酒店客房楼道检查操作标准(中英文).doc

酒店客房楼道检查操作标准

Why is this task important for you and our guests?
为什么这项任务对你就我们的客人都如此重要？
Answers:
回答：
1. We can increase our GSTS score.我们能提高客人的评价。
2. I can show my professionalism.我能体现我的专业水准。
3. I want to make our guests feel comfortable.我希望能让我们客人感觉到舒适。
4. I want to show, that we take care of our guests not only in the guest room, but as well as when walking on the corridor.
我希望能让客人感觉我们关心的不只是客房，还包括客房外的走廊。
WHAT/ STEPS]
步骤
HOW/ STANDARDS
如何做/标准
1)      Check the guest corridor检查客房楼道

Check guest floor, ensure that the carpet is properly vacuumed and free from stains.检查客房走廊，确保地毯非常干净无污迹。

Check the exit doors and frames to ensure that they are clean and not damaged.检查出口门和门框，确保他们干净并无损坏。

Check the wallpaper to ensure that it is clean and there are no tears.检查墙纸确保它们干净无污。

Check the ceiling lights to ensure that they are clean and the lights are working.检查天花板电灯，确保它们干净并保持良好的工作状况。

Check and ensure the air-con grill is clean.检查并确保空调回风口干净。

Check exit signs to ensure that they are clean and working. Put special attention to fire exits.检查出口处标志确保它们干净并保持良好的工作状况。特别注意消防出口处。

Check ash urns to ensure that they are clean and free of cigarette butts and rubbish.检查烟灰缸，确保它们干净并无烟灰。

2) Check guest lift landing检查客人电梯

Check elevator door, plate and wall to ensure that they are clean and free of finger marks, metal parts are polished and shiny.检查电梯门，电镀板及墙。确保它们干净并没有指纹，而且金属配件已被擦试干净。

3）Check back-of-house 检查房子的后部(工作间)

Check the pantry floor to ensure that it is mopped and clean.检查工作间的地面，确保是拖过并是干净的。

Check the shelving to ensure that it is neat and tidy. 检查货架确保其摆放整洁和库存齐备。

Check the trolley and vacuum cleaners to ensure that they are clean and properly stored.检查工作车和吸尘器，确保干净并合适的存放。

Pay additional attention that linen is properly stored and guest room amenities are refilled.注意布草是否存放得当，客房用品是否添入。

4) Report defects报告损坏情况

To report immediately of any maintenance problem is found while cleaning.立即报告需要维修的情况。

Summary questions:
问题概述：

1. What is important when checking the guest corridor? 在检查客房楼道时最重要的是什么？
2. How do I check the air condition grill? 如何检查空调回风口？
3. Is ashtray checking important? 检查烟灰缸重要吗？
4. What impression does a clean guest corridor make? 一个干净的客房楼道会给你什么印象？
5. How often should the guest corridor be checked? 多久检查一次楼道？