信息技术服务协议书范本.docx

信息技术服务协议书范本
中文：
信息技术服务协议书范本
一、 甲方是 ________（以下简称甲方），乙方是 ________（以下简称乙方）。双方本着友好合作、互惠互利、平等自愿的原则，就甲方订购乙方提供的信息技术服务达成如下协议：
二、 服务内容
1. 乙方为甲方提供的信息技术服务包括但不限于：________（具体包含的服务内容）。
2. 乙方保证所提供的服务具有充分的技术能力和相应的资质，能够满足甲方的需求。
3. 服务的具体内容、标准、流程等事项，双方应在签订本协议时依据实际情况进行商定，并记录在书面文档中。
三、 服务形式
1. 乙方将以 ________ 的形式向甲方提供信息技术服务。
2. 服务的时间、进度，双方应按照合同约定的方式进行监督和管理。
3. 如因不可抗力、甲方原因等导致服务无法按时提供的，乙方应及时通知甲方，并商定延期或解决方案。
四、 服务费用
1. 甲方应按照合同约定的方式、时间支付信息技术服务费用。
2. 服务费用支付方式、周期等事项，双方应在签订合同时明确约定。
3. 若甲方未按时支付服务费用，乙方有权暂停或终止服务，并保留追究甲方责任的权利。
五、 服务质量与保障
1. 乙方应保证所提供的信息技术服务符合行业标准，且保证服务质量稳定可靠。
2. 如服务出现质量问题，乙方应及时处理并采取相应补救措施，以确保服务的正常运行。
3. 乙方应设立24小时客服热线，接受甲方的咨询、投诉等服务需求，并及时做出反馈。
六、 保密协议
1. 双方应对在履行本协议中获悉的商业机密、技术秘密等信息进行保密。
2. 任何一方未经对方书面同意，不得将对方的商业机密、技术秘密等信息泄露给第三方。
3. 在本协议终止或解除后，双方仍应保持对双方商业机密的保密义务。
七、 违约责任
1. 若任何一方未履行本协议的任何一项义务，应承担相应的违约责任。
2. 违约方应承担因其违约行为而给对方造成的一切损失，包括但不限于经济损失、声誉损失等。
3. 针对违约行为，双方可协商解决方案，如协商未果，可向有关部门申请仲裁。
八、 协议变更与解除
1. 在服务期内，如因业务发展等原因需对本协议进行修改，应经双方协商一致并签署书面协议。
2. 任何一方需解除本协议，应提前 ________ 天书面通知对方，并协商制定解除方案。
3. 本协议解除后，双方应及时结清未尽事宜，并共同保留必要的资料、数据备份。
九、 其他约定
1. 本协议自双方签字盖章之日起生效，至服务期满终止。
2. 本协议的任何补充协议、修订协议等需经双方书面确认方为有效。
3. 本协议适用中华人民共和国法律，双方如发生纠纷，应友好协商解决，协商不成的，提交有管辖权的人民法院解决。
十、 协议签署
甲方（盖章）：________ 日期：________
乙方（盖章）：________ 日期：________
英文：
Model Information Technology Service Agreement
Party A is ________ (hereinafter referred to as Party A), Party B is ________ (hereinafter referred to as Party B). In the spirit of friendly cooperation, mutual benefit, and voluntary equality, Party A has placed an order for information technology services provided by Party B and reached the following agreement:
Service Contents
1. The information technology services provided by Party B to Party A include but are not limited to: ________ (specific services included).
2. Party B guarantees that the services provided have sufficient technical capabilities and corresponding qualifications to meet the needs of Party A.
3. The specific content, standards, procedures, and other matters of the services shall be agreed upon at the time of signing this agreement based on the actual situation and recorded in written documents.
Service Form
1. Party B will provide information technology services to Party A in the form of ________.
2. The time and progress of the service shall be supervised and managed by both parties in accordance with the contract.
3. In case of force majeure, the fault of Party A, or any other reasons leading to the delayed provision of services, Party B shall promptly notify Party A and agree on an extension or solution.
Service Fees
1. Party A shall pay the information technology service fees to Party B in the manner and timing stipulated in the contract.
2. The payment method, period, and other matters concerning the service fees shall be clearly defined and agreed upon at the time of signing the contract.
3. If Party A fails to pay the service fees on time, Party B has the right to suspend or terminate the service and reserves the right to hold Party A accountable.
Service Quality and Guarantee
1. Party B shall ensure that the information technology services provided meet industry standards and guarantee stable and reliable service quality.
2. In case of quality issues with the service, Party B shall deal with them promptly, take remedial measures, and ensure the normal operation of the service.
3. Party B shall establish a 24-hour customer service hotline to receive Party A's inquiries, complaints, and other service needs and provide timely feedback.
Confidentiality Agreement
1. Both parties shall keep confidential any business secrets, technical information, or other information acquired during the performance of this agreement.
2. Without the written consent of the other party, neither party shall disclose the other party's business secrets, technical information, or other information to a third party.
3. After the termination or rescission of this agreement, both parties shall continue to maintain the confidentiality of each other's business secrets.
Breach of Contract Liability
1. If either party fails to fulfill any obligation under this agreement, they shall bear the corresponding liability for breach of contract.
3. The defaulting party shall bear all losses caused to the other party due to its breach of contract, including but not limited to economic losses and reputational damage.
4. In the event of a breach, the parties may negotiate a solution; if no agreement is reached, they may seek arbitration from the relevant authorities.
Amendment and Termination of the Agreement
1. During the service period, if changes to this agreement are required due to business development or other reasons, both parties shall reach a consensus through negotiations and sign a written agreement.
2. If either party needs to terminate this agreement, they shall provide written notice to the other party ________ days in advance and negotiate an termination plan.
3. After the termination of this agreement, both parties shall promptly settle any outstanding matters and jointly retain necessary records and data backups.
Other Agreements
1. This agreement shall come into effect upon the signing and sealing by both parties and remain valid until the end of the service period.
2. Any supplementary agreements, amended agreements, etc., must be confirmed in writing by both parties to be valid.
3. This agreement is governed by the laws of the People's Republic of China. In case of a dispute between the parties, they shall seek an amicable resolution, and if not possible, submit to the jurisdiction of a competent People's Court.
Contract Signing
Party A (Seal): ________ Date: ________
Party B (Seal): ________ Date: ________