酒店总经理工作交接表.doc
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1、精品文档就在这里-各类专业好文档,值得你下载,教育,管理,论文,制度,方案手册,应有尽有-316295972.xlsGM HANDOVER LISTPURPOSETo plan and prepare the handover of a hotel to the incoming General Manager with the objectives ofPOLICY and PROCESSStep 1Step 2Step 3Step 4Step 5Update Notes9 June 200919 October 2010316295972.xlsGM HANDOVER LISTPURPOS
2、ETo plan and prepare the handover of a hotel to the incoming General Manager with the objectives ofa ensuring continuity of leadership within the hotel b to facilitate the transfer of important information c maintaining effective relationships with all stakeholders d to ensure the smoothest possible
3、 transition.POLICY and PROCESSCompletion of checklists for the remainder of the interview is not mandatory. The checklists are intended as guidelines to assist inquiry.The completed Schedule C summary should be filed in the Handover File as a record of interviews conducted.Update NotesInitial CopyAd
4、dition of quotand update latest informationquot into Tab B.Discussion btw GMs Section 2 Item ddOutgoing GM prepares a Handover file. Refer to Sections A amp B for an overview of what is required. It is recommended that where a current working file exists it need not be duplicated in the Handover fil
5、e. However all appropriate files should be brought up to date before the arrival of the incoming GM and the Handover File should note the custodian of the current working file for easy reference.The mandatory Section B schedule should be the first schedule to be completed. This schedule must be sign
6、ed off by both GMs and then forwarded to the AMD a copy is to be kept on the hotels GM Handover file.The next step is for the incoming General Manager to refer to Schedule C and conduct the interviews as appropriate. For interviews DE amp F it is mandatory that the check list be completed and signed
7、 off by the incoming GM and the Excom member and kept on file in the GM Handover File. 六月9 2009316295972.xlsProject:Hotel XXXDate:CONTENTSA.B.C.D.E.F.G. H.I.J.K.L.M.N. 六月9 2009Items to assemble before arrival of incoming GMDiscussion between Incoming and Outgoing GMsBriefing OverviewInterview with D
8、epartment of Human ResourcesInterview with Financial ControllerInterview with Director of Sales and MarketingInterview with Black BeltInterview with Operations ManagerInterview with Front Office Manager/Rooms ManagerInterview with Food and Beverage ManagerInterview with Executive ChefInterview with
9、Chief EngineerInterview with Executive Housekeeper Interview with Security Manager316295972.xlsProject:Hotel XXXDate:A. ITEMS TO ASSEMBLE BEFORE ARRIVAL OF INCOMING GMTasksActionedN/A1234Notify staff at earliest opportunity after Owning company notification by AMD.5678910Prepare an inventory of GMs
10、apartment and office with Controller/Chief Accountant.11Update GMs Handover File as appropriate:- 六月9 2009Coordinate with AMD formal notification to Owning Co. of change in General Manager using care to avoid rumours.Review attached checklist items and assemble necessary documents and agreements for
11、 review by new GMEstablish realistic timetable and schedule for orderly handover interviews and reviews of pertinent documents. For example each morning new GM could review documents while existing GM conducts normal activities afternoons spent reviewing checklist items touring hotel and meeting sta
12、ff evenings for dinners and receptions to meet Owning company executives community leaders and key accounts.Arrange schedule for new GM to meet as appropriate Owning co. and/or Operating Co. executives hotel department heads hotel staff community leaders local travel agents airline executives and im
13、portant commercial clients.Information about country city and local customs and practices should be forwarded to the new GM if appropriate prior to arrival see Section B.3.If bank signatures require Power of Attorney arrangements should be made prior to arrival of new GM.Arrange schedule for new GM
14、to tour each hotel department accompanied by respective department head. Interview before the tour would normally be held in GMs office. Department heads should be prepared to give in depth briefing on policies and procedures goals and plans and any rehab. Plans.Ensure department head and other appr
15、opriate PMP and Talent Profiles are up to date and ready for review.a.02Emergency telephone numbersb.02Owning Co. or Operating Co. contactsc.02Hotel Lawyersd.02Hotel Auditorse.02Hotel doctors and dentistsf.0202Union Representatives316295972.xlsA. ITEMS TO ASSEMBLE BEFORE ARRIVAL OF INCOMING GMTasksA
16、ctionedN/A11k. Hoteliersm. Embassy or Consulate contacts12Prepare hotels Emergency Procedure Manual13Prepare a folder of the Department Heads KPIs with latest performance updated14g.02Government officials and contactsh.02Tourism officials and contactsi.0202Airline Managers/Travel Agency contactsj.02
17、Chamber of Commerce contactsl.02Bankers important to the hoteln.02Major hotel purveyors and vendorso.02Department head home telephone contact numbersp.02Charitable social and fraternal contactsq.02Hospitalsr.02Schools if appropriateUpon Completion of Section B of the Handover Checklist Outgoing GM i
18、s to forward the signed copy to the AMD.316295972.xlsNotesPlease tick the boxes as applicable for the event316295972.xlsNotes316295972.xlsProject:Hotel XXXDate:B. DISCUSSION BETWEEN INCOMING AND OUTGOING GMSTasksActionedN/ANotes1Review of Owning Co. matters:-aHotel agreement operating amp management
19、 or leasebOwning Co. organization whos whocRelationship with Owning CompanydInternal Owning Co. relationshipseNames addresses and telephone numbers of Board membersfOwning Co. file problems how to handle sameghCapital expense budget procedureiRehabilitation/renovation agreement or plans in progressj
20、Board meeting timetable and previous minutes overviewkReview outstanding or pending Owning Co. matterslmEstablish date for presentation of incoming GM to Board.2Administrative and General:abOutline Union AgreementcPower of Attorney if requireddLawyer review pending items give legal updateeShop Lease
21、s:fReview hotel/bank relationship financial statusgHotel KPIs StarVoice GSI RPI SPG etchMarketing and Operating PlaniFinancial resultsjGoals/Incentive plan 六月9 2009Equity and loan position of owners. Are Board Members Management employees Who has approval authorityTraditional hotel/Owning co.events
22、and courtesies extended to Board Members and Owning Co. employeesOrganization changes AMD has approved if not as per approved budget review necessary changes1 Outline each lease agreement2 Review hotel/shop relationships problems policies3 Meet shop ownersPlease tick the boxes as applicable for the
23、event316295972.xlsB. DISCUSSION BETWEEN INCOMING AND OUTGOING GMSTasksActionedN/ANotes2klmnProject releases and large purchase orders outstandingoSignature authorization cards for bank accountspWho is authorized to sign AampG and entertainment cheques in hotelqReview special festival days holidays p
24、romotions history and recommendationsrInsurance coverage review:-4 Insurance handled by StarwoodsSchedule of Hotel vehicles off site storage and other unusual assets.tuReview policy on GMs keysvProfessional/social/fraternal membershipswPasswords and security computer mobile phone voicemail etcxRevie
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