物流前沿考试复习资料.doc
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4、方);4 案例分析题,共1题,(具体内容见下方);分值405 计算题()。判断题可能考试范围:CHAPTER1This chapter introduced the topic of logistics, which the CLM defines as “ that part of the supply chain process that plans, implements, and controls the efficient, effctive forward and reverse flow and reverve flow and storage of goods, service
5、s, and related information between the point of origin and the point of consumption in order to meet cusTOM ers requirement.”本章介绍了物流这一主题,美国物流管理协会将物流定义为“计划、执行并调控高效率、高效益的正向与逆向货物流动,流动货物的存储与服务和流动生产环节与消费环节之间的相关信息,以满足可乎的要求。”The economic impacts of logistics were discussed along with reason for the increas
6、ed importance of logistics since 1980. Systems and total cost approaches to logistics were discussed, as were logistical relationships within a firm, with a particular focus on various interfaces between marketing and logistics. A brief description of a number of logistics activities was presented,
7、and the chapter concluded with a brief look at logistics careers.CHAPTER3This chapter discussed key issues of logistics and information techonlogy. Six general types of information management systems were examined, with a particular emphasis on relevant logistical applications. Topics discussed incl
8、ude EDI , auTOM atic indentification technologies, artificial intelligence, datamining, and enterprise resource planning systems, among others.The Internet and its impact on logistics management were discussed, as were logistical intermediaries, such as logistics exchanges, that have been spawned by
9、 the adoption of Internet technology. The chapter concluded with a discussion of the logistical challenges of e-fulfillment.CHAPTER4Order management deals with the handling of orders. CusTOM er service is defined as the collection of activities that includes order management and keeping the cusTOM e
10、r happy. CusTOM er service helps integrate the sellers logistical activities, because they must pull together to help the cusTOM er.Also discussed were the order cycle and order management. The cusTOM er views the order cycle as the period of time from when the order is placed until it is received;
11、the seller has a shorter view: from the time the order is received until the goods are shipped. Today, many orders are placed through computerized and electronic networks.CusTOM er service standards are important yardstick of performance. Often, they are told to cusTOM ers(who may even collect reimb
12、ursement if the standards are not met). CusTOM er service standards are an important competitive tool and take time to develop and maintain.Policies for returned products were discussed, as well as the role of the logistics staff in helping establish cusTOM er services goals. Also discussed were the
13、 measurement and control of cusTOM er service.CHAPTER5As this chapter demonstrates, many considerations must be taken into account as one chooses protective packaging. Much depends on the physical characteristics of the specific product. Some products are hazardous to either the enviroment or to per
14、sons handling them, and they require special packaging and attention. common carriers often specify the packaging that must be used. Concerns about recycling and environmental protection also impact the choice of packaging materials.Packages have a sales functions as well, and a sturdy package contr
15、ibutes to a products solid image. In recent years, retail packages have been provided with protective seals, which make it easier to detect tampering.Retail packages are placed into cartons, which are loaded onto pallets to form unit loads. Then, the unit loads are loaded by forklifts into intermoda
16、l containers, truck trailers, or railcars. Palletization and unitization both refer to the utilization of pallet loads as a form of building block.All materials have their unique handling and storage characteristics. A list of materials handling principles guidance for system design.CHAPTER6Transpor
17、tation is the links portion of the links and nodes that make up the logistics operation. Transportation is pivotal to the success of any logistics or supply-chain operation. The shippers of small quantities rely on the post office or parcel carriers such as UPS of FexEx. The next step is to ship by
18、an LTL motor carrier that picks up goods and takes them to a local terminal, where they are loaded aboard a line-haul truck to a terminal near the consignee. A small truck then makes delivers from the terminal. In terms of numbers of shippers, the vast majority use only parcel of LTL services.The ne
19、xt step, in terms of shipment size, is to ship in truckload, railcar-load, or barge-load volumes or to use a pipeline. The rates are negotiable, and service considerations are part of the negotiations. Carriers encourage multiple truckloads, multiple railcar loads, and so on. Specialized equipment i
20、s also used with these volumes or traffic. Specialized terminals are also cusTOM designed for handling each different type of bulk commodity.Parcel and LTL shippers pay rates established in carrier tariffs. To prepare a tariff, the carriers need three different types of information before they know
21、the exact rate for a specific shipment. The information needed is length of haul, size of shipment, and the cargos handling characteristics. Cargo handling characteristics are usually incorporated into a products classification number. This number if influenced by the products density. This, in turn
22、, is taken into account when the product is designed and when packaging is selected.Today, many tariffs appear on the Internet and one can calculate rates using a computer.CHAPTER8The chapter discussed several issues associated with the location of warehousing, manufacturing, and assembly facilities
23、. General factors in facility location were looked at , including population and trade patterns. Population characteristics are a double-edged sword in facility location in the sense that population serves both as a market for goods as well as a source of labor. Changing trade patterns, spurred in p
24、art by multicountry trade alliances, have had a profound influence with respect to the location of distribution facilities.This chapter also discussed specialized location charateristics, with a particular emphasis on free trade zones. It presented several examples of how grid systems can be useful
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