酒店前台接待实习总结.doc

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酒店前台接待实习总结
Just arrived hotel when, quite glad, it is first time steps work truly after all, feel fresh become reconciled is strange to what, can become formal mount guard when, ability discovery, this job very pains, but also make person benefit quite much. Serve as the appearance of the hotel downstage, be most the department that produce an effect to the guest first and makes a service. The creation of the efficiency of a hotel and profit, basically begin from here. Consequently, generally speaking, the hotel is met to downstage requirement a bit taller, normally metropolis requirement English has wanted 3 level. Downstage job basically is divided into recieve, guest room sale, enter register, retreat room and expense settle accounts, of course, also included to answer for the guest among this doubt, side guest processing serves a demand, the phone turns receive, service and plane ticket make order ticket business to wait for the job outside TAXI. Additional, regard a guest as the branch of direct contact downstage, so a lot of requirements of the guest can not put forward to floor clerk directly, choose them however most the department that contacts first -- downstage, what because this is downstage,serve as whole public house even is harmonious in the center of have the job. The guest’s demand is main about the same, little a blower, be short of a towel, want a clothes tree of what, it is insignificant minor matter normally, but also some of guest is met willfully make a trouble, order plane ticket for example, him guest says to want to order 3 pieces of airline ticket that go to Beijing, and him guest signs affirm, but when us downstage personnel assists when ordering good airline ticket to give a visitor, this guest does not admit he ordered 3 pieces however, ask we return the airline ticket charge that books more. Although this thing fault is absent we, because his own autograph affirms sheet, but, hall director still makes us acknowledge a mistake, return airline ticket money. Very angry at that time, but, saying path: “The client is sacred “ , “The guest is right forever “ the management maxim that this is hotel industry Zhou Zhi, and my already deep experience arrived. Of the hotel downstage, the job is divided half times for morning shift, middle shift and all night class 3 classes, rotate works, and a week rests. Outside be two people except all night class, morning shift and middle shift have 3 people to take on each. Among them one factitious full-time receives silver, additionally two people assign odd job according to actual workload circumstance. Such arrangement is more comfortable, can allocate below the case with big workload already receive silver for one person, one person is registered promote, another person is in charge of other service and connection job. And still can alleviate the pressure that controls silver, let receive silver to be able to accomplish brains Pure Brightness, do not make mistake. The most important is, such working way, can let new personality very quickly gain experience, coach by the colleague that take a class when workload is small, when workload is big more OK absorption experience, grow quickly. The exercitation is a very good platform, let us have to the society new realization and familiar, had experienced in reality only, just can understanding this society is such complex, far the happiness that imagines without us. During the hotel jackarooes, ever had [] period of time, the think of a way that I discover myself and viewpoint are such babyish, nevertheless I was unlocked slowly later. In the university, we are a piece of white paper only, carry society of exercitation ability appreciate and life only, advanced stage this ordinary post, I can be experienced socially favor logic, I am in of little accumulate social experience and study ways of life, those who understand human concern is complex, this is the most precious one share in process of whole field trip. Course of whole field trip, I see my good one side not only, also me in every respect defect and the enlarge that inadequacy is without reservation come out, let me pay close attention to the thing that ever never paid attention to to oneself thereby. Clearly, downstage workload is very big, and, when the hotel welcomes important visitor, it is normally via paying attention to 1000 urge again and again 10 thousand enjoin to be handled personally even, a bit disapprobation is unwary. Must say, patience and attentive it is the thing that every employee must have the public house. Though the man-day day in the hotel is machine-made, of go round and round, but, as a result of reception visitor it is mostly come round to go sightseeing from countrywide each district of travel, consequently, can experience different district to having different culture flavor, of course, what advent installs is tourist of within the country more, exotic breath is very so little.
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