酒店前台英语.doc

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酒店前台英语一
1、Have you a reservation?
您预定过了吗？
2、May I know your name and room number?
您能告诉我您的名字与房间号吗？
3、Here is your room key.
给您房间钥匙。
4、Please pay at the cashier's desk over there.
请去那边帐台付款。
5、Are these your baggage?
这些是您的行李吗？
May I take them for you?
我来帮您拿好吗？
6、Housekeeping, may I come in?
客房服务员，我可以进来吗？
7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.
请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I'm not disturbing you.
我希望没有打扰您。
9、One moment, madam. I'll bring them to you right away.
等一会儿，夫人。我马上送来。
10、I'll send for an electrician( doctor...)
我给您请电工（大夫……）。
餐饮部：
11、Sit down, please. Here is the menu.
请坐，给您菜单，先生。
May I take your order, sir?
您要点菜吗？
12、What would you like to have, coffee or tea?
您要喝咖啡还是茶？
13、Would you like to have any wine with you dinner?
您用餐时要喝点酒吗？
14、Service hours are:
（餐厅）供应时间是：
7:00a.m.to 9:00a.m.for breakfast.
早餐7点到9点。
11:30a.m.to1: 30p.m.for lunch.
午餐11点半到1点半。
6:30p.m.to 8:30p.m.for dinner.
晚餐6点半到8点半。
15、Here is the bill. Please sign it.
这是您的账单，请签字。

47、Mind/(Watch)your step.
请走好。
48、Please be careful.
请当心。
49、Please don't leave anything behind.
请别遗忘您的东西。
50、Don't worry.
别担心。
51、Take it easy.
放心好了。
52、Please don't smoke here.
请不要在这边抽烟。
53、Goodbye.
再见。
54、See you late.
再见。
55、Good night.
晚安。
56、See you tomorrow.
明天见。
57、Goodbye and thank you for coming.
再见，谢谢您的光临。
58、Goodbye and hope to see you again.
再见，希望再见到您。
59、Have a nice trip!
一路平安！
60、Wish you a pleasant journey! Good luck!
祝您旅途愉快！祝您好运！

36、Can(May)I help you?
我能帮您什么吗？
Yes, please.
好的。
37、What can I do for you.
我能为您干点什么？
38、Is there anything I can do for you?
有什么能为您效劳的穑?/P>
39、Just a moment, please.
请稍等一下。
40、May I use your phone?
我能借用您的电话吗？
Certainly.
当然可以。
Yes, of course.
当然可以。
41、Go upstairs/downstairs.
上楼/下楼。
42、It's on the second (third) floor.
在二（三）楼。
43、Excuse me.
对不起。
Where is the washroom (restroom, elevator)?
请问盥洗室（休息室、电梯）在哪儿？
This way, please.
请这边走
Turn left /right.
往左转/右转。
45、It's in the lobby near the main entrance.
在大厅靠近大门。
46、It's in the basement at the end of the corridor.
在地下室走廊尽头。
1、Good morning(afternoon, evening), sir(madam)
早上（下午、晚上）好，先生（夫人）。
2、How do you do?
您好！（初次见面）
Glad to meet you.
很高兴见到您。
3、How are you?
您好吗？
Fine, thanks. And you?
很好，谢谢。您好吗？
4、Welcome to our hotel (restaurant, shop).
欢迎到我们宾馆（餐厅、商店）来。
5、Wish you a most pleasant stay in our hotel.
愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us.
希望您在我们宾馆过得愉快。（客人刚入店时）
I hope you are enjoying your stay with us.
希望您在我们宾馆过得愉快。（客人在饭店逗留期间）
I hope you have enjoyed your stay with us.
希望您在我们宾馆过得愉快。（客人离店时）
7、Have a good time!
祝您过得愉快！
8、***hotel, front desk. Can I help you?
***饭店，前厅。您找谁？
9、Sorry, I've dialed the wrong number.
对不起，我拨错号了。
10、May I speak to your general manager?
能和你们总经理说话吗？
Speaking.
我就是。
11、Sorry, he is not in at the moment.
对不起，他现在不在。
Would you like to leave a message?
您要留口信吗？
12、Pardon.
对不起，请再说一遍，好吗？
I beg your pardon.
对不起，请再说一遍，好吗？
1．I'd like to book a double room for Tuesday next week.
下周二我想订一个双人房间。
2．What's the price difference?
两种房间的价格有什么不同？
3．A double room with a front view is 140 dollars per night, one with a rear view is 115 dollars per night.
一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
4．I think I'll take the one with a front view then.
我想我还是要阳面的吧。
5．How long will you be staying?
您打算住多久？
6．We'll be leaving Sunday morning.
我们将在星期天上午离开。
7．And we look forward to seeing you next Tuesday.
我们盼望下周二见到您。
8．I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10.
我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。
9．We do have a single room available for those dates.
我们确实有一个单间，在这段时间可以用。
10．What is the rate, please?
请问房费多少？
11．The current rate is $ 50 per night.
现行房费是50美元一天。
12．What services come with that?
这个价格包括哪些服务项目呢？
13．That sounds not bad at all. I'll take it.
听起来还不错。这个房间我要了。
14．By the way, I'd like a quiet room away from the street if the is possible.
顺便说一下，如有可能我想要一个不临街的安静房间。

