酒店前台英文礼貌用语1.doc

精品文档就在这里
-------------各类专业好文档，值得你下载，教育，管理，论文，制度，方案手册，应有尽有--------------
--------------------------------------------------------------------------------------------------------------------------------------------

酒 店 礼 貌 英 语
HOTEL COURTESY ENGLISH
接 待 处 礼 貌 服 务 英 语
COURTESY ENGLISH FOR RECEPTION
1、 请填写登记表。
Please fill in the registration form.
2、 请稍等。
Just a moment please.
3、 先生，您有没有预约？
Do you have a reservation with us, sir?
4、 您预备如何付款呢？
How would you like to pay your bill?
5、 请问怎么拼呢？
How do you spell that, please?
6、 我在贵店预订了房间。
I have a reservation with you.
7、 请让我刷您的信用卡好吗？
May I print down your card, please?
8、 早上好***先生（女士），有一位先生
（女士）在大堂想和您通话，请稍候。
Good morning/afternoon/evening, Mr/Mrs
….There is a Mr/Mrs…in the lobby who
wants to speak to you. Just a moment, please.
9、 对不起，电话没人接。
I’m sorry, but nobody is answering the phone.
10、请您在这里签一下字，好吗？
Would you sign here, please?

11、您打算在这里逗留多长时间？
How long will you be staying here?
12、能对一下您的护照吗？
May I see your passport?
13、这是房间钥匙，您的房间号码是***。
Here’s the room key. Your room number is***.
14、我能和David讲话吗？
May I speak to David, please?
15、我能给他留言吗？
Could I leave a message for him?
16、我们希望您在这里和我们一起度过的
时光非常愉快。
We hope you enjoyed your stay with us.
17、您有什么事吗？
May I help you?
18、请问您的房间号码？
May I have your room number, please?
19、欢迎光临我们酒店!
Welcome to our Hotel!
20、您想要哪种房间？
What kinds of room would you like?
21、分开付款还是一起付款？
Separate bills or one for all?
22、请问在哪里发传真？
Where can I send a fax?

礼 宾 部 礼 貌 服 务 英 语
COURTESY ENGLISH FOR CONCIERGE
1、 您有几件行李？
How many pieces of baggage do you have?
2、 我带您去前台，请跟我来。
I’ll show you to the Front Desk. This way, please.
3、 我带您到房间去。
I’ll show you to your room.
4、 您的袋子里有什么贵重物或易碎的东西吗？
Is there anything valuable or breakable in your bag?
5、 先生/女士，您先上。
After you., sir/madam.
6、 我可以把行李放在这儿吗？
May I put your bags here?
7、 请小心走。
Watch your step, please.
8、 请帮我拿行李，好吗？]
Could you pick up my baggage, please?
9、 这是您的取物条，先生。
This is your claim tag, sir.
10、请稍等，我去拿一辆行李车。
Just a moment, please. I’ll bring a trolley.
11、这是您的行李吗？
Is this your baggage?
12、这是您所有的行李吗？
Is this all your baggage?
13、上去，先生。（下去，先生）
Going up, sir (going down, sir)
14、（人满了）请搭下一班。
Next car, please.
15、您可以到服务台领取行李。
Your bags may be picked up
from the Bell Captain’s Desk.
16、先生，请带着取物条到楼下
服务台领取行李好吗？
Could you come down to the Bell Captain’s Desk
with your claim tag to pick up your bags, sir?
17、我想把这个寄放在您这里。
I’d like to leave this with you.
18、请把取物牌给我好吗？
May I have your tag, please?
19、请检查东西是不是都在呢？
Could you check that everything is here?
20、先生，我帮您提行李好吗？
May I help you with your bags, sir?
21、您一共有多少件行李？
How many bags do you have in all?
22、地很滑，请小心走。
It’s slippery, please mind your feet.
23、小心您的头。
Please mind your head.
24、您要回酒店时，请给司机看这张名片。
Please show this card to the driver
when you return to the hotel.

总 机 礼 貌 服 务 英 语
COURTESY ENGLISH FOR HOTEL TELEPHONE
1、 早上好/下午好/晚上好,太阳城大酒店，
我可以帮您吗？
Good morning/afternoon/evening, Suncity Hotel,
May I help you?
2、 请稍候，我帮您将电话转给陈先生。
One moment please, I’ll connect you to Mr. Chen.
3、 对不起让您久等了。
Sorry to have kept you waiting so long.
4、 电话正在使用，您是否等一会儿或者
留下一个口信呢?
The line is busy. Would you like to hold
the line or leave a message?
5、 请不要挂电话。
Hold the line, please.
6、 请问贵姓？
May I know who is calling?
7、 对不起，请再讲一遍
I’m sorry, I beg your pardon.
8、 请问他的房间号码？
What’s his room number please?
9、 您要留言给他吗？
Would you like to leave him a message?
10、您知道他的房间号码吗？
Do you know his room number?
11、请等一等，我替您将电话转到询问台，
您先把他的房间号码查出来。
Wait a minute, please. I’ll transfer your call to the
Information. You should check the room number first.
12、对不起，我听不清楚，请大声点。
Sorry, I can’t hear you. Could you
speak a little louder，please?
13、对不起，我听不懂，请您讲慢一点。
Sorry, I can’t follow you. Could you speak slowly?
14、您想什么时候醒来？
What time do you wish to wake up?
15、我们不会忘记的，请放心。
No, we don’t. Don’t worry.
16、是对方付费还是自付？
Do you want a collect call or a paid call?
17、对不起，电话没人接。
I’m sorry, but nobody is answering the phone.
18、对不起，酒店规定我们不能公开客人房号。
I’m sorry, but according to hotel policy
we are not permitted to give out guest’s room number.
19、如需打国际长途电话，先按“9”，
然后按国家代码、城市代码和电话号码。
For an IDD call dial 9 for an outside line.
Follow by 00,then the country code,
city code and the telephone number.
20、我想请布朗先生听电话。
I’d like to speak with Mr. Brown.
21、请再说一次好吗？
Could you repeat that, please?

---------------------------------------------------------精品 文档---------------------------------------------------------------------