成都酒店英语培训资料.doc
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1、精品文档就在这里-各类专业好文档,值得你下载,教育,管理,论文,制度,方案手册,应有尽有-Chapter 1. Courtesy EnglishUnit 1: GREETING & FAREWELLSl VOCABULARYwelcome 欢迎 friend 朋友 farewell 告别identify 识别 definitely 肯定 safe 安全的enjoy 喜欢 pleased 高兴 sure 当然trip 旅游 weekend 周末 again 再look forward to 盼望 satisfaction 满意l PHRASES ON THE JOBGood morning Go
2、od afternoon Good eveningWelcome back Hi早上好 下午好 晚上好 欢迎回来 嗨Hello How do you do? How are you? Fine, thank you, and you?你好 你好 你好吗? 很好,谢谢,你呢?Fine, thanks, and you?Good-bye Good night Good-bye for now很好,谢谢,你呢? 再见 晚安 再见It was nice to see you again.Have a good evening See you later. It was nice seeing you.
3、很高兴又见到你。 晚上愉快。 回头见。 很高兴见到你。Have a good weekendHave a safe trip Have a good dayHope to see you again周末愉快。 一路平安。 祝您愉快。 希望再见到您。Thank you for coming (Thanks for coming) Look forward to seeing you again感谢光临。 盼望再见到您。l LISTEN TO THE CONVERSATIONListen to the guest and then fill the gap in each sentence.The
4、 guests name is . The staffs name is .The guest will today.Hell live in next time he comes.l TALKING TO THE GUESTStaff :Good morning. Mr. Smith. How are you today?Guest:Good morning. Jane. Im fine, thanks, and you?Staff:Im fine too. Are you checking-out today?Guest:yes, I think soStaff:Did you enjoy
5、 your stay here?Guest:Yes, I did.Staff:I hope our service is to your satisfactionGuest:Sure. Im very pleased with everything here.Staff:Thank you. I wish you a nice trip home and look forward to seeing you again.Guest:Thank you. Ill definitely come to the Sheraton next time Im in Tianjin.PAIR WORKFi
6、nd a partner and play the roles of the staff and the guest who will be on holiday soon.OXFORD HUMOURThe more I study, the more I know.The more I know, the more I forget.The more I forget, the less I know.So why study?UNIT 2:INTRODUCTIONSVOCABULARY.introduce 介绍 happy 高兴 spell out 拼写出来meet 会见 glad 高兴
7、first name 名pleased 高兴 nice 很好 last name 姓certainly 当然了 pleasure 高兴 enjoy 喜欢PHRASES ON THE JOBMy name is John Smith Its nice to meet you.It s nice meeting youi.我叫约翰.史密斯。 很高兴见到您。 很高兴见到您。Im Mary Copper Im pleased to meet you Im glad to meet you.我叫玛丽.库伯。 很高兴见到您。 很高兴见到您。Let me introduce you to John Smit
8、h Id like to introduce you to Mary Copper.我把你介绍给约翰.史密斯。 我想把你介绍给玛丽。Id like you to meet Mr. Thomson. I dont think weve met before希望你认识一下托玛斯先生。 我想我们以前没见过。Have we met before? Youre new here, arent you?我们以前见过面吗? 你是新来的,对吗?LISTEN TO THE CONVERSATIONTALKING TO THE GUEST:Staff:Good morning, sir, May I know y
9、our name?Guest:Certainly. My name is John SmithStaff:Would you please spell your last name?Guest:Sure. P-a-r-k-I-n-s-o-n, Parkinson.Staff:How do you do Mr. Parkinson? Welcome to our hotelGuest:How do you do? Very nice to meet you.Staff:Hope youll enjoy you stay here.Guest:I think I willStaff:See you
10、 later.Guest:See you.PAIR WORKIntroduce yourself to a partner.EXERCISEPut in articles where needed.A:Would you like cold milk?B:Yes, please. Id like glass of beer if youve got it.A:Ill go and have a look in kitchen.Yes, theres bottle here, but it isnt coldB:Never mind. Can I have piece of ice in it?
11、A:Sure. There is quite a lot in refrigerator.IDIOMS:No pain no gain.As busy as a bee.Hand and foot.As proud as a peacock.As hungry as a wolfBeat about the bush.UNIT 3: APOLOGIESVOCABULARYExcuse 原谅 apologize请求原谅 mistake 错误forgive 原谅 mind 介意 assure 保证sorry 对不起 Right away马上 happen 发生bill 帐单 check 检查PHR
12、ASES ON THE JOBExcuse me Im sorry please forgive me. Thats Ok打扰一下。 对不起。 请原谅。 没什么。I do apologize Thats all right Please accept our apology.我很抱歉。 没关系。 请接受我们的 歉意。Would you please wait a moment? Would you mind waiting a second?请稍等好吗? 请稍等好吗?I didnt mean for that to happen. I assure you it wont happen aga
13、in.我是不想出这种事的。 我向您保证以后不再发生这种事。TALKING TO THE GUESTGuest:Excuse me. I think there is a mistake in my bill.Staff:Im sorry to hear that. Ill check for you right away. Would you please wait a moment?Guest:OK. ( a moment later)Staff:I do applogize, Mr. Smith. There is a mistake in your bill. I assure you
14、it wont happen again.Guest:Well, thats all rightEXERCISEPut in the missing word.Mr and Mrs Miller are from Austria. They often go shopping without their German guide.But they cant to the taxi driver as they can a word of Chinese.They dont know how to him where they want to go. And the driver doesnt
15、know how to to them because he dosent German. Mr. Miller to himself. “ I wish I could some Chinese.”UNIT 4:OFFERING HELPVOCABULARYAppreciate喜欢 grateful感谢 offer 提供assist 帮助 favor 喜欢 desire 希望request 要求 Besitate犹豫 mind 介意trouble 麻烦 welcome欢迎 follow me跟corridor 走廊 Show 展示 serve 服务end 尽头PHRASES ON THE J
16、OBAnything I can do for you? If theres anything I can do to help, please let me know.我能为您做些什么? 如果有我能帮忙的话,请告诉我。Can I help you? If I can be of assistance. Please do not hesitate.我能帮忙吗? 如果要我帮忙,别犹豫,尽管讲。Do you need any help? Id be very glad to help you.要帮忙吗? 很高兴认识你。Can I give you a hand? If you wouldnt m
17、ind.要帮忙吗? 如果你不介意。If you dont mind. If its no trouble如果你不介意。 如果不麻烦的话。Theres no h urry please take your time不着急。 不着急。Going up? Going down.上楼吗? 下楼。LISTEN TO THE CONVERSATIONStaff:Excuse me, May I help you?Guest:Yes, Im looking for my room.Staff:May I know your room number, please?Guest:Yes, my room num
18、ber is 358.Staff:Thats at the other end of the corridor. Follow me. Please. Ill show you to your room.Guest:Thank you. Its very kind of you.Staff:Its my pleasure to serve you. Please enjoy your stay.Guest:Yes. I will.Staff:Going up, sir?Guest:YesStaff:Watch your steps, please, The floor is wet.Guest
19、:OK, Thank you.Staff:By the way, may I help you with your luggage?Guest:Sure, Thats very kind of you.Staff:Youre most welcomePAIR WORKFind a partner and play the roles of the guest and the staff. The guest wants to find the fitness center.EXERCISEPut little, a little, few or a few into the sentences
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