Dialogue A
A: Room Reservations.Good afternoon．
B: I'd like to book a double room for Tuesday next week．
A: That's fine, sir. A double room for Tuesday, September12th, with a front view or rear view?
B: What's the price difference?
A: A double room with a front view is 140 dollars per night, one with a rear view is 115 dollars per night.
B: I think I'll take the one with a front view then.
A: How long will you be staying?
B: We'll be leaving Sunday morning.
A: That will be five nights, sir. Thank you very much, and we look forward to seeing you next Tuesday.
B: Good. That's all settled then. Good-bye.
A: Good-bye.

Dialogue B
A: Advance Reservations. Can I help you?
B: Yes, I'd like to book a single room with a bath from the afternoon of October 4 to the morning of October 10.
A: Yes, we do have a single room available for those dates.
B: What is the rate, please?
A: The current rate is $50 per night.
B: What services come with that?
A: For $50 you'll have a radio, a color television, a telephone and a major international newspaper delivered to your room everyday.
B: That sounds not bad at all. I'll take it.
A: Very good. Could you tell me your name, sir, please?
B: Yes, it is Moore.
A: How do you spell it, please?
B: It's M-O-O-R-E.
A: M-O-O-R-E. And what is your address, please?
B: It is 3600 Montague Boulevard, Hattiesburg , Mississiippi39401 U.S.A..
A: Excuse me, sir, but could you speak a little more slowly, please?
B: Sure, no problem. It's 3600 Montague Boulevard, Hattiesburg, Mississippi 39401 U.S.A.. Have you got it?
A: Yes, so it is 3600 Montague Boulevard, Hattiesburg, Mississippi 39401 U.S.A..
B: That's right.
A: What about your telephone number?
B: [phone]. By the way, I'd like a quiet room away from the street if that is possible.
A: A quiet room away from the street is preferred. O.K.. We'll mail you a reservation card confirming your booking as soon as possible. We look forward to your visit.
B: Thank you and good-bye.
A: Good-bye.

Words and Expressions
settle    v.解决
available     a.可得到的，有用的
confirm    vt.使坚定，认可
Mississippi    n.密西西比（美国州名）

酒店前台英语二2008-8-27 15:05:00| By: 汪永海
0
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15．Welcome to our hotel.
欢迎光临。
16．So you have got altogether four pieces of baggage?
您一共带了4件行李，是不是？
17．Let me have a check again.
让我再看一下。
18．The Reception Desk is straight ahead.
接待处就在前面。
19．After you, please.
你先请。
20．Excuse me, where can I buy some cigarettes?
劳驾。我到哪儿可买到香烟？
21．There is a shop on the ground floor.
一楼有个商店。
22．It sells both Chinese and foreign cigarettes.
在那儿可买到中国香烟和外国香烟。
23．Can I also get some souvenirs there?
也可以买到纪念品吗？
24．There is a counter selling all kinds of souvenirs.
有个柜台出售各种各样的纪念品。
25．Excuse me, where is the restaurant?
劳驾，请问饭厅在哪儿？
26．We have Chinese restaurant and a western-style restaurant. Which one do you prefer？
我们有中餐厅和西餐厅，你愿意去哪个?
27．I'd like to try some Chinese food today.
今天我想尝尝中国菜。

