Pillow: 50.00 Block
Fitted with: 200.00 Bed
Square: 20.00 Article
Racks: 20.00 Sets
Electric kettle 200.00 Sets
Trash can :100.00 Sets
Remote Control: 300.00 Sets
Tray: 80.00 Sets
Tissue boxes:30.00 Sets
Glass:10.00 Sets
Mattress care:200.00 Bed
Towels:100.00 Article
Do not smoke licensing: 50.00 Pieces
Services folder: 80.00 Taiwan
Floor lamp: 300.00 Sets
Bedside control pane l:500.00 Sets
Telephone: 500.00 Taiwan
Porcelain ashtray :8.00 Sets
Warm and prompt licensing: 50.00 Taiwan
Notes folder: 20.00 Taiwan
Wallpaper, carpet, furniture and equipment as the case may be

客房酒水价格表
红牛 10元/听 八宝粥 8元/听
啤酒 10元/听 矿泉水 50元/瓶
可乐 8元/听 碗仔面 5元/桶
雪碧 8元/听 火腿肠 3元/根
花生 5元/袋 榨 菜 2元/袋

香烟价格表
软中华 128元/盒 小熊猫 40元/盒
硬中华 88元/盒 七匹狼 20元/盒
苏 烟 86元/盒 红塔山 18元/盒
玉 溪 40元/盒 红 云 12元/盒

注 意
《酒店指南》为非赠品，请保持清洁，不要在上面书写，否则须赔偿作费人民币100元。不便之处，祈请见谅。
如欲将《酒店指南》留为纪念，请与本楼层服务员联系购买，多谢合作！
加州商务酒店 谨启
Attention
"Hotel Guide" non-gift, please keep clean, do not write in the above, it shall be the compensation fee for RMB 100. Inconvenience forgive Prayer.
For the "Hotel Guide" to commemorate the stay, please contact with the floor staff to purchase, Thank you for your cooperation!
California Business Hotel would like to Kai

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