Dialogue A
(A car pulls up in front of Huatian Hotel and a doorman (A) goes forward to meet the guests B and C, opening the door of the car for them.)
A: Good evening, sir and madam. Welcome to our hotel.
Mr Bell (B): Thanks. Good evening.
A: (Opening the trunk, taking out the baggage and looking at the name on the baggage tags.)I'm the doorman, sir. So you have got altogether four pieces of baggage?
B:  Er. Maybe five, Margaret (C)?
A: Five? Oh, sorry. Let me have a check again.
C：Oh, no, Henry. Always poor memory! We've got only four.
B: I see.
(To the doorman) Sorry, boy. You're right. Four pieces.
A:  Never mind, sir. The Reception Desk is straight ahead. After you, please.
B: Yes, thank you.

Dialogue B
A:  Excuse me. Where can I buy some cigarettes?
B:  There is a shop on the ground floor. It sells both Chinese and foreign cigarettes.
A: Can I also get some souvenirs there?
B: Yes, sir. There is a counter selling all kinds of souvenirs.
A:  By the way, where is the men's room?
B: There is one at the end of the corridor.
A: Thank you.
B:  You are welcome.

Dialogue C
A: Excuse me, where is the restaurant?
B: We have Chinese restaurant and a western-style restaurant. Which one do you prefer?
A: I'd like to try some Chinese food today.
B:  The Chinese restaurant is on the second floor.
A:  What are the hours at the restaurant?
B: Breakfast 6: 0 to 9: 00 a.m. ; Lunch 11: 30 a.m. to2: 00 p.m. ; Dinner 5: 30 to 9: 00 p.m.
A: Thank you.
B:  You're welcome.

Words and Expressions
cigarette      n.香烟、纸烟
souvenir      n.纪念品，纪念物
corridor     n.走廊
44．Yes, we do have a reservation for you.
对了，我们这儿是有您预订的房间。
45．Would you please fill out this form while I prepare your key card for you?
请您把这份表填好，我同时就给您开出入证，好吗？
46．What should I fill in under ROOM NUMBER?
“房间号码”这一栏我该怎么填呢？
47．I'll put in the room number for you later on.
过会儿我来给您填上房间号码。
48．You forgot to put in the date of your departure.
您忘了填写离店日期了。
49．And here is your key, Mr.Bradley. Your room number is 1420.
给您房间的钥匙，布拉德利先生。您的房间号码是1420。
50．It is on the 14th floor and the daily rate is $90.
房间在14层，每天的房费是90美元。
51．Please make sure that you have it with you all the time.
请务必随时带着它。
52．My business negotiation has progressed much more slowly than I had expected.
我的业务谈判进行得比我原先预料的慢了许多。
53．I wonder if it is possible for me to extend my stay at this hotel for two days.
我想知道是否可以让我在这儿多呆两天。
54．I'll take a look at the hotel's booking situation.
我来查看一下本店房间的预订情况。
55．I'm glad that we'll be able to accept your extension re-quest.
很高兴我们有办法接受您延长住宿的要求。
56．But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights.
不过，恐怕最后两天我们得请您搬到别的房间去。
57．We have already let your room to another gentleman.
我们已经把您住的房间租给了另外一位先生。
58．That's no problem at all.
没问题。

Dialogue A
A: Good morning, sir. Can I help you？
B: Good morning! I have a reservation for a single room with a bath here.
A: May I have your name, sir, please?
B: Bradley,John Bradley.
A: Just a moment, sir, while I look through our list.Yes,we do have a reservation for you, Mr. Bradley.Would you please fill out this form while I prepare your key card for you？
B: Yes.Can I borrow your pen for a minute, please？
A: Sure.Here you are.
B: What should I fill in under ROOM NUMBER？
A: You can just skip that. I'll put in the room number for you later on.
B: (After he has completed the form) Here you are.I think I've filled in everything correctly.
A: Let me see…name, address, nationality, for war ding address, passport number, place of issue, signature and date of departure.Oh,here,sir.Your forgot to put in the date of your departure. Here let me fill it in for you.You are leaving on...？
B: Ocrober 24.
A: Now everything's in order.And here is your key,Mr.Bradley.Your room number is 1420. It is on the14th floor and the daily rate is＄90.Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it.Please make sure that you have it with you all the time.You need to show it when you sign for your meals and drinks in the restaurants and the bars.You also need to show it when you collect your key from the Information Desk.
B: OK.I'll take good care of it.
A: And now if you are ready,Mr.Bradley, I'll call the bell-boy and he'll take you to your room.
B: Yes, I'm ready.Thank you.
A: I hope you enjoy your stay with us.
B: I'll try.

Dialogue B
A: Good morning: Can I help you?
B: Good morning. I'm Mr.Doug lass in room 1208. My business negotiation has progressed much more slowly than I had expected.This makes it necessary for me to stay on here for another day.I wonder if it is possible for me to extend my stay at this hotel for two days.
A: I'll take a look at the hotel's booking situation. Yes, sir, I'm glad that we'll be able to accept your extension re-quest.But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights. You see, we have already let your room to another gentle-man.Is that acceptable to you?
B: Yes, that's no problem at all.
A: Let me see... room 1111 Will be vacant. How about room1111.
B: That is fine.
A: When would you like to move tomorrow?
B: I don't know.
A: The new occupant will be checking in a little after twelve.
B: That means I have to move out before 12. Let me see. I'll be leaving for the negotiation at 9:30 tomorrow morning and I will not be returning to the hotel until sometime in the afternoon. So I'm going to have to do it before I go to the negotiation.Well,I think I will move at 9o'clock.
A: Good.I will send a bellboy to your room and help youwith your luggage at 9 o'clock. And please remember to bring your key card to the reception desk when you pass it tomorrow so that I can change the room number on it.
B: I will.Thank you very much.
A: Goodbye.

Words and Expressions
nationality      n. 国籍
forward      v. 发送，寄发
for warding address 转投地址
passport      n. 护照
place of issue 发照地点
signature     n. 签名
departure     n. 离开
regulation      n. 规章，规定，条例
negotiation      n. 谈判；磋商
extension     n. 延长日期
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28．I want a double room with a bath.
我要一间有浴室的双人房。
29．How much a day do you charge?
每天收费多少？
30．It is hundred yuan a day including heating fee, but excluding service charge.
一百元一天，包括供暖费但不包括服务费。
31．It's quite reasonable.
收费十分合理。
32．How long do you intend to stay in this hotel?
您准备住多久？
33．Have you got through with the check-in procedure?
你是否已经办妥住宿登记手续？
34．Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning?
我能为我的朋友预订一间单人房吗? 他将于明天早上到达上海。
35．Would you mind filling in this form and pay a hundred yuan in advance for him.
请填好并预付一百元钱。
36．This is a receipt for paying in advance. Please keep it.
这是预付款收据，请收好。
37．Have you any vacant (spare) room in the hotel?
旅馆里有空余房间吗？
38．Sorry, we have no vacant (spare) room for you. But I can recommend you to the Orient Hotel where you may get a spare room.
对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。
39．Good afternoon, my room number is 321. Any mail for me?
下午好！我的房号是321。有我的信吗？
40．Yes. You have two letters and one telegram, also a message was left by a lady before one hour.
有的。您有两封信和一封电报，一小时前有一位小姐来电话留言给您。
41．I'll mail a letter to U.S.A.by airmail.
我要寄一封航空信到美国。
42．How much do I have to pay for you?
我要付多少钱？
43．A letter generally mails to America-Europe-Africa by airmail. First 20 grams is 20 yuan.
通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。

Dialogue A
(A: Receptionist B: Guest)
B:  I want a double room with a bath. How much aa day doyou charge?
A:  It is a hundred yuan a day including heating fee but excluding service charge.
B: It's quite reasonable.
A: How long do you intend to stay in this